Heavenly Kennel Dog Boarding

Never again, I love my pups too much!!Dont do it.Find anywhere better!Id rather drive further to have my girls taken care of.They [meaning husband (assuming)], didnt know which dogs were ours aftr a weekend boarding.Good luck.

I can agree with a lot of these reviews. When talking on the phone to what I assumed was the owner she made it sound like a great place to leave our dogs. We have 3 Bichons and 1 Pit Bull. When dropping them off I was greeted by a man who never said who he was. I was told that I could only go in the first room and could not go back to see the kennels were the dogs would be spending the next few days. The smell was horrible. The dogs were very hesitant to go to the point I had to actual force them. I was also told I’d get updates and pictures everyday. I never got anything until I asked then it was usually a text. In one of the texts I received I was told the dogs may be a little dirty when I picked them up as they love to go out and play in the rain. I’m here to tell you not one of the 4 dogs like to go out in the rain. They were there from a Friday morning until Tuesday morning. When I picked them up they could not wait to leave. They were all covered in urine and decided. When we got them home they all needed a bath. They were very thirsty and drinking the bath water. They all had diarrhea which cleared up within a couple of days except for the oldest dog. I had to take her to the vet which cost me over $200. One of the dogs nose was bloody like she had her nose to the kennel wanting to get out. I would not recommend this place to anyone and would never board my dogs there again even if they were the only boarder available.

1st time needing to board my dogs...fantastic experience. Made me feel at ease about leaving my fur babies while I was away on vacation.

I don’t know how these people have any good reviews. We had to find someone last minute. We are new to area so tried this location bc it’s close to our new home. My husband said she sounded great on phone. They walk them… our dog will not go without walking her. We picked her up she was scared of movement, fur matted down, covered in pee and poo. They wouldn’t let me go back with her or barely in first room. She didn’t want to go … I almost didn’t leave her and now I wish I didn’t!!!! Don’t ever bring your dog here!!!!

If you love your dog, don’t let them watch your dogs 🤬🤬🤬 I let them watch my 2 small dogs for 6 days while on vacation and when i picked them up they were covered in poop and urine and so hungry and thirsty . We sent dog food with them, and the dog food was all gone. They must’ve been feeding it to other dogs in the kennel.. I had to throw out their dog beds because they were covered in poop and urine cost me $75 for new beds . I gave them both a bath and they were drinking their bathwater. They were so thirsty. So please if you love your dogs, don’t let them board them.Doug Gailey from Dansville

The owner, Dawn, is clearly knowledgeable about dogs and loves working with them. My golden doodle stayed with her for 2 nights. Im an active dog parent and loved getting a few photo texts each day showing what my dog was doing (out for a walk, outdoor time, etc). She had no problem giving my dog his 2x daily allergy medicine. There are scheduled pick up/drop off times, but Dawn was flexible and allowed us to pick up the dog while traveling through her area.Its a bit of a drive to get to, but its actually a beautiful drive and we would use this kennel again.

I never write reviews, but after reading a couple of very negative reviews, I felt I should write about my experience at Heavenly Kennel. My dog just spent 6 days there. He was very well taken care of. He ate all his food and was given his joint supplement as I requested. He went on short walks, again as I requested and loved going out in the play area. The place was clean and did not smell like POO.He came home very happy and clean! No diarrhea and no vomiting. He absolutely loved Barry and you could tell that Barry loved him too. I will not hesitate to take him there again. In fact he will be staying there for 10 days while Im away in July.Thanks Dawn and especially Barry! Great kennel.

After a lengthy, informative phone conversation, I was feeling pretty good about leaving our dog there for the first time. The owner, Dawn, stated the dogs are taken outside every 2 hours, which I thought was amazing. The price was very reasonable, and the location wasn’t too far from our house. The online website pictures looked great.The only things that seemed odd to me were that Dawn said no vaccinations were required as the dogs wouldn’t interact, and that she didn’t encourage us to visit first with our dog. She stated it would take the dog 2-3 times seeing them to remember them. But it would have only taken me one visit to realize this place wasn’t for us.We pulled in to their house with backyard kennel and was greeted by a man who didn’t introduce himself even after we introduced ourselves. I thought he was Dawn’s husband, but he seemed angry when I mentioned that as he said he was her brother. Dawn didn’t come out of the house, but waved as she walked in the house.The kennel reeked of dog poo & urine. I tried to talk to the man about our dog’s food and treats, but he just wanted to take the dog outside so we could leave. That was fine, but I would have liked to tell someone about our dog.So we left and I had a bad feeling in my gut. I shouldn’t have left my dog there, but did.Dawn told me I would get pictures and videos from the week our dog was there, but only got 1 picture late in the week.When we went to pick up our dog, the place was even more disgusting. A woman came out who I guessed was Dawn and said our dog had diarrhea that morning and her bed was covered in it. So we left that there to be thrown away. Our dog looked fine and was happy to see us, but she smelled so bad!! We couldn’t bring her in the house before giving her a bath, and before washing all her toys.There is no way she laid in the diarrhea, especially if it was just that morning. She would have stayed far away from it. If it was all over the room she was in for an extended period of time without being cleaned up, then maybe she had no choice.Our dog kept having diarrhea for the next few days at home, outside. I took her to the vet and was told maybe she ate something outside...hopefully it wasn’t another dog’s poo. Even though the dogs didn’t interact, they walked and peed/pooed in the same place.Overall, the place was unsanitary and filthy. The owners were not personable, nor honest, in my opinion. I don’t believe that the dogs are taken out every 2 hours, but how would an owner know? I think our dog was sitting in her own poo for a long, sad time. It was very disappointing and unnerving. Although I shouldn’t have left my dog there, they shouldn’t be running such a disgusting “kennel.”We will never go there again, or refer anyone there.

Let me just start by saying that we have used Heavenly Kennel for the almost 4 years Ham has been with us. We felt very comfortable with the kennel at first, but the past few times we left him there, things just did not sit right for us. Ham is a very anxious and scared dog. Despite being a pit bull, hes a big baby. I dont think its right to accuse this business of neglect outright, and we can only speak from our experiences.This is just a short description of what happend the last time we boarded him this past week. He is very reactive to Kevins raising his hands or feet at him. He is very scared. What this may mean, I have no idea. But I can say that the kennel was instructed to dose medication via a letter included with his meds. We showed up with a full bottle of 30 apoquel allergy pills, which were to be given as one pill in the morning and half of one at dinner. We were gone for 10 days.The entire bottle was gone when we picked him up. Which means he was dosed wrong while at the kennel. Thats dangerous in and of itself.We also informed them several times that he cant be left with his harness on because he chews it off. His harness was ruined. The medication hes on is extremely expensive and the harness cost us $50 to replace. Hes had diarrhea since hes been home and most of his food wasnt eaten. We were promised daily updates and had to text to get them. No pictures were ever sent.I cant speak for the weird behavior that Ham is displaying, but I can say that our instructions were overlooked and I just wish that I felt comfortable enough to recommend others use this facility, but I dont.Our dogs are like our children. To see them scared or in discomfort hurts my heart. Perhaps Dawn should keep an eye open to what is happening when shes not there.

I honestly don’t understand how this kennel has such good reviews on Google. Do yourself a favor and read the Yelp and BBB reviews, the commonalities are all too horrifying. We have had our dogs boarded and watched in our own home while we have gone on MANY trips through out the years and never have they come back in the state they are now. They claim to take them out every 2 hours, and refresh their food and water. This is all a LIE! Our 2 dogs both came back malnourished and dehydrated after 8 days with constant vommiting, bloody diarrhea and odd bloody sores on their rumps. The food I sent them with was barely touched and the bag weighed nearly the same as what I dropped them off with, proving they didn’t “refresh” or even attempt to feed them. They claimed our dog developed diarrhea 30 mins before I got there and they were both covered and smelling of feces, ore like days worth of sitting in feces.(Others were told the same lies). The guy that was there claimed he tried to call me and tried to have Dawn call me but they didn’t have my number, this was a lie because the paper i left with my number, my wife’s number and our neighbors number was still on the bag with the dog toys when I picked them up! When I picked the dogs up they were not in the same kennel they were initially introduced to. I should have seen the writing on the walls when I was told they didn’t require vaccinations, although our dogs are fully up to date so I didn’t worry. Dawn seems as though she cares for animals when you talk to her or meet her in person but I’m afraid that’s all a disguise. I thought I would try this place instead of our typical vet for borading because of the great reviews on Google, the claims they make and bargain price but I feel disgusted in myself for sending our beloved pets to this Hell. Please do yourself a favor are AVOID Heavenly (Hellish) Kennel for your pets health and your own piece of mind, you I’ll regret it if you take your pet there. This business needs to be severely investigated by the local municipality or SPCA. No pets life is worth saving a few dollars.

We took our dog here while we were gone for the weekend and they came back skinnier and sick they are still sick at the time of me writing this ONE WEEK LATER absolutely terrible place and I have friends who have shared similar experiences with me where their dog comes back lighter and sick so I know its not just me I have heard they the employee running it was going to be fired but they told my friend that exact same story I would not recommend this place and we will never go back PLEASE DO NOT TAKE YOUR DOGS HEAR FOR THEIR WELLBEING

We are new to the area and have used Heavenly Kennel several times for our elderly dog. Its a clean facility inside and out, our dog is well cared for and most importantly comes home very happy.

A friend of ours have a beautiful and kind pup that had a recent stay here. After his stay, he now flinches anytime a hand is raised and cowers and turns his head like hes going to be hit. This is so beyond unacceptable, that its IMPERATIVE that other people are aware of the abuse occurring here.

They took great care of our pup while we were gone. Very reasonably priced and responsive when we wanted to check in on our pup.

As an update - I spoke with Dawn the day after I picked up my dog and I am positive that the negative reviews are anomalies tied to one employee who she has dismissed. I still think the negative experiences are valid but I am 100% certain that the situation has been remedied.Im not sure what has changed since the first time we used Heavenly Kennel, but there is no way I can recommend them after our dogs stay this week.I picked her up and was speechless about the condition she was in: covered in feces and urine, at least 15 pounds lighter, her nose was so caked with snot she couldnt breathe, and dehydrated- as soon as she got outside of the building she started drinking from puddles.Barry claimed that she didnt eat while she was there and that she was drinking normally for part of her stay. My dog hasnt ever missed a meal, for any reason. She would walk through a door to get to her dinner bowl. I left her with enough food for two weeks and 85% of it came home with her.I cant say for certain - but her condition and behavior once she got home makes it seem like she was locked in a kennel for the week she was there. She is a high energy dog, friendly, very well adjusted to new people and situations. The kennels description of her behavior is completely opposite of her normal behavior, completely out of character.Again, as an update, I am sure that this situation has been fixed. My dog has recovered nicely and Dawn was nothing but apologetic and took full ownership of the situation. Our previous stays at Heavenly Kennel went very well and that is why we went back.

Wonderful people with a great set-up for the dogs. My little girl was very happy and they sent me picture texts and updates 😊

Our dogs seemed to be very happy during their stay. No concerns about anything!!!!

Friendly family service kept us up to date with pictures in text.

We had to kennel our new puppies and Dawn was more than gracious. She is great about sending pictures of them throughout the day and the location is very nice. Lots of room to play! Will definitely keep them on my short list for dog sitting in the future

Meeshek and Rocky love heavenly kennel. Only place id go

My dogs come home so much more relaxed than from our old kennel. I Truly feel that I can relax when my doggies are with Dawn. = )

Only place i will take my dog they are wounderful with him

Owners are nice, take good care of pets.

First time boarding, only place Ill go

Fantastic and compassionate ownership!