The DOG

I can’t recommend the dog more!! The ease of scheduling boarding, the friendly and loving faces and vibes of the staff who pick up and drop off, and the amazing care they take of my dog is honestly priceless. I always feel so assured that my pup is happy and healthy when she’s at The Dog. They’re a home away from home for our Juju and I’m so grateful!!! Even as a Type A “dog mom” (lol) I don’t worry at all when she’s there. Hands down the best facility ❤️❤️❤️❤️❤️❤️

We cant believe what The DOG accomplished in three weeks with our 7 year old hound mix. He characteristically displayed an exuberance everywhere, with everyone, at any time. They returned him to us with the same exuberance, only instantly responsive to a whole array of commands that neither of us could possibly have achieved while working full-time in and training him on the side. And we havent even gone through the post-training one on one sessions that the group provides.Furthermore, the sense I get is that the dog really enjoys the structure and exercise of our min-training reminder sessions back at home. This group is absolutely worth every dime they charge, and probably much more.

We had a very poor experience with The Dog. We had initially enrolled for 3 week training camp that comes with 4 in-home training sessions following camp, and upon thinking further about the rates being too high, we asked for camp to be reduced to 2 weeks and hence 3 in-home post training sessions. I found Joanne Neumann to be very rude since we reduced the camp duration. When our puppy came back home, the trainer who brought him home was really good, and we found the first in-home session to be helpful. Upon giving that feedback to Joanne, she then didnt send that same trainer again saying he had left the company, which seemed strange. She came herself for the 2nd training, and that day I had a work call conflict, so I said I wouldnt be able to participate, but my husband would. She didnt react well to that at all, with obvious judgemental facial reaction. The in-home training was barely 20-25 mins (not an hour) and after that she never gave us the 3rd training session. I would not recommend the DOG to anyone who cares about spending their money wisely. DOG is VERY expensive and not worth it in my honest opinion.

My experience at The Dog was not at all what I was hoping for. I should have never sent him the first day, after I waited for his confirmed pick up for over an hour. When I called to check in, despite the pick up being confirmed they told me they do not pick up in my area and I would have to drive him. If I wasnt so eager by their sales pitch I wouldve (and shouldve) called it quits right then and there. When I got there they greeted me and took him right in, didnt apologize for the confusion or ask if I had any questions or anything.Scout was finishing medication for a UTI when he arrived and everything was fine, I had arranged with them to pick up a urine sample to bring to the vet 5 days after completing his medication. I called the day before to confirm I was coming. They said they had the catch tray ready for the morning walk and everything was all set. When I arrived it was freezing cold and to my surprise they had not done what we had spoken about just the day before. The girl there seemed very frazzled and handed me the tray and said I could walk him a bit, but that he had just been walked so might not go. My frustration was escalating very quickly. After almost 40 minutes of walking him I waited for someone to come out only to tell me he was going to have lunch and I should come back after, now this was a 45 minutes drive from my home, so I was not pleased. When I came back the girl there actually apologized for the hassle and mentioned they were short staffed due to a covid outbreak. Now every red flag in my head was going off and seeing as I was getting no updates on training I was done. I called them later that day stating I was coming to get him and he could go back when they were fully staffed.Once arriving home, he had diarrhea everywhere, which he did not have prior going The Dog. The vet diagnosed him with Giardia, which he did not have when he left for training. When I let them know they said it was impossible as they require a fecal test before arrival. Well, I never provided one because I was not asked to, so I would assume that was the case for other dogs there. At this point Scout could not return until his fecal test was clean, it tooks months and hundreds, if not almost a thousand dollars in vet bills to treat, on top of the thousands of dollars I feel I had now wasted on his training program.When Scout was finally cleared he went back for a week of refresh to finish his 3 week training. Upon returning home it continued to feel like wasted time. Everything that had been gone over with us was fine but he continued to eat everything including multiple leashes which they said he needed to wear at all times. Needless to say this was thousands of dollars, which I would love refunded, all for my dog to learn to sit. Now we are back at square one but this time at an amazing training facility where I am not only spending MORE money, but at least this time around I am feeling like it is not wasted.....daily photos, videos and every other day phone calls. Its amazing how communication really is key to success. I was very eager when Scout was a puppy to get him trained, and wish The Dog had had the decency to alert me of their staffing issues and inability to keep my dog healthy or fulfill their training obligations.

Best care for your dog. Theyre well loved and taken care of by the entire staff. 130 acres for dogs to play and train. They pick up and drop off your pet to and from boarding and daycare. Reasonable rates Great place!!

Excellent facility and the staff truly care about the dogs, they’re organized and on top of everything, and they’re positive reinforcement only, lots of other board and trains just put a shock collar on the dogs and shock them until they’re scared to do pretty much anything. I always recommend the DOG for board and train.

Staff knows and genuinely cares for our dog. A second number for our pet.

Heidi clearly had a wonderful experience during her 3 week camp and we are extremely impressed with her demeanor and ability to sleep through the night - all of the staff we interacted with were attentive and seemed to sincerely like what they were doing and clearly loved the dogs - - we look forward to boarding and day care experiences for her!

Not helpful in training our dog. They Sent her home early from training because she was “too anxious”. Very expensive. I then paid a trainer elsewhere a fraction of the cost and they had my dog trained exceptionally well in two weeks time, an away from home camp. I regret spending the amount of money we did.

The dog is a beautiful place . The people who care for the dogs are such loving and caring people. You can tell how much they love the dogs when they interact with them. Would highly recommend this place .

My daughter worked there and she said it was a great place for dohs