Could’ve been better. I walked in for a nail trim for my chihuahua who needed one badly. The employee Alex rudely turned me away and said nothing he could do. Spent several minutes arguing with me and in that time could’ve done her nails two times over. No suggestion like “can youCome back in a couple hours when we won’t be as busy” or anything. Just no. Turned up the palms of his hands. Spoke with the manager later who apologized and set me up with a time the next day and didn’t charge me. The girl who did her nails was great and patient with her as she was scared and hates having her nails done. I believe her name was Caroline that took such good care of her. I’ll continue bringing my dogs here for grooming and nails but will not allow Alex to touch either of them. Here’s a picture of my chihuahua for your viewing enjoyment
My dog needed an emergency nail trim because my vet forgot to do it during her last appointment. The woman who checked me in was very nice. Ian did the nail trim. He was FANTASTIC with my very large and scared dog. Highly recommend him. Pic shows my pup with the new toy she picked out afterwards.
Ok so for last 3 yrs I took my puppy Onyx to Petco for grooming services… Larry was always our go to guy…!!! The Best they had..!! Took him in today and not even happy with his results…. Of course Larry’s not there and you can tell… went in for bathing and haircut and teeth cleaning… came out looked like a wet dog with fur trimmed… ears not clipped… and not to mention… if they use clippers it’s a extra $10… that’s like going to my barber and saying I’d like a haircut… and him saying if I have to cut you with the clippers it’s a extra $20 …. Just awful…!! Never Again..!! Bring Larry back..!!
Brought my dog here to get nails trimmed. I liked that they had the open room where I could wait and make sure there weren’t issues. The groomer took my pup out back, even though the glass room was empty. Not sure what happened but my dog will no longer go into any stores with me.
I love it here!!! I usually take my pup here because she hates getting her nails clipped and I feel so bad when I try to do it. The employees here do a fantastic job. Today they asked if I wanted to do a bath and I decided to go for it. Im glad I did because, as expected, they did great! She looks clean and smells great! Any employee I interact with at the location is always positive and helpful. They all truly appear to enjoy their job. We will continue to be coming here!
Excellent service. Friendly, professional sales associates. They went above and beyond good service. We couldnt get our large dog to get in the car when two people came out of the store, asked if they could help, and picked up our dog and put him in the car. They were very gentle and caring. Two very fine young people. They are a real asset to Petco. That is one of the reasons we will be back for all our animal needs, including grooming.
They take great care of your animals
Our puppy absolutely loves her groomer Larry. He is amazing with her and she shared so much fun while she is with him. We feel absolutely safe with our fur baby in his care. Thank you for all you do
Larry takes his time to listen at check in and we have been going to him for sometime now and he really is appreciated,,,,he shows his love for the dogs and his job. Dont let that individual go...he is a valuable asset to your operational needs!!!!! Always remembers our 2 dogs names and treats them like his own.....Thank you Larry your a true professional...
We have been taking our Pitbull to petco for a couple of years now. Some places are very leary of grooming pitbulls, but Matt took to kai immediately. When we go in she wags her tail, her whole butt really,and gives Matt the biggest smile. My puppy is my world so I am very particular about who I let groom her. Matt will always be our choice for as long as he is at that location.
Alex(Groomer) is always great with Mr. B! Hes does an amazing job everytime, and Mr. B loves him!
Our stylist was AMAZING! I will be doing my best to make sure I book her every time!!
The staff was very friendly. Rhi called to find out what we wanted done and explained what she would do with our dogs. Communication was great. I appreciated that. I felt as though they were being well cared for.
The groomer is always so good with Briella. Shes kind and treats our baby doggy with the love and care that we do. She listens to us and appreciates our feed back and always praises us for the the good grooming we give to Briella home.
Awesome staff. They go above and beyond taking care of my guy during his grooming appointments!
Im not speaking about the store as a whole just thr grooming department..The groomer was super nice but the job that was done was horrible. They didnt get all the dandruff off him, he was covered in hair from his hair cut that proceeded to get all over me and my car.... I paid 80 dollars just to have to take my dog home and give him another bath because he was disgusting
Very friendly and great with my Chester in cutting his nails he had his first puppy grooming and he did great and they were extra patient with him because he is a little spit fire and mommy was more worried than him he pulled through and so did mommie
They treated m y dog with care and love. Which is loves, he came home not stressed and happy to be clean and have his nails done.
I love this place my dog has been groomed multiple times and theyre very careful with animals and I would 100% recommend them to anybody because theyre so nice to the dogs my dog always comes out nice and fresh and just a hundred percent
My dogs pad was cut on the foot. Her nails.were fine. They cut her foot and her foot was bleeding. She had a sore on her foot and I had to put ointment on it to heal
Very disappointed as when I got to my appointment they would not groom my dog because I told them he was at Cornell about 6 weeks ago for a few days as he had an intestinal infection. Why would I bring a sick dog for a grooming. They then asked me for a documented release for safe grooming. How would anyone have this day of appointment unless asked for in advance. I understand safety precautions and my review rating is due to fact that these questions were not asked when setting up the appointment so the customer could be prepared with what the groomer requires. Especially since this is my first time to use this facility. I actually had to ask them on the phone when making my appointment if they wanted me to bring proof of rabies vaccination. The customer should not need to ask these questions. The facility should be asking them ahead of time. I’m all for safety for all pets and would never risk safety for my pet or any other.
Canine Larry loved human Larry. He was patient and gentle did a great job with his nails.
Always nice to my dog, they treat her very well. Doesnt matter who is working there. It is consistent.
Theyre nice, do an ok job, the one in Mattydale did a better job, staff was very attuned to my dog and went above and beyond to do an excellent job, I miss being able to go to that one
I have been dealing with Larry for 2 to 3 years I take my baby every 4 weeks and he love him
Best experience for my dog. The grooming team was amazing already booked my next appointment.
My dogs first time at Petco... For grooming.. Great staff..very helpful and very friendly..yup i have a pampered pup
My dog, Pooh, seemed to enjoy his grooming.
The stores representative Larry has always been professional,, excellent and provides my two dogs with great service.
Very nice and great with my dog
Groomers are absolutely amazing! Highly recommend. The dog trainer Keri is fantastic!
Thay treat the animals like thay are thers always bisey and there is always people there with there dogs and thay get spoiled and thay do obedience training for puppys think Saturday and sundays
The service was great and Jami and Chris explained everything to us . They were a powerful team 👏🏽
Rheanna and Larry are both wonderful with my little rescue boy, Finn.
Very pleased. I know I dont have to worry.
Alex did a fantastic job with Squeak!!
Everyone at this store has always been friendly and helpful, regardless of what Im there for.
Great i got a betta fish
Because everyone is so kind to all of the our forever pets
Amazing selection of fish and great service hidden gem
Larry the gromerer took attention to detail with my dog. I thank him.
I was impressed how well Tanner took to his groomer. He looked like a new puppy, the haircut was so adorab,le, the only thing was on his lower stomach he had a knick All in all I was very impressed how nice everyone was and will definately be back. Thank you petco!
I am satisfied overall with her cut
Place was really clean the staff was really nice and helpful.