Petco Grooming

I was initially quoted around $110 for grooming, but when it came time to pay, I was surprised by additional fees. Who charges extra for shampoo, conditioner, and brushing, especially for a cat thats not even matted? Its overpriced. To make matters worse, my cats fur was shaved unevenly.UPDATE!!!!!!At the vet with my cat and he seems to have an eye infection. His eyes are swollen and have discharge. He started itching and rubbing his eyes after we picked him up, thought nothing of it. As days went on his eye started to get more and more watery and swollen. WORST PLACE EVER!!!!!!!

We’ve been taking our dog, Twinkle, to Romel at PetCo for years and wouldn’t trust anyone else with her grooming! Romel is fantastic—always gentle, thorough, and caring. The customer service in the grooming department is excellent, and the entire team is friendly and attentive. Highly recommend Romel for anyone looking for a reliable groomer!

Melissa is amazing , she understands my dog and he absolutely adores her. I get so many compliments on his hair. Charlie always looks amazing thanks ❤️🫶🏼

Manny is my Dog Sheri’s groomer for several years. He goes above and beyond. Sheri is very comfortable with him!

The groomers are very good with the animals and they are attentive to you, and what you want, they are respectful and professionals,

Mr. Romel was very welcoming. He explained everything in great detail. He welcomed our furbaby with love. Did an amazing grooming job. He did all the works. I will definitely go back. We live in The Bronx and went to Queens because Mr. Romel was highly recommended. And he is great.

Love the service here ! The staff take great care of your pets. It’s easy to make an appointment online and customize the grooming experience you would like for your fur baby. Must show up to date vaccines before you can drop off your dog.

Second time that I take Popcorn for a bath and haircut and they do such a great job.

Maddy did an amazing job on my dogs. I usually try to go to the little neck location but since they have been so hard to get an appointment, I will definitely be taking them back to this location

I am writing to complain about the poor customer service I received at your College Point Queens NY location on August 8, 2023.I have been a loyal Petco customer for over 13 years, and I have never had a problem with your grooming service before. However, on August 8th, I had a very negative experience at your College Point location.I made an appointment for my dog, a 2-year-old Alaskan Malamute rescue, to be groomed at 8:30 AM. When I arrived at the store, I was told that the groomer was running late and that someone else would check me in. I was not given an estimated time of arrival for the groomer, and I left my dog with another groomer and instruction what I needed for my dog.I dont know when the groomer arrived, and she never contacted me with any issues.When my husband picked up our dog, he was very unhappy with the groomers work and attitude. The dogs nails were still too long. The groomer also told my husband that we should never bring our dog to Petco again due to our dog was aggressive/uncooperative/difficult to groom. This is not acceptable and horrible attitude. When I dropped my pet off, I explained to the other groomer that our dog was a rescue dog and this was our dogs first professional grooming session. We are loyal Petco customers, and we have never had a problem with your grooming service before.I would like to speak to a manager about this incident. I am requesting a refund for the grooming services that we were not satisfied with. I hope that you will take my complaint seriously and take steps to ensure that this does not happen again. I would like to continue being a loyal Petco customer, but I need to be assured that my dog will receive the quality of care that I expect when I bring her to your store.Thank you for your time and attention to this matter.

Excellent! ROMEL is our guy for the job when it comes to trimming our dog Happy!

I havent had my pups groomed yet by Jenna, but I am really looking forward to it! Jenna was awesome when we stepped in with questions about their grooming packages, experience with dachshunds, etc. Jenna just has good animal-lover energy and happens to have a love for Doxies too, which was the best!!! Will update once we get services, but she specifically is who I want to see my dachshunds from now on!

Always use Petco Grooming service located in Whitestone, Queens, NY off 20th Avenue. Excellent personalized attention to detail. Both with Romel A., & Mileena.

Grooming department, Melissa is great!! very kind and lovely with people and pets.my Augie loves her.

Wasnt sure what to expect when I brought my 5 month old puppy in for grooming at Petco. Happy to say when I picked her up I was completely Wowd by how she looked. Joey was the groomer who took care of her and he did a fantastic job. He groomed her exactly how I wanted and she came out happy & prancing because she knew she looked good. Highly recommend.

This was my first experience with this Petco location, and I was extremely pleased. Jenna was amazing and did a wonderful job giving our XL girl a bath. Its not such an easy job wrangling such a large dog, but Jenna was unfazed, and even seemed to enjoy working with our dog. I will definitely return to this location and request Jenna as our groomer.

Joey L. does a superb job with my puppies grooming. He looks and smells fantastic! Thank you for the great service. Well keep coming back!

Romel does a great job.

Ive been taking my little one for grooming with Rommel and he is fantastic! The first time I took her she was a little nervous but now she feels comfortable with him. I shop at 20th avenue and also at 75th street and both sites have very helpful staff. We are very satisfied with Petco!!!

We had Melinda work on Luna over the summer and this Saturday. She’s great and aware of Luna (Siberian husky) very welcoming and attentive

Melissa was great with Snow.He looked so handsome when she was done with him. She’s the best!!!

Following are the reasons I was very satisfied with the service that I received from my last visit to PETCO. VIP service offered; therefore, my dog did not experience extra stress of being held in a cage. Romel was on time and he provided an excellent, short haircut as directed. I was very pleased with the experience this time. Thank you, Petco.

They didnt cut her hair well, I also paid for shampoo and they didnt put it because it smells the same as I wore it.

We absolutely love Melissa!! She does a great job every single time.

Manny is not only an excellent groomer but he is also a very kind person. he seems to love my dog and that makes the difference.

The staff was welcoming and warm as soon as we walked into the store. Kudos to the staff for being so knowledgeable and attentive, we just got a puppy and had a ton of questions throughout our visit and grooming and everyone was wonderful.

I would use other services. my puppy came out scratching her ears also when we walk in my puppy was crying when we saw her she wanted to get out of there immediately and usually when we take her grooming she’s happy to see us when we got into the car she was sad and dint want to drink water which is so weird she would always come happy and playing around.horrible service

No other groomer was able to cut Nina’s hair until now. Romel did an amazing job

My pup was extra cute after his visit to Petco grooming, the employees was very friendly helpful professional and did an amazing job with my fluff ball ...

Our groomer Joey was so polite, nice and caring to our dog. He was the best weve ever encountered.

Love Erika!! She’s gentle on my shitzu and he comes out just the way I request for his grooming to be

She is still shedding after the groom and the special de shedding package. I just wish they would have taken all the hair out the was no longer her current coat.

My dog looks beautiful thanks to Melissa 🐕

We have a very difficult long haired dog who sheds a large amount, and the groomers always make sure they get rid of as much of her undercoat as possible.

Groomer was very understanding kind and she did an excellent job with my dog.

Joey was amazing with my Sunday and Chloe, he did a great job.

Groomer Ramel is very professional and fast and listen to my request when it comes to grooming my doggy, love it

I really trust my pets groomer. i am very happy to take my pet there.

Pepper looks and smells wonderful. Romel does a great job!!!

The groomer was very nice , did an amazing job.

Melissa is friendly and kind . Great customer services

Amazing store and your never sure which cool dog your doing to see

Lots of toys for puppies and kittens.The fishes and birds are cute too. Yes

Kamila Z is the best

Cled for a grooming appointment, and they gave me an appointment to make the appointment...Smh... thats a waste of time.

Joey, excellent groomer caring considerate, patient with pets.

Romelo, top notch groomer.

Romel was kind & always grooms my puppy very nicely...

DOESNT HAVE SELF SERVE DOG WASH

Erika is great at the College Point location

Very kind people and friendly

Very good service, on time, carefully

It was amazing.

Joey was great!

Horrible

Great team!!!!

Too expensive

Very friendly staff

Perfect cut!!