Guilderland Animal Hospital

Guilderland is a great vet. All of the staff from the front desk to the vet techs to the vet truly care about your animal. We go there for routine care for multiple dogs and cats, and I have spent a lot of time/appointments here with sick dogs and I always feel welcome, listened to, and well cared for. I have a pretty reactive and sometimes difficult dog and the staff are always so great with him, careful and understanding.Their communication is excellent, both via email and phone. Prices are extremely reasonable and normal for good vet care in 2024. Honestly, you get what you pay for, and cheaper is not usually better in this field.

The staff is always knowledgeable and patient with my questions. It is obvious they have my pets care a priority for me. Max is happy to go see them whether it’s for a check up or boarding! That speaks volumes 🐾

Mostly like the other 1 star reviews. New vet is neglectful and rude. Walked in and called my dogs ankle biters, when they’ve never bitten anyone. My 9 year old chihuahua had a heart murmur 1 year prior (diagnosed by someone else in that office) Whitney stated she did not detect the murmur. I took her word for it. 7-8 months following that appointment our dog ended up in the animal hospital, thousands of dollars later, she was diagnosed with heart disease, pulmonary hypertension, and had a heart murmur. She has since passed. I won’t bring my other dog or future pets back. I can’t 100% say she missed a diagnosis that could have been life prolonging, but I do question how my dogs health changed that significantly in 7-8 months.

The staff was so friendly and caring towards my cat, Bruce this morning! Dr. Graham was absolutely wonderful and answered all of my questions. The staff really gave me peace of mind. Thank you 😊

My mom has been taking her animals to this practice for many many years. Their prices are much higher now, since Dr Casler left.I now have my mom living with me, an hour away from the practice. We needed a script for a medication, and I deal with Chewy for everything. The vet refused to send the paper script to us, and said they would fill it thru their online pharmacy. The next week, we needed a script for prescription food, and we were told that we needed to come physically pick up the script, that it was ILLEGAL to send the script thru the mail. Or they could fill it once again thru their online pharmacy. I want to deal with Chewy, and should not be forced to use their pharmacy. We have now moved to another vet. They have lost moms business.

They take great care of our dog. Very helpful and responsive.

Our kitty Bandit almost never has to wait once we arrive. He receives almost immediate and caring attention. Dr. Jones and her staff are the best!!

The entire staff is wonderful! They really do care for my dog.

Our pet was met with happy and caring people who, following a short wait time, spent as much time as we needed to ask questions and see to the care of our cat. Even our cat was impressed and behaved uncharacteristically well for the wonderful doctor and vet techs. We are very happy to have had many furr babies cared for at Guilderland Animal hospital.

I havent used this organization in a while but, Ive tried twice to reach them via phone in the last week and no one seems to answer the phone. I waited 45 minutes today to hear, a representative will be with you shorlty. NOT!!! Very frustrating

Dr. Whitney Jones is so great! She answers all of your questions and is so smart! She took a lot of time with me and my cat Carlito. She loves my cat, which makes me so happy! She loves animals and is a wonderful vet.

Great Animal Hospital!!!! Have been going to Guilderland Animal Hospital with my family pets for over 30 years. When I moved to Albany I still drove out to GAH for pet care. The staff is very knowledgeable and caring.

I was always a fan of this practice. While my favorite veterinarian left, I decided to stay on because Amanda is fabulous and I trust her. I have two small dogs, they need to have their vaccinations split up because it would be too hard on their little bodies and system. For each visit, two weeks apart to just get the additional vaccine shot, I am charged an additional $34 per dog for an office visit. This is absurd! The shot are just spread out because they are little. I am fine with the charge for the first visit. Big dogs can get all their shots at once but little dogs get hit with extra fees for walking in door for their follow up shot. Does not make sense and feel very slighted.

My go-to vet. A great group of people working there, very friendly and helpful

Been with Guilderland Animal Hospital since we moved in 2016. They took care of our first dog and they were always amazing. She had to have a few surgeries and even with complications due to her wounds opening, everyone was very quick and urgent to help us. Fast Forward to today, we bring our current two dogs Penny and Stryker here. They are amazing with them and all of our appointments are quick, with almost no wait. The staff is kind and sweet, and some even have remembered my name. We have even used Guilderland for boarding both dogs, when we couldnt find a house sitter, and they were extremely accommodating and let them stay together!

Loving caretakers at Guilderland Vet makes it Ok to leave my pups when I just can’t take care of them myself. Excellent medical, administrative and puppy care 💗

Great staff. The staff here are awesome with animals. My Aussie/German Shepherd is skidding and loud, the staff were great with him and very understanding of how he is. Totally helpful to boot. Wouldnt think of going anywhere else.

Absolutely horrible. My dog was dying and had bloat, they refused to see him and said that all the doctors were “busy”. I will NEVER use this vet again and do not recommend it to anyone. Absolutely ridiculous.

Excellent service. knowledgeable staff and efficient.

This place is garbage! They over charge for EVERYTHING. My dogs tail got stuck in the door and has a gash in it. I brought him in, just for them to wrap it in gauze, the same way I had been doing and they charged me $300! And I had to take him in a week later for them to see the healing process and wrap it again...ANOTHER $300!! They are rude and disrespectful. We finally switched to a different vet and I realized just how much they are robbing people. For the same thing the new vet only charged $70! Our dog has since passed and guilderland has continued to send vaccine updates for him, knowing hes passed away. I called to ask them to stop and they said theyd stop if I paid the money I owe them. They dont deserve a single penny from anyone. The whole place should be shut down.

Dr. Janet is amazing! She takes such good care of our puppy. She is so patient with all my questions and is incredibly knowledgeable. All of the staff is so polite and helpful. Our puppy actually loves going to the vet.

Very unhappy to find out they seem to over charge on just about everything.The insanity I was told about the cost of fixing a 35 pound male... and forbid he exceed that 35 pounds.Not to mention service dog in training.... and one of the employees has the nerve to say he needs to be trained better.My dog just hit a year old the other day. He is trained to listen to my husband and I, your a stranger, yes its gonna take a moment for him to warm up.Got cut off on the phone. Not at all thrilled with the services. Will be finding a new vet.

I wish I could give less than one star. Guilderland Animal Hospital consistently told my cousin his cat was fine and in no serious condition after finding out she had a high white blood cell count. After their final visit there they took their cat to an emergency vet to get a scan and found out their cat had severe cancer and was in terrible condition. They had to put her down because of the lack of knowledge and services provided by Guilderland Animal Hospital. DO NOT GO HERE! Unless of course you want them to overlook cancer in your animal causing them to die.

Excellent staff very friendly and supportive. For routine visits they are a little more expensive than most other vets. That being said the have an animal neutered or spayed their prices are insane. They charged me 470. To have a 44 lb dog neutered. When I showed up they had me sign a document saying I would pay. I mentioned that this may be wrong Ive had my share of animals altered and this was 2-3 timed more. They told me it was by weight I replied it was half of this to have a horse altered. When we showed up to pick the pup up nope the total bill was 546. The microchip costing 72 of it. Never once did they reference the cost up until drop off.

Where do I start? Several issues at hand. ANOTHER VET is leaving and they wanted me to pay AGAIN- 3rd time - to have my 12 year old Chihuahua worked up by a 3rd doctor for dental extractions!!! UNBELIEVABLE! It took so long after the 1st appointment that I had to repay for services. He’s very old and has heart disease. Paying hundreds of dollars each time and waiting for call backs each month?And each time I go and give them my phone number they always call my boyfriend’s number. I’m literally sitting (each time I’ve brought him there )in the parking lot and they don’t call me.I worked in healthcare for the last 15 years and this is unacceptable service! I will not spend another dime at this facility.Lastly, 2 years ago, they misdiagnosed our 15 year old Maltese who fell down some stairs. We brought him in for scans and were told he’s fine. He died next to me the following evening!Shame on this “business” because that’s all it is there.

Friendly and caring staff who have a ton of patience. Youre never rushed out of the door and theyre happy to answer all of your questions. Clean facility, rooms could use updating, but the most important part is the care they provide and the level they provide it at. Would absolutely recommend.

The staff is organized, friendly, and very accomodating. The space is very clean and tidy. Our vet, Dr. Haber, is one of the most gifted and professional veterinarians weve ever worked with. She expertly executed all of the procedures during our visit, and very concisely explained all of the results and answered all of our questions.Highly recommend this place!

Great place to take your Pets. My Wife and I took our Cat there and were treated with Dignity and Respect. The Staff and Technitions are great and help out a lot. The Doctors are great and Helpful and Extremely Great with your Pet. I would Recommend this Vet. For your Forever Friend. If I could give it 10Stars I would.

Kind, knowledgeable, and caring staff! We had 2 dogs years ago (16+ years ago)... 1 saddly passed due to kidney failure. The staff did everything they could to make her comfortable in her final days; their compassion was greatly appreciated during that time.... Most recently our 2 newer dogs were sprayed by a skunk at night they took them in right away the next day they were open and now we have happy fresh smelling dogs! Thank you to the staff for dealing with our stinky pups! Youre lifesavers!

Great if all you want to do is pay the $300 to $500 dollars for well check ups and maintenence. If your pet has an emergency you may just be told that they cant fit you in (too many important well visits) and to go pay for the emergency vet. Once you go to the emergency vet and get your routine stuff done there at the same time you may call Guilderland back the following year to schedule shots and a visit. At this time you may just be told that you have been removed from the system, are a new patient and that the practice is no longer accepting new patients.

Took me about 2 months to get my dogs rabies certificate. They said I had to physically come pick it up which I did twice and both times they didn’t have it ready for me. You can leave voicemails for prescription refills, but don’t expect them to respond they’ll say they never got the message. The animal hospital on veeder road is much more reliable and they’re nice. It’s a who know who club. You see everyone reviewing how they’ve been going 20-30+ years and it’s great, but that’s because they’ve been going there forever and have a relationship with them. They don’t treat new customers the same way. Never had a good experience here and will be recommending to everyone I know not to go here

We have been going to Guilderland Animal Hospital for over 35 years. Weve always been very happy with their service and care. However, they have been getting very expensive. They charge $90 for a Lyme vaccine. Other vets I have checked in the area charge $40-$45. On the internet it is stated that the Lyme vaccinate is generally $40. My dogs yearly exam visit consisted of three shots, six months of heartworm medicine and an office visit - charged $250+. GAH would not do all the shots required at once for my dog. They indicated it was too many shots and had me come back. My dog needed a canine flu shot to be able to board him at a doggie daycare. The next visit consisted of a rabies shot and part 1 of the flu shot - charged $160+. Came back three weeks later for part 2 of the flu shot and charged another $80. Really.....$240 for two shots???? Very expensive and we have to look for another vet that does not have the exorbitant prices as GAH has. We would like to continue with them but cannot afford their prices anymore.

Nothing but the BEST for my Gizmo! I Love this place. Well priced and they worked fine with my kitty! The staff is very friendly and helpful. I HIGHLY RECOMMEND THIS VET for any animals care! :)

My dog was hit by a car and I ran down there because it was the closest place. They said they had no doctor on a Tuesday around 11am and turned me away. Cant believe people who are committed to the health of animals would be so callous telling me to drive to Latham when I dont know if I even have time. Turned out she had a bruise on her lung so there were internal injuries. 👎👎👎👎I wouldnt give them a penny.

Great Place to go when your pet needs help. Was able to get in and out very quickly. Unfortunately a week later we lost our Friend Joyce Virginia. She was 12years Young. Gray in Color and a Talker. But the Staff at Guilderland was able to get us Thru this terrible time. Many THANKS TO THE STAFF AT GUILDERLAND. We have Two more Friends at Home with us and they Miss HER ALSO. If and when that time comes we will be going back.

Good vet clinic. The staff and doctors were very nice. Only problem was the long wait. I got there 10 minutes early for my cats appointment at 3:20 and sat in the lobby until 4:05.

My dog went in for a routine operation for his rear leg. He died on the operating table! He was definitely given too much anesthesia!!!!!I was never told there was any chance or risk of dying from this normal procedure!!!Than in my time of grieving, they called me to tell me I had an outstanding balance from this operation!!!Its all about the money for them!!!Was the worst experience any dog lover could experience!!!!

Always very helpful, prompt and informative. I wouldnt take my dog anywhere else. He has been going there since he was a puppy and we have never had a bad experience.

We use to love to take our dog here the older gentlemen use to run these place very well. Now that he has out sourced management & new employees the place has went downhill fast we will no longer use this place they are unfriendly and cold to the animals. To be continued.

Been a long time~(30plus years) customer of theirs with all my pets..(( & Ive had many ))...but anyway because they havent seen my 16 year old dog in 4 years that really needed an appt they tell me they wont see him and on top of that I was also told i would NOW be considered a new patient there all while we also have 3 other dogs that also went there then they proceded to also tell me that they are not accepting new patients at this timeAlways expensive with visits but was always willing to pay any amount for my pets that needed attentionIf I could give them 0 stars I would!!

Suboptimal at best. I wouldn’t recommend bringing a dog here. They seem good with my cat but Only seem to want to make money off the dogs, has really gone downhill over the years.

Recently, our beloved Emma passed away in the comfort of her own home, surrounded by her friends and family. Today, I received a condolence card from GAH, not the usual generic card, but instead, personal notes from each of the Staff who cared for her over the years as an outpatient, and as a vacationer. Its a heart warming reminder that GAH is part of our family and we are part of theirs.

Great place to care for your pets. No pet owners in the building, but the vet still talks to you, on the phone, while they check your pet. Reasonable prices, waits, etc.

Very friendly and knowledgeable staff and veterinarians. They treat my dogs like family. Very happy with this place as my go to vet for my pups.

Dr Pugliese is amazing. The techs are wonderful with my German shepherd, and Jessica is always on top of things.

Staff are always sweet and friendly and clearly love the animals. They always do their best to make the animal feel comfortable and calm.

I like this vet. Also, they have one day a week set aside for cat appointments only. This is great if your cat gets anxious with barking dogs.

Vet and Techs are very caring.

Had an appointment today, verified by email. Called to announce our arrival, after being on hold for several minutes,I was told I had no appointment!INSULTING,like I have nothing else to do!

This is a fantastic place! I have been going there for many years! The care & help ful advice is great! I really like all the people and the veteranianias there! Everyone is kind and caring!!😊🐶🐈🐾

I have brought my dogs here for over 20 years. Excellent care given and the staff treats our dogs like family!

Ive never had a bad experience. The entire staff is amazing and would never go anywhere else with my pets.

Told one thing while Im at an appointment and another after the fact. When an issue reoccurs with an animal instead of working with you on medications they force you to come back and spend a fortune irregardless of knowing what is going on or not. Would never go back.

Awful experience with my dog here. Since being taken Over by vetcor things have gone down hill! Waaaaay down hill! Never again will we go here!

Fantastic! They ordered everything I needed & was very satisfied! The kids love when I take them there!!🍕🍩🍪

The vets were very pleasant and gentle and the Vet techs werent very pleasant and very rough and very rude. I dont think a star is worth of their talents.

Dr Casler rules! Our family has used this vet practice for 15 years and cant say enough good things about them.

The staff was compassionate when Nermal became sick, and then even more when we had to put her to sleep.

Warm, friendly, caring staff. Answer all your questions with no pressure.

Great vet! Our fur baby loved visiting the docs there!

The staff and doctors are attentive and knowledgeable at GAH. They got my puppy in, took care of as quickly as possible, and had great follow up care. They worked with me financially so I could afford my animal’s care as well.

Love this place, and the staff! They are also very compassionate, and caring.

Dr.Jones and all the staff have been very helpful. They are kind,considerate and friendly.

STAY AWAY!!!!!Its all about the $$$$ for them!!Please read Elizabeth Ms comment on Yelp and Joseph Fscomment on Google ..Ive been there !! I know !!!

Knowledgeable staff answered all questions.

Annual exam for our dog.

Excellent need paperwork and nails on old pit bull friendly and fast

I have been going to this establishment since 2015. I had good experience when the older doctor was there. Since he left, it has gone down. I had a new puppy wellness exam on Monday 7/10. I could overhear the tech and vet talking in the back while in room. I could hear judgement about our breeder that we used for our golden retriever. When she came in, she immediately was judgemental. Our breeder put our puppy on an antibiotic because her litter had coccidia and giardia. The breeder we used is one of the most ethical breeders in NYS and highly recommended by Golden Retriever Club of America. She has been a breeder for 30 years. She said that our breeder should stop breeding for a year and clean up her kennel with some bleach. So inappropriate. I also did not want pup to get the kennel cough vaccine as she is not being boarded or being around other dogs besides friends and family. She told me it was required to be part of this office. I called several vets around the area, and NONE required this vaccine. I will be suing if she has any bad reaction to the vaccine. I quickly called other places and found an office in Latham where my two cats and new pup will be going. Also, their prices are crazy. To spay a dog, it would be $900. At the other vet, $250-400. They also charge a tech fee when getting routine vaccines and the other clinic does not.

I really Love how this Doctor treats my dog and ever.

Not too expensive. The drs were a great help.

Pleasant and helpful staff.

We have always been very happy with our cats treatment here. The staff obviously loves animals and cuddles with the pets to keep them calm. Appointments are always timely and the entire experience is excellent!

Great staff and have always taken great care of ein!

Wonderful vet practice. The staff is superb! Very accommodating. I hadnt established a vet for my cat ( recently moved) and where other vet practices gave me a hard time giving me an appointment for my sick cat, they were understanding and saw my cat promptly.

We love the doctors at the animal hospital. They are so caring and treat our dog with kindness. We also board our dog when on vacation and never had to worry about his care while we were away.

Good care, used satisfactorily for 30 years.

Staffs were very nice and accommodating!

My grand daughter is planning to be a doctor for pets.

Its a good place to get help for your pet

Such a great place,staff is friendly and caring,Dr.Kessler is terrific.

The only vet my family has used for nearly 40 years. Awesome care for our pets, and affordable for my wallet.

Wonderful care for all my dogs and cats

My clients are always raving about the staff here

Excellent doctors, very compassionate.

Very kind and helpful staff and vets

Great experience and knowledgeable staff

Good

Excellent care for our animals

Caring staff and good service

This is not an emergency vet

Been going here over 50 years.

The doctors and staff are great

Great care and expertise!!

Great customer service

Treats my dog like a king

Always a good experience.

Our favorite vet!

Very friendly and knowledgeable

Highly recommend this hospital.

Great friendly place

They care

The best

Very caring vets.

Very caring

Trustworthy. Professional.

Good Animals!

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