We adopted little Pumpkin two weeks ago and we are so happy we made that decision. The shelter was so nice and everything is so clean. All the staff there were friendly and helpful, they go through every single thing in detail and also send pumpkin’s history to me right away. Pumpkin is so adorable and playful, she always full of energy and loves to run like bunnies at home. The first few days at home were an adjustment for us, but now she becomes a best friend of her big brother, Jimmy. I truly encourage anyone thinking about getting a pet to adopt, you can get a chance to visit “Best Friends Animal Society ”, you will love there.
I really appreciate the Best Friends.Thank you for helping animals.I have adopted Harris for two months.Now Harris is very important to me and I hope I am important to her as wellAt first,Harrids was very scared of people but now she is ok.I want you guys to know that she is very healthy and happy.And She doesn’t need to wander anymore.
Just adopted a wonderful 3-4 month kitten. Absolutely delightful. This adoption center is the best one Ive visited. Its well maintained and the staff is so helpful and friendly. Adoption was a breeze. Just one note, if you find a pet you want to adopt, be ready to take the animal home. They wont hold any animals.
I went there to find a cat and had a wonderful experience I was extremely nervous and multiple people told me about the cats their personality. It was a great experience. You can even go in just to pet the cats! I adopted a wonderful cat Katniss with the help of a worker Jasmine she was wonderful and went above and beyond. I also love the fact this place takes in the overflow from other shelters. All the animals are so cared for and vaccinated, fixed, and chipped! They have adoption events and you can even foster to adopt. Really a wonderful experience and I cant thank Jasmine enough for all her help.
Good morning everyone. We had the best experience at this place. I was able to adopt princess and my fiance had adopt selna. Her name is Tiger now. Here is an update picture of princess.
Truly had the best experience adopting our sweet cat here. We were given all of her medical information, and never pressured to adopt. We were even given a bag of food and treats for her. All of the staff and volunteers were very kind. Would 1000% come here again and recommend it to everyone I know. This is syrup who we renamed to blackberry :)
Had a wonderful Foster and Adoption experience here. I started fostering Fly and then decided to adopt him last month. All the staff at the shelter were very friendly and nice (compared with some bad experiences I had at another shelter, will not say the name here). The foster team (Leah) was really helpful and I can tell they truly cared about the animals. Also they responded to my emails very fast.
I went to another shelter nearby that required you to make sure every member of the household sees the cat before you can adopt them, along with a very high adoption fee. I found this absolutely ridiculous. I then went to Best Friends, and had a very smooth adoption process. They even sat down with me and went over her health history (every single detail, line by line) and how to feed and take care of her. No hassle and no fuss whatsoever. She has been a great member of the household for 3+ months. Thank you, Best Friends, for saving so many lives.
Painless adoption process, it is first come first serve so if you’re interested in the animal pull the paper down! Otherwise it can be adopted out from under your nose. Lovely staff. Well cared for animals, clearly they are amazing people and I love my new baby!
Came in on a Saturday to look at the cats they had up for adoption, we took our time finding the perfect fit for our family and had help with any questions from staff/volunteers. We had a great experience with signing off on paperwork and a nice explanation with administering his medicine. I even got a voucher for a $25 first vet visit and a bag of food. This is Mickey.
After wanting a kitten/young cat for a while I stumbled upon this place & went on a Friday after work. First, the staff is so so sweet, knowledgeable & attentive. The place just has such calming feels & the cats are all so well cared for! I found this shy small 1 year old little cat who I knew would slowly blossom. It’s only been a week & me & my family are obsessed with her! She is so sweet, loving & chill :) The application process was such a breeze & I’m so happy I adopted from them & get to love her forever
They lied about the cat condition and the cat has mites (scabies) that can spread to people. The cat is hostile and bite my 5 year old child. The cat has not ate anything today and is also not the correct age. Never do anything same day because it’s a scam. Look at the other reviews. This is an awful mess. I have to remove the cat from my home. The cat becomes extremely agitated when I try to place it back in the carrier. Horrible experience
Best adoption center ever. Best staff ever!!!Thank You for allowing us to give Rose a home 😍 We think she already found her bestie 🥹
Nothing, but praise for this adoption center. It’s a welcoming and relaxed environment. The staff is kind and is more than happy to answer any questions you may have and of course help you make your decision to adopt / foster. For me, the adoption process for a kitten took under an hour. I would 100% recommend this place and I will probably come back in the future.
I am very happy with my kitty adoptions this week are only ten dollars and they even gave me some litter and food for miss candy.
Place is clean, furries (animals) well taken care of. Animals info well displayed, cages well suited for them.
I adopted my kitten Catalina (formerly known as Milly) from this shelter and the staff here are absolutely friendly. The adoption process is very quick and efficient. It took an hour for the adoption process and I got to take my kitten home the same day.The place is well maintained and clean. I am very satisfied with the service.
Customer service was amazing. The animals seemed happy and the person who helped us was informative. I really loved how there wasn’t a super labor intensive deep dive with credit check just to adopt. I went with my fiancé to adopt and we left with our two wonderful kittens home. They’re happier than ever and we are too.
Got my 2 month old kitty from here last week!! Love this place!! Clean, organized, friendly genuine staff. The only thing that kind of triggered me was that all the cats that were small all had cones they looked so annoyed.. maybe wait till they recover a bit before so many people walk in and out touching them? Butttt again LOVE THIS PLACE THANK YOU SO MUCH FOR WHAT YOU DO .
I adopted a beautiful mixed breed named Sophie and we couldn’t be happier. We adopted her 2/24 for 14$, we were stoked being as we were dying to have a puppy for about a year now but didn’t want to spend too much. The wait was about more than two hours to complete the adoption process. Some of the helpers know more of certain animals than others so just be sure to ask multiple people about an animal. That is one of the reasons I removed a star, now the other star comes from them telling us that Sophie has a small cough but not to worry it was due to her collar and her spayed collar. We said okay no problem and took her home. As days pass we notice she’s having trouble breathing and has mucus as though she had a cold of some sort. On 02/28 I take her to get her last vaccines that was needed at Petco just to be told I have to take her to an actual vet because she has a respiratory infection in which I had to pay total close to 500$ to get seen ASAP and get her treated. I reached back out so that they can at least acknowledge it was wrong on their part and that they would check the other dogs in case it’s the same case. Now I’m stuck thinking what sickness an animal may come with from a shelter due to this experience. Be cautious and make sure to ask a lot of questions! Besides the inconvenience we love our Sophie and she is truly a doll.
Got our forever furry friend his name was Henry but we changed it to Bain!hes so curious, sweet & loves food! Everyone there is so caring for these animals & very sweet. it was quick process, we took him home the same day, everyday is a new one with our lil cat. Thank you to everyone there & we would love to get a second cat from here in the near future!
These guys are awesome! I just adopted a lovely little cat two weeks ago from here (Salem). Such a sweet little cat and an absolute cuddle-bug. The staff were so nice and informative. Its clear they really care about the animals. If youre looking to adopt an animal, definitely come here!!
What an amazing place! They made adopting our 2 new kitties extremely easy, stress free and fun. All the staff and volunteers are really friendly and knowledgeable. If you’re looking to adopt a new furry friend, I’d highly recommended checking out Best Freinds Animal Society
The staff here are very friendly and they allow you to meet the pets and pet them. Walked in and got greeted and one of the staff was kind enough to tell me about the cat I interacted which is Milo. They gave a warm welcome. I was looking around and even with no intent to adopt right away the staff there still welcomes you regardless. I will recommend this adoption place for anyone looking for a pet. Thank you for the experience I will come back one day when Im ready to adopt.
We found our newest family member, a kitten we named Oreo. ❤️🐈Best friends Lifesaving Center has an Excellent Service.We have an Awesome experience with all staff.⭐️ Jen was Awesome!!!Thank you!
Very disappointing experience coming here. I went in with a friend to see the dogs, I expressed interest in a dog, even if just to foster. Very few people working in back could answer questions about him. I asked about taking him out. Nothing happened. I asked about fostering him and was told “you don’t get to choose a dog to foster, you sign up to foster and they match you with a dog”. Then I asked at the front what his story was, was kind of dismissed and no one expressed any sort of positive response to me being interested in helping this little guy out, so I left as it felt like no one wanted to help me or that poor pupper. (Aside from the one girl in back who told me he was her favorite) really disappointing.
We have adopted 2 cats since March. The first was a 9 year old orange boy and the second a sweet kitten. We love them both and are grateful to Best Friends for completing our family
Adopted our Lou from Best Friends back in march! Best decision we’ve ever made. Lou was a very traumatized and scared cat but they could tell that he was a sweetheart who just needed time, and they were completely right. During the adoption process, they were so on top of things despite operating during the pandemic, and the entire process was seamless and stress-free. They made sure we were well-informed and provided care guides, and they obviously care so much about animals and finding them caring, loving homes (shoutout to Kristen!!)
Thank you so much ! Chris is a wonderful cat. Adoption in NYC was quick and simple. He’s loving his new home in Ontario Canada now 😃
It’s been 2 years since I adopted my sweet baby, Chonky, from best friends and I’m still grateful! The process was quick, smooth, and straightforward. We were in and out within 1 hour! It’s been such a joy caring and growing with Chonky. She came all the way from Georgia!
I adopted my cat from here during National adoption weekend and might go back again for another cat in the near future. The adoption process was very smooth and easy. You can tell that the folks at Best Friends really care about the animals.
Firstly I adopted my cat several months ago around May. I am also a biracial person of color. There was a lady there who seemed very headstrong to the point it made me uncomfortable (I won’t mention her name here.) She was uninterested in any small talk about the cat or the other animals, and acted as if my questions were bothersome. She even tried to convince me not to get a cat after I expressed that originally I wanted a kitten telling me “don’t get the cat because you feel bad for it.”As if my main purpose for getting her after thinking about it was because I felt pity or something. She also said it wasn’t a great idea because we eventually may want a kitten in the future later on. This made me very uncomfortable, because how she assumed she knew my reasoning for wanting to adopt a pet and acted as if I weren’t knowledgeable about cat ownership.My partner who looks white got a more cheerful persona from her. She was less headstrong with him and seemed to actually engage with him more vs treating me like I was a kid who didn’t know what I was doing. She even focused on talking to him more and would sometimes ignore me to where I would have to repeat myself.Not only do I believe that I was treated differently due to my skin complexion, but I also feel that had it not been for my partner we wouldn’t have been able to adopt our adorable cat due to me not looking “white”.Secondly the young man who finally helped us was amazing and actually genuinely seemed to care for the animals, not only did he make small talk about his own pets, but he seemed passionate about working here.Now down to my other issue. They never told us that the cat was sick. We adopted her and we were told she was on medicine for pain due to her getting spayed. The moment we walked out she already had some mild discharge in her eyes which we didn’t think was anything because we were told she was alright and cleared for adoption.As soon as we got home she was sneezing with snot spraying everywhere with even more discharge in her eyes as if she was cleaned up before she was placed on display for adoption to make it seem like she was ok. Even though we isolated her as soon as we saw signs of her being sick it was already too late. She was around the other cats and all of our things. We couldn’t get a vet appointment until two days later and when we finally got her to them they told us she had some form of conjunctivitis and a respiratory infection.Not only did I have to pay a ton of money for the vet and medicine, but a few days later she got me and my 6 year old sick as well. Both of us had gotten conjunctivitis similar to our new cat and both of us began to have respiratory issues. While my daughter is fine now, I am still battling it due to having asthma.Fast forward to today 7/6/24 and both of my other cats despite separating them are sick now as well. So thank you not only do I have to fork over 100s of dollars to make sure all my cats are fine and healthy due to you guys not telling me about the adopted one being sick, but I also had to take several trips to the hospital for myself and my child causing her to miss school. Being sick has also caused me to have breathing difficulties.We love our new cat, the entire family does, and so do our other cats. She loves it here as well, however her sickness should have been handled by you guys before clearing her for adoption or at least a warning would have been nice so that I could have immediately isolated her away from the other animals until we were able to get to a vet.
Amazing rescue center for cats and dogs. All the staff are friendly and helpful. My family was able to bond with a kitty and able to adopt him on the same day. We were happy to add him to our forever home and free up a space in the center for another cat. Highly recommended this place if you are looking to adopt / help these little animals.
Amazing facility, very modern, well maintained and clean. Nice employees and volunteers that greet you immediately and answer any questions you may have. Plenty of cats, kittens and a handful of dogs. Sign up to volunteer or buy some swag to support an awesome cause!Extras:-Theres a photo booth towards the back right.- There are two iPad by the entrance where you can view other adoptable pets in their network.
When we were there, a bunch of new cats arrived, we were lucky to spot one we really liked and ended up adopting this super cute and active 2-year-old shorthair! All the employees and volunteers are friendly. Olivia was very patient, and helped us from choosing a cat to doing the paperwork. She provided all the valuable information we needed for a first time cat owner, and she attentively followed up with us a week later. We had a wonderful experience here!
All of the dogs and cats in here look like they are on death row. I adopted here and I had a very bad experience. The staff did not help me when I reached out to them, I tried to request assistance and I was ignored. They even tell you that they have no idea whether or not the cats and dogs are healthy. It’s almost like they are picking them up Off the street and putting them on display for the public. You have no idea what you’re getting with these people. I have always felt like it is always a good thing when an animal is adopted, but if you’re not able to give them good medical care and clean them up, handing them off to somebody else only to encounter age gigantic veterinary bill, which is what happened with me, that’s just not the right thing to do.
God bless this place. Adopted a kittenwithin the same day, the staff were all nice, they gave us a lot of kitty food to start with!Update Sept 2023： 3 months later rn the kitten becomes so clingy towards me! Never hisses at me nor scratches me! He has the best personality!
I adopted my new BFF Chipmunk at Best Friends 👍🏼 The process was easy and the staff was very professional. The facility was very clean. Best Friends also gave us a discounted vet visit!
It has taken me almost a week to be able to even compose myself to write this review – my family & I were so traumatized last Sunday. We adopted a kitten on June 30, she was soo quiet & cute –allegedly she’d just been spayed, but we were told she was in great health -although she looked quite lethargic. The volunbteer said she’d recover & get acclimated to our home within a few weeks.But within a few days – I knew something was wrong. She wasn’t coming out from under the bed -she was only eating a little, and she wasn’t using her litter box – we have 2 kids and 2 other cats, so she was surrounded by love and care 24/7.July 9 I made the first of what would become many attempts at contacting the Shelter, only receiving ONE response throughout the month we had her.She became more & more reclusive – but the shelter said it was because of her spay surgery – and that she needed to acclimatize to our home – They NEVER recommended a vet – so I began buying special foods, nutrients, everything I could to try and help.The shelter said they’d follow up on her progress, but never did.Despite my efforts, she began loosing more weight (she was skinny to begin with)-she looked gaunt from day one. I sent 5 emails over the course of the month, expressing my concerns, her not eating, loosing weight, her stool was not normal, ect -even asking if they had a vet they’d recommend-the shelters response was a joke-telling me to leave her isolated so that she’d acclimatize easier to our home-& to leave more litterboxes around the room.We even bought a camera to monitor her movements day&night.HOWEVER-Last Sunday we left the house in the morning and when I came back she was lying in the kitchen practically fainted, when I took her in my lap she started to convulse and couldnt breathe-I could barely scream to my husband I was soo shocked. We raced to the emergency vet hospital-only to watch as the vet worked on her limp body for 2 hours-only to tell us she’d been sick for a long time-she had organ failure & infections-she should have come in months ago.She was suffering & it was better to humanely let her go.We had 10 minutes to say goodbye to a kitten that we had fell in love with. It was the WORST DAY of my LIFE! It was even worse having to tell my children, my daughter is still devastated! Ontop of having to pay 1300 at the vet only to have to watch her die!most people seek adoption to give a home with love and safety to animals, never imagining that they would adopt out to us a sick cat! Only to die 4 weeks later of what could have been prevented with the bare minimum of care! This place simply took away my kittens chance to live, she was only 3 years old,what vet did you get to give her a clean bill of health? She was sickly when we got her, a moron could have seen this!The contract we were given was the biggest joke-not being responsible for adopting out a sick animal?!? How could you even think to do that and then hide behind this joke of a contract? Total negligence. Taking all responsibility off the shelter – when in this case it was clearly the shelters negligence is sinful!what kind ofworld do we live in where this can happen?Shelters are supposed to PROTECT animals, not neglect them!Where’s the clause that protects adopters from their psychological trauma of having to see a neglected animal suffer and die after only a few weeks?Ive been home from work for 2 days bc I cant sleep- I keep remembering her looking at me, and I keep remembering her in the little room waiting to be sacrificed.I cant sleep since Sunday,I cant eat, imagine what you did with my mental health, with the mental health of my children ?? How many animals are still going out sick to people? I posted a picture – this is the image burned into my mind now. And my kids! You should be ashamed of yourself. Who will help with our trauma? Who will protect this from happening to others? What a joke
Best Freinds shelter i visit almost daily because its on my way to My Employment! I have an affinity for animals . And @ Best Freinds there are adorable animals in need of adopting and or Fostering. The staff is great, I got my last best freind from there in August!
I scheduled a viewing appointment online and it was quick and easy. When I got there I was the only visitor and the place was nice and clean and inviting and the staff were so friendly. After going through the two rooms I fell in love with a sweet orange boy who had just arrived there the night before and I got to take him home right away. Adoption was sweet and simple and straight forward and I couldnt be happier with my decision to adopt from them. Ive had this little guy for two months now and I absolutely adore him. I plan to return soon to get him a companion
The best adoption place. Everyone is friendly and the adoption process is so easy. I found here the perfect cat and we love her very much! I recommend this place for everyone who would want to adopt a pet.
Updated: still so happy to have him in my life, having a cat is awesome ❤️Just adopted a cat today. This animal shelter is by far is most clean shelter in NYC. The staff knows their cats and dogs very well and they feed the cat nice brand(nature valley’s instant) and mostly wet food which is surprising. I am very happy with the cat I adopted today!
Highly recommend. Due to Covid, there was a long waitlist and we were unable to meet our cat in person once we got an appointment. Thankfully, the team was extremely thorough and I must say the process to find the right fit for us was effortless! We love our little guy.
What a wonderful center! I was a donor to the Best Friends charity for almost four years, and last week (today is exactly one week since) I adopted a lovely cat who already feels like a family member. Im so in love with him! Thank you for your commitment to saving animals! And one more big shout-out to Seth! You are awesome! Thank you for all your help!
Never again would I ever adopt ANYTHING here - we adopted a cat that they said was 3 years old - although it looked soo abused and unhealthy as if it has not eaten in months - and they said it has just gotten spayed - we already had 2 cats and figured on more wouldnt be a bad thing - and they made everything seem soo easy! We adopted the cat without any issue - never asked us anything - barely had to fill out paperwork - EVERYTHING WAS TOO SIMPLE - and now I understand why - you get what you pay for. Now I understand why some animal shelters almost put you through a rigorous background check before you adopt the cat, or dog, - but this place was soo easy and fast - compared to all other places it just seemed a little weird. But we were also trying to help, by adopting another cat -we had good intentions - so we adopt her and right off the bat, before we even left the adoption center, the cat seemed lathargic. Super lethargic. You want to think positive and perhaps it was just a bit nervous, it had just gotten spayed so maybe it wasnt feeling that great - and they said she was 100% healthy and ready for adoption. But instantly, upon arriving home, we knew something was wrong. The cat just hide under the head and never really ate anything. My wife emailed and called the adoption place 4-5 times over the first 3 or 4 weeks and all they said was everything is fine, the cats just acclimating the the new house they never recommended going to a vet - NOTHINg! We came home one day after we had the cat about 4 weeks and it was limp, on the floor barely breathing. We rushed it to the hospital only to find out it had organ failure and had been sick for a long time!!! The vet said it should have been seen months ago. We spend 1300 only to find out the cat died, not to mention punitive damages that our kids will not suffer due to having to explain to them their new cat died already!!! Let me tell you something - this place SHOULD NEVER adopt animals that arent healthy. I will be meeting with my attorney and will be seeking the money we spent back in court / I dont care how many healthy animals this place might adopt- it was obvious this cat wasnt healthy from day one and they did nothing!! And they said nothing! And they recommended - when asked - that we do nothing!!! Insanity! Never again. If you cant run a decent shelter - adoption center - then you shouldnt be in this business. Its just that simple.
Best Friends Lifesaving Center has been on my mind this week as I reflect on adopting Leeds one year ago today. I had been navigating needlessly convoluted adoption applications and fees online for a month before I visited Best Friends. Leeds was the first cat I met here, and after a simple interview and paperwork process, I was able to bring Leeds home. It felt like a miracle!Despite being told that he was “very shy, I saw Leeds quickly reveal himself to be a very friendly, curious, mischievous, and affectionate boy. He brings a lot of joy to everyone around him, and I am grateful to Best Friends for what I hope will be many more happy years ahead. I unreservedly recommend them to anyone who is looking for a place to adopt.
Cats get more love than Dogs. I thought all animals need a home. Why do cats get all the shine? Being in the front window and to the left as you walk in and whatnot. Why are you putting the puppers on the back of the bus?
On Dec 9th, my beloved Jigglypuff passed away after her battle with illness, she was only 8 years old. I was devastated and the grief was overwhelming. Everyday I wake up to an endless loop of nightmare and guilty, you always question what if when something like this happens. 6 weeks later, I decided to adopt another cat because grief is just love with nowhere to give.I have been looking at Petfinder and Bestfriend NYC for a good 3 weeks, originally I decided to adopt this cat named Link, but unfortunately he has some health issue and was not able to meet and greet human. This is when I laid my eyes on Ruby, a gorgeous 5 year old calico who looked so sad being in her cage, you can see in her eyes that all she needs is someone to give her love and a forever home. I picked her up the same day with no hassle at all from the shelter. I am so glad I did because she turns out to be so loving and affectionate, she always want to be petted and be around me. Even though I saved her from living in a shelter, she actually saved me from my further descend into sorrow and depression. It has been a week now and I am so happy that I adopted her, the amount of love Ive shown her, she returned 10 fold.Thank you BestFriends NYC for caring and giving these helpless animals another chance for a loving home. The staffs here are exceptionally knowledgeable about every single cats there and their needs, and theyre so kind and patient in answering all my questions. The place is extremely tidy and clean too, which is always a great first impression when you enter a new place.TLDR: Please adopt, do not buy from a breeder, you are saving an animals life by giving them a second chance, and they will forever be grateful to you.
Best Friends is a fantastic organization with a great mission, and the NYC lifesaving center is a truly special place. One of my kitties was adopted from the lifesaving center, and the other also through best friends, albeit through foster winning. :)The staff here truly loves and cares for all the animals and if you choose to foster, the staff will offer plenty of support to help your animal get off to a great new start. I absolutely recommend best friends whether you are looking to adopt, foster, or even volunteer (once it’s safe again, of course).
I came here twice in the past few days in hopes of possibly adopting or fostering a cat. The interiors are bright, spacious, clean, and modern, and according to the staff, they were designed by an animal behavioral specialist. There are two rooms of cats, and typically they only let one party into each room at a time, so you might have to wait around. Theres a kitten nursery that you can peer into through the glass walls, but theyre not up for adoption and you cant go in. Volunteers Lisa and Kyoko are especially sweet and kind.
Very cozy home like place you feel like youre part of The family at Best Friends 🧡 Life saving center I encourage everyone to adopte a furry 🧡 Friends
Adopted two kittens and I couldn’t be happier. Adoption process was simple. Counselors were helpful. They answered all our questions and gave us useful advice.
I went there the staffs were extremely sweet and kind and respectful and hardworking and on task and smart. It takes less than an hour to get your car or dog adopted. (But remember it’s always better to know which animal you will pick before getting them so it’s easier). You will then take a survey and get stuff signed by parents or guardian that is that age of over 18. Once you choose your pets(s) they will tell you everything about the pet or pets of its medical info and recommendation of eating and veterinarians things. It’s so relaxing and peaceful there. Got it Free for the month of November. Usually it cost 125 for a kitten and for adult cat its 100. They got a lot of cats and some dogs. Would love to visit. Looks awesome and neat there too. But make sure you bring a Photo ID. I’m so glad my pet is doing very well excellent condition!!! Thank you so much!
I wanted to share my horrible foster experience with Best Friends, over which Im still grieving over, and I cant even imagine what the dog must be feeling.Sometime around December last year, as a test drive to see what life would be like with a dog, I signed up to be a foster for Best Friends. It was surprising how easy it was, just a video session, and youre good to go. First it took forever to get a response from them, then the scheduling was a nightmare. They sometimes would call or write back 3 times to change when I need to pick the pups up or drop them off, and always at times that I told them would be inconvenient for me. I went along with it, thinking maybe it was just disorganized because its run by overwhelmed volunteers.Then I picked up 2 puppies, Trevor and Tulip (brown and black dog, respectively). They said these two are siblings and Ill leave you to be the judge of that. It is also highly suspicious as there was another foster request for a basenji mix puppy that did not receive any takers, and I saw another puppy pair with again dissimilar looking siblings, where the black puppy is a splitting image of Tulip. I told them that these two puppies only fight with each other and it is a bad idea to keep them together. But they were very firm on always having foster parents keeps puppies in twos.Regardless, this is how I came to meet Tulip, the sweetest and cutest puppy Ive ever met. Everyone of my friends and coworkers that have met her told me theyve thought about her after shes gone. She is quiet, well-behaved, and mild-tempered (with everyone that plays with her and pats her). This is why despite the fact that shell grow to be a massive dog, I put in an adoption request for her.Then the foster org acted up again. I had to return the pups to fly home for Christmas break. They told me I couldnt foster the pups back after the girl that fostered here over Christmas returned her. And the latest foster parent gets first priority in the adoption request, so Id have to wait until she is up for adoption, which just needed the spay surgery. But then on the day of the spay surgery news broke out that both puppies have been tested positive for distemper and need to be re-quarantined. Which I found suspicious again, because the distemper tests came back clean under my foster so did they catch it while at the shelter?Regardless, by the time Tulip was ready for adoption it was already 2 months after I fostered her. The correspondent told me that shes sorry but the latest foster family has decided to take her (while going on vacation, like I did). I was relieved and was planning on getting a puppy elsewhere. Then she called me 2 days later to say that the other foster family changed their mind and that shes available the next day. Yes I understood by that point that this was a power play but a bunch of disgruntled and underpaid staff deciding to make themselves feel more important at the expense of the puppies, but who cares as long as Tulip is okay? Then came Tulip, two months later and twice as big, and no longer trusting of humans. She now has nightmares when she sleeps :`(, shaking and quickened breathing. And she growls at my friends that used to hold her. What kind of people abuse cute trusting puppies, and sign up to foster them :`(?Tulip now had separation anxiety (she howls whenever I leave the room) and several behavioral issues and also didnt listen to me anymore. Im sharing the before and after photo to distinguish the loss of hope and optimism in the dogs eyes that is heart breaking. I have my faults at dog rearing too, but a foster organization is supposed to save dogs from abusive situations and not sending them into traumatizing situations.I wanted to share my traumatizing experience with people who shame others for going to breeders and not adopting: perhaps do something to fix the shelter pipeline issue first, so they are not run like cheap options for folks who cant afford pure-breeds.
This adoption agency is amazing. Everyone who works there is so patient and wonderful. They answer all questions and always have a definite answer. It was a great experience and I was able to leave with my beautiful cat Missy same day. I did spend a bit of time there letting a cat choose me. But they are well maintained and very clean. If you have a chance and can foster or adopt, please choose this agency.
I bounced around a bunch of shelters looking for a new sidekick and Best Friends was the most inviting, helpful and attentive. Answered all my questions, and made adoption super easy. We left together the same day :)
Best Animal shelter in NYC,I found the cutest sister kittens and they are well behave,snuggle and sweet,they have been bringing happinss everyday,very greatful.
Been trying to get in touch with someone from there to surrender one of my cats and it is impossible. Nobody answers the phone and I’ve left numerous voicemails, with zero callbacks.
You’re doing great service same day adoption or were you need your walk with the dog see how you can go together and 45 minutes process with your civil ID birth certificate
My friend and I went in looking to adopt a kitten. We were immediately greeted by the friendly staff and guided through the facility to help us find a cat we wanted. There was free range to play and interact with all of the available cats. The space was clean, modern and organized. We ended up meeting the perfect little kitty and from there, the process was extremely easy to officially adopt. I highly recommend this spot if you’re looking for a cat!
A month ago I adopted a beautiful short hair from this shelter named Frankie (I renamed him) and could not be happier. I highly recommend coming here if you are looking to adopt an animal, especially cats. I was impressed by how many options they had and how attentive the staff was. I also appreciated that even though they let groups into the rooms one at a time, when I expressed interest in my particular cat they assured me that I had first dibs since I had seen him first. I was able to adopt him the same day since I brought a carrier with me. Around a week or so after I took him home, they even sent a pet friendly cake to celebrate his adoption!
Absolutely fast process and same day adoption :) staff were so nice and helped out with everything. This is a good place too adopt a furry friend :D
Very clean, the people there are very nice, we had a great tour from one of the volunteer Luis 🫶
BE WARE!My friend adopted a cat from here. The second day cat has tapeworm fragments and tapeworms coming out. How can you let someone adopt an animal with a parasite infestation? Cat looks sickly as well.
You can tell that they really care for the animals they take in. I adopted a cat, quick and easy process, but it was very responsible of them to go over everything beforehand.
Not to be dramatic, but I literally met my best friend here. My little boy was this skittish feisty little kitten when I first met him in the summer. But with patience and a loving environment he’s transformed into the world’s biggest cuddle bug.The shelter is super well-kept and gorgeous with the adoption process being a breeze. I was able to take my baby home in less than an hour. I respected how considerate the workers were of my cat’s feelings when I asked to hold him, assuring me that it would take some time until he was comfortable enough to let me. It taught me how to navigate the greeting stage in a way that wouldn’t stress him out, and he got comfortable with me within days. I will always be grateful to Best Friends Lifesaving Center for helping connect me with my lifelong soulmate and I will be looking to adopt here in the future! 🐈⬛
The person who helped me was nice & the place seemed clean & respectable. But - very sad because I adopted a kitten who I was told was having tummy issues because he was having difficulty adjusting, but was otherwise completely healthy. Have only had him a week & so far spent a pretty penny trying to get him better, as the shelter seemingly declined all testing & further medical examinations to make sure he was fully OK before adopting him out. Poor thing couldn’t stop puking or pooping & it was obvious it was more than an adjustment issue. Seems like negligence on the shelter’s part & an annoying situation to be in.
Proud new foster parent. My dog Jamal is the perfect companion and family pet. Its an honor to have this opportunity, to save lives and end no-kill. Ill continue my help in any way I can.
Everyone who works and volunteers here is wonderful and you can tell how much they care about the animals in their care. I adopted the sweetest cat, Tigger, but when I had personal issues that impacted my ability to care for him they were very understanding and took him back into their care. It was a difficult decision to make, but knowing that hes in good hands until another family falls in love with him made it the right decision.If youre looking to adopt from an wonderful organization, this is an amazing no-kill adoption center!
From the beginning we reached out to you, expressing our concerns and instead of feeling supported we were made to feel as though we were overthinking. And even her leg and jumping issues, you told us thats totally normal and didnt even check her. After other treatments she had a fever we even went to vet but nothing happened and they told us she might have issue with heart and her legs! We were just waiting to adopt her after being spayed and bring her to our vet and take the xray and ekg but unfortunately we just stuck and come to you and you got her from me because she need to isolated for “ringworm” and you think for fever you gonna checked better instead of us. That night you called us and said she is fip and made the decision to euthanize her the same night without giving us even ONE day and any opportunity searching treatment options and now i see so many cats saved from fip after treatment. I am thinking that night over and over want to change everything. We constantly feel guilty about the choice you made us make. She still could be here and you didnt care at all.
Very clean, animals well cared for, wonderful job saving animals and finding new homes for them
A fantastic facility that cares for their pets. In regards to a negative review recently left, that person clearly posted on Nextdoor that they did not answer the phone when Best Friends tried to call them about their pet. They provided no way to contact them, its clearly written on the records. When I called them out about it they used the fact I had cancer as a way to get an upper hand. They pretty much verbally attacked anyone that spoke up against their clear lack of responsibility. Clearly not written by a halfway decent person. It is such a shame that people go out of their way to demean a business that does amazing work because of their poor decisions!Im both in vet medicine and have adopted from Best Friends, although it was a few years ago. In my vet med career I’ve often had to interact with staff during transport of animals or referred cases. Every interaction is pleasant, thorough, and every decision made is with deep thought and consideration for every animal. The team puts their, quite literally, blood sweat and tears into what they do. If you choose to adopt, they will hold your hand every step of the way. And they will communicate with you, as long as you answer your phone! 🙄
Last Thursday I adopted a 3 year old cat 🐈 by the name of Momo. I changed her name to Samantha because I like this name a lot. She is very cute, friendly and very playful. I am very happy that I have her, and I love her very much ❤️ . They asked me to pay for her $100 dollars, and she is worth every penny. I hope that she will never get sick, and live a long life. People, if you want to adopt a cat or a dog, then Best Friends is the place to go to. Thank you very much BEST FRIENDS, and keep up the good work 👏.
We got two wonderful kitties from this shelter! The staff helped us identify which cats would be a good fit for us based on our lifestyle and ability to take care of them, they gave us detailed care instructions (very helpful for us as first-time pet owners), and starter supplies so that we could take the kitties home the same day. They even mailed us an instant microwave cake to share with our kitties to welcome them home (see pictures).
Everything was great and it clean, I adopted a kitten name clover my family loves her ☺️ great experience everything went smoothly, very friendly and organized if you’re looking to adopt a pet this is the place
Everyone here was so helpful and sweet. I adopted my cat from here and it was the best decision. I recommend them for pet adoption but in my opinion they have more cats than dogs.
Let me first off by saying, they are not a good adoption/donation business. The cat we got, he is so loving 24/7. They don’t know anything about the cats there at all. They literally interrogate you and talk down on you as if you’ve never owned/took care of a cat before.I, regrettably, remember both of their names who gave REALLY bad customer service. First one is Diane. She talked down on my significant other as if she was below her and didn’t know anything about cats. She has the most nastiest attitude you could ever hear/see. Maybe they need to do a better job at the hiring process/orientation. These cats deserve WAY better than what they have there.The only good thing that came out of giving them business is that we got the most loving cat. If we wouldn’t have took him, he wouldn’t have been saved at all. Poor thing 😢The last volunteer who was rude, her name is Kay. She talked like she didn’t know anything about cats, she talked down on me as if I’ve never had a cat before. I grew up with cats I know how they are & how to take care of them.Somebody needs to shut them down and have the cats go to a different animal shelter or get a better volunteer program.If you want to adopt an animal, make sure you don’t have interaction with Diane or Kay. The rest of the people are AMAZING!
It is a safe haven for animals rescued. To me, it doesn’t feel like a animal shelter but a home for little animals who are looking for their permanent home and someone can love them back. The staff are very friendly. It is a well organized and managed place that makes animal adoption process friendly and easier.
I can’t say enough how wonderful of an experience I had with Best Friends! They care deeply for the animals and do a thorough adoption process, which I think is so important. I rescued a wonderful cat who I couldn’t imagine my life without. I was really impressed with her former fosters, all of the medical history the agency was able to compile for me on her, and just how supportive and kind everyone was through this process. I urge everyone to please try to support No Kill agencies like this!
Adopted my cat from here. The staff was lovely, helpful, and attentive to potential pet parents. What I was most happy to see was their care and knowledge of each animal in the shelter.
These people just want to get rid of the animals. On the listing of the cat I adopted, they said she was 5 years old. On THEIR paperwork, they said she was 5 years old. When I adopted her, they sent me her previous medical report which said she was 10 years old. Im aware that these shelters and agencies cant tell 100% how old these rescue animals are, but 5 and 10 years old is a BIG difference, and the fact that they knew that she was older than what they were advertising is misleading and cruel. Ive had my cat for two years now and she has developed heart issues and Im spending thousands of dollars to keep her alive. No thanks to Best Friends Animal Society. Beware.
I was considering adopting two cats this summer, and I began my in-person search here. The location is very easy to get to; just a short walk from the NQR line. I brought my children along, and the staff were warm, friendly, and welcoming. They were knowledgeable about all the cats up for adoption and were patient and generous with the play and petting time my kids could have with the cats. The facility itself is well lit, nicely decorated, and very clean. The cats appear to be reasonably happy (they would be much happier in forever homes, of course!), and well taken care of.The adoption process, as I understand it, is a little less invasive than some of the other rescue agencies Ive connected with, and the volunteers and coordinators are very upbeat and non-judgmental. I think this is a wonderful place to look if you are in search of a furry friend, as they offer a pleasant, low-stress way of connecting with your new BFF. If youre not looking for a pet right now, do consider donating supplies or money here; from what Ive seen, it will likely go to good use.
The facility was very clean and maintained. The animals are well taken care of. The staff were very friendly and helpful. We are starting the process of adopting a new cat. Were still in the early stages of our search but there were a few cats we liked but none we connected with. The staff suggested coming back when the weather is warmer as more cats come out from hiding and they have more cats on hand. All in all we were very impressed with the facility and will be coming back.
Update 10:29: Never heard from BFFC ever again. They obviously never had any intentions of fixing their mistake and should be looked into because it’s not the first time they have changed the ages on the animals.Update 7/16: on 5/22 my email was found in the spam folder by the marketing team and I was told it was being sent to their director for follow-up and I haven’t heard anything at all since then. I had high hopes that BFLC would be able to correct this error on their part but I guess it will not be possible.*************Update 5/10: although BFLC has reached out through this review, I have emailed them twice since then and have not received any type of response.*************I adopted my cat a little over a year ago. We were told Mittens was a 5 mth old kitten, and their paperwork reflected that. However, recently I noticed that the paperwork had records of her being in the Atlantic County Animal Shelter in NJ and she was filed at 5 yrs old. It makes sense she’s an older cat because she has not grown or gained weight, she has stayed at her petite 7lbs in the 1+ year she has been with us. We don’t love her any less for this but it can be dangerous to mark a 5 yr difference on an animal since once they reach their senior yrs, their nutrition has to change, as well as health concerns. Also, she had severe gingivitis which developed into stomatitis and we had to proceed with a full mouth dental extraction which was not cheap, and this is something we were also not informed of at the time of adoption.Besides the complete misinformation on our lovely Mittens, the workers of the center are very respectful and love the work they do, which can be felt from the moment you step in. Despite Mittens not being the kitten we were looking for at the time, we would have chosen her regardless, as she chose us in the first place.I kindly ask of Best Friends to be extremely careful and double check when it comes to an animal’s profile.
Quick Simple And They Have Beautiful Animals, Got My Kitten The Same Day
I came here multiple times. It’s a beautiful adoption center and the people there are all lovely except for one older white lady and she ruined this rating. She’s very judgmental and if I dare say racist. It’s just so obviously how she immediately greets you with a judge mental look as she looks at people up and down. Very rude. I would suggest finding someone else to help run this beautiful adoption center because I’ve had so many wonderful experiences coming here until I met her. Very, Rude, Sarcastic and mocking.
I saw that post on Nextdoor, so I figured Id drop by here to share my thoughts about the situation with Millie the cat. Its a shame how some folks have been acting, and its clear as day that the shelter bears responsibility. You see, these shelters are meant to care for animals, no matter where they come from, especially those in need of a new home.Now, Ive taken a gander at that memo, and its quite evident that miscommunication and some shady dealings played a part in poor Millies untimely demise. They even went ahead and disposed of the body after they found out the previous owner was keeping tabs on them. This here situation calls for the involvement of the police and law enforcement. Im not entirely sure if the owner can see this message, as the comment section on Nextdoor seems to have been shut down already.
If I could give 0 stars I would! One of the volunteer lied and said I treated one of the cats wrong while they were in a carrier while I was at the shelter when it was a lie, and now they terminated me from adopting anymore cats from them! I will not advice anyone to go here! I asked them to pull them cameras and they won’t proving I didn’t do it!
I had visited Friday and I attended Small Dog Saturday at this shelter yesterday and enjoyed my experience so much I had to review here. Even though I didnt find the right pup for me yesterday they made the process/event seamless and welcoming. Their facility is very clean, staff is friendly and able to answer all of your questions if not by one volunteer, but as a whole team. I will definitely be back again! I hope all the small dogs that were there Saturday did find happy homes!
I came in yesterday after work in hopes of bringing home a furry friend. I did not, but I have hopes of stopping by again after my trip and see if i find anything to bond with. They had a lot of cats due to the hurricane. One thing I can say is this place is extremely clean and so welcoming. The cats are treated like royalty and the dogs are walked and kept clean. If you are looking to foster/adopt a cat/dog, this is the place.
Phenomenal establishment. They are all extremely friendly and truly care about the pets going to a spectacular home. Diane was AMAZING, for a first time having a cat she broke everything down perfectly. Everyone is amazing but Diane is the one you want to look for, hands down.
Thank you for being so kind!! The best animal shelter in NYC
This place has changed our lives! We adopted a new puppy this Sunday and I can’t express how happy we are. The entire process was quick and easy. The staff were super welcoming, patient and friendly. They love their animals and are happy to make sure they find a good home.A lot of people said adopting a dog is a stressful process that require hoops to jump through. This place was the complete opposite of that.If I could give 10 stars I would. From everything I’ve heard about the other places to get pets at, hands down this is the place to go!
These guys are so professional, and you can tell they care about the animals the moment you walk in the location. Also, the people who work there are nice, which is really great and its something that I appreciated when I visited. Sometimes, at these kind of places the staff are either super nice to the animals and not nice to people or the other way around. That wasnt the case here--I felt that the staff was just generally friendly. I cant wait to go back again sometime soon and adopt myself a little doggo!
I came to drop off some pet donations.Then I wanted to learn about adopting a dog but the person at the desk was staring into the computer and did not really seem interested in being helpful. I wish they could actually help out a bit more!
3 days ago we adopted our new kitty in this amazing place. Thanks for all your help and our baby
Imagine waiting outside in the cold for 5 hours so that you can adopt a cat for Christmas. Then, imagine being told that the specific cat you emailed about is not at that location. Then, imagine being told that they have no kittens at all and then leaving. Then, imagine receiving a phone call to come all the way back for a different kitten just to watch in horror as that same kitten is adopted right in front of your face!I am devastated, hurt, and completely turned off from adopting after this experience. What a disgusting situation to process the day before the holiday.No valid explanation, no apology, just excuses. The manager shrugged her shoulders with indifference and I left in tears. Literally, my exact experience. Wow.
I use to have respect for this place but things have gone downhill for quiet some time . They are more centered around getting animals placed into any home even if the place doesn’t seem fit and as a previous volunteer here the downstairs area is a fire hazard to all pets being on holding area. It’s like storage mixed with a petshop feel. Definitely not safe for all the animals with all vents being covered with boxes and laundry . As a side note driving away all of the good people who worked there as volunteer or workers . They had a vet tech there I can’t remember his name but very smart and passionate and just a couple months back Robin has left too. They were probably the best employees in the whole company and truly made a difference for the place .
Each staff member at BEST FREINDS OF NEW YORK that I interacted with (Peter, Beth & Lori) was attentive, kind, and incredibly patient. They understand that choosing your best friend is an important decision - one not to be taken lightly. They helped me find my perfect kitten, Donuts. It is evident how much they care for the animals, making certain that each one is safe and happy. Many rescues that Ive worked with in the past are overwhelmed and disorganized. This is not the case with Best Friends. Donuts paperwork was detailed and up to date. Each pet is neutered/spayed and microchipped before adoption. The facility is clean, modern and monitored 24 hours (not open to the public 24 hours). Peter - Donuts thanks you for her stuffed animal tiger! It was such a great experience. I am so grateful to have found Donuts at Best Friends. If anyone is debating whether or not to adopt or foster - please consider Best Friends.
I highly recommend Best Friends in New York to find your next forever friend. Staff is hard working and committed to helping you find and keep the dog or cat of your dreams.Keep in mind that the BEST adoption places will always have a few 1 and 2 star reviews because they dont adopt to just anyone. This is a place that has realistic expectations and will turn away someone if they dont feel it will be a good home.
This adoption center is very modern and they offer same day adoption. The space has several dogs and cats. When we went they had 9 dogs and a handful of cats and plenty of kittens. The facility is pretty much spotless and it appears that the animals are kept happy and healthy. We will be adopting through either them or one of their partners.
I adopted my cat here. They are way too clean and upscale to even be called an animal shelter. But that’s what they essentially are. Adoption fee is the same as anywhere else. They really take care of their animals, shots and check ups are all up to date. I have recommended this place to everyone who wanted to adopt.
Couldn’t ask for a better experience.
Fantastic place to adopt a pet, especially adult cats. You can hang out with multiple cats in an open space (they have two rooms that house the cats together plus some cat “condos” that open into the rooms for the cats that do better alone). This allows you to play, interact, and really get a sense for their personalities (within the limits of a non-home environment). This is in contrast to pet fairs or ACC. You also get to see multiple cats without asking to see each one or visiting multiple foster homes. The center also doesn’t place children/age restrictions on many cats, unlike the Manhattan ASPCA. Lastly, the process of adopting really seems geared to helping the pets find homes, as if they actually want people to adopt them rather than making it a challenging experience to get to know and adopt a pet that is a good fit.
This place is wonderful. I came look around with my kid during walk-in hours and the staff was so nice to us. We walked in and let them know that we were interested in adopting a kitten. They pointed us to where to look and we saw a kitten we liked. They offered us a glass walled small room to spend a little time with him to see how we all got along. We liked this really cute and calm grey medium haired male.The paperwork process was simple and didn’t take long. They sat down with us and kindly advised us how best to help him adjust to our new home and we left with our adorable new friend that same afternoon!We experienced the staff to be just so kind and friendly. I’d highly recommend passing by if you’re thinking of adopting.
So I remember my first experience with this place was when I was a senior in highschool and I had made a 2 hour trip to view the selection. The second I stepped in I was promptly told to leave as I looked too young to be able to adopt. I assured them I was 18 and they told me they dont want their time wasted and I was free to come back with my parents some other day. I was so upset the whole way home, I never forgot the name of the place because from that day on I stopped my search for a cat, I was that discouraged. Years later, I decide to try again and I purposefully avoided this place up until I found a number of kittens I was really interested in. I applied, thinking perhaps the place had changed, I had been applying every now and then before and during quarantine but havent been getting any responses. I call one day wondering if they were open to the public to try and increase my chances of getting a cat but when the lady had picked up and was answering my questions she seemed so confused and unable to answer most of them. She had even let it slip that cats are placed on a first come first serve basis, so I would have to put in multiple applications to increase my chances since alot of applications are not even opened. This really made me question the way things are run at this place. Would not recommend.
Very clean and a beautiful place and the staff seems great as well. What got me was the $2 adoption and there were only 4 dogs to adopt I mean it’s great and all but c’mon 4 dogs 3 were pit bulls and 1 puppy lab. I went in really hoping this would be the day but there were extremely limited options. I would happily donate more to the cause but I felt that it was almost they didn’t want that to happen.
They are really hardworking and really kind and respectful. I got my pet kitten from here and the volunteers told me what to do for him and how to properly take care of him. They spent 2 hours explaining everything to me but that shows me they care and want to do their job!!
Great staff and very lovable animals!
Do not go hair very unprofessional and their liars
Got my cats from there very clean kind people and fast adoption and same day adoption very happy
First off the animals are well taken care of and the place and the animals are clean to the touch 👏, i highly recommend this place no fault here!On the other hand, the adoption supervisor puts you through an interrogation process which takes 45 min and grills you like your going to use the animal in some sort of ceremonial sacrifice👎. Trust me, theres plenty of animals out there for free if that were the case unfortunately👎.The volunteers or paid animal handlers become too attached which isnt very beneficial because you literally have to tear the animal from the clutches of their grasp and especially when the main objective is to find a home for these poor animals. .The head staff members need to develope better social skills with humans!! and stop ego tripping because its a total turn off. I opted to adopt a cat from a nearby shelter instead because the vibe here was such a turn off. I understand that the pets needs are paramount and to find a good home is essential and to lesson or eliminate the possibility of them being returned or even abused but if a person tells you that theyve had cats/pets for over 30 years you might want to consider that theyre more than qualified to care for them even if your capacity for understanding is limited to the psychology and well being of animals and not humans.
Not friendly. The greeter had a condescending tone. Barely smiled, body language faced away from me. There was every sign that my presence wasn’t welcomed. Even gave descriptions of the dog in a rushed and flippant manner. Left and went to Animal Haven and the greeting and ambiance was so much better. I wouldn’t recommend this place.
I adopted this lil gem at Best Friends adoption event 6 years ago and it was the best decision I have ever made
The staffs are very friendly and response via email, phone or text very fast. Most importantly, they really really care about the animals. Highly recommend! And thank you for trusting us with Joumou!
My boyfriend and I were able to adopt this sweetie. He went in himself as I was too busy to accompany him however I assisted him virtually. For starters there wasn’t many options of pets to choose from. Also keep in mind my partner is a person of color. He was originally assisted by someone who I felt was discriminating against him. She insisted none of the animals would be a great match for him and he should just forget about it and come back some other time. Any cat he showed interest in she would shoot down and tell him why she thought the cat would not be compatible with him. Eventually someone else came along and helped us with our choice. We chose an adorable cat! However there was a mix up and the cat that was displayed in the picture was a completely different one that looked similar but was actually 4 years older and of the opposite sex. I was confused on how they managed that so we considered another option. We chose our perfect fur baby and despite trying to be deterred from getting her and told she would not work well with us she immediately made herself at home. She’s so sweet and affectionate and gentle with our 2 year old. And very social. We were able to get her for free and only paid for her carrier. They also had a variety of pet necessities that were quite affordable. The gentleman that assisted us was very patient and helpful! Experience overall was meh but we got a little cutie out of it.
I adopted my wonderful well mannered cat. I recommend anyone to come inside and find your forever friend.
Adopted my cat here almost four years ago and he is the best! Great adoption experience – very quick I will note – would recommend to anyone looking for a pet
My family and I are very happy with our new addition to the family. We adopted Chelsea and we love her very much. She was well taken care of and a happy healthy adult dog. The best place to adopt. 🐕
What an amazing place! If youre looking to learn more about animal rescue/adopting/fostering please check it out. It is a great facility full of healthy, loving dogs and cats who are all looking for their furever homes.
The best place I volunteered at hands down. I enjoyed every minute of it giving people tours and talking to them about the kittens, dogs and cats. The people were always friendly and you can touch the cats and play with them.
Note: The following is a review on their volunteer program.Ive tried to volunteer with Best Friends for TWO YEARS but to no avail. Not only is their volunteer portal and calendar user-unfriendly and in need of major updating, but their orientation process was TERRIBLE. Registering was easy, and included watching an introductory web presentation. But in order to be authorized to volunteer, you had to complete another web orientation as well. Youd sign up and get zero reminders about which orientation youd signed up for, or youd be eternally on waitlists with other people going thru the same process as you every week with no sense of actual ranking, or youd show up for the scheduled orientation and nothing was happening. This went on for months, so I finally emailed them and said hey, this is ridiculous, can you just email me the presentation?? Which they did. Hallelujah! But then the next headache emerged: all volunteers had to take mandatory shadow training. New rule. I was eager to sign up and finally get this ball rolling. I even signed up for a date with a waitlist and a date with availability, just to increase my odds of getting in. I get a reminder email that Im confirmed for the upcoming training--great! Im excited this is finally going to happen. I clear my afternoon schedule at work, make sure Im wearing proper attire, etc. and I go in only to find out that theres no training, in fact, its been cancelled and nobody notified me! Not only that, when they went to check the book to see what happened, it showed that I was actually waitlisted for that days training. Wait--so you sent me a confirmation email telling me to show up on time, blah blah blah, for a session I wasnt even confirmed for, and then cancelled it but then also neglected to tell me? I sent a pretty frustrated email advising them of their scheduling issues and even recommended they develop some kind of backup process for last minute notifications--e.g. just send a text since youve got all our phone numbers, or advise volunteers to call prior to each shift to confirm...something. The response I got was basically so sorry this has never happened before, well try and do better, and would you like to sign up for our next availabile training? Grudgingly I said yes, and signed up for it right away. Minutes after signing up I got an email saying there was a mistake and that the session actually had to be moved to a different time slot, which I could not longer make. And that was the final straw for me.The sad part is that this was meant to be a healing experience for me, given that my beloved cat had passed away not too long before. I was so amazed by how unorganized they were that I even offered to help. My career has afforded me with strong project management, organization, and problem-solving skills and its literally my job to figure out ways to increase efficiency and improve processes and workflow, but that offer was ignored. Anyway, the stress and wasted energy of just trying to volunteer in the limited free time I did have has completely soured my experience with Best Friends. Their mission is amazing, but their volunteer program sucks.
Amazing experience as a new foster, they give you lots of help, resources and supplies to make the foster stay a success and not a huge financial burden. They are doing amazing things for the animals they rescue.
I adopted the most perfect puppy from Best Friends. All staff are so kind and patient with the learning process of being a first time dog owner. Thank you so much for changing my life
Drivers like to drive recklessly and yell at pedestrians at crosswalks. Very weird behavior for a charity!
I adopted a cat and they told me his eye was swollen for a non medical reason and it would go away. A few days later, I have a $400 vet bill for infections in the eyes and lungs. I called the shelter BEFORE going to the vet to see if their vet could take and look and they said he was my responsibility and, despite the issue being documented prior to me adopting, they wouldnt help with a vet visit or any of the vet bill.
I would give them a four if they spent less money on marketing and more money on animals. Id give them a four and a half if they didnt create the pit bull initiative.Because of them, we have a human fatality every ten days due to the misleading falsehoods spread which state pit bulls can be safe pets.I know no one who hasnt been negatively affected by a pit bull type terrier dog.A rose by any other name...
Unhelpful staff, extremely uncomfortable when walking in. The staff did not offer any help or guidance. It was either adopt today or no visitation with the animals. The staff seemed annoyed and irritated when speaking with us. Will not go back
I adopted my cat from here a few months ago, The staff was kind and professional, very happy with my beautiful girl.
We adopted a kitten who was a refugee from hurricane Dorian. It was a great experience with wonderful employees and volunteers who clearly really cared about their jobs and the animals.
The women at entrance didnt let me see any animal to they only had one cat when I ask to see her to see if i adopt her she said no you cant . It seems that they jaill that one cat and not letting people adopt because they properly get donation $ from people at same time keeping that only one cat they have jailed to make money out of it . She was also rude
I love the way they treat their rescues with love and respect. Each cat and dog gets their own spacious room, bed and water. Not many adoption rescues have that
I adopted the most amazing kitten today. This facility is most professional. Clean!! Most of all, genuinely loving for the animals as well as the adoptors.
About a month ago I found a best friend, Pussum ( I call him Simba) this adoption center is the best, very clean and very professional staff and friendly, I will definitely recommend this center. I love my best friend he is smart, friendly and lovable 😍😍😍😍. I’m given a ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Save them all is their motto. Super sweet and friendly, and the home of kitten yoga (follow them on Instagram for the announcements). Needless to say, my cat is awesome and I appreciate their part in the gotcha day.
Wonderful people. We adopted our kittens from them. They are awesome. Unique in their no Kill in New York as far as we know.We donate to them
This place just amazing! One of my best experience with adopting a cat! People here are so friendly! Definitely a five-star recommendation!
Great animal shelter. The people who work there are incredibly nice and helpful. They really care about their animals and will make sure these guys can find the best home possible.
We very quickly fell in love with and adopted our new kitten. This place is very clean and all the animals seem super happy.
Adopted 2 kittens here. Great shelter, clean environment, cute kittens!!
My girlfriend and I adopted a puppy. we loved the place and love him! he’s doing great and the staff at this location were great and helpful
Super friendly, Fast, Care, Loving and just an amazing place! I have looked through so many reviews on other adoption centers and this had the best review. I went there twice on different days and the staff and the animals have been the best and on the second day we adopted one cat! I would 100% recommend this place! (Not even paid to say this or forced to) We talked with Lexi and Margaret who helped us find a cat!
Nice place and calm to see the animals.The staff are very helpful and very supportive. All questions were answered and the adoption was so smooth and easy.
Stopped by because we saw a cute kitty in the window. The staff was extremely helpful, friendly, and knowledgeable. In the future we may look into getting a cat from here!
Met some kind staff members that truly care about the animals at the center.
Great adoption service with happy animals. Met both of my sweet babies here.
The best shelter ever! Got my first cat there and came back for another one!
Was looking to adopt a dog. And was treated horribly by a male supervisor. Who told me that the price advertise was incorrect and that the price was $250. .. Never again will visit this adoption center.
I volunteer at this center on weekends. Staffs are very friendly and truly cares about the well-being of animals here. Only kittens, cats, and dogs are at this shelter.
First time fostering puppies and I loved the experience. Great followups reminders and overall service from the team. Loved my puppies and happy they got adopted to good homes in three weeks. Thank you to Emily, Lauren, Matt and Timothy!!
Best Friends Animal Society now has an adoption Center in Soho! State of the art, beautiful place to find a furever friend!
Clean environments, No smell, animals are treated well, and people are super nice over there!
Why pay $40 for a cat cafe when you can come here. Amazing place.
Nice and clean place. People are nice and please please adopt those beautiful dogs and cats! They all deserve families...
This is the best place to adopt. both of our cats were adopted at best friends and they are the best place in Manhattan by far
This place is clean, the staff is nice and most importantly the animals are loved and cared for well. And theyre a non extermination center
Very professional and friendly employee in this shop, I am so grateful for your help.
Nicest shelter I’ve been to in NY
I love this place . The people are very nice .the pets are clean .friendly. its the best place to get ur new addition to the family at
Well run facility, animals seem to be well-cared for. We are considering adopting a cat from here soon.
Today came home with my lil buddy and new addition to my family ty for that ur small act of kindness brought great joy to our family ment alot amazing ppl u guys are we are forever thankful for Trey hes awesome
Amazing place, people are friendly and helpful and want to see their animals find a loving home.
Friendly and helpful I just adopted my cat
Amazing how much they care for their pets. Super great services and super clean place. Like a 5-stars dog shelter:)
Such a beautiful welcoming space. Im delighted to have brought a few new family members home today.
Such an amazing place they do such an amazing job taking care of the animals
Love this place I got my two girls from here .. it was easy and simple .
Looked nice. But they blew me off. Go to ASPCA. Way better.
Another shelter very loving for these pets that are awaiting for you to open your heart and home and adopt one of them
This is an amazing animal shelter. Comfy rooms for the pets, friendly staff and volunteers, and they are no kill.
Very clean very friendly as well as informative. I hope that all the furbabys find their furever homes. ❤️🐾👍
The cutest adoption center. Its very easy to interact with cats and dogs and its very easy to talk to everyone l. Staff is very helpful and kind
The people here are so nice and welcoming. The adoption process was a breeze.
Bought a wonderful cat name Usher. And we love him so much❤
Good place to find a new pet. Make sure you go when that have a special price day, save some bucks while getting a new family pet.
Sent a application and was denied this place seems to be Run by females for the most part there’s only about 2 - 3 males in the whole place . Signed up for volunteering and was also not given a response .
Amazingly clean. Super friendly amd profesional staff that you can tell are real animal lovers
Very clean, the employees are very kind. I recommend donating.
Wonderful place. Staff are so friendly
Great place, great cat, fast and easy
I had a great experience fostering and adopting from BF. Their staff is so dedicated and kind. I was deciding to adopt a senior cat and they were so helpful and made themselves very available for all my questions. They also kindly coordinated a call with the vet so I could discuss the health conditions of the cat I really wanted to adopt. I highly recommend fostering / adopting from this center. Their staff truly cares and takes excellent care of their animals!
Anyone helping or rescuing animals is excellent in my book!! Keep up the amazing work!!
Such a nice facility with lots of cute animals and friendly staff.
I like visit Animals Shelter to say hello to them, but at same time feel sad and pray for all of them fund a Home and a good a family.
Super easy to adopt and nice to see all the animals
An amazing place that enhancing the relationship between human beings and animals
They had a special during 4th of July weekend which I adopted my cat boxley
The lady at the front was very unpleasant. Left right after our interaction.
Highly recommend, they treat our furry friends really well. I met my sweet boy Axel two days ago, love him. Easy and smooth process for adoption, definitely five stars♥️
Really friendly staff in a nice environment, I love my new cat.
Great staff. And friendly environment
This seemed to me a well run place! Knowledgeable, helpful, and friendly. Clean, too!
Clean facility, easy process to foster, lots of wonderful animals in need of homes.
I adopted my kitten from best friends last week and it was an amazing process. Their center is clean and easy to see all the cats. The staff was so kind and helpful with finding the right animal for me. Once I decided on the kitten the process was completed in minutes and I got to take my new pal home. They’ve checked in and answered all my questions. I highly recommend going to best friends in person!
Very bad people... Ugly and too expensive everything is 👎 👎 👎. Never ever... My dog look sol ugly after hearcut with this lady
Clean, friendly staff. Would recommend everyone looking to adopt.
Went to dropoff some dog food as a donation. They are doing a fantastic job.
Great in every sense - space, environment, passionate staff, mission, and obviously the cats.
- Address:307 W Broadway, New York, NY 10013, United States
- Site:http://www.bestfriendsny.org/
- Phone:+1 929-292-8300
- Pet adoption service
- Monday:11 AM–7 PM
- Tuesday:11 AM–7 PM
- Wednesday:11 AM–7 PM
- Thursday:11 AM–7 PM
- Friday:11 AM–7 PM
- Saturday:11 AM–7 PM
- Sunday:11 AM–7 PM
- Identifies as women-owned:Yes
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Wheelchair-accessible toilet:Yes
- Gender-neutral toilets:Yes
- LGBTQ+ friendly:Yes
- Transgender safe space:Yes
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