Harlem Animal Hospital

Great place to take your four legs family member. my young 21 year old buddy has always not feel comfortable going to animals clinic but here he feels at home. the receptionist is very helpful and knowledgeable.

We love Dr. Kiani! Ive been taking my kitty, Frida, to her for quite some time now. Even though shes a young cat, she has some unique issues due to her Cerebellar Hypoplasia and Dr. Kiani has managed her care with an abundance of practicality and critical thought. She is extremely pragmatic and doesnt rush to conclusions like Ive experienced with prior pets of mine elsewhere. Her and her team are kind, creative and caring (and they wont BS you!!) which unfortunately isnt always the case. Recently weve been at the vet almost weekly to treat some small issues for Frida and Ive found all her visits to be affordable as well–especially by NYC standards!Normally I prefer to keep my cat home while I travel, but due to Fridas recent back injury we decided to board her at Harlem Animal Hospital. I felt so happy and comfortable leaving her with the HAH team–every day we called and got an update which the front desk staff was happy to do.Dr. Kiani and her staff have treated my cat like shes their own. Id recommend them to anyone looking for a vet who LOVES animals and is always trying to look for the best solution, look into new treatments and try creative routes to make sure your pet is at their safest and healthiest. Thank you HAH!

Best vet ever. Everyone is wonderful, kind and supportive, knows the pets and truly cares about them. Dr. KIani is a cat whisperer, she understands each of my cats, is so compassionate with them and with us when we had to make hard decisions. Dr Kiani is also a great at diagnosing and treating them. We are truly grateful for the extra quality time she gave us with our oldest cat.

Incredibly knowledgeable and friendly staff that genuinely care about the well-being of your pet. All of the staff were extremely kind, from the front desk to the doctors, and took the time to explain things thoroughly. I have taken my very fear-reactive dog here for almost 3 years to be seen by Dr. K and every time was met with compassion and understanding. Each visit the staff worked with us to set my dog up for success which goes beyond any other veterinary practice I have visited. They are also one of the most affordable practices I have come across. If I could give more than 5 stars, I would!!

Id been taking my late babies here for years. Dr Kiani and Dr Colon have been some of the most attentive and compassionate vets Ive ever had the pleasure of working with. I especially had the pleasure of having Dr Colon on their care and she has always been incredible. Shes clear, shes communicative, shes compassionate, and thorough. She tried everything she could and gave my babies the happiest and healthy life she could with excellent veterinary care. She leveled with me frankly and was so respectful of my and their needs.My babies have since passed, and it was a gentle and merciful experience. Dr Colon was one major part of their health, happiness, and my inner peace. I cant recommend them higher and Im extremely satisfied with their care.

I have taken my 2 dogs to Harlem Animal Hospital for the past 7 years. Dr. Kiani has always taken such good care of my girls and carefully explains what is going on and the treatment options. In the last couple of years she monitored my older dog’s renal insufficiency and eventual failure. Despite all the years of care, it was her support and guidance in Olives last month that not only helped Olive, but me also get through such a difficult time. Even after she passed, Dr. K followed up with me to see how I was doing. The staff at the hospital is also wonderful and they take the time you need to get to know the personality of your pet. As awful as it was to lose my first dog, I am grateful for all the support and kindness I received at Harlem Animal Hospital.

DO NOT BRING YOUR PET HERE! My experience is similar to KM and Charisma. This practice shows such a lack of urgency and care it approaches negligence. Im not sure if the recent positive reviews are friends of the practice or what because nothing they say rings true from my experience.

My experience at this hospital has been amazing. They treat us with undivided attention and take their time with my pet. I travel from Queens because the doctors care for my pet and practice great medicine. The medical records are easily accessible when requested. The staff is very helpful when booking appointments and during appointments to make me feel at home with the best care for my pet. I would definitely recommend coming to this hospital!

Ive always had wonderful experiences with my cats at this practice. The staff at Harlem Animal Hospital are very personable and truly care for each and every animal that comes in the door. The doctors are warm, attentive, and do their best to give you and your pets a good experience. The technicians are organized and kind. The receptionists are also very helpful on the phone when trying to schedule my appointments. Ive experienced wait times, but for the care provided, I dont mind. The prices are reasonable, the care impeccable, and overall a great place to bring your pets.

My dog Weasley was my heart and soul, so my unwavering trust in Dr. Kiani and her staff says a lot. Weasley was diagnosed with CHF in 2018 and I rushed him into Harlem Animal Hospital under an emergency visit- and I am thankful everyday that Dr. Kiani was working that day. I thought my world was ending, but thanks to her expertise Weasley long outlived his prognosis of 6months-1year resulting in an unexpected extra 4 more happy years together. Weasley was a drama king who always had something wrong with him.. skin problems, possible cushings, seizures. He was a complicated and difficult case and Dr. Kiani went above and beyond for him. Never pushing any unnecessary treatments, always putting his quality of life first. Weasley and I were frequent fliers at Harlem Animal hospital over the last 5 years and Dr. Kiani is the first vet he didnt shiver and panic at! I truly think he grew to understand she was there to help him. Dr. Kiani was even kind enough to come to our apartment so my baby could peacefully pass in his home and in my arms.Having Dr. Kiani as my vet gave me the peace of knowing that Weasley was always in the best of hands, and it also gave me the peace of knowing when it was time to say goodbye, we had done everything humanly possible for him and I could let him go without questioning myself. Dr. Kiani was there for us during the hardest parts of Weasleys life, and gave us so much more time with him then I ever could have hoped, and I will be eternally grateful. And thankful for all his staff who loved and cared for Weasley. You will always be in my heart, just like Weasley.

Ive consistently brought my cats to Harlem Animal Hospital since the opening. Drs. Kiani, and Colon are kind, patient and extremely knowledgeable. We are fortunate to have them in our community!

From the first moment I came to this practice, I was amazed by the passion and dedication of the doctors and the thoroughness of their exams. The doctors will explain what they’re doing as they’re doing it and even let you look into your pet’s ear through the ear viewing tool which is something I had never experienced with other vets! It really helps you, as the pet parent, feel in the loop with what’s going on during the exam. Putting your fur babies on medication can be scary but I felt confident doing so with my pets because I know the doctors did all the appropriate testing to ensure their safety. I know the wait can be long but I think that’s going to be an issue at any vet clinic (I would regularly wait 1.5 - 2.5 hours with my previous vet so this wait is nothing in comparison). The reviews here are kinda mixed but I can assure you that the vets at Harlem Animal Hospital will care for your pet more than anywhere else and, at the end of the day, isn’t that the only thing that matters?

Great animal hospital. Excellent doctors and care. 1 star gets deducted for the groomer Nelson, I wrote on the form Don’t trim his tail hair and I told him verbally not to touch his tail but needs a short cut all over. On top of this, he added $15 for Chewy being “difficult”. Lucky for me his hair grows out thick and fast- his tail is long and flowing because he’s a SHIH TZU!!! Shame on him for not following directions!Edit on 1/24/24I received a lovely phone call from the practice manager Amanda Agurto who explained that Nelson was an independent contractor and not a direct employee of Harlem Animal Hospital. She apologized for him not doing what I asked and stated she’d talk to him about what happened and confirmed this isn’t something they will dismiss as they want their customers to be happy with the services.I appreciate being heard and her taking the time to discuss it.

Harlem Animal Hospital is one of my dogs favorite places to visit in the city! He is treated with so much love and care from the second we walk in the door. I am extremely thankful to everyone at Harlem Animal Hospital for providing him with top notch veterinary care. Weve been patients since we first brought our dog home for boarding, routine care, and emergency visits.

Neglect. The absolute worst. Took my pug there explained he was coughing and whar seemed like respiratory issues. This doctor first told me it might be his spine and then turned to enlarged heart and he needs to see a cardiologist. The cost for all of this you can imagine plus pills only none of those were the issue. A month later he still not better take him to the emergency vet because his breathing has worsened only find out he has CANCER in his lymph nodes. We had to put him down. All the money wasted on this vet made me feel like this vet is just a gimmick... Pets are beloved members of a family.... the outcome was horrible and his journey was painful because of this vets poor misdiagnoses.... ZERO STARS

Harlem Animal Hospital Is The Best. Period. Dr. Kiani runs her practice with peerless expertise, kindness and caring for both her four-legged patients and their two-legged parents. She has created an office-wide environment of nurturing and 24/7 attention to critical cases. Even on her days off, Dr. Kiani was checking in on my cats condition as he neared the end of his life. She did everything and more for him -- and for me, allowing me to spend hours visiting him while he was in her hospital setting. Everyone on the staff demonstrates this same level of knowledge and compassion. If you have a pet, wherever you live in NYC, head to the Harlem Animal Hospital. Youll be glad you did.

They treat their clients like we are an inconvenience. Its worth it to get on a subway and head to the next neighborhood. And dont ever expect to have access to any of your pets medical records (itll take 3+ months). At least a month to get an appointment. Expect to wait an hour plus if you show up on time to your appointment. And if you dare point out that any of this is unacceptable they will talk to you like you are a self centered entitled jerk. They will raise prices and not tell you until service has already been rendered. And you will never know how much anything costs until youre handing over your card.

Thank you for taking care of my dog ocean. Dr.Kiani is a phenomenal veterinarian. The staff was very welcoming and kind with my fur baby. 🐶💜

Doctor Colon and her staff truly understand that our companions are not just pets but family. The wait time was fair and the fees were reasonable as well. I will be using this facility as Hewie primary care for as long as I have companions in my care, or me in there’s. Hewie is a three year old Shiba Inu who can be difficult to deal with and has sensitive areas he doesn’t like touched. The staff knew how to handle him and he trusted them with his safety. Truly remarkable teamwork!

Very friendly and knowledgeable staff and doctor. They made me feel welcome and appointment started promptly. Would recommend.

I always had a good experience at the Harlem Animal Hospital. Dr. Colón had been my vet of my dogs that I have owned. She was always right on the course of following a medication or making sure my dog was treated right. When I have to make the difficult decision to treat my 12 year old Doberman. She was right on the plan to make him comfortable. Honestly, my dog had a melanoma tumor on his mouth and she guided and prepared for what was going to happen. I was very lucky to find Dr. Colón. She was very compassionate and helpful on the process of a dear dog that was with my almost 14 years. I want to recommended Dr. Colón for her knowledge but also for her experience. And I must say that it’s a double win when you realize that she can speak Spanish as well.

There is such a great team at Harlem AnimalHospital. Efficient, kind and most importantly - trustworthy! Me and my pets were so well taken care of - from Mary making the appointment and caring about my concerns, to Dr. Colon and Madison being kind and attentive at the appointment. I will always go to this vet. Petunia and Amelia thank you!

We have been taking our pup, Chico, to Dr. Kiani since we rescued him from the Brooklyn streets the better part of 10yrs ago. Dr. Kiani and her staff have always been helpful and kind. She and her Veterinarian colleagues have helped us navigate several medical issues over the years and Chico has benefitted from their care. I would highly recommend Harlem Animal Hospital to anyone with pets.

I want to thank both Dr. Kiani and Dr. Colon and the entire HAH staff for saving my cat panda, last Thursday was a roller coaster of emotions but this wonderful team did whatever was possible to stabilize and save my baby. Thank you all, I’m forever grateful. ❤️

I love my vets! Dr. Kiani and Dr. Colon are brilliant, thorough and kind and take the best care of my babies! Not to mention the prices are some of the most reasonable Ive ever seen.

By far the best veterinarian I’ve ever been to. The whole staff, from Marion in the front to Miracle and Dr Gigi in the back, was lovely! I took my 3 cats there and they were all handled with the utmost kindness and patience — even my feisty calico who wanted to fight everybody that dared to touch her. Finding a new vet can be wary, but I’m beyond relieved to have discovered a business run with so much empathy, professionalism, and sense of community. Now I can’t imagine going anywhere else, especially because on top of it all, this place is the most affordable I’ve ever encountered in all of New York.

Everyone at Harlem Animal Hospital was extremely nice to me and my dog. They facility is clean throughout.Dr. Colon was generous with her time and carefully examined our dog and her prior X-rays. She gave us a conservative treatment plan to start with follow up after 30 days.

My little Frenchie, Frank Biggie suddenly became ill. I had tried everything for at home remedy plus had a virtual vet appointment that morning. Anywho…after calling several other vets and getting a cost estimate equal to a ransom I called Harlem Animal Hospital. Fees are reasonable. Service is A-1. Care, exceptional! I was asked before anything was done, and the cost was presented prior to as well. Frank Biggie and I will definitely be back.

Our dog, Ada, was a patient at Harlem Animal Hospital with Dr. Kiani for several years while we lived in NYC. Everyone from the front desk staff, to vet techs, to Dr. Kiani made us feel like our dog was safe and well cared for. We came to Harlem Animal Hospital originally for a second opinion after a not so great vet visit elsewhere, and ended up continuing to see Dr. Kiani as our primary vet.Dr. Kiani is an exceptional doctor — she gives you all the information you need, allows you to make decisions with your pets care, and is always sure to schedule appropriate follow ups.Ada has a recurring medical condition and, as a result, we ended up in the office pretty frequently. Ada soon became well known to the staff and was excited when she realized we were going to the vet because of the warm welcome she’d get.There can sometimes be long waits, but they offer drop-off appointments which are highly convenient and call you when your pet is ready to be picked up.When we decided to move out of NYC, Harlem Animal Hospital was one of the things we knew we’d miss the most. The care, dedication, and support we’ve received from the staff and Dr. Kiani over the last few years has been excellent and we wouldn’t have gone to any other place in the city.

I have nothing but great things to say about this facility. I brought my cat here for treatment. As soon as I walked in, I was greeted and felt welcomed. I was upset due to the situation with my cat, but the tech in the back provided me support. I will never forget her kindness. She took the time to talk to me and explain what was happening and their protocols. Her effort really made the situation much less stressful for me. I wish I remembered her name so I could thank her. I highly recommend this facility. The customer service alone was amazing. My cat is thriving and the facility is clean and well put.

My dog was a patient here until his passing. From the front desk staff, to the handlers to Dr. Kiani, my dog was cared for with the utmost care. I was advised of the next steps during every aspect of his care. Though, he was euthanized, there was attention and care given to us, his family, through the entire process.This animal hospital is the best addition for the Harlem community of pets and pet owners. I highly recommend them.

This place is very friendly, very professional, and the staff and vet are incredible. I brought 5yr old cat here because I know he needs his teeth cleaned but no other problems other than that. When I made the appointment, it was a month out, so the long waiting list told me this must be good reputable place.You pre- pay $35 to hold your appointment and goes toward the initial exam fee which is $65 for a routine check up exam, no bloodwork or vax.The most important thing for me was that they let me go in back with my baby, he was petrified. They could see how friendly but scared he was and treated him so well that he was actually purring 🥹. They even took his temperature under his armpit instead of traumatizing him by doing it the other way. I was so thankful.The estimate for cleaning his 2 upper teeth on each side, so 4 teeth total, with anesthesia, was $1200 with possibility of extraction that would add additional cost. They do have a 6 month payment plan, IF you have good credit.This place is worth every penny. They are amazing 🥹

My father is a Veterinarian in the Midwest, and I grew up working at his practice. So I have high standards. Dr. Kiani is the only vet I’ve ever met who I trust completely and totally with my animals. This practice is her baby, and she runs it extremely well!The staff are all true animal lovers!They brought us through the terminal illness and loss of a companion, and frankly...I don’t know how we would have done it without them.The entire staff was wonderful throughout. And again when we brought the new member of our family in a couple months later.The quality of veterinary care here is hands down the best in the city.

From the very first moment I walked in, I knew my pet was going to be in good hands. The staff is warm and friendly. The whole office is spotless and not a spec of hair floating around. I am highly allergic to cats and dogs and usually will have an allergy attack visiting vet offices.The rooms and surgical suite are also very spotless. The kennels where the animals are maintained are also very clean and although the animals are in a state of healing they all are looked after very well. Dr. Kiani is very sweet but very straight forward. She is compassionate and cares very deeply for her patients as well as her practice. The girls in front are very friendly also maintain a sense of calm even if there is something to be alarmed about. The vet techs are also very caring and gentle with handling the animals along with their families. Everyone is very professional and I will definitely be moving forward and switching my pets care here moving forward. A big thank you to all of you for caring for La Luna in her time of need!

Dr. Giovanna Kiani is the only Veterinarian I trust with the healthcare of my Cats. Dr Kiani is a Blessing to my Cats! Dr. Kiani has been my Cats Doctor since about 2015 when she performed a Life Saving Emergency surgery for my MommyCat when she was suffering from Pyometra. My Cat was in critical condition at that time and Dr. Kiani worked Medical Wonders to save my furbabys life! I am most grateful and appreciative to Dr. Kiani that the surgery was Successful, as well as the follow-up appointments and healing process for my MommyCat. Dr. Kiani performed a thorough examination for my MommyCat, took Xrays, did Blood work and provided a full health analysis for my Cat, answering any questions I had, while recommending an effective and Successful plan of treatment for my MommyCat. Now almost 10 years later, my Mommycat is still as Happy Healthy and Playful as she has always been! Dr. KIANI also spayed my DaughterCat in 2018 and we still come for her checkups and in fact my DaughterCat just had a Checkup today 06/21/23. During her exam today, Dr. KIANI gently cleaned my cats ears and used a tool where you can see into your cats ears. Dr. KIANI allowed me to look into my cats ears, as she held the tool and I really appreciate this so much because it made me feel included in the process😊...and I said to myself, Dr. KIANI and HARLEM ANIMAL HOSPITAL ARE SO WONDERFUL that I need to write a review because its been long overdue!I still bring my Mommycat and her Daughtercat for their checkups and my Cats Love Dr. Kiani...She is very gentle with my Cat Babies and has a Joyful and calming presence because she Genuinely Loves her patients and treats them as though theyre her babies, too. Dr. Kiani knows her Medicine and is extremely dedicated to the Health and Wellness of her patients!Dr. Kiani is an Expert Physician, Gifted Surgeon and Top-notch Medical Professional who is Caring & Compassionate with her Patients and their Families!I am Giving Dr. KIANI and her Phenomemenal Amazing Team Ms.MARION, FELICIA, MADISON, LETICIA, MICHELLE AND CHRISTINA are The Best Medical Staff💯who warmly greet you with a smile and are Courteous, Polite, Amazing, Love the Wonderful work they do and Love their Adorable Furbaby Patients (who to me are little people) and are absolutely Phenomenal in assisting Dr. KIANI with the Patients at Harlem Animal Hospital) FIVE GOLD STARS! If I could, I would give Dr. Kiani and Harlem Animal Hospital Twelve Gold Stars because of her dedication and passion to the Medical Profession...her Divine calling as Worlds Best🏆Veterinarian, her Excellent and Caring Medical Staff💯, the Love, the Respect, the Kindness, Gentleness and Meticulous Care rendered to the Patients, the COMPLETE CLEANLINESS OF THE HOSPITAL💯 which is BEAUTIFULLY & NEWLY RENOVATED in a Harlem Brownstone, the Positive atmosphere💯 which helps the furbabies be at ease😊, along with State of the Art Medical equipment! So for the Very Best in HealthCare for Your Furbaby look no further than Dr. KIANI at Harlem Animal Hospital💞🧡💞🧡💞🧡💞🧡💞🧡💞🧡💞🧡

I waited a full hour for my appointment. This was not a last minute thing either; I scheduled over a month in advance. My cat is very nervous and doesnt do well with new situations and he was terrified for an hour. I missed an extra hour of work. The front desk people were very nice but that doesnt really help me when I waited a full hour for the vet to decide to show up to work.

When we moved to NYC, we chose the Harlem Animal Hospital to take care of our dog’s veterinary needs. Naturally, we also decided to use their services to file the international travel certificate when the time came for us to move back to Brazil.Trying to be conservative in order to avoid any problems, I scheduled two consultations with the only person responsible for international certificates emission.I’ve never been so disrespected in my life!She did not show up for the first one, and another vet administered the required vaccines to my pet but I could not clarify the questions I had about the international process.On the second time, 9 days before our flight, and after driving 2 hours from long island to the hospital - the vet again did not show up.I told her on the phone that this was the second time I was trying to reach her and that I thought she was being disrespectful. She responded that it was my problem and that she could just not come at all - as if she was making me a huge favor, showing up for her appointments.I will now do my dog’s documentation at the University Animal Hospital.I wish Dr. K, understood that we were not there waiting for her because we wanted to, we trusted the Harlem Animal Hospital help us in something that was sensitive and very important to us.As I learned that she is the vet responsible for the whole clinic, I would not recommend anyone to trust their pets to people who just could not care less about it.

Doctors Kiani and Colón have taken such good care of our cats for most of their lives. They’ve provided solutions and treatments for one of our cat’s numerous health conditions throughout his life, and there’s no doubt in my mind that his lifespan has been greatly increased by the thoughtful and informed care that he’s received at Harlem Animal Hospital. Our other cat had a tooth extracted by Dr. Colón and the procedure went perfectly with no complications. The facilities are modern and cleaner than some human doctor’s offices I’ve seen in my life. The front-of-house staff is helpful and knowledgeable. The vet technicians are clearly the best of the best. We wouldn’t take our pets anywhere else in the city. Simply the best.

Clean place but not the greatest animal empathy or customer service. They want to charge you extra for everything. I went to an appointment for one thing and asked an additional question about my dogs dry nose. I was advise to book another appointment for that when I just paid for an appointment. Very disappointed when I was a returning customer as that.

I love Harlem Animal Hospital. In addition to years of regular care, vaccinations, etc., Ive gone through two veterinary emergencies with them, and both Dr. Kiani and Dr. Colón are incredibly knowledgeable, insightful, thoughtful, and sympathetic. I am continually impressed with both the depth of their expertise and their deep compassion. Marion and Ashley at the front desk have been continually kind, friendly, and helpful, and the team of techs are fantastic. When they say theyll call you back, they always do...I should add that this is a VERY BUSY practice. They do their best to help you when you dont have an appointment, but they tend to be booked solid for weeks out...as a customer, the quality of service you get is greatly improved by being on time to your appointments, calling ahead of time with any questions, and being understanding when there simply arent enough hours in the day...

This is an amazing place. I think they understand the incongruous truth that pets are family members, ones who deserve all the love and care possible. I have a dog and a cat, and both have been receiving care from Harlem Animal Hospital since they day we moved into the neighborhood. Though having a pet can be heart-breaking, the vets here do everything in their power to help every animal who passes through the door.

I am grateful for Dr. Kiani and Dr. Colon for being able to help out my animals. They are one of the most intelligent doctors I have met. I’ve been to multiple vets that won’t give me a straight answer for my Dog Star but when I came to Harlem animal hospital everything was explained well and they told me what would my next step for my dogs quality of life would be. Thank you Harlem animal hospital!! You guys are the best!

We boarded our French Bulldog for a total of 9 days which cost us $450. We had imagined that this place would take good care of our dog. Unfortunately, we received our puppy in poorer health after 9 days of boarding. While we do not know the specifics of what they have done over 9 days, our puppy came home overzealous, had less appetite, and with two injuries on her back legs.The items we shared with Harlem Animal Hospital were extremely filthy when we got them back. All her toys were in extremely poor condition. All the toys were excreting dark brown water while we hand-washed them. The inside of her airtight food container was extremely greasy. This tells me that the boarding facilitys air conditioning is somewhat mismanaged or stored the food in warm/hot condition. We never saw our airtight food container turn this greasy.We also shared quite a bit of food just in case something happened. We received about 15% of the food back which tells us that they did not follow our instruction of feeding our puppy slightly over 1/2 cup.Our puppy also seems to have developed some level of anxiety during her mealtime. She used to love her food but now she seems to have lost appetite. I have to stand next to her and pet her for her to finish her meal. I have never witnessed this behavior before boarding her. I suspect some degree of foul play during her mealtime, thus traumatizing my puppy.Our puppy also had two injuries upon picking her up. One leg had an injury which seemed like a bite mark. Another leg had rashes that looked like an allergic reaction. We noticed the injuries on our puppys legs as we were driving back home right after picking her up. Our puppy never showed any of these symptoms under our care. We called the Harlem Animal Hospital immediately but was met with hostility and victim-blaming. When we asked for details of what was done, Harlem Animal Hospital representative only told us that our puppy was completely fine under their care insinuating that we caused these injuries within ten minutes of retrieving our puppy. They asked us to bring her back but did not offer any level of compensation. They were going to charge us additional vet visits for the two injuries she received under their care. After some discussion, the representative ended up reaching out to their medical director. This resulted in receiving future free care for the injuries. We are scheduled to visit them this evening(a day after we retrieved our dog). For the record, they asked us to come in the day of. Unfortunately, we were not able to visit since we were both working from home that day and needed to join in a meeting. I will update this review after the visit.The vet visits were also never adequate and left feeling disdained. We felt that our puppy was treated well and looked after on our very first visit with Dr. Barnes. However, the next couple of vet visits were not pleasant. One instance stands out when they did not have the past paperwork in order which caused a mild confusion in our puppys vaccination process.Harlem Animal Hospital is disorganized. From my experience, I felt that they lack standardized training for their front desk reps. While all the reps were kind, they are not trained adequately to deal with highly stressful situations. This location also lacks proper usage of scheduling software.Needless to say, we would avoid this place for boarding at all costs. Please dont board your dog in this poorly managed boarding facility. We do recommend Dr. Barnes who seems to care for her patients as well as Dr. Colón who seems to be very knowledgeable. At Harlem Animal Hospital, most employees talents are overshadowed by the lack of organization causing mayhem for the team and inadequate care for your pets.

Update 5/14/21: I am updating my review from 1 star to 5 stars. After leaving my review, Dr. Kiani reached out to me to discuss my concerns and worked with me to resolve it. I am happy to know that they do value their relationships with their clients and I no longer have to look elsewhere for care for my dogs. They do really care for the animals and are honest about their approach.Posted 5/12/21: My dogs have been patients at Harlem Animal Hospital since 2017 and I have taken all my dogs there since. I chose Harlem Animal Hospital because of the quality of their service, reliability, and genuine care of my pups. However, recently during COVID, when everyone was getting pets, the reliability and care has diminished considerably and it seems that they have no time to accommodate all their patients. If you call for an appointment now, you are told by a very cold and extremely uncaring front desk team that they are overbooked for the next 3 months and there is nothing they can do. The last time I called I was told that there was a meeting going on and they couldnt even take my call which was during normal business hours. Perhaps they should look for additional doctors or not have taken on so many clients that they can no longer provide the personalized service they once offered. Unfortunately I am forced to look elsewhere for the care of my pets.

I love this hospital! Im a student living in NYC so it can be very difficult for me to make sure that my pet is healthy and gets the best treatment at a reasonable price. At Harlem Animal Hospital, they always try to stick to a budget that I work out with them unless absolutely necessary and I trust them to know that they wont deem something necessary that isnt! Theyre extremely nice and loving towards your pet! Would highly recommend!

I gave this 5 stars. I called on a Wednesday very distress (crying) about my dog experiencing lots of pain in his month. His teeth is rotten and needs to be extract. The front desk lady ( Jessica) was very empathetic. I told her that I called other hospital and no one would take him. She then said to me, come in on Friday morning for an emergency appointment. I arrived Friday morning and had a bit of a wait which I understand. After about 40mins my fur baby was taken to see Dr. Colon. The visit took about 3hr. I received a call stating my dog is ready. I was given meds and Dr. Colon suggested dental surgery that cost $3,000. I can not afford it after paying $495 for the visit which includes blood work, exam, and med.Overall the staff was very professional, had lots of knowledge and had lot of empathy. I think this matter more than anything. I just wish this place was more affordable.

The staff is just amazing. They are very courteous and knowledgeable. My cat is extremely aggressive.I thought that no one would be able to remove his dreaded fur which covered a large portion of his body. However, the staff at Harlem animal hospital knew exactly what tactics to use to subdue him to get him groomed and perform a full physical. These guys are really great.

I love this animal hospital! The staff is really nice and the doctor is great. They dont surprise you with bills, they will tell you straight up what your options are for your pet and which avenues are best to take, as a pet parent you get to make the best choice without the hassle and guilt trip some other vets make you go through. My kitty had to stay here for a few days and granted he wasnt happy to be away from home, he was still well taken care of at this facility. I like that the doctor and staff is available when you need them and are willing to work with you. Definitely recommend this place to any pet owner.

I first brought my cat in to get a check-up and because she was always throwing up. After doing tests on my cat, the vet put my cat on medication for an issue with her stomach, the vet also told me I would also have to do some dental work, but first I would have to put my cat on medication and come back in one month.I came back after a month and had a different vet. What the first vet failed to tell me, is that I would have to come back within five hours of the cat taking the medication for the blood test to work. So my visit was a waste of time, but they were nice enough to not charge me. I was also not told during the first visit that the cat would be on medication for life.The other issue is that even though the cat has been on medication for months, she is still throwing up.There have been two different occasions when I have called the vets to get a refill on the medication and when I called back again to see if it was ready, I found out my refill was never processed.I have called the vets up twice over the last couple of months to find out when I need to get the cats dental work done and let them know that my cat is still being sick and no one has got back to me. They also dont respond to emails.Most of the front desk girls are unprofessional, they look miserable, and act like you are bothering them when you ask a question. (There was one older lady behind the desk that was very nice and vet techs were also really nice).I am now looking to take my cat somewhere else since this vet has proven to be incompetent. I feel I have wasted my time and money at this vet and regret ever going.

2018: Very friendly, but the interior is a bit tired.UPDATE 7/31/2023.Care is fine but the wait time is ridiculously long. For our annual it was almost an hour, plus the wait time in the examination room. Left the vet almost 2 hrs after the appointment time. For a single vaccine appointment almost 30 minutes of waiting . 6 minutes in the examination room. Its not fair to the pets. They are stressed. Patients should be scheduled in such a way as to be seen right away with minimal wait.

Since coming here both Dr.Colon and Dr. Kiani have been compassionate, accommodating and relatable. They truly cared for my kitten Knight, calmed my fears and worked with my budget. Their staff is also amazing. Plus being right in my neighborhood is a plus. Affordable expert care for my baby Knight. Thank you soooo much for every thing! Knight approves 😻

Not sure how they have so many good reviews. I have experienced only mixed communication, no communication, and a super stressed vibe such as credit card machine not working and wouldnt let me leave because their machine wasnt working! Had to call twice to get records sent to groomer, told other adoption agency my pet never had heartworm test when I have the records that he did. On hold for 15 minutes to talk to someone. My appointments have always been running late and there is no communication about pricing. I get prompts that vaccinations are due that are not due. Overall confusing and stressful for new pet owner. Will find a vet with a more pleasant experience

Based on my first visit Dr. Kiani is a great vet. She is very caring and compassionate to animals and humans. She also explains thing very nicely and I asked many questions. She answered them all and more than once and she had no problem. Dr. Kiani does not nickle and dime you! All her staff was very pleasant and professional. The technician was even comforting my cat while holding him. Choosing the right vet can be hard. You want to know is the vet good, do they care and are the going to charge you a lot. She is a good vet, she cares and she is very fair in her prices. She is my new vet and can not be more happy I found her.

Had an amazing time bringing our dog here today! The place was very clean and the front desk girls were very nice. We had an awful experience at Manhattan Veterinary Group, so we’re so glad we found the right place for us! The technician (Linda maybe?) was so caring and Dr. Colon even more so. They took the time with our dog, did a through examination, and answered all of our questions intelligently and with a smile. We will be bringing our dog here going forward!

We had never tried this place because when we initially moved the city, there was one closer that got better reviews. However, when our dog died unexpectantly at home, they were the only ones open and they were AMAZING! The receptionist and the vet tech were very kind and compassionate and allowed us as much as we needed to say goodbye to our sweet Lizzie. We are very thankful! This will now be our permanent veterinarian.

Hard to get an initial appointment here but once you are in it’s better. Dr. Kiani is probably one of my favorite vets I’ve gone to. Good manner, clear explanations and no nonsense.

Had a bad experience at another Vet & ended up coming here instead. Dr. Sanabria is an amazing veterinarian and definitely cares about the animals she treats. She took the time to call me and explain exactly what my dogs blood work meant. She also responded very quickly when I had an emergency with my dog. I will be bringing my other dog to see her as well. Highly recommend!

They were awesome - super friendly staff, they walked me through things really patiently and even went beyond and took efforts to help me save money when it came to billing. They were very knowledgeable and were gentle as well as thorough with my cats exam. Would recommend!!

Harlem Animal Hospital is one of the finest Vet Clinics in NYC. The entire staff - the the front desk, vet assistants, and doctors are all excellent! Thank you Harlem Animal Hospital for all of the kindness and first rate care you have given my Samantha - and me! I am truly grateful! xxoo

They treated my pup with first class treatment. From the nurses all the way to the actual veterinarian. I highly recommend this place and I don’t post reviews

The staff is very professional and seem to truly care about your pet. But, it’s very telling when both returning clients and new clients are left reeling at the amount and opacity of fees charged for pedestrian veterinary services. Never again.

Despite being an established patient of this clinic, and having had several visits over the past year, we have had incredible difficulty in speaking to a vet or vet tech over the phone for emergencies. The final straw: when we were camping last week and ran into a pet emergency, we rang the vet office to ask a question about whether or not we could use a medication from our first aid kit on our dog in order to prevent infection until we could get home and have her checked out. However the clinic refused to offer any assistance and stated that they could only help us if we bring the dog into the clinic....we were well over two hundred miles away!! As an established patient of this clinic, I thought this was poor practice.I had to call around to find another vet willing to help us over the phone.Update: Dr. Colón reached out to us over the phone to apologize, which I appreciate, and told me she has spoken to her staff to ensure this will not happen again.I appreciate her efforts to reach out, and have updated my review to add a star. While I am disappointed that it took a Google review to have her reach out to me, despite repeated requests I made with the front office to have her call me before, I hope this means we can repair our relationship moving forward.

I very rarely write reviews, but I have mixed feelings about Harlem Animal Hospital. As a small business owner of a grooming business, I strive to give outstanding and quality service. I was very grateful that Marion (receptionist) was able to squeeze my poodle mix I adopted not long ago in for an appointment. He has been suffering with some GI issues, it was causing him some on and off vomiting and diarrhea. We arrived at the Vet for a 6:30pm appointment, had a long wait time. I was fine with that because I was just grateful we were going to be seen. Blood was taken and test were ran. I was told by Dr. Colon Possible inflammation of the bowl. The only way to be sure was to perform a sonogram.Second visit, 10am appointment to drop Pax off for his sonogram. We arrived on time, still a wait not as long as the first visit. At 5:28pm I received a call from Dr. Colon. She informed me my dogs small intestineswere inflamed. She recommended More Testing. This would include a urinalysis and More blood work. I want everybody reading this review to understand I love all of my dogs as much as I love my daughter. I would do anything in my reach to make sure they are cared for. I gave Dr. Colon the go ahead for the uranalysis. I did not want to run blood work again when I just did it. we both agreed it might be worth a shot to change his food and see if this would help him. So the final plan was Dr. Colon was gonna perform the urinalysis and she was going to give him some sample food. We would run blood work at a later date. I go to pick up my dog, pay a bill of 746.46 dollars and this is were they loose me. A Tech comes out ask me if I spoke with the Vet, basically going over the same things that Dr. Colon and I went over on the phone. She was very nice. She brings Pax out and while Im putting on his coat Dr. Colon comes out and said Im sorry, I did not charge you for the food. This could be me in my feelings. CHARGE ME! I HAVE BEEN CHARGED A TOTAL OF 1,055.96 DOLLARS IN 2 VISIT. MY DOGS ISSUE HAS NOT BEEN RESOLVED! NOW YOUR CHARGING ME 20.00 SOME ODD DOLLARS FOR SAMPLE FOOD. REALLY! IT DIDT SIT WITH ME WELL. Thats just me! I cant say the service is horrible, but it is costly!

Ive been going to this Hospital for 4 yrs and i will say this, they dont try and cheat you for more money they try to give you the best possible price outcome. I recently put my dog to sleep she lived to be 14yrs old and they treated my dog with so much respect. It did cost me $473 for everything (emergency check up, pts, the cremation with the ashes) none the less it was a nice pass for my pup. I miss her dearly. I will still keep going to this Hospital great place to be good vibes

Everyone was very helpful and friendly. They made what could have been a stressful experience enjoyable. No long wait but they took time to explain to me what was happening with my puppy. The office was neat, clean and smelled good which is a huge plus! They made me and my puppy feel comfortable and welcomed. Dr. Kiani was absolutely amazing! Shes funny and caring, Im so happy shes in the neighborhood and i will definitely be recommending her to other pet owners. The technician Kelsey who also works the front desk was great as well, down to earth, friendly and seems to actually love her job (something thats hard to find) Im glad i found them!

BEST ANIMAL HOSPITAL IN NYC!The entire staff is amazing they have taken such great care of our puppy for the last year.Dr. Barnes is the kindest vet! She truly cares for her furry patients.She is efficient and we always trust her with our baby boy Rumi.Our entire family is so grateful to Dr. Barnes and the staff for being so on top of everything when a couple of months our baby had an accident and broke his leg.She went above and beyond and gave the best advice and our baby boy is healed and running around like he never even had a broken leg.Thank you all :)hugs from us and Rumi

Dr. Kiani is amazing, personable, and detail-oriented. She is up-to-date with the technology and takes photos to share things that she finds during her examinations or during surgery. She explains options, discusses various approaches to pet care, and is an all-around amazing veterinarian. I love bringing my cat to her.

Dr. Kiani is one of the most caring veterinarians I have ever had the good fortune to meet. She has a great bedside manner and -- beyond knowing every furry patient by name -- she is an extremely knowledgeable doctor, who not only took the time to thoroughly examine my cat but also explained what was happening with her in a way that I could understand.Her staff are always professional and strive to make me and my cat feel comfortable whenever we visit. I cant recommend Dr. Kiani and her practice enough. Five stars!

I went in with a very sick cat, and what made it less burdensome was the excellent staff;The level of professionalism yet warm and personal interaction made a terrible situation tolerable. They made the necessary tests, and examination with firm but loving hands, to minimize the amount of trauma my cat would have to endure.And finally on top of all that, realizing I am an elderly retired ex-Navy man, instead of charging me the the full ticketed price of exam, and blood work, they found a way to lessen the charge substantially, without me even asking. The compassion came through loud and clear.Thankful for them.

I have had a great experience with this vet. Dr. Kiani regularly sees my 7 year old male boxer mix. The staff are friendly and helpful. Dr. Kiani is knowledgeable and clearly loves animals and caring for them. Very caring and hard working. The place is nice but can get very busy because Dr. Kiani is in demand. I recommend calling ahead and making an appointment and get your dog in there for regular visits. Dr. Kiani spotted some things in my dog before I did. Great for preventative care but this place does it all, including surgery so I trust it more. Such a great spot for your dog in Harlem. You wont be disappointed!!

Dr. Kiani and her staff always friendly and extremely helpful. My cat had an injury on its paw and they signed me in after working hours instead sending somewhere else. They kept my cat over night in clinic, because I had to go to work. I looked to another reviews, before decided to write my own. Yes, sometimes, it takes time, before you get in, but they always explain why: surgery or patients, that need to be first, because of theirs conditions. I am a student with part time work, I cant afford Vet in my area, but I could afford Harlem Vet. Clinic. They are very straight forward with prices even over the phone. And if my cat would be dead to be cremated, I always would pass my appointment to anyone could be saved. My sister is Vet back in Europe, unfortunately I have learnt, how to share my room with street cats!:) Dr. Kiani got me from the first visit, because she said, she is having emergency with injured street cat, I would need to wait. My first thought was, that sounds like my sister and finally I have found real, dedicated Vet. Many thanks!

Called about new puppy and they refused to give any prices over the phone for services— not even an ball park estimate. And she seemed shocked and dismissive of the incredulity of such “policies”. Dog parents should have some idea what they are walking into. I found this very suspect, unprofessional and potentially very unsafe for a delicate puppy. Especially in the name of safety and health. My pup now goes to the Humane Society.

Dr. Kiani and her staff, especially Marion, are the best there is. Ive been going to her since she opened. I had been to numerous vets since Mookie had a special personality. One vet said I had a vicious Frenchie, the other took him away to do tests (he wasnt happy) but not with Dr. Kiani. She understood that Mookie was quirky and she loved him for it. All of the procedures were done with me in the room which, made both Mookie and me more comfortable. Even when we moved from Harlem to the Upper West Side, around the corner from a well known practice, we continue to go to HAH. You never let go of a good vet.Marion, is a rockstar at the front desk. She is caring and knows what each dog and owner needs. She double checks everything and makes sure that each pet and owner is met with a smile..Ive read reviews that complain about a wait time, I cherish it. I know that Dr. Kiani is giving the pet before me what they need and she will do the same with Mookie. She takes her time and is solely concentrated on the animal she is with. I would wait all day to have Dr. Kiani look at my boy.A couple of weeks ago we saw, via X-rays, that my Mookie had aggressive liver and stomach cancer. Dr. Kiani and Dr. Colon were supportive and proactive. We decided to put let him go with dignity and grace and Dr. Kiani and Marion made a really sad moment bare able.I am forever grateful for the love and care that Dr. Kiani and her staff gave my beautifully quirky French Bulldog Mookie. I cant wait to bring our new puppy to see her.

Very Welcoming place. The receptionists are very pleasant. All the staff are very knowledgeable and patient with my Emily. Dr. Colon is very professional and very detailed when explaining what and why my puppy needed her shots. Im very happy I found this place.

Dr Kiani is the all time best vet ever!! Youll feel her genuine concern for all her babies! I seeps out of her, she just cant help herself! Its awesome to see!LOL any animal she encounters become her babies! She will explain everything until you understand completely! Youll never take your pet anywhere else after experiencing her TLC for all your pets needs!

Amazing doctors and staff, in a centrally located neighborhood office. They have been pretty busy during the pandemic, so it may take a bit to get an appointment.. Dr.Kiani has the best clinical eye of any vet Ive met in my 20+ years of having pets.

I went to Harlem Animal Hospital when I lived in New York about 2.5 years ago. I raved about them when they went to extraordinary measures to help my poor cat through several health issues. From crystals in her urine, a suspected chicken allergy that turned out to be ringworm, they were nothing but caring, compassionate and understanding, especially since she wasnt the best tempered cat through this process. Even when boarding her, they would accomodate her anti-social attitude and timid nature and let her out to stretch her legs at times when the hospital was quiet, so she wouldnt get scared.Two and a half years later, Im STILL trying to find a vet like Dr. Kiani and her staff. Seriously, I cant thank them enough for the care they gave to my cat and to my well-being knowing she was being well-taken care of.

My pup Lyla had a serious injury and needed emergency help and follow up. I cant stress this enough - this is the most skilled and professional staff you can ever ask for. They had a very rare injury to deal with in surgery and they absolutely did a fantastic job. I cant imagine risking going to another vet. This practice is the real deal.

Dr. Kiani and her staff are outstanding. Dr, Kiani is compassionate and clearly puts the comfort and care of your pet first performing a thorough exam and so focused on finding the route of every health issue, explaining matters in understandable terms. Harlem Animal Hospital is reasonably priced, always spotless with all state of the art equipment all offered over the most extensive hours, which is very hard to come by. Dr. Kiani has cared for my pets and those of my family members and friends with difficult cases on so many occasions all with the best care. I couldnt be more pleased. She, her team and the Harlem Animal Hospital are a treasure and a blessing to the pets of NYC.

Not sure why people are complaining of long waits; every where you go there is. This place takes the time to answer your questions, understand why youre there; physical of your pet or because they are sick. I have gone to others and the care here is exceptional. One on one with doctors caring and understanding. Will continue to have them care for my luna girl

I made an appointment for my 10 year old shih tzu whos belly tumors were spreading & I knew we had to take care of it ASAP. (We had left two vets at this point because they were just awful people.) Im a dog walker & I know you have to REALLY love animals to do this for a living. Cant tell you how glad I found Harlem Animal Hospital. Dr. Sanabria is so patient, talks to you about your options, & just genuinely loves her furry patients, even when theyre being testy :) She got our pup tested quickly & we had her surgery done a few weeks after, which was done by Dr. Kiani, also fantastic. My little gal is fully recovered, cancer-free, her silly/sassy old self again. Completely trust them & am never going to another vet. Believe the reviews, theyre the real deal.

We love Dr. Colon, shes very nice saddly the service of the staff, in general, is terrible.I have two dogs. Back in Dec19-Jan20, I had to take them both for urinary issues and due vaccines. I paid for Rocos bill, including the meds, at front. After 3 weeks, many phone calls, in-person visits, deling with rude staff and forced double payment, I was abel to get the medicine and test results I paid for and my doggie needed. Total disregard for the well being of Roco. Money hungry. After a few more calls and proof that they dont know what they are doing, I was able to get a refund for the double payment they forced me to do for not checking the writing on the bottle nor listening to me. But somehting that should have taken a couple of days took me about 3 weeks. Now, 3 months later Im dealing with Vakitas test. I dropped off the sample and paid for the test on Jan 7th, today April 13th, still no attempt from Harlem Animal Hospital to deliver what was purchased. Again lack of concern for my dog. I called and explaing that I needed a refund for services not-rendered and I was told that they paid the lab to test the sample so I wont be seen the money. GREAT BUISNESS PRACTICE! I sent an email explaingn and Im waiting for a response. Otherwise, I will call my credit card and dispute the charge.

Although their heart is in the right place, this hospital is too small for the large audience they support. 1) The reception area is too small and when you have more than 3 pet owners everyone now has to pick a corner or else where to stand, I would encourage investing in larger commercial space in the area and providing more chairs or a coffee table for people to sit on. 2) Voicemail, dont bother. I asked others clients while waiting and most of agree they never ever get a call back even in an emergency. Please remove voicemail if no ever checks them. 3) Expect to wait more than 30 minutes to be see someone and you may have to remind the front desk youre still waiting. 4) You leave a message with the receptionist to have the doctor contact for an update who may not get back to you until 1 or more days later and by that time the situation with your pet becomes dire.Again, for them to continue they need a larger space and hire additional staff.

If you love your animal -DONT BRING THEM HERE! Theres no communication between staff and doctors! They are hospital? Really them why couldnt they treat my dog? They refer me someplace else! Doctors dont call you back when you request it. Theyre always saying we are busy. Theyll misdiagnosis your animal. For ex: doctor knew my dog was in the hospital, her tech call me to confirm appointment for shots for the next day? They are too expense. Do go there!! They are horrible!

I had a such a great experience a month ago when I needed a international health certificate to have my mom take my dog to Europe. I had to get everything ready within days before a flight. It worked good and all paperwork received from this clinic was approved at jfk airport and my yorkie was good to fly.Everyone was so friendly.

My visit to Harlem Animal Hospital was the best experience I had in a while. The facility was modern, clean, comfortable and esthetically beautiful. The staff was very professional, knowledgeable, friendly and really cared and loved animals. The veterinarian and owner, Dr. Giovanna Kiani, was very knowledgable, friendly and practiced very efficient medicine without trying to push unnecessary products and procedures. My pooch, Buster, is usually timid when we visit the veterinarian but Dr. Kianis pet loving and caring demeanor was sensed by Buster and he was his normal happy self during the entire visit. His experience at Harlem Animal Hospital was so great because every time we walk by the hospital, Buster always tugs towards the hospital in order to pay a visit and have his dog biscuit!!!I am so happy that Buster and I found a caring, knowledgable veterinarian that we both can trust.

If anyone in NYC is looking for a vet, check this place out in Harlem. Weve been taking our dogs here for about 6 months and so glad we found it. Dr. Kiani and her team definitely show sincere care for our dogs. And their groomer, shes great. Everything in one place.

Dr.Kiani and all staff are very dedicated, loving, supporting and caring! My two cats Kysia and Kysiukas in very good hands. Specially Kysia; she is a cat with strong and wild character and doesnt like other strangers animals around. But Doctor Kiani does some magic, probably she could find her way even with a wild Lion! :) I could not believe, that Kysia was a friendly and well behaved cat before and after surgery. A hospital so clean and tidy, I guess, she even couldt smell any of other patients. Special thanks for making me and my pets comfortable and happy. I wish, I could find a family doctor to myself just like Dr.Kiani! By the way, I live in Riverdale, but my local Veterinary clinic was too expensive and not even very welcomed. I paid over there for 3 hour check up almost the same price Dr. Kiani clinic charged me for the surgery. I really wish them all the best and long lasting abundance and prosperity! Many many thanks!

The staff is very friendly and the facility is clean. The doctors are caring, informative, and attentive. The prices are decent. All around a great experience, I have been here multiple times with both my cats and everytime I leave satisfied with their service.

The women with the glasses have great customer service. Ted appreciates y’all.

Overpriced, doesnt fill important prescriptions on time, they dont respond to emails unless its about billing. I also have to add that the vet (theres multiple so im sure not all of them) missed something really crtical on my pet that i caught later which i ended up going to the ER for. That was the only reason ill never go back there. I need a vet that thorough and catches things before they become pathologic.

So, I came to this location because of these stellar reviews. But the reviews are NOT the experience I had at ALL. My dog developed a lump on her face so I made an appt and brought her in. The staff was friendly enough and they took me at my appt time. When Dr. Colon came in to examine my pup, she was stumped. She said she had never seen a growth on a dogs cheek before and ruled out a tooth abscess. I would have thought without an X ray that as a precaution, she should have been put on antibiotics in case it WAS an abscess. But she said the best she could do was sedate her and do an aspiration (a 5 hour in house ordeal) or wait and see. I opted to wait and see as my dog is a senior dog and sedation felt unnecessary for a 30 second aspiration. A week went by and then overnight the lump doubled in size so I called the vet and the tech on the phone said the DR. would call me back at the end of the day. The tech called back instead and said the Dr. recommended the sedated aspiration and we would have to drop my dog off at 9a the next day and then pick her up after 5 hours. (for a 30 second procedure) I had more questions that the tech couldnt answer and the DR never did call ME, so I figured I would show up at 9a the next day for the appt for the aspiration and ask the DR. my questions then. Oh, and the estimate was over $700 for an aspiration.The next morning I had questions and suggestions for the DR so I arrived 10 mins before my appt at 8:50am. I wasnt seen until 9:40. When Dr. Colon came in the room, she seemed annoyed that I had questions about the procedure. Then I asked about alternatives to the procedure such as why dont we try antibiotics first in case it IS an abscess, or how about trying the aspirate while my dog was awake & she replied rudely you seem to know what you want so Ill do whatever you want but not the aspiration while the dog is awake, I have no experience doing that. Ummm, this lady is like 60. NO experience with that? Then she said I needed to sign a release saying if she messed it up I couldnt sue her. Then she said I needed to make up my mind about what to do, that she had other patients and said I was LATE and basically wasting her time! I said, I was here 10 mins BEFORE my appt, YOU were late, YOU made me wait 40 mins! Because the receptionist said they were waiting for HER to arrive which is why I was waiting until 9:40! So I asked her one last time what she thought we should do and she rudely says, “it doesn’t matter what I think apparently!” And I thought WTH! I am supposed to feel COMFORTABLE leaving my pup here for 5 hours and I cant even have a comforting chat with the doctor, then the tech I spoke to the night before heard us talking and chimed in I answered all your questions last night, I dont know why you have MORE, plus you hung up on me lady! I said, what? I did NOT Hang up on you! I have NO idea what you are talking about! And I DID have more questions, just not for a tech that didnt know anything, but for the DR. Honestly, I could have 100 questions about a $700 procedure and ALL my questions should be happily and nicely ANSWERED. My dog is like my child! There was ZERO bedside manner or customer service and for the tech to chime in and accuse me of something I didnt do was RUDE, and then the DR rushing me out, asks me, are we doing this or not? I said ABSOLUTELY NOT, and I left! NO WAY was I going to leave my pup with these rude people. Sure enough within 2 hours I took her to another office on the west side who did proper blood work, gave her antibiotics, and a FULL exam by an amazing vet of only 33 yrs old, who answered ALL my questions, AND heres the kicker, DID THE ASPIRATION of her lump WITHOUT sedation and WITH NO PROBLEM! Took a whole 30 seconds and it went great! AND, all of that for HALF the price, DOUBLE the customer service, TRIPLE the bedside manner, and quadruple the competence, friendliness, and cleanliness. I would NOT recommend Harlem Animal Hospital. Not Dr. Colon.

Dr Kiani is both super professional and sympathetic. Caring and thorough, she found infection in my dogs ear even though it was not what we came to see her with. Highly recommend!

Great vet, but have never waited less than 45mins with an appointment, sometimes as lone as an hour and 15 mins. People arriving later with ostensibly non-urgent pets seem to go ahead of you. I live next door, surely theres a system where Im called 5mins before theyre ready so Im not filling up the tiny waiting room, distressing my animals, and wasting my own time.

My 4.5 month old puppy was very sick, vomiting, diarrhea and refusing to eat. I called HAH as it was nearby and still open on a Sunday. They scheduled us to come in right away! Dr. Kiani was very busy seeing multiple patients, but when she saw us, she was very informative and thorough. Our pup ended up staying overnight and Dr. Kiani chose the more conservative treatment plan. It all worked out and we are very pleased with Dr. Kiani. I am giving 4 stars instead of 5 b/c it was a very long wait to get xrays and a final verdict (we were there for 2.5 hrs). Also, I called twice the next day for an update and it would have been nice to have someone on the staff call me back. It seems that in an effort to help every animal, the staff is too overworked. All in all, we will be going here from now on.

An unpleasant reason to stop in, handled with care, consideration, and professionalism.They abide by the oath to do the best for creatures . . Respect.I work in the veterinary industry. We have to be graceful with all animals . . Those that have guardians are lucky, those who are strays have angels.This team did good.

So far, a great visit. A long wait but its a Sunday and Easter and Ive got nothing else to do. Came in with an emergency (outcome of a scuffle in the park) and theyre being very helpful and supportive. Our pet has never been scared to come back or pass by on the street. Ive since moved away but we miss this office.

This place is amazing the Drs are well rounded and very compassionate Ive taken all my animals here. I recently had an issue with my cat and since they didnt have the ultrasound at this location I had to go elsewhere but Dr. Sanabria called me a few hours later and made sure my cat was doing well and that if I needed him to be treated for anything I can bring him back she is genuinely an amazing person. I couldnt thank her enough!! From Lucas 😺and Emely

I purchased this visit in groupon for examination and 1 vaccine (rabies) trying to save money I got the bad experience : I though I would lose my dog life ! My dog 10 years old, this doctor was too aggressive to sale new vaccine. I start to have some concern for the health of my dog, I dont want to give vac that he might not need, so I call ASPCA to confirm when was the last time they vac my dog, after knowing my dog have 5 years with no vac, I agreed to this new doctor proceed with rabies vac and the other new vac. 15 minute later in the desk about to pay for the other vac, was already injected to my dog. my dog pass out, we run back to the inside. This doctor start injecting things. So sad ! This doctor didnt told me this new vac cause this reaction, didnt asked me if my dog is allergic of vac, didnt prevent me my dog could be allergic to this new vac, my dog was vomiting all afternoon even when we arrived home 1 hour later my dog have diarrhea . So disappointed.

This clinic is incredible. The staff is so friendly and helpful. We have a difficult pup who was a rescue, and the entire staff was soft and warm with him, making him feel comfortable.

The vet is very good and got experience at the aspca hospital but is ridiculously expensive ( even charges you if your pet pees on the table)...she does not care if you are unemployed, recent cancer survivor and desperately love your pet and want to treat him. Shes very business savvy and im sure owes tons for vet school but please have a heart. I had to beg, cry and she gave me a paltry 10 percent discount. My vet upstate is half the price. Shes only for the harlem yuppies and wealthy. Btw the aspca hosp is not discounted nor associated w the aspca. Its Bergh hospital. When i leave this world im setting up a foundation for women with breast and ovarian cancer survivors who can not afford treatment .for their beloved pets

Clean private facility with nurses and doctors who want to inform you as thoroughly as possible and make you feel like they actually care about your pets wellbeing and topped off with an incredibly affordable bill. I should have been taking my cat here years ago.

Very rude people. They don’t care about animals, just MONEY. If you call with an emergency they say in a very annoying way first no availability ever! And second you will have to pay something crazy !!!! Don’t go there !!!

Called for a second opinion on a giardia case in my dog, was told they couldn’t see him until December and refused to quote me their price for a particular medication for no apparent reason, and the phone manner of the person was just unbelievably short like I was somehow asking something ridiculous. I will be going elsewhere now and in the future.

During a painful time as our beloved Belle was at the end of her journey; Dr. Kiana and her team showed a tremendous amount of compassion and care. I would definitely recommend placing your pets in her care.

A veterinarian who really cares for your pet and takes her time to not rush you out. Rare in this field. Roxie hates coming here because it is the vet afterall. But she always leaves happy and feeling better.

This place is trash. I had an emergency and headed there since they advertise that they open at 8am. Got there at 830, there where no doctors. At around 9 a technician came to tell me that the gurgling sounds coming from his chest area where hunger pains. The doctor strolled in at about 940. After a 2 minute assessment I was slapped with a $785 bill, just to make an assesment. Since I was unable to pay it I called aspca. Without any treatment, I was then made to pay $240 for pain meds and a catheter. Unprofessional with bad bedside manner. DO NOT TAKE YOUR LOVED ONES HERE!!!

Just call in and you will understand right away what other users are saying about this place. They are unprofessional and come up with any excuses to cover up their lack of skills / professionalism.They dont call back, they email back 3 days later, and when you confront them with their inability to do such a simple thing as to find an appropriate appointment they just say (after 3days) that their booking system is broken ...These pity excuses are a red flag for me.

My daughter takes her dog and once asked me to pick him up. Everyone was so great with her dog and answered questions, even though I was not his direct owner. Im glad it is in the neighborhood.

Everyone is very caring and great. The prices are fair. Dr Kiani really cares for all of the animals we love her. Thank you for taking good care of Fred

My dog LOVES going to the vet -she loves everyone who works there especially Dr. Kiani -she always goes above and beyond and is soo thorough and caring. I highly recommend Harlem Animal Hospital.

I went there with a hurt bird and they couldnt help me. not even with giving me a box.It is sad seeing an animal hospital that only helps cat$ or dog$. Just imagine taking someone hurt to a doctor and they say oh we cant help bye.Not everyone has the vocation for their profession.

The Harlem animal hospital is so unpleasant and unprofessional. I had a appointment that I was never called for and my dogs and cat needed there appointment. I called to see how this could be resolved and I was met with a Nasty employee and I was told that there was nothingThey could do and I ask to speak with someone in charge I was told there was no one in charge this place is a joke

Clean, friendly, caring. Excellent practice owned by one of the best vets Ive encountered. I walk my pit bull from 162nd street to the office and its worth it!

I called to try to bring my cat in to have them put my cat down and it’s all about money it’s not about doing the right thing for the pet it’s all about the money I don’t understand how people say they want to work for the animal care and I don’t care about animals it’s all about the money so what’s the point of being a veterinarian when you can’t do things for people with low income or people who are not able to afford to pay off a vet care

I really wanted to support this clinic in our neighborhood, but unfortunately - after 2 years - I need to move to a new vet for my dog. It is impossible to get a hold of staff when calling.

All they care about is money. 😩 Whatever happened to really caring for an animal no matter how much the cost you will lose out? Smh they dont even honor discrepancies of something so minor. Also, I get why phoen receptionists are so shady over the phone. It s because you wouldnt want to see them in the light. #shade

We had a great experience at this Hospital. Dr. Barnes was very nice, warm and caring. She responded to all our questions with patience

I love this place. My dog loves his vet, the staff and the entire experience. Everyone is caring and truly makes you feel welcomed.

Dr. Barnes was amazing. Very knowledgeable, professional, and personable. I am so happy I switched vets for my pup.

The best animal hospital ever. The staff was very friendly and knowledgeable. They educated me on how to better take care of my pet.

I came to them on the recommendation of a family friend who does surgical consulting for them. They have been great with my cat, and have very fair prices for NYC.

Some of the best vets. They care about the pets and go into super detail about bloodwork, x-rays, etc... We go out of our way ~40 minutes.

I had a great experience very caring friendly compassionate doctors and staff. Its very clean and organized.

Great place, nice sitting area the vetsare really nice and understanding. They take there time with my dog and really care about the well being not trying to push product s like other places.

Everyone is just so helpful and happy and the animals are as well the waiting room is a lovely place to be with you pets and they have lots of treats🧡🐶

I need to update Samanthas prescription records. I will try to call you later. Samantha is doing better. She says MEOW! 🐈🐱

Great vets. Staff is attentive and is always busy, expect a bit of a wait.

Excellent, place. The vets are very knowledgeable and super caring and loving of all the pets. Excellent staff and customer service

We got all of Kaceys shots here. Vet was great.

Welcoming, caring, knowledgeable doctors, techs and staff. Did not pressure me into spending more than I was prepared to. Called twice to follow up!

I had tbe best experience i ever had in my life their and my dog too and it didnt coast alot its great she was the best doctor my dog ever had

Took my Bella there staff are very friendly and super awesome with my Bella.Bella was very comfortable with the environment and staff.

This is a wonderful place to take your fur baby. The staff could not be any nicer and the doctor is excellent. Everyone made both me and my dog feel at ease. Moreover, the it is so affordable. My dog will continue to be a loyal patient. I could not rave more about this wonderful place. Highly recommend.

People are very friendly there. The vet seems very knowledgeable. Best one Ive been to so far

Front desk is horrible with communication. There’s a receptionist who is very rude and snarky on the phone, comes across like she’s bothered speaking with you.

Lady at the front desk is rude and unprofessional. Also this place did nothing to help my pet they only care about money. Real animal lovers stay away.

Great a selfie with my dog it is the best place Ive been ever very grateful to have been there and keep on going Ive been there for years they want

The service is good for My wallet a little bit expensive. The staff is nice and patience with the animals.

Staff and veterinarians are very helpful. Even thought the hospital is small, it is quick and efficient.

Very kind and caring doctor, worked with my budget. Waited forever when I went, there was an emergency before me

The receptionist had me waiting over 10mins to finish her phone conversation to be helped and my dog hadnt even had all the services I wanted rendered.

I love this place so much. The staff is amazing, and always respond promptly.

I have been going to Harlem animal hospital for about 2 or 3 years....... they are a very caring Hospital and the doctors and the staffs are always so friendly .........they work very hard to do what they do and even on the most busiest days they do the best they can to accommodate every client as possible with their needs and concerns in regards to their pets....... I have not had any trouble or difficulties or problems with this Hospital.... the doctors here are very professional and very knowledgeable and so are their staff..... if you give this Hospital a chance I guarantee you and promise you that you will NOT BE disappointed... they are also very reasonably priced and always do a great job with accommodating your pet as much as possible😍😻

Great! Sends you vaccination reminders. Staff and doctors are super nice!

Friendly staff and helpful. I recommend to any pet owner who can fund their pets care.

I wish I didnt have to give any stars. Took my sick cat in. Well after $750 of were done I was told my cat would last a week. Then attempted to have me put her down for additional money the same day. Heres the kicker I was given meds and told to bring her back in 2 weeks. The meds were making her sick so I stopped. Well low and behold, almost 2 months later she is somewhat back to her old self. I know shes sick but the visit was ALL ABOUT MONEY. The front desk staff and assistant was great. If you go to this vet DEFINITELY get a second opinion and do NOT put your pet down at their advise.

I recently got our new puppy vaccinated here. It was our first visit and everyone greeted us so warmly. I will be a regular here for certain.

First time there the staff was so nice, will be taken my kitten back for a follow up

Great dr who explained everything in detail and was not pushy about buying more services.

No regards for time. Appointments always an hour later with no regards

Great drs friendly staff; they explain in detail don’t try to nickel n dime you. Have been going to them for about a year n half very pleased with the care n service of my fur babies!!! Even adopted a stray cat that was dropped off to them! Will recommend honesty great people and service ❤️

They treated our dog well and kept him calm.

Our dog has been going to Harlem Animal Hospital for 5 years since he was a puppy. Dr. Kianni is a great vet, always taking the time to explain treatments and provide a longer term outlook for our pets issues. Her staff has grown over the years and have always been pleasant to deal with. Harlem Animal Hospital is a gem for Harlem, providing not only normal vet services but also surgical services including teeth scaling that other vets dont. I would recommend bringing your pet to Harlem Animal Hospital.

Im a 1st time fur mama & the place is wonderful! I was put at ease by the staff & the cleanliness. My baby had her first vaccines & a tear to her little paw looked at. They have free treats for the babies & plenty of hand sanitizer for us parents. Ask for senior/fixed income adjustments on your bill... every little bit helps @Harlem Animal Hospital. I recommend highly 👌🏽 👏🏽 👍🏽 💯 😀 🙌🏽

Very lovely people work here. The doc is great.

Could not be happier with my experience at Harlem Animal Hospital. From booking the appointment to the visit itself, everyone clearly cares about their job & their love for animals was apparent the moment I walked in the door. The staff know their four-legged patients by name & Dr. Barnes narrated her exam step-by-step, telling me what her observations indicated. Both Dr. Barnes & Leandra, the vet tech, handled my cat with care & kindness — at the end, even tucking some treats in her carrier as “snacks for the road.” I know my pet is in good hands with them. Highly recommended.

Do xrays and blood work in house. A little expensive but great for my doggies

This has been my cats vet since Ive had them. We love this neighborhood vet and Dr. K Remembers us and our needs every time we visit. It can be tricky to get an appointment, so its best to call with plenty of lead time for your regular visits.

Great customer service at the front desk. Kind and patient with my pet.

The service is consistently excellent. As important, the staff are extremely nice, caring and considerate. I just feel comfortable. Great Animal hospital to put your pets in good hands.

They really know how to care for and love your pets!

I have loved this veterinary clinic for 6 years. Dr Kiani saved Monty-cat when he had a complicated UTI, semi-blockage, and I am grateful for the excellent surgical and post-op care he received 3.5 years ago. Ms Marion in reception has always been kind, even if occasionally harried; the junior receptionists have been a rotating crew, some nice and about 70% are sullen. The vets are knowledgeable, and theres one vet tech (i wish I remembered her name-- its a virtue...) who is an angel.Covid has been rough on businesses, and the changing protocols; and I had an especially rough experience last Monday (late Sept 2021- had an appt, was there 4 hours, a few communication snafus, then they gave me meds for the cat but not enough for the course, charged my card the wrong way-- care credit gives you 6 months interest free to pay a big bill, dont put it through as a normal MC charge). Anyway, many new staff and Im glad the practice is growing; one bad day but the whole of my experience is why they drop only a bit, and down to 4 stars.

My wife and I had our first visit today with our almost 4 month old Bella (BostonTerrier). Before this visit we went to another veterinarian that was not as professional and we wasn’t even able to go into the facility. I am so happy that we researched this veterinarian because it was wonderful experience. Not only is it close to our home but they are very professional and took the extra mile to answer any questions we might’ve had . Bella has found her vet. We highly recommend Harlem animal hospital. Thank you from Anneline & Glenn Buckner!! 😊😊😊

They are caring and helpful and are very good with your pet

Ive really tried to like this vet - who is just around the corner. But twice now Ive been disappointed. The first time, I took my cat in to board overnight and they insisted on doing a check up and charging me for it. I made the mistake of mentioning that he is a very picky eater and before you know it I was talked into doing blood tests that showed nothing and was blown away at how much it all cost me. CRAZY expensive.Anyway, I figure - OK - my fault for letting them talk me into the blood tests. So today I wake up and my cat is really not well. I call and am told that there is no appointment and I dont know what to tell you. No support, no caring, just blank bland, I dont care attitude.So thats it. Time to find a vet that doesnt gauge you and does care.

Too expensive for basic products & services - you can find cheaper elsewhere

Very nice place and the ladys in the front were so nice thank u so much I will definitely be back . And to the awesome doctors and there assistance

Dr. Kiani is the best. Very thorough and transparent. Sometimes the wait can be long but I am an understanding person in that regard. I have moved out of Harlem but this is still my vet.

Great staff. The Vet owns is absolutely amazing and very personable. Shes very detailed oriented. Love this place!

I never had a problem at this place.Love it&their price is reasonable

Great place, very nice technicians and veterinarian. My little guys were calm in their caring hands.

They care about my cat like theirs. Professional crews!

Ive brought my cat here for the last year and half, for everything from exams/vaccines to her spay procedure. I have loved Harlem Animal Hospital -- Marion, Dr. Barnes and Dr. Sanabria have all been amazing and have taken such good care of my cat. Now, I brought my puppy Rey in last Sunday and we saw Dr. Yusef who was not very personable and really didnt give us any information unless we flat out asked. My puppy was coughing and throwing up the next day so of course I called to see if I should bring her in thinking it was a reaction to the vaccines (DAPP and Bordetella) however I never received a call back. I had to call 4 different times the next morning over the course of 3 hours to finally receive a call back with a technician who told me that my dog is probably sick from the weather or coughing from the heat in my apartment. Now my puppy is still coughing and threw up again today and I will be taking her to another vet because Im so annoyed with this entire sitation and the lack of unprofessionalism and care.EDIT:I ended up seeing Dr. Kiani who assured me Rey was just having a reaction to the Bordetella vaccine. She also gave me alot more information on puppies in general and what to look out for in the future. The visit 100 percent put me at ease and was what Im normally used to. Thanks again Dr. Kiani!

Great staff, very kind to our pup Abigale

The Vet tech and Vet took the time to explain all that my dog needed without prompting. They truly have petside manners. LOL!

Great place, great workers, great doctors for your pets

My big bruiser cat was petrified, but they were all kind and caring and thoughtful in examining him.

Super friendly and caring team

Dr. Barnes and her staff, Maryann, Leandra, Keira and Ari were awesome!

Dr. Kiani is a shady and dishonest person who alters and manipulates medical records to cover up for her own inadequacies and Incompetence. DO NOT TAKE YOUR PET TO HER. Also the person dr. Kiani has answering the phones when pet owners call in, named Flavia is very unprofessional,nasty, and downrite rude and classless.

They are nice and kind I love this place but it is really expensive can’t lie but my dog was sick they said she had cancer and diabetes automatically that broke my heart they tried to help her but she was too weak so they said if they can put her to sleep so my parents decided it was best for her instead of going through all the pain so they put her to sleep and I appreciate that they tried to help her

Had a great experience with the doctor and team!

Our tenants enjoy this place.

Friendly front desk, technicians and vets. Competent.

Awesome place, youre in good hands here.

Very rough with animals

My pet did not have a good time there.

Great staff from the receptionist to the vets.

Wouldnt help us after we told them it was an emergency

Smart, caring people beginning with reception!!!

They take care of my 🐕 well

Nicole is great with Rolo!

Great customer service

Great vet friendly staff.

I love it. The best in NY

Terrible service trying to schedule an appointment

Great service but very expensive

They truly love animals