Urban Woof NYC - 78th

318 E 78th St, New York, NY 10075, United States
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Urban Woof NYC - 78th
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Ni
Review №1

I took my dog to Urban Woof when living on the UES. We then moved to midtown and have yet to find a better spot. I still take him all the way up town for grooming and boarding. You can’t beat the price and quality. Perfect grooming every time. Highly recommend

Ia
Review №2

My sweet Mel loves Urban Woof NYC daycare. This is her waiting at the gate when I tell her we are going to daycare. All the staffs are great, also I love the convenience to use the daycare services.

Pa
Review №3

I cannot speak highly enough of Urban Woof and the staff at the Doggie Day Care. On mornings when I need to drop my puppy off I sometimes get theyre before 7am before they open and they will often take my puppy in early. Im always happy to see that séamus is often too eager to get in the door to play.Whenever I pick him up he is still a excited as when I spotted him off so he clearly had a great day there with them. When we get home, he just drops and I get a quiet evening (well until maybe be till 9 and he perks up again 😅). I dont know what they do with the puppies that are theyre on a full day for care but whatever it is it work as my puppy is both happy and exhausted when he gets home.This then brings me to the staff at urban woof, they are always full of smiles and courteous when I drop him off and pick him up so I want to thank them for the level of professionalism they show each and every day.I will not be changing my puppy care from urban woof any time soon.

Ka
Review №4

The owners care more about money than your dogs wellbeing.I recently left my abusive partner. He took my apartment, all of my stuff, and my dog. All I care about is my dog. I tried to pick him up from here showing that I had a letter from the breeder, that his microchip is registered to me, a police report for domestic violence, and text message proof showing he was violent towards me and my dog.The police said it was up to the daycare, and because my abusive husband dropped him off this morning, they sided with him.My husband has no money, he was not going to sue them and has no case to do so. They sent my dog home with an abuser who will never let me see him again. I hope the owner who made this call never has to feel the pain of what m going through.

Sh
Review №5

Highly recommend!! I was nervous about finding the right place to bring my 8 month old puppy for his first cut and I’m so happy I went with Urban Woof. The check in process was easy, staff was friendly, and best of all — our pup looks absolutely adorable!! He hates when we give him baths at home, so I was expecting him to be on edge when I picked him up, but he was smiling ear to ear. Thank you Urban Woof! We’ll be back :)

D
Review №6

Urban Woof NYC is an amazing place to drop of your Dog for any type of service they offer.I highly recommend this business for all your Doggie Day Care, Boarding and a Dog Grooming needs.The staff is attentive and made me feel at ease when I dropped off my dog for his 1st doggie day care visit.

De
Review №7

My pup Story has been going to Urban Woof since he was only a puppy. He is an excitable little bundle of energy and I can’t imagine what I would do without Urban Woof in my corner. Marcos and Sylvia are beyond amazing and the staff that they have chosen are also fantastic. I have never had to worry about my pup ever since I found urban woof. Thanks for being his home away from home guys!

Sk
Review №8

I use Urban Woof for day care about 3X a week for my puppy Molly while I am working. I have had a such an amazing experience with them. Ive been going for about 2 months now and I see it becoming a necessary part of our routine now. It is always nice to see a familiar face there and my puppy jumps right on in now in the morning and is exhausted from all the fun when we get back! I love that they have early drop off and late pick up since I work long hours and cannot leave her at home due to my sensitive neighbors. They show great attentiveness, recently my puppy wasnt feeling well and they let me know right away, that means they care. Its a great neighborhood spot, and I would recommend them to everyone! Thank you Urban Woof for the extra mile you to go to keep our babies safe.

Jo
Review №9

Urban Woof is amazing. My dog loves going for the day and the staff are wonderful and attentive to the pups.

pa
Review №10

Great place , great people and great service .I’ve worked with them for over 6 years. Really recommend them.

Gr
Review №11

We took our dog Bao to Urban Woof as a puppy for daycare 3x per week, and Urban Woof was awesome. Marcos and Sylvia (owners) always made us feel at ease and that our dog was well cared for. Couldn’t say enough good things about them!

Na
Review №12

One of the best doggie groomers in NYC! My Theodore not only looks amazing and so handsome everytime he gets groomed but the staff absolutely adore him - and vice versa! He literally smiles with joy everytime we near the Urban Woof door. They care so much, are incredibly accommodating and Im so grateful to have them nearby. Thanks again!

Me
Review №13

I have boarded my dog here a few times for one to two nights when I can’t find a friend or family member to watch him. I recently boarded him for eight nights. He has separation anxiety so I love that they don’t place the dogs in kennels or crates. He always walks willingly into Urban Woof, which I can’t say about all places (like the vet or his groomer). My only issue with this place is that they never return uneaten food or treats. I sent him with ten days worth of food, treats, and dental bones and they returned nothing following his eight night stay. Not the end of the world, but I do wonder how well they are keeping track of the supplies we send. He doesn’t have a big appetite, so I know a lot went uneaten.Overall, I think Urban Woof is a great place for doggy daycare and a short stay of boarding. I probably won’t board him again for an extended stay because I can’t trust how well they are tracking what he’s eating.

ja
Review №14

They are incredible - amazing customer service and always so flexible to help arrange walks on very short notice. Their dog walkers are so kind and truly care for all of the dogs. We couldn’t be happier with them and would highly recommend to all!

Gr
Review №15

I cant say enough good things about Urban Woof. We have worked with them for walks, daycare and grooming for over three years and loved getting to know the owners and staff. Marcos, the owner, knows our dogs personality and temperament well and you can tell he, Silvia and the whole staff genuinely care about the wellbeing of the dogs. Its such a good feeling to see our dogs excitement to see the Urban Woof team around the neighborhood--highly recommend!

El
Review №16

We absolutely adore Urban Woof. Our puppy is always so excited to go there and she comes home so happy, healthy and tired out from playing all day. We use them for day care, grooming and boarding and all their services are excellent. Everyone who works there truly loves dogs! They are kind, very responsive and always professional. This place is a gem!

pa
Review №17

Best dog grooming facility on all of east coast. We moved away from NYC and would drive down 4 hours to get our mini golden doodle Bryson groomed here. Special shout out to Gabriel for always being so accommodating for Bryson. Believe it or not being close to urban woof was one of the main reasons that brought us back to New York.

Sh
Review №18

Urban Woof is just absolutely great! My dog who previously was a little nervous around new dogs now runs and pulls his way to daycare whenever we go. It is so clear from his reaction every time he runs through the door that he loves it and I think that is a testament to the staff. The day after I brought my dog for the first time they knew my name and his name and have been great about giving updates to nervous first-time dog owners like myself. It’s so nice to have a place where I know not only my pup will be safe and cared for, but he will have a great time!

Br
Review №19

Urban Woof took such great care of our pups! They were incredibly friendly and reliable. While we were on vacation out of town they kept us updated on how things were going (Great!) -- it was wonderful not to have to worry about how well taken care of they were, in every picture they were super happy! I would highly recommend them to anyone!

Br
Review №20

After months of trying out different doggie day cares, I stumbled upon urban woof and they are beyond amazing.I’ve been sending my chocolate Lab, Logan to them for almost two years now and the entire team at Urban Woof is like family.They are friendly, accommodating and takes great care of all the animals. The facility is clean and inviting. The dogs get taken out on several walks a day (to Central Park) which many other day cares do not do. Logan is always excited to spend the day at daycare and always comes home happy and tired!Urban woof also offers grooming and boarding which are also both wonderful. They are your all stop doggy shop and I wouldn’t trust anywhere else with my dog.Can’t recommend them enough. Not only are they cheaper than a lot of the competition but so much better.

St
Review №21

Urban Woof is an amazing place! Everyone is super kind and professional. My westie Stella loves going there and this is a proof that she will be safe and cared for. The grooming service is also great! They cut her hair exactly how I tell them and she always comes back smelling really good!

Ti
Review №22

I highly recommend Urban Woof for grooming anxious, long-haired dogs! They try their best to accommodate the grooming style you request while also ensuring that your dog is safe and comfortable.

Br
Review №23

We were searching for a good groomer on the UES, and thankfully we found Urban Woof! They take great care of our pup and they really listen when we tell them our cut preferences. Highly recommend!

El
Review №24

We left our 6 month old dog with them for day care for about 4 hours. As we were leaving we saw him entering the room where all the dogs were and they all ran to him barking, and one even bit him. The staff assured us they are watching him and everything is OK, so we decided to go ahead and leave him there. When we came back we saw him in the corner, they said he kept to himself. He didnt eat or drink the whole time he was there and they didnt seem to make an effort for him.The worst part is now that a week has passed we found out that our dog caught Kennel Cough and we are sure he got it there.Overall a bad experience and we will not return.

Ga
Review №25

Why this place is the best dog daycare around:- open from 7am to 8pm (good for people who work long hours)- super friendly and helpful staff- my dog loves coming here. He runs in and is always happy when I pick him up.- they can handle big dogs and high energy dogs- there is a camera so you can watch your dog and see them playing with other dogs- price is the most competitive we found

St
Review №26

I didnt have a great experience at Urban Woof. I see a lot of great reviews, which is why I chose them, but after getting my dog back she seemed unusually nervous and it looks like a couple bumps on the back of her neck got nicked and were bleeding. It can happen, but they either didnt notice it or didnt care enough to say anything.Based on how nervous my dog was, she didnt have a good time either, and shes never had that kind of response before. She is happy and excited to see the vet that has drawn blood from her multiple times, and wasnt traumatized by the vet down the street, but somehow had her tail between her legs as she left from getting groomed.I wont be back.

Ke
Review №27

Sylvia and her team are absolutely AMAZING, and they go truly above and beyond for the dogs they care for. My roommates and I run a side business boarding local dogs is the upper east side, and we were horrified when we were tasked with taking care of two older medium sized terriers who unfortunately had clearly not been washed or groomed properly in years. They stunk, their hair was matted, they had sores on their bodies, and they needed a thorough grooming immediately. Despite having a full day of appointments, Sylvia offered to take on the jobs at 4:30pm on a Saturday (they close at 5), thinking the work would take 3 hours. It ended up taking 7 (!!!), with us picking up the dogs that same day at midnight. My mind was BLOWN at how incredibly clean, fluffy and happy the dogs were returned to us. Urban Woof changed these dogs’ lives for the better, not for money (we were offered a discount because of the circumstances), but because this business truly cares about its clients, the dogs it cares for. I can’t properly express how grateful I am to know that there is a business like Urban Woof out there to care for our furry loved ones. Thank you, Sylvia!

Ji
Review №28

I would like to thank Urban Woof NYC for everything you’ve done to take care of MASON. I definitely wold refer you to my friends and family.. Mason is doing well now..Thanks againOwner/ Jiel Parks /Mason 🐶

Ch
Review №29

We have been taking our Frenchie Luna to Urban Woof for about 9 months now and she absolutely loves it there, everyone is so friendly, willing to help and personable when they meet you. They have so many dogs that go to daycare there, not crowded at all (they just added an extension for the puppies to have more room to play). If you get a monthly package you will also have access to the webcam where you can check in on your pup throughout the day.We have other daycares near us but Urban Woof is worth the walk! Highly recommend.

Ch
Review №30

Had my first groom and already in love with these people! So happy for my dog!

Cr
Review №31

The best doggy day care on the Upper East Side, you will not find a cleaner, friendlier and safer environment for your dog to hang out and play/be groomed. Marcos and Silva, the owners, are the sweetest couple who always go out of their way to help my wife and I with early and late pick-ups and v. flexible hours when we need last minute changes to our dogs boarding arrangements. Check it out, our friends love it too.

Ye
Review №32

This location is a gem. Truly. The esthetics alone are enough to make you feel at ease. Vibrant & inviting. The center is spacious with dedicated rooms to allow dogs to have a peaceful, yet fun time while away. I went for my first grooming and was blown away. The staff is extremely nice for one, very accommodating, and assuring as I got nervous leaving my dog(as though it were his first day of preschool) first thing I smelled was cleanliness as the door opened, which made me feel good about the hygienics of the location. Staff asked me how I wanted my groom, gave them my feedback and...2 hours later with a simple notification via text my dog was ready. I get there so eager to see my dog Nico and boom, they open the door with a smile and he is not only what I expected but more, even fitted in a Halloween bandana. He smelled like a puff of heaven and looked like one too. The groomer did a phenomenal job, and my little mature Nico isn’t exactly the sweetest peach during grooming...She is a boss woman! I feel good as a puppy parent to taking him to Urban woof, the husband and wife duo really created a one stop shop. Day care, grooming, dog walking & overnight boarding! In love. Obrigada for brining such and amazing place to the neighborhood!1💛

Jo
Review №33

We used Urban Woof for many years. The owners are incredibly caring and responsible. They took excellent care of our standard poodle for daily walks, overnight boarding, and grooming. If we get another dog, we would definitely use Urban Woof!

Am
Review №34

The owners of Urban Woof have been walking our ten year old standard poodle, Molly, since she was a puppy. They are reliable, kind, and take excellent care of Molly.Urban Woof has watched Molly overnight for us, and are able to accommodate Molly’s special needs. We know we don’t have to worry about Molly when she is in the care of Urban Woof.

An
Review №35

Marcos and Silvia are great! They have been taking care of my dog for the last seven years. My family and I really trust them. They are reliable and super friendly. Sugar adores them and is always super happy after her long morning and evening walk at Central Park.

Ja
Review №36

I dont know who loves Urban Woof more... Me or my dog Wade! The staff is extremely knowledgeable and caring. Wade loves going here so much that I cant walk him anywhere near 78th and 2nd because he thinks hes going to daycare and gets extremely excited! I highly recommend Urban Woof!! Every service they offer that Ive tried out has been a great experience from daycare to grooming, they do an amazing job!

La
Review №37

I highly recommend! I have known Marcos for over 15 yrs with my black labradors! I trust him and his crew! My dog Walter loves Leonardo! They have been a God-send with me getting over rotator cuff and toe joint surgeries! 🙏♥️

ST
Review №38

The worst experience! On 12/17/20 I brought my 8 month old Bernedoodle to Urban Woof for grooming I explained to the person who greeted us at the door that Bubba was going to be neutered the following week could they please do a sanitary trim. After returning home realized that he needed a little bit more of a trimming in the buttocks area. So I brought him back three days later and asked if they could make the buttocks area a little shorter the woman at the door explained to me that they were busy but could check to see if they could fit Bubba in. She returned no problem so they took Bubba in. When they return Bubba to me I said thank you and walked home we live a few blocks from Urban Woof. When we returned home I noticed that Bubba was looking uncomfortable and started whining and licking his testicles. Whoever did what was supposed to be a trimming shaved the poor dogs testicles to the point where they were bleeding call it razor burn or trimmer burn. This was 3 o’clock in the afternoon unfortunately my vet didn’t have an opening until the following day at 3o’clock.The dog has been whimpering and crying and pacing the apartment for 24 hours straight. When I finally got to our appointment the Vet came out and said she’s never seen anything like that before from a groomer. We need to apply ointment every 12 hours plus pain pills twice a day and is wearing a cone for the next three days. On top of all of this my wife reached out to Urban Woof and asked for the owner or manager to call her. They never bothered to return the call it is now 8 hours later and the dog is still in tremendous pain and crying. Shame on you Urban Woof!!!

N.
Review №39

Great place for your dog to have lots of fun! Fantastic service, great space and the staff is always attentive. You can see they love the dogs. My little one loves going there! She already knows the way and starts wagging her tail as soon as she is nearby. She knows she is in for lots of fun playtime.

Wi
Review №40

Some of the best people I have ever met--theyre a lifesaver if you work and have a pup. I use both their daycare and walking services, and have absolutely no complaints. My pup loves them, and gets excited every time we turn the corner on their street. Easy five stars.

Je
Review №41

Please read everything before deciding. Its not a bad place, I just didnt get a warm and fuzzy leaving my dog here. The staff was mostly friendly and when I picked up my dog, she seemed fine. Not skittish from mistreatment, or anything. However, I couldnt go in to see where shed be kept, the facility, or how the dogs are treated on a normal day. On top of that, when I came to get my dog, they didnt know which leash went with which dog, or which dog belonged to which owner (after being told the dogs name and description). The leash and dog part appears to be a simple lack of organization and wouldnt affect the animals wellbeing. I would have felt better if I could have taken a look around to see the facility and if there was a little more professionalism/organization. Overall, not a bad place, but Ill probably try to find somewhere I feel a little more at ease.

Ch
Review №42

Always a great experience here with a staff that loves dogs and is experienced. The only place I take my puppy to get groomed.

Cl
Review №43

Bad communication. I asked a person on the phone if my puppy can get groomed last Saturday around 3pm and she said she’s going to text me and send me an email. Received text from her and tried to schedule an appointment but no answer. Today I texted again for the appointment update and they keep telling me that they’re going to send me an email shortly. Wonder why it is so hard to arrange a grooming appointment. They could’ve at least let me know what time they are available or send me the email that they’re always trying to but failed.

Mi
Review №44

I was nervous about leaving my dog for four days but Urban Woof assured me that everything was going to be ok. When I picked up my dog he was in good condition same as I left him. Thank you Urban Woof.

Va
Review №45

At Urban woof you can leave your doggie and know that they will take good care and they also have great grooming services! Im very pleased with them, and I can tell that Fido gets very excited when we are approaching the store!

Ma
Review №46

My dog Baxter just gor groomed at Urban Woof NYC. He looks great. Their groomer is an artist, and he takes a great care of the puppies. Super recommended.

Ph
Review №47

Simba and Nina love going to Urban Woof. My wife and I adores all of the staffs. They take a great care of our puppies.

Mo
Review №48

Very nice place and welcoming team. Accomplished what we asked for and more. Very pleased with the quality of the grooming. Talented groomers and warm vibe. Highly recommended and weve tried multiple groomers in the city.

Ma
Review №49

The first time Roger did a great job. Next time They told me he was busy but would groom my dog...he was not there and someone injured my dog ( ears were burned) I stayed there waiting for Roger to appear .They kept saying he was busy. When I went home and noticed my dogs discomfort I called and asked for Roger. Not available.. they lied he wasn’t thereDo NOT trust them with your dog. Shameful

Di
Review №50

I’ve known Urban Woof for a few years now ! My dogs love them!!! Great people who truly values the dog and it’s owners!Congratulations on your physical store! It looks amazing!

Ju
Review №51

Amazing place!The owners are super attentive, reliable and friendly. The place is always very clean and smells great. The dogs are very well taken care. It is a relieve to have a such great place close to home where my dog loves to go at. I strongly recommend.

Sa
Review №52

We have an aggressive dog and a sweetheart playful dog. Amazing work done with our aggressive dog and our sweetheart came home looking like a princess. Thank you to an amazing staff taking care of our babies!

Na
Review №53

Marcos and his team are absolutely amazing. They are all so sweet! My puppy Rover loves it here and you can tell the staff is passionate about pets!

Da
Review №54

Omg at first I didn’t reconsider my dog, I’m not a popular guy so my dog is my best friend so seeing my dog being soo well treated makes my extremely satisfied with their work and professionalism at Urban Woof NYC. BY seeing my dog happy and well treated I will always use their services! Great Job!!!! 👍

Ni
Review №55

Love this place..the people there are super professional, respectable and they take very good care of your pet. They do grooming, boarding,and the best part of it they make your pet feel very much at home. Give them a try you wont regret it..

Fa
Review №56

My dog had her first groom here last week. Very easy to schedule an appointment and my dog came back super cute.

Ju
Review №57

My dog came back smelling so good and they cut his hair exactly how I told them! They pick up and drop your dog home too! Deff recommend them

Ke
Review №58

I’ve been having Urban Woof groom, group walk and individual walk my pup and they have been great. They have been reliable, communicative and just overall awesome. I don’t stress over my buddy cause he’s in good hands.

Cl
Review №59

Our dog has been a regular at doggy day care for the last year and she loves it, as do my husband and I. Great people and fantastic service.

Ra
Review №60

Always friendly, accommodating, and treats our pup so well. Highly recommend!

Jo
Review №61

They’re the best!

Je
Review №62

Urban Woof is not just a dog care service; its a sanctuary where your furry companion finds the utmost care, attention, and love. Led by Marcos, Silvia and their exceptional team, Urban Woof has set the gold standard for dog walking, grooming, and daycare services, making it the go-to destination for pet parents seeking top-tier care for their beloved companions.What truly sets Urban Woof apart is the genuine love and dedication Marcos and his team have for every dog in their care. Their passion for animals shines through in everything they do, from the personalized attention they provide to the innovative services they offer. As a pet parent who has entrusted Marcos and Urban Woof with the care of my dog since he was a puppy, I can attest to the unparalleled level of professionalism, compassion, and expertise that defines this place.From the moment you step into Urban Woof, its evident that safety is their foremost priority. The facility is meticulously maintained to ensure a secure and comfortable environment for all dogs. Marcos and his team understand the importance of creating a space where dogs can thrive both physically and emotionally, and they go above and beyond to ensure every pup feels at home.Grooming at Urban Woof is not just a routine task; its a pampering session tailored to meet each dogs individual needs. Whether your dog needs a simple trim or a full spa treatment, the skilled groomers at Urban Woof handle each session with precision and care, leaving your dog looking and feeling their best. My dog Theo always looks so handsome when he comes home from Urban Woof!When it comes to walking, Urban Woof offers more than just a stroll around the block. Their experienced walkers provide dogs with great outdoor experiences, ensuring they get the exercise and mental stimulation they need to stay happy and healthy.They offer wonderful group walks and Marcos is extremely accommodating if I ever need a private walk at the last minute, which is helpful as a new mother.What truly sets Urban Woof apart is the genuine love and dedication Marcos and his team have for every dog in their care. Their passion for animals shines through in everything they do, from the personalized attention they provide to the innovative services they offer. Urban Woof is more than just a dog care service—its a second home where dogs are treated like family.Thank you Marcos and team!

Ja
Review №63

We adopted our dog Campbell in September 2019 and he is just the best little Bichon we could have wished up. However, neither of us had ever had a puppy before and we both worked full time. We were so overwhelmed. I honestly mean this when I say, we could not have raised Campbell on the Upper East Side without Urban Woof. They literally do it all, from house calls for puppy playtime pre-vaccination, to midday dog walks at maturity, day care, overnight boarding, grooming, and they do each service with the greatest level of professionalism and customer care you could hope for. Campbell was obsessed with Urban Woof. If we got to within two blocks of the place he was tugging on the leash to race over to their storefront. Marcos and his family dont treat you and your dog as clients but as family. Sadly, we left the Upper East Side in July 2020 due to fall out from COVID-19. Of the many many things well miss about the city, Marcos and the Urban Woof family are right there at the top of the list. We can only hope the next dog care service we use is anywhere near as good as they are. Thanks for everything.

Ma
Review №64

My dogs love going to Urban Woof. I highly recommend this facility

Sa
Review №65

I come here to congratulate you for the excellent work! Maya loves to stay there! Thank you Urban Woof famíly

Ba
Review №66

GREAT CARING AND LOVELY OWNERS THAT REALLY CARE ABOUT DOGS. THEY OFFER DOG WALKING, BOARDING, DAYCARE AND GROOMING IN UPPER EST SIDE.

Ro
Review №67

I loved the place, the owners are very careful and I supe recommend to everybody! Congrats! I love it!

Cy
Review №68

Very professional and caring. My dog is so happy when I pick him up. The staff is so nice and patient. Love this place!

Ju
Review №69

Pup always look great after grooming.

Or
Review №70

Excellent grooming and walking service. Very responsive and accommodating.

Al
Review №71

Urban Woof is fine if you’re looking for fine for your pup! They told us they had 2 rooms but then suddenly, we didn’t see our dog in either of the rooms, and they said there is a 3rd room. Then when questioned, they kept passing me from one person to another, and then was told there is no 3rd room. We picked up our pup and he had no drool or anything that resembled having played with pups all day! Every time we pick him up from here, he immediately pees. It’s almost like they don’t give dogs the opportunity to go to the bathroom. Overall, the lack of transparency and inconsistent responses leads you to be skeptical of what happens behind the closed doors. They use Covid as an excuse to not give tours or allow people to step inside the door.

HF
Review №72

Urban Woof is the best Dog Daycare Center in NYC. Everyone is so kind and professional. All services offered are terrific. My dog is always thrilled to see everyone pick him up. We are so lucky to have found Urban Woof!

ju
Review №73

Nice place with nice people. Your dog will love it ❤

Av
Review №74

We had a horrific experience at this establishment. Upon dropping off our pup, we had several questions around updated protocols and changes to the operations of the business based on COVID conditions, this coupled with the fact that the business is running on a skeleton crew.The owner, Silvia, met our questions with an incredibly unkind and disrespectful tone. We couldnt get a word in, and after attempting to quell the situation and simply get our questions answered, she became hostile.Once she began yelling at us on the street, we elected not to leave our puppy in her care.If the owner was willing to display that kind of hostility and temper in a public forum, we cannot imagine what she would be capable of in private with our pup. This woman snapped, right in front of us and seeing as pups of any age require patience and a calm temperament, someone with such hostile tendencies is not a proper match for animal care.In our 20+ years in NYC, this was by far the worst and most terrifying exchange weve ever had with a business owner. We thought long and hard about leaving a review, and its our first negative review on Google for any service, ever.In seeing other negative reviews on this business in Google (all recent), the way the owner responds to very fair constructive criticism by her clients says it all. Blaming and shaming clients, and only partially taking responsibility for the issues speaks volumes to the ideology, and showcases a business unwillingness to learn and grow.Dog owners beware.NOTE:To be fair on this review, pre-COVID, we had worked with Marcos at this establishment and he was absolutely lovely: Responsive, kind, knowledgeable. He was always very professional and took the the time to patiently explain procedures and safety protocols (such as how group walks function and what equipment is used, etc). Additionally, the in-house camera feature and app is wonderful.

va
Review №75

Our dog Gracie, a cockapoo, loves Urban Woof and we couldn’t be happier about leaving her with them.There are a few doggie daycares closer to our apartment than Urban Woof, but we travel a bit farther for better quality. We love the convenience of having many services in one place. Gracie is also groomed at Urban Woof and the team there goes the extra mile to ensure we love her cut each and every time (the bandanas are also cute!).Silvia and the team at Urban Woof are passionate about dog care, helpful, and accommodating. When we first reached out about services with several questions, she took the time to thoroughly answer our concerns.Gracie starts pulling to Urban Woof when she’s several blocks away! She too highly recommends it.

jo
Review №76

The owners of Urban Woof (Silvia & Marcos) could not be any more caring, lovely and professional.My pups drag me to the salon when I ask them ‘do you want to go for a bath?’Can you imagine...3 Bichons that ordinarily hate being groomed, dragging me down the block?My dogs stop traffic after the groomer finishes their haircuts, too!And the pups love playing there during their doggie play dates!I couldn’t be more thrilled with this doggie salon.And when I travel, I rest assured knowing that Woof will watch over my pups and safeguard their wellbeing.Woof is a Neighborhood Treasure.Plus, these are not only really nice people, but they are reliable, responsible and honest!

He
Review №77

Great groom at reasonable prices. Very friendly!

Pe
Review №78

Such an amazing environment! Love the people, live the service!

Ma
Review №79

It is a great place for your pets!🐕‍🦺🦮🐩🐕

Ra
Review №80

Best

Fr
Review №81

Horrible walkers. ,very rude and unprofessionals.

Mi
Review №82

They are incredible!!!! I love it! 💕💕💕

Ma
Review №83

Great place for our puppies!

La
Review №84

Kind and accommodating

E
Review №85

Dogs are happy here!

Je
Review №86

They are A+

Al
Review №87

Good people

Ha
Review №88

Excellent place to spoil the darlings of the house. Very humane and qualified staff.

al
Review №89

The best in care for your pet

Information
88 Photos
89 Comments
4.6 Rating
  • Address:318 E 78th St, New York, NY 10075, United States
  • Site:http://www.urbanwoofnyc.com/
  • Phone:+1 646-886-5515
Categories
  • Pet groomer
  • Dog walker
  • Pet boarding service
  • Dog day care center
Working hours
  • Monday:7 AM–8 PM
  • Tuesday:7 AM–8 PM
  • Wednesday:7 AM–8 PM
  • Thursday:7 AM–8 PM
  • Friday:7 AM–8 PM
  • Saturday:9 AM–5 PM
  • Sunday:9 AM–5 PM
Service options
  • On-site services:Yes
Accessibility
  • Wheelchair-accessible car park:No
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