Pet Expressions

The owner of Pet Expressions in Saint James is an extraordinary individual, truly a gem in the community. Her natural ability to connect with animals is remarkable; she has a special way of understanding their needs and behaviors. My corgi/Chihuahua absolutely adores her, and it’s evident that she treats each pet as if they were her own. Plus, her prices are exceptionally fair, making her services accessible to everyone. She’s always flexible with scheduling, accommodating last-minute requests without hesitation. And for those driving in, the ample parking available makes each visit convenient and stress-free.

We’ve been taking our yorkipoo to Susan for years now and she is truly the best In the area! What dog actually gets excited to go to the groomer?! Susan always does such a great job with his cut and is very accommodating with appointments. Highly recommend if you’re looking for a responsible, accommodating, and high quality groomer!

My dog Arthur always looks great after getting groomed at Pet Expressions. It costs me $98 before tip, which I think is very reasonable, especially considering how expensive the area is to own property. He always looks so good that we have people stop and ask us on walks where he gets groomed! It does take a while before you can pick up your dog, but that is no different than any other groomer I have been to.

Great place! I get to visit Toby and the other birds anytime. Haha

Susan did it again. Looks like she hurt another dog. Took my little shih tzu for a groom and that night eyes were watery. Next day, red and watery. By the next day, discharge from the eyes and then he wasnt even opening his eyes. He was docile and totally out of it. Took him to the vet and was diagnosed with corneal abrasions in both eyes. Without even me offering information, the vet asked if he had recently been groomed. In the vet report it says corneal abrasions due to recent groom. Vet bill $235 for visit, antibiotics, eye drops, and pain meds. And $100 for the groom. Her prices are variable, like other reviews have said. All cash, no receipt, and she makes up the prices as she goes. Susan the owner will not accept responsibility. She was totally dodging my calls for weeks, promising me to call, but never did. After I threatened her with small claims court, she finally said she will pay half the vet bill out of the goodness of my heart if we come and get the check from her, and sign papers that we will not take this further. The fact that she is not accepting responsibility for this is what is really upsetting me. She obviously rushes through the groom. The vet said it was either from rough washing of the face with an abrasive cloth, or a chemical was sprayed in his eyes, or possibly from the scissors, b/c she cut way to short near his eyes. Please do not take your pets to Pet Expressions.

The salon is filthy and the owner is dishonest. She charges premium prices for grooming and does not use a quality shampoos made for dogs but instead uses only Dawn dish soap! It’s unfortunate that there are people like Susan running businesses like this and hoodwinking people but unfortunately the world is made up of all kinds. I just wish more people knew because helpless animals shouldn’t have to be the ones to sit in dirty cages and bathed with dish soap!

I took my dog to pet expressions in Saint James today. They did a horrible job. First all, they kept my dog for 7 hours, then when I finally when to pick him up the owner was very dishonest. She charged me $100 but conveniently forgot to tell me they hurt my dog. I asked how my dog behaved and she never said he was aggressive or difficult. I didn’t notice until I came home that the poor thing got two deep cuts right under his eyes. My husband called her to ask her for an explanation, instead she was very dismissive and unprofessional. The least she could have done is to apologize. Never going back to this place.

What a terrific place to bring your dog, full of true love and concern for your animal. I went to pick up my brothers dog and was met by a young lady who was very welcoming. When you walk in there are bird cages filled with parakeets and parrots and I was admiring them. The young lady at the front desk asked if I would like to have one perch on my finger. She placed the bird on my finger and what a joy it began kissing my face and I fell in love with it. Sue the owner was grooming my brothers dog and you can see the love she has for the animals in her care and is also a terrific groomer, my brothers dog looked adorable. So if you live in St. James or the surrounding areas give Pet Expressions a try they are great and are warm and welcoming not only to you but your pets.

The service was great, very friendly and they took amazing care of my dog. This is the cleanest and happiest he has returned from a grooming visit! I was very impressed and would recommend their services.

My furnace Little Miss Absolutely loves her cut!! Thank you Susan and her staff👍😁

This is what she did to my poor dog. She shaved all the hair down to the skin between his eyes trying to rush him out. He hasnt been the same since. This is after waiting 5 hours. She over books, and obviously under staffed which is crazy to me since she only takes cash, and keeps jacking up the price. When I called her to complain, she denied any wrong doing. Takes no responsibility. Dont go here if you love your pet.

Great experience. Professional and friendly. Did an amazing job on my dog.

The best! Truman loves his cuts :)

Great experience for both my dog and cat!

This week I had brought my dog here, waited in my car for an hour and then three more hours after that, the lady never called me to tell me when my dog was ready I waited in the car for about four hours. Then when I go to pay the lady tells me the price is $87 for my little poodle. Like she made the price up on the spot. Not only did the lady try to lie by telling me she’s been calling when I had no miss calls but also kept my dog there for a crazy period of time. 0/10 would not recommend

The groomer isnt careful, has harmed our dog during grooming.... would not take your pet to this person. she isnt smart enough to own up to her mistakes. Groomers are not licensed and therefore there is no accountability. Think about that....and go somewhere else.

Awesome place!!

Great spot

Great grooming