Lucky Paws Pet Grooming

Had a 9:30 AM appointment. I have been a customer for a couple of years. When I arrived at the location, the doors were locked and the lights were off. When I called the business, someone picked up and said that they would call me back and we’re trying to find out why the staff wasn’t in the store. I received no callback and was not kept in the loop of what I was doing while I was standing outside with my toddler and my 85 pound boxer. I called back. I spoke to another woman who said she was looking into it and put me on hold and never came back to speak with me. 40 minutes later I’m still sitting in the parking lot, without a call from the business, trying to figure out what is happening with my appointment and extremely disappointed in how lucky paws communicates when they are at fault with their customers. It does not appear that they care about our time. I’m very disappointed with my experience. Very disappointed.12:30pm update. Still no call. Truly poor Customer service.

We echo the common sentiment about #Lucky Paws Pet Grooming in Syosset: PRICE GOUGING. This place is way overpriced for no good reason.My wife and I have been loyal customers of #Lucky Paws Pet Grooming for many years, but today marks the end of that. Their grooming prices have become excessively high, and its unacceptable. They recently raised their prices again, making it feel like we are being taken advantage of. We started at $45 per dog for our two well-mannered, 15-pound small dogs. Over time, the cost increased from $45 to $55, $60, $70, and now $80 per dog for the essentials: bath, dry, haircut, and nails. The new price increase is now called the $10 admin fee per dog.Weve always tipped well, knowing the employees work hard and need the extra cash. However, this time, I left a tip with every fiber of my being wanting not to. We are actively searching for a new, more reasonable, affordable grooming spot, as our trust in #Lucky Paws Pet Grooming has been shattered.Moreover, the salon has lost many of its great groomers. We supported this place because of the talented employees and welcoming environment; it is no longer so. The customer service has noticeably declined, making the high prices even more unjustifiable.

Beware of PRICE GOUGING!! I have been taking my dog here for a couple of year now. But like another reviewer mentioned they were bought by a corp. so the prices have recently increased dramatically. I have a medium size dog and would always pay between 70-75 dollar for full grooming (this was less than 2 years ago)- then they hiked it up to 88 about a year ago but it wasnt a terrible difference and the service was always good so I still went. However, today when I took my dog for grooming they told me that the charge was now 107 dollars!!! Thats a whole 40 dollar increase for the same service!! They doubled the price for the extra services such as teeth brushing and gland cleaning and they also charge you a 4% credit card fee - so at this price point thats an additional 4 dollars. Needless to say I left no tip and Im never going back there again. I also asked the staff if they increased their salaries with all these extra charges but of course they said no. Its all profit. Do yourself a favor and find someplace else to groom your pet. This place is way OVERPRICED for no good reason.

Wish I could give this place 0 stars. It was AWFUL. Not welcoming at all and took forever with my dog. They did not give him the right cut and was very overpriced compared to other places. Will definitely not be coming back here!!

They charged $38 for a nail trim and file that took the girl about 5 minutes to do. 2 months before that and same service was $20. Will never take my dog back here again

If you love your pet do NOT bring them here. To my shock they keep the dogs in small cages under a dryer for long periods of time. Brought my dog in at 11:00am. Checked in at 2:15 just to see what was taking so long. The person at the desk told me they had not started grooming yet and it would be a while. I asked to see my dog and they grabbed her out of a crate in the back with air blowing on her. I asked if she had been in the cage the entire time and was told thats just how we do it here. Not nice people and not ethical to treat animals this way.

Great place friendly staff.They do a great job grooming. I highly recommend them!

Shawn and the staff are just amazing, I have no complaints and my dogs look adorable.

I was very dissatisfied with the grooming. My golden retriever puppy did not have a good experience here. The groomers were not knowledgeable about breed specific grooming. I gave specific instructions which were ignored. My puppy was shaved. Golden retrievers are not shaved . They have a double coat. The groomer shaved the feathers near the ears. Terrible job!

Great local pet programmer. Well established. Friendly efficient safe and accommodating. Highly recommend

Great place. My dog is old and they take care of her use special shampoo and the service is quick. My dog looks beautiful everytime she gets her cut and blow dry. I highly recommend

Luck Paws in Syosset cut both my dogs on their underside when i took them for grooming today . Be very careful . Apart from their suffering i will have to take them now to the vet to get them treated .

Love them, the staff is always nice and they are very accommodating. They are always great with my dogs one of which has very high anxiety when he gets groomed. Dogs always come home smelling fresh and clean

Run away from this abominable place. They pierced my 13 year old Shyitsus eye. The owner refused to pay the hospital expenses for three months: only $286!

The lady who answered my call was rude and seemed bothered when I was asking simple questions such as types of hair cuts, price rates etc. If they are treating potential customers with such an attitude, they surely don’t treat the pets any better. My cat will not be coming here thank you.

I Loved Everything About This Place! My dog looked beautiful when I picked him up. I was very very happy with the outcome. I would recommend this place to any and everyone. I give it 10 stars!!!

This place is a disgrace. I’m ashamed to have even brought my dog. The treatment of the dogs and customers is absolutely horrendous

Carol is an excellent groomer and always does a beautiful job on my Shih Tzu.Wonderful Staff...professional, courteous, and always helpful.

Horrible customer service -the owners do not call back when there is an issue - the have raised the prices 2 times since January -don’t even tell you until after your dog is groomed - don’t recommend !

Super nice staff. Excellent grooming of my golden retriever and mutt. Reccomend highly.

Groomer and staff were very professional.Appt was timely.. Services exceptional

Just don’t go. A corporation bought a bunch of groomers. They make up prices on the spot. Took the pricing off the wall. Solicit you by the phone w one price and charge another. Very sad to leave my groomer, but the corporation that runs it now, left us no choice.

They don’t listen to anything I ask. I am not going to go back.

Great place my dog was handled with care and come home beautiful

Always a good grooming and the people are very nice.

Sadly, my experience was similar to A. Kellys (below). At first I was excited that they got back to me so promptly and I had high hopes. As my dog is short-haired and doesnt get cuts, (only baths), I was so disappointed that it took nearly 2.5 hours for him to be done. I dropped by after an hour and a half, and was told they needed more time. So after my dogs being there for over 2 hours, his coat was still wet (which I didnt realize until I got him into the car!). It breaks my heart to think that he clearly sat in a cage for quite a while before anyone got around to bathing him.A few of the groomers seemed friendly, but I too heard a groomer snap at a dog in the back - traumatizing to the dog no doubt and very unprofessional for the business. I was told the bill would be somewhere between $40 and $50, but it ended up being $60, and after the tip $70. I will not be returning.

The best around. Groomers n bathers r professional n gentle with 🐕

My dog Winston is usually so scared to go to the groomer but not with Leslie. Winston goes straight to Leslie when we get there and is so comfortable! His grooms are always perfect and he leaves smelling delicious and is always happy. Finding a groomer you can trust is hard, but don’t second guess this place!!

First time using TLC. What a great place to spoil your fur Baby

I brought my dog here for the first time for a bath only (not full groom) which I was told would be 1.5 to 2 hours and I would receive a call 15 minutes before I could pick her up. Her scheduled appointment was at 12:30 and after 2 hours I had to call to see when she would be ready and they told me that they needed 1 to 1.5 more hours and as she just started to get bathed because there were many dogs that day and one bather. I asked why they didnt call me to tell me that as I would have come to pick her up so she wasnt just waiting there. The woman that worked at the front desk did not seem to grasp that that I was annoyed about the lack of communication as my dog was sitting in a crate for 2 hours unnecessarily when I would have absolutely picked her up. The man and woman that bathed her and did her nails were very lovely and sweet, but I heard another woman in the back talking very aggressively to another dog saying STOP YOUR WHINING!! BE QUIET!!! I have never written a review before, but I felt compelled to share as I will absolutely never be going here again.

Friendly, accommodating, and they make the pooches look so handsome!!!

Carol the groomer is great with my blind dog and made me feel comfortable to leave her

Can usually get an appt when I need it. They do a good job and they offer a discount if you pay with cash!

Shaved my dog down for no reason and only cut hair on one side of the head.

Very professional and friendly. The service was perfect.

Very nice people, and very good service

Great staff

Outstanding care!

We love this place

Carol is the best!!!

Fiona loves it