Pet Palace of New City

Years ago we purchased an awesome Puggle puppy from Doug. Our dog brought our family 16 years of enjoyment and happiness. That speaks volumes for how healthy she was throughout her life of 16 years.Doug always takes the time to share his expert advise with our family. Dougs team is amazing and always helpful when we need anything.We have a new dog now and continue to purchase services and products from Pet Palace.I would highly recommend Doug and his team.VinnieRoyal Kitchens & BathsNew City

Great pet store. Bought two dogs from here and had a fantastic experience. I still take my fur babies here 5 years later for grooming. They do a great job at a reasonable price. I would highly recommend.

Friendly and amazing place. I bought my daughters bunny from here and she loved it. I also got my dog groomed here and he came out looking so handsome. This is a great place and very affordable.

Avoid this place, especially for grooming. We had an absolutely horrendous experience with them. Not only did our dog receive the most uneven cut Ive ever seen, he was left with scrapes and razor burns that eventually needed emergency medical care. We reached out to the manager, and he forwarded us to owner who has continuously refused to even discuss the matter and ignores us.You can get any of items/services available at Pet Palace at any other local pet store (at a lower price, I might add) and I recommend that you do so.

Excellent!!! Very carefully and well maintained pet shop, is very clean you can tell that they do care for the puppies there, its the 4th pet shop we visited in 2 days and its the only one that make you use hands sanitizer before you go inside and in your way out, they just let one family inside the shop at the time. extremely pleased with the service, they answered all of our questions, trust me we asked a lot 😂, they let my kids play with the puppies without any pressure, very kind and knowledgeable, they made us feel like at home.

I’m very happy that I decided to visit, even after reading some of the reviews.The owner was so welcoming, and nice. He answered all my questions, and gave me great information. I decided to do some more research before getting a pet I hadn’t considered before, and he supported my decision. He didn’t so much as barely come off sad pushy, & he even gave me an information sheet to take home. I really appreciated it.I’ll be back to purchase my pet here, and if not because I want an animal they don’t have, I’ll visit here to purchase my needed supplies.* I got a little lost , GPS took me to maki maki / the shopping center, there’s a little cut out in the left corner, that will take you around the other side to the pet store.Thanks super nice guy, sorry I forgot your name. - The anxiety girl

Compassionate involved concerned and always available. Why go to a big chain when you get personal advice and care for your pets, locally in your own community ? A welcoming Location to accommodate all your needs for your best friends.

Its a decent location actually! Smells a bit but its a pet place so i dont mind. Nice space and cute decor. There werent many pups and there was this beautiful black pup. She costed 26,000 tho and it broke my heart when it was over budget (2,000). Overall its a cute place but its pretty expensive. Id buy that puppy if i had the money. I would give u a 5 star review just to buy that baby :(

HORRIBLE customer service ! So rude. They probably abuse the dogs. We wanted to look at a dog and got yelled at on the phone that “ you can’t just play with the dog “ . I am so sad for the dogs that are trapped in this place . Terrible terrible place should be shut down !

Best place for puppies had 3 from them they were remarkable well keep and the breeder did an excellent job in socializing the puppy. They are friendly and knowledgeable and they care. Would never go any other place.

We are new to the area and sought out a pet store for supplies for our 3 dogs and 2 cats. We decided to try out a small local store over a chain and I regret it. This places business practices are far worse than any chain Ive ever been in.At present, they have 6 puppies for sale split between 4 cages. They have at least one hamster and 4 birds of 3 different types. This place *stinks* and its cold. The African Grey was shaking and yanking out its own feathers, it straight up has a giant bald spot on its chest.They admit to breeding pets on purpose to sell for profit. When a customer posts a negative review about this and their pay-to-pet service, they rage at them and their argument boils down to 3 points - 1) were old (trust me, we noticed, you are at least a decade behind) 2) we pay taxes and 3) this is Murica. Note the focus on money and lack of interest in morality or pet care. If you want to buy an overpriced puppy from a pet mill with a questionable background, this is your joint. Just watch how fast this guy replies to negative reviews and ask yourself, if he loves animals, why so quick to rage and so resistant to change if not pure greed?Not only do they admit to breeding pets for profit, they also charge kids to pet them. So they breed animals, sell them for overblown prices, and before the pets sell they let people pay to pet them, too. Ive never seen such a disgusting failure of humanity in my life.I wont be back. Ill hit up Petco for my many bags of litter, cat food, and dog food and endless toy and treat supply. The day this guy kicks it and the shop closes is the day New City classes up.

Very nice and friendly staff !

Awesome place!!! One stop shopping as they had everything we needed and bought the sweetest, gentlest bunny!! Thanks to the owners for being so wonderful and helpful!!

The owner was being disrespectful, Bad customer service. Also the owner seemed to be racist. But most importantly the Owner seems as if he’s a religious discriminator.Oh and telling by his responses on answering some of the animals descriptions he seems to lack the knowledge due to his response, but it was probably because he was to busy trying to refuse on answering questions. Well sorry for wanting to know more about something I want to buy. The place also looks like it needs some maintenance.

Simply a phone call told me all I needed to know. Called to see if they board rabbits. Told me not at this time they are booked and hung up. Didnt ask me what dates or anything.

If i could give no stars i would this big guy comes to the door very loud and rude asking what we want i told him i wanted to check out the fishes he sed we dontCarrie fish go to another pet store in a loud voice didnt let us in open sign very bad service not recommended at all!!!

Bought our puppy Sara the Scottish Terrier from Roberta over 13 years ago. Sara is phenominal and so is the service and variety at Pet Palace.Jill and Steve Grossman

Absolutely love this place, they clip my rabbits nails for cheap, great prices, service, in general really great place.

Very disappointed in quality of actual grooming as well as their inability to work with a fidgety dog. Injuries required vet attention.Pet shop itself is ok.

Great place! Great staff and owner, awesome dogs and fish selection is growing and is great!! Wouldnt shop anywhere else!!!

Horrible place they disrespected us and they talked to us very hard they did not let us in the store wanted to see the puppies and pushed my children i do not recommend that place bad service

I got a puppy from this place and they were very nice explaining everything I needed for my new puppy.

I bought a puppy from pet palace .the owner and employees very courteous and very helpful...will recommend pet palace to friends and fam.Ms.Valdes

FANTASTIC SERVICE AND EXTREMELY INFORMATIVE ABOUT THE PRODUCTS THEY SELL. SHOP LOCAL AND SMALL!

Just walked in and walked out!Foul odors and very dreary looking place. 😞No ventilation for the poor animals that are for sale!

Very personable service and nice store for pet needs.

Nice pet store have everything or will orderLove the puppies

Ive been to other pet stores they tell you how it is I like that

They have everything I need and if they dont have it they will make a special order.However, they close really early.

Poor maintenance , and owner was very rude . I recommend to not go here at ALL!

Friendly local pet store. Love the puppys

Very nice staff..

This Pet place has been around for years I have only been inside a few times because (1) I dont believe in paying Hundreds, or even Thousands for a Dog when there are Amazing Dogs being put down every Day. These animals can be Adopted for between $100-$300 and Your Money goes to Saving even More Animals. (2) Half of the dogs they sell are mixed anyway. (3) the times I have been in Pet Place of New City it smells like a kennel.So in Closing, they seem like Nice people, But in the Future as in the Past I will Continue to Adopt from Rescue Centers. And If You would like to Pay a Rediculious amount of money as some sort of Status Symbol Go Ahead.

Regular to high prices, smells like a dirty kennel. Employee extremely nice and helpful. I would go back again with a clothes pin

We got our dog from there were happy

Shop small and local. They really do know their stuff

Perfect knowledgeable staff great experience

Place is extremely overpriced! Rip offs!

The people there were nice and helpful. We got a rabbit :)

Very friendly and helpful people.

Asked about a service regarding my pet the person was not helpful and hung up on me while I was in mid sentence never will go there again

Not enough choice in supplies

Nice staff people

It isn’t always clean and smells

Helpful and knowledgeable staff

That place seems to be dirty

The smell omg for real the smell

Quit place not to much animals

Great management!!

The owner is rude.

Awesome ppl

Great