Pet Supplies Plus Troy

720 Hoosick Rd, Troy, NY 12180, United States
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Pet Supplies Plus Troy
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Ca
Review №1

Friendly staff, they do have a good variety of pretty supposed and frequently have decent sales. They are great about sending out multiple discounts also to those signed up for it. Frequently the fish they do get in as is to be expected, are on their death beds. To their credit, theyve always refunded our allowed me credit in these situations. Pretty good little place.

Gu
Review №2

My friend went there to try to get a job about 2 months ago and she went in person today (my friend is 19 and graduated high school 2 years ago) to ask if there was any update on her application and an older female employee with brown hair treated my friend like she is a child in elementary school with disabilities and kept treating her like that the whole time as if she couldnt under her speech or something and thats pretty messed up. My friends name is Emmanuella Maynard Akin. Im not sure what what the employees name is but she was very disrespectful to treat my friend like that. Shes not making a review because she didnt wanna make this a big deal but that employee is disgusting for the way she treated my friend

Ju
Review №3

Stay far away! I wish wed been warned!We brought our dog there for the first time since moving to the area today. In the initial paperwork, I noted that he can be anxious with new people and told the people at the desk. Anxious in the past means reluctant to go with new people and generally being timid and scared until they show theyre safe.He was put in a kennel until they were ready (understandable, and our dog has done that at other groomers without issue), but when he wouldnt come out, the response was to slip a dog catcher stick around his neck, as if that would coax him out! Of course no dog likes being choked out, so he went to the bathroom on himself. They called for us to pick him up and he was cowering in a corner and couldnt wait to get out of the store.I heard the guy say he had a very full schedule, so maybe they were just trying to rush him out or something. But how on earth is that even an option? If he refuses to come out, fine but how can you justify coaxing a terrified dog out with a choke stick?If Id known that was apparently standard practice, I would have never entrusted them with our dog in the first place. I hate to leave a negative review and have never done so before, but for the sake of other dogs, heres a warning!

Ro
Review №4

Lila is the best!! Very knowledgeable and efficient. Definitely knows her stuff and excellent customer service skills. She is always a pleasure! Thanks Lila!

La
Review №5

I recently visited the Pet Supply, and overall, it was a decent experience. This was my first time at this particular branch, though I have shopped with them at other locations before.The store was well-stocked with a wide variety of dog products, from high-quality dog food to a good selection of toys and grooming supplies. I was pleased to find my usual brands available, and the prices were consistent with what I expected.However, the stores layout was a bit of a letdown. It felt quite small and cluttered, making it challenging to navigate through the aisles comfortably. The narrow pathways between shelves made it difficult to browse leisurely, especially when other customers and dogs were around.Despite the cramped space, the staff were friendly and helpful.

Je
Review №6

Was initially nervous about coming here because a lady at my vet told me she had a bad experience in the past. I went in earlier this week to kinda get the feel of the store and loved the atmosphere. The staff here is attentive but also gives you space if that’s what you’re looking for. Brought my dog here for grooming services for the first time today and did not regret it. Everyone in the store was kind and helpful. Lila was patient and understanding with me when I made a mistake on the intake paperwork and Janice was overall great and thorough with my pup. I ran out of the store and left my card inside the reader. The gentleman at the counter literally ran after me to return it. A very pleasant experience :)

Ma
Review №7

Customer service is good. Pricing goes up every single month. What started as a 35# bag of science diet for around $55 two years ago is now almost $80!

Pa
Review №8

Very helpful ladies brought my 44 lb bag of dog food to my car for this senior in need. Will shop there now instead of pet smart.

Di
Review №9

Took my 🐶 here for a bath. Customer service was super helpful and Friendly.💫 PLENTIFUL as far as anything you need for your pets. 🦍🐒🐱🐈🦓🦌

Ca
Review №10

I Always come to this store for my pets haircuts and essentials. They price match from any other pet store or online prices, so you cant beat it.

Me
Review №11

Good sales, great prices when I can combine with a coupon and great quality cat food and supplies. Helpful staff, too.

B
Review №12

Janice did an incredible job on our new pup! Hes a whole new man! And everyone there is very friendly. Lots of great prices, and a nice selection. Great grooming salon!! Book your time with Janice today! 🙂

Ke
Review №13

Love this store, Michael from the grooming area is a very polite young man. I will always ask for him when I come for grooming. Also very knowledgeable on all questions I have about animal products. Store it self well stocked and clean. Love that I get coupons in the mail, thank you for that which helps me shop more. Please let Michael know of his very pleasant demeanor and knowledgeable help, you dont see alot of that anymore. He is a sparking diamond in the dusty atmosphere.Blessed

Lu
Review №14

I have been taking my dog Jax to Douglas at Pet Supplies Plus in Troy, NY for over a year now and I cant say enough wonderful things about the service!! Douglas is a top notch groomer. Jax always looks like a handsome boy!

Ka
Review №15

Very helpful staff, clean store, variety of animal foods available, scheduled grooming and vet services periodically available.

Am
Review №16

The hamster i got from here is literally Soo cute and the photo of him in the white house is when i first got him, and the other two are now, you can see how hes progressed. I didnt even have to do any taming with my hamster, the staff handled him every day, and hes never bitten me or ran away from me.

Co
Review №17

Wanted a new pet tag for our cat. Staff was great. Led me to the display.They were super excited because they had just gotten a new selection of tags. SO many choices, I had trouble not buying two.

Ch
Review №18

Wait for the specials, but come for the variety.This Pet Supplies Plus location is well run and populated with happy and helpful employees.The emailed coupons have saved me $$ - making my shopping more cost effective.With plenty of parking and three exits from the Market 32 strip mall that Pet Supplies Plus is located in, you can grocery shop for the humans and non humans in your household...and then make your quick getaway for home.

Me
Review №19

My last grooming experience left me very unhappy with the service. My dogs nails were not trimmed and no one could tell me why it wasnt done. They gave me 20% off the grooming package I paid for which was like $6 when taking him back to get his nails done separately is $20. I tried reaching out to the store, no response. I emailed customer service through the website, no response. Just took my money and ignored me.

Lo
Review №20

Staff was helpful and friendly. Informative, knowledgeable

As
Review №21

The staff and management team at this location are EXCEPTIONAL- never anything less than a stellar experience! I really love this company and have been to quite a few of their stores, but this location in particular is truly above and beyond! Great prices and selection, and they truly do everything possible to help meet your needs at every turn- in these crazy times, theyre a rare gem! If you dont shop here for your pets, youre doing yourself a disservice!

Ro
Review №22

This place is amazing! The staff their is the best and most kind staff I’ve seen in a long time. They take the time to talk answer and question you may have and offer their own personal opinions from experience. They will also help you get the best price available for each item. I shop there at least 2/3 times a week and if you’re in the are you should go check them out. Great place/great employees/great prices= great experiences. There are two gentlemen there Anthony and Luke who are awesome they really care about their job and they really help with any questions I throw at them! They are great employee’s for this store. There is also Marie who is a sweetheart and will do the same. She is very polite and will drop anything she is doing to help or point you in the direction to get the help you need. I just wanted to take the time and show them my appreciation and thank you for the outstanding customer service they proved I’d give ten stars if I could!

Da
Review №23

Resonable prices.. Good selection. Friendly staff... Self dog wash area. And a professional groomer to book appointments.

Na
Review №24

I was pleasantly surprised at how knowledgeable the girls are that tend to the Aquariums- very informative - they know what they talk about- my tank has been spot on when I took their tips into consideration. I recommend this business.

Pa
Review №25

Great first time experience. Excellent grooming service with photo updates! Staff friendly and knowledgeable. We’ll be back!

Ju
Review №26

All your pets needs and more. Even has a dogwash for the DIY types. Prices are a little higher, but the brands are top quality

Ad
Review №27

Always available, friendly, attentive, knowledgeable, helpful staff. Every time I visit this store my experience is even better than the last. If every business operated at this level the world would be a better place. Top notch customer service, great coupon and reward discounts. Highly recommend.

Ka
Review №28

Love it here. They are so attentive and helpful. Pleasant from the time you walk in til you leave.

Ca
Review №29

The employees are all very nice and helpfulI purchased 2 bags of cat food one time from here and both bags were expired. So definitely check the dates of your pet food items. But I returned them and got a refund, no problem. Also seems like they run out of wet cat food fast, so if you see something you need soon or want to try, grab it then. Dont wait.

Ch
Review №30

If you need it they have it , but the resupply has issues so its hit or miss on alot of things.That being said the staff care about animals and the mood is upbeat and worth the time to shop

Br
Review №31

Stopped by twice. Picked up a gentle leader and training treats the 1st time and had to go back for a muzzle that I had forgotten. Friendly and helpful staff. Knowledgeable workers. Love this environment the store has. (Almost makes me wonder if theyre still hiring... I saw an ad for it over a month ago... 😅)

Jo
Review №32

I took my two standard poodles to Allison today to be groomed. They were so overgrown, and overdue for grooming. Allyson did an amazing job!!! They look awesome and are so much more comfortable and content. She’s very patient and kind with dogs and people! She was very attentive and thorough. I will definitely be back for more grooming. Thank you!

M.
Review №33

This place is great. The selection is excellent, the prices are reasonable, the staff is friendly and knowledgeable, and the fish/live animals always look clean and healthy. I also really love their DIY dog bathing tubs, they are also always clean and well stocked. By far the best pet store in the area.

Sa
Review №34

If you call to make a appt for grooming make sure you don’t book with Sara. I been brining my dog there since she was a puppy and never had a issue. I brought her for grooming today and they called me within 30 minutes to tell me I have to pick her up because my dog was being aggressive and try to bite the groomer. My dog is a husky and highly playful, she is around children all the time and never once in her 6 years of life tried to bite some one, not even strangers. Literally every one to walk by by house stops at my yard to pet her. I find it highly unlikely she tried to bite some one. I asked if I was still going to be charged as they didn’t complete the services and they said yes but they were going to give me 20% off because they bathed her. Okay fair I guess but according to them they did everything but brush her and clip her nails, how did they complete all of this in 30 minutes when it normally takes 2-3 hours? This whole experience was sketchy and had left a bad taste in my mouth. I will not be returning which is unfortunate because up until today I really liked the service. But after today I just couldn’t leave my dog there again and not be worried.

An
Review №35

This store is lovely -- very clean, well-organized, with space to move easily around the aisles. The birds, fish, etc. seem well cared-for, and the employees are attentive to the needs of the Mohawk-Hudson cat(s) placed there for adoption. Ive been greeted by a staff member both times that Ive gone in, and they seem to be proactive and responsive to customers needs. Awesome sale prices on cat food this week, and regular prices that appear competitive. Its worth the trip for me, although Ill have to remember not to go up Hoosick St. during rush hour!

Lo
Review №36

Great end of year holiday sale! They have excellent discounts. I always find some surprise items. This is a great location where I can run many errands to my bank, other shopping all in one trip. Love the curbside service!

La
Review №37

Always have had positive experiences at Pet Supplies Plus in Troy. Recently I placed an online order for store pick up and it was ready in only about an hour. They called to notify me that one of the items I selected was out of stock, but that they could substitute 2 smaller packages and they would charge same price per pound as the larger package which was a savings. When I arrived, they promptly brought my items out to my car. All of the staff are very friendly and helpful

MA
Review №38

Brunswick Pets Supply thank you for always having the friendliness employees

Jo
Review №39

Took my dog in to get groomed and the job was a chop cut uneven everywhere and never trimmed the hair on her feet..Ill never bring her back there..

An
Review №40

Love the dog wash inside they make bathing 2 st bernards a breeze

Ni
Review №41

Always a great experience when we bring our pup Oakley here! The groomers are great & you can’t beat free nail trims for puppies under 6 months. We always buy our food here & it is always lower priced than other stores! We love the family feel here and will continue to shop here.

CC
Review №42

The staff was extremely helpful. They were very kind to my grand-puppy, and assisted with bringing our purchases to the car.My family and I have been there multiple times and have yet to be disappointed in anything!High five to the staff for keeping the animals (and their owners) very happy!

Et
Review №43

Absolutely massacred my dog, uneven hair bald spots everywhere

Ph
Review №44

Love this place. The team there make it their job to know about the products they sell and can answer a lot of concerning question a pet parent would have when buying items for their pet. I appreciate their knowledge and desire to help. I moved further away from this location and dont mind the 35min drive to pick up items for my pets.Good job and keep it up.

Br
Review №45

Brian the ManagerDidnt even know I was in a hurry and was extremely helpful. I was in there about 10 minutes bought three items and scheduled a haircutting appointment he helped me with everything and it only came to $100 Because of there discounts. I am very gratefulI. Will be back here always

Rh
Review №46

When staff noticed me looking for something, help was offered and I was taken directly to the product I was look for. The various options were clearly explained and assembly offered. They were also the only local pet store that had the vets recommended litter in stock. Personal, friendly service. Grateful for local businesses!

Ja
Review №47

I just got a new puppy and brought her to get groomed here. The groomers name was Amanda. She was so kind and patient with my little furball. You can tell she really enjoys her job she was so good with Lucy ! This is my first puppy , she helped me out a lot. she really knows her stuff. I bought toys , food , treats and all of her things for a great price. I will definitely be going back there and recommending Amanda to all of my pet friends!

Er
Review №48

This store is great! This location opened a few weeks ago. They have a wide selection including aquarium supplies which most smaller pet stores do not carry. The staff is friendly and knowledgeable. We have two cats and a fish and this store completely replaced going to petsmart for us. They have a super impressive selection of canned cat food as well.

ge
Review №49

Great place for your animal. Great grooming room. And diy dog wash. Love this place

So
Review №50

I been taking my Alaskan Husky to Pet Smart for years, my daughter convinced me to take her to Pet Supply to see Amanda. She did such a fabulous and amazing job. My dog fur feel so soft and smooth she feels soft and my dog seemed happier, prices are right. I guess she be seeing Amanda for now on. Thank U

Ma
Review №51

The team at the Troy store are super helpful. The curbside service was great! All I had to do was call and let them know I was there. They brought everything out and put it in the back of my car. No issues. No hassle.

Ka
Review №52

Awesome fish and aquarium plant selections! I stocked both my ten gallons with platys, cories and plants from here and they did great! Always take ick precautions (every pet store ever) but I just moved my fish to a thirty gallon and they are doing great! Awesome staff are always great and educated about what fish work in what size tanks!

J
Review №53

I always go here to get the one dry food my cat loves, Redfood Naturals. It is one of the few she is able to eat with all of her allergies. Bonus points that the staff in this store are always very friendly, readily available to assist and willing to answer questions I have about ingredients in can food or any other questions.

Da
Review №54

I came in a few days after they opened to scope the place out and see what they carried as far as product selection. I was greeted by a very helpful associate who knew about the products as well as where to find them. I was excited to see that they not only carried the higher quality cat food I was looking for, but I could get food for my lizard as well. Very excited that I know longer have to trek out to PetSmart!

Re
Review №55

Great place. They do a lot for pet owners and the animal community. The workers are kind. The pets they have for sale always have a clean environment. They dont always have exactly what Im looking for but they have everything you need. Overall just a great place.

Em
Review №56

Picked up my dog and she looks terrible. Groomers did not trim the back of her legs and left her tail looking atrocious. Groomer asked how we wanted her to look, we even showed a picture. It doesn’t look the groomer did anything we asked. Waste of 85 dollars. We will not be returning for grooming services.

Ja
Review №57

Erin the manager and Geni groomer discriminate. They were terrible to my aunt due to her age and race. Geni botched grooming and damaged dogs! Erin was horrible and should loose job for the way she acts. Bad for pets and people!

Do
Review №58

Stopped in twice and received great customer service each time. Never owned a puppy before so I appreciate all their help. Cant wait for my pups first grooming appointment.

Sh
Review №59

The staff are all very friendly. We accidentally bought an empty snail shell and they let us return it. They are always helpful and polite. However, the fish tanks are disturbingly dirty. I have seen an old dead fish in the tank on many occasions.

Kr
Review №60

Allison groomed my Pomeranian puppy and he looks perfect!! Hes only 5 months old and had never to the groomer. She was sweet and patient and, even though I did not want a traditional Pomeranian cut but rather a short puppy cut, she really listened to what we needed and he looks adorable! Thrilled with our experience!

De
Review №61

I wish they carried sponge filters but that is not enough for me to remove a star...They have friendly staff. They also run $1 per gallon aquarium sales every so often which is nice. The animals look healthy & well cared for.

Ma
Review №62

Allison is amazing!! She personifies customer service and made our experience so memorable that we will only work with her for future. She is an asset to this company and honestly should be in management! We adore her! Team Allison!!

Ki
Review №63

This place has zero selections for aquatics and their staff act petty and dramatic (i.e., I overheard one employee talking about a customer with another customer in a separate aisle - no clue what it was about but I felt it as rude and unprofessional)

Ni
Review №64

Great shop for pet supplies. The cashier Marilyn was amazing, patient, pleasant, thoughtful, helpful associate, and quite the dog lover!

Li
Review №65

I love the store but didnt like the way my dog looked when I got home from the groomers allison said she will do better next time ,the PSP is a great place to go , prices are reasonably good 😊 I went to pet supply plus and finally got my dog groomed for everything that had to get done I asked to also color my dog I wanted stars blue and red Im so happy the way it turned out Im getting compliments on my dog I would keep going there great job to the people at PSP

Ca
Review №66

Amanda is absolutely phenomenal when it comes to grooming. My puppy Kobe is groomed by her and only her. I can trust Amanda. She is super friendly with him and he is always excited to see her. I know Kobe is safe and treated with care when he is with Amanda. Thank you Amanda and I will always keep coming back!

ko
Review №67

I have a temperamental multipalm. Douglass does a great job of taking care of her. While helping us there was an emergency with a fish stuck in an object. He managed it with no problem and got to us in one minute. I highly recommend him.

aa
Review №68

I went there last week and I must say the staff are pretty rude. I am a new dog owner and I wanted to get any and everything for my lab, but to the staff I did not exist. The staff would go right pass me and ask other owners do you need help with anything? May be a race issue being that I was the only brown person in the store. I felt very unwanted and out of place. I probably would never go back here. This issue needs to be taken care of!

Ma
Review №69

Purchased a ferret and supplies for my daughter. The staff was very knowledgeable and incredibly helpful. The team took the time to go out of their way to make it a great buying experience. Prices were inline with similar products available at online retailers.Pet Supplies Plus is also our go to for high quality dog food and treats for our Shih Tzus.

Ji
Review №70

Anthony and his team are the best in the business. I always have a fantastic experience when I visit with my dog Bear. Bear loves his grooming sessions with Shayla, and she always has him looking handsome as ever. Love this place!

Sa
Review №71

Went there to get my daughters first pet of her own, a few fish, ended up with mollys, but the staff was great, very helpful. My daughter had a great time looking at the snakes and tarantula! So glad this place is here, much better than driving out to petsmart.

Co
Review №72

Brought my dog for a full groom and cut, it was awful, choppy and uneven everywhere. Long hairs left ALL over and I don’t know if it’s from the collar they use on the table but the top of his neck is extremely sensitive and he won’t let me touch him there. May have to bring him to the vet if it doesn’t get better in a couple days. Needless to say I will NOT be returning again nor shopping here.

al
Review №73

Always very helpful and knowledgable workers. Rarely ever a line to check out. I was skeptical to go at first but theyve proven themselves over and over. Weve gotten fish, emergency replacement turtle tank & dog food our dog will ACTUALLY eat (hes picky)! We also brought our very skittish italian greyhound there to get his talons trimmed. They were awesome!!

Da
Review №74

With their monthly coupons Im able to get 10 or 20% off each purchase. This keeps my cats Betty Boop and Benny in high-end litter and food. I only compared prices one time & Ive gone to Pet Supplies Plus every time over the last 2 years. High quality litter and pet food are not typically found at Walmart or Price Chopper. Amazon was where I compared prices on dust free litter, and grain free USA made food. Amazon lost. Great location, and the store feels sounds and smells like a feed store should.

As
Review №75

The employee, Gabe, was incredibly rude and at the end of the transaction threw the receipt at me. All of this because there was a price issue with my purchase. The price on the counter did not match the register. Im never coming back to the store again, which is sad because I live less than half a mile away.

Su
Review №76

Had a great first time groom experience with Doug ...we have always groomed our own dogs and do was nervous as to how our dog would react to stranger grooming him ...Doug was very tolerant and patient with my hovering...it turned out great and would highly recommend Doug to all...

Or
Review №77

The pet supplies plus is a good place to shop for your pets. However, they should emphasize more on stocking for customers. Over all I love the store and I would encourage my friends and family to shop there.

Al
Review №78

I brought my Jaxson in for a long over due full groom service with Douglas onThursday. When I picked him up he was so handsome ..Douglas did an amazing job with Jaxson , he made him feel comfortable when we arrived. I Definitely recommend going to Pet Supply Plus for grooming and ask for Douglas! You won’t be disappointed.Alicia

Mi
Review №79

The manager Erin and groomer Geni are absolute sweethearts. They both know how to handle conflict is an extremely polite and professional manner. ❤️

Lu
Review №80

I take my dog here for grooming. They always do a great job. I think they are on the pricey side so look for coupon codes first. I saved $16 my last visit

Ke
Review №81

Great SELECTION of food, snacks, health, toys, housing for dogs cats birds what ever you need for your pets. The STAFF is FANTASTIC always ready to help answer questions very knowledge about the products they carry and great advise. They have sale items great prices. LOVE shopping for my cockatiel great selection of food, fruit and nut mixes health products for all bird types. Outfits for my puppy girl, flea and tick meds out door play area on line shopping too

S
Review №82

The employees were very courteous and eager to help the stores very neat and clean. this place may not have 100% of all the particular Brands but they do have all the big stuff covered they even have the blue brand that my cat likes, very organized store,

B
Review №83

Always someone ready to assist you. They carry all pet things you could possibly ever need. Grooming too. Wish they had a better selection of fish and didnt get their fish in with ick so frequently from supplier.

Ta
Review №84

Online ordered for curb side pickup. Received a call in less than an hour that it was ready. Drove up, placed a call & everything was put in my trunk, no contact. I will definitely be using this service again.

De
Review №85

Great experience with the self serve pet bathing. Allison from grooming was amazing!! All other staff were super helpful and welcoming. Overall an outstanding experience.

Vi
Review №86

Leana is a very knowledgeable employee; answered all my questions, helped me find products I needed, and over all gave excellent customer service. Bella had me in her line at the register today as well, very friendly too. Thanks Again!

El
Review №87

Both my dog and I had a wonderful experience when he went for grooming. The groomer was extremely gentle and patient even though my dog was a groomers nightmare and also nervous. The groomer had no problems whatsoever due to being a real dog whisperer!

Ti
Review №88

I brought mine Akita puppy and today to have him groomed, and to have a blueberry facial done. I cannot believe how great Amanda m was with him. We will definitely be coming back.

Ke
Review №89

Great place to grab the basics, small but well stocked

Ca
Review №90

I took two of my dogs to the groomer for the first time.Laikaluv is a boston terrier and Sache is a chihuahua mix. I was nervous leaving them but believe me they were treated like royalty. Amanda did an amazing job with both of them. Laikaluv never had her nails painted and I requested that she did an amazing job. Sache was bathed and looks and smells gorgeous. I will never hesitate to return and will be bringing my baby Maltese next time. I have no concerns of leaving her with Amanda. Thank you Amanda for such a positive experience and the gentleman there was so kind and helpful I making my appointments. How can I post their pictures?

Ja
Review №91

Our Family has been a customer since the store opened and i say this because the declined in this store is ashamed starting with customer service no greeting what so ever not even a thank you when paying at the register manager Tiffany i believe is her name is very rude and unpleasant to deal with if it wasent for the staff at the grooming i wouldnt even come to this store what happened to pleasantries and making your customers feel welcome this manager had no patience us we felt that our money spent and being a loyal consumer for this store had no value our experience with this manager the last couple of times hasnt been any friendly at all PET SUPPLIES customer deserve better

Ro
Review №92

Super friendly staff. Great selection of various animals and their needs. The store is clean and well maintained!

Ma
Review №93

I buy cat food and litter here basically. They regularly have good prices on Blue Buffalo, which is what I buy. Staff is friendly and its easy to find what you want.

Ji
Review №94

My only and biggest complaint is they keep losing groomers. They have had a few very good ones over the years and some not so good. The not so good seem to be doing on the job training.

Ma
Review №95

Great customer service. Marilyn is an asset to your store. She is always very pleasant and extremely helpful. Love shopping here.

Do
Review №96

Awsome people you can ask them anything they will give an answer.clean store

Ka
Review №97

Literally the best. they are so nice there and great prices! the only thing ive seen thats pricey is their crickets .13 each ouch haha but thats fine the couple extra bucks is worth coming there :)

je
Review №98

Ive been a loyal customer since this store opened but since the manager glen is gone nothing is the same the front end employees the men are rude they watch your every move i felt very uncomfortable i have spent thousands of dollars at this establishment they used to be friendly and loyal to their customers i dont know i might have to find i new place for my fur babys

L
Review №99

I called Monday at 4:58pm and scheduled my puppy for a full grooming for Thursday 6/2 @ 5:30. I Gave all my information and his information. The woman I spoke to was well aware that this was the only night I could make it.. Anywho, I go to the grooming section and wait about 6-8 minutes. The associate walks out and asks, What do you need? I said I was here to get my dog groomed for a 5:30 appt. She rudely said no youre not. I said excuse me? I schedule this on Monday. She said again rudely, Im sorry I have no time for your dog I have two huskies coming in @ 5:30. I got the manager since this was very inconvenient. I got no where. Lets say I wont ever go back to this location. Nonetheless, turning a new customer away is pretty pathetic! Luckily I went to Petco in Latham and they fit me right in and honored the promotion this store had running. Anyone who wants your dog groomed I recommend not going here!

C
Review №100

Workers at the troy location are always quick with help, always incredibly friendly, and ive yet to see someone who didnt genuinely seem to love animals. I love shopping here.

Ca
Review №101

Last week, I would had gave Pet Plus 5 stars, but I cant do that anymore. Pet Plus is a fairly new to Brunswick Plaza, and I have noticed their business dwindling down to none! Wal-Mart is only a block up the road so its going to be hard for any pet store to succeed without price matching area stores. Pet Plus did price match, without any problem until the other day. Even though I had been shipping at Pet Plus, on average, 2x per week, and having my items price matched, has now become inconvenient. Tuesday, Pet Plus gave me a hard time about price matching and would not do so without a current receipt from the other store ( (Wal-Mart). Nor would they assist me by checking Wal-Mart or Cheweys prices on their computer, which they used to do. The assistant manager said a phone call would do, but I went on hold with Wal-Mart for a half hour. I actually left Pet Plus, still on hold with Walmart, until I got there. I go inside Wal-Mart and take photos of my brand cat food with their low, low price, and drive back to Pet Plus, and got the price match on my items. Im such an airhead. I should had just got the catfood at Wal-Mart! Next time I will. Sorry Pet Plus. Its not good to jerk people around! You knew who I was and you knew canned Friskies at Wal-Mart is only .48 cents a can!

El
Review №102

Has always been great about both returns due to picky animals and helping me out when my dogs food wasnt in stock in the size I wanted. The only place I go for pet supplies now!

Ke
Review №103

Always helpful and pleasant employees. Good selection of products! Bernie, our dog always loves going there!

Al
Review №104

Always buy my pet food and treats there. Easy online ordering and quick pickup. Good store.

Kr
Review №105

We were there today and the guiena pigs had no water no food and no hay in the cage ..well I was at check out there were 3 employees standing around just talking doing nothing ...I proceeded to tell the cashier that the guiena pig cage had no water no food and no hay in it and shes like oh ok ..and I got my stuff and went to my car and they all just stood there talking not one of them went to take of the issue !

An
Review №106

Always helpful very knowledgeable. The girl that helped us get fish was very patient with my excited over stimulated grandson

Ma
Review №107

Excellent place to shop. Workers are very friendly and knowledgeable of their products. Love shopping there!

Ja
Review №108

Great service, we ended up buying a baby chinchilla. They even had a sale on hay. We saved $70 through there rewards program.

Ed
Review №109

Cut my dogs nails way to close to the nerve and made them bleed . The store was very nice and super neat

Ed
Review №110

Convenient location. Friendly staff. I didnt care for their grooming services.

Ch
Review №111

They have Huge selection on everything you need for dogs and cats and everything in-between just a little on the higher prices. The people that work there are all very nice.

Ni
Review №112

They take great care of thier animals and have all of the cage requirements as if they own these things (especially the reptiles) as pets as well as having great employees.

Li
Review №113

Big selection, great prices and the staff gave some excellent info

St
Review №114

Staff are always friendly and helpful. Each time I go they always have the brand and size of food I am looking for.

je
Review №115

Staff is very helpful. The store is well stocked. A good fish and reptile selection.

Sc
Review №116

It ok. Prices are a little higher than normal or franchise pet stores. Its just the closest pet supply store I know in my area.

Ne
Review №117

Great store. Had what we needed and the staff is very helpful and friendly.

Ji
Review №118

We took my dog in today to have his nails clipped, when we got home noticed there was one nail on each front paw that was completely missed. Will not return for this service.

Al
Review №119

Knowledgeable staff. Decent prices. Con is rarely have coupon specials like other pet chains.

Ca
Review №120

Everything you want for your buddies. VERY CONVENIENT PET WASH FOR YOU. GROOMING SERVICES IN AN OPEN VIEW AREA. SERVICE IS KNOWLEDGEABLE AND FRIENDLY. AISLES CLEAN AND FILLED WITH ALL YOUR NEEDS. LIKE ARNOLD SAYS.ILL BE BACK!

Do
Review №121

Wonderful store; great employees. Very helpful with product and pet information.

Ju
Review №122

The people who work here are really friendly and I love the fact that you can rent their tub to give your fur baby a bath!

Ra
Review №123

They are very helpful at this location but unless you know how to shop for a deal, you may be spending too much.

Kr
Review №124

I took my dog to get his nails trimmed. He is terrified to get his nails trimmed and Amanda did an amazing job with his nails and also keeping him calm

Gr
Review №125

Great store, great staff and AWESOME deals! 100% our new go to place for anything for our animals!

G
Review №126

My first time there was last night and they had a great selection. Staff was very friendly and helpful.

Mo
Review №127

Friendly knowledgeable staff. Good amount of stocked items. Bath area for your pet, and grooming in house

Ke
Review №128

So great to finally have a pet shop in our town. The staff is very friendly and helpful

As
Review №129

I bought a Betta fish and they were nice, but 2 days later it died. I did everything I was supposed to but it still died.

Va
Review №130

Luv this store staff always friendly and great prices

Ag
Review №131

Love this place. A change from the big chain pet stores. Great customer service.

Su
Review №132

Friendly staff and very wide range of pet merchandise. Also great self serve grooming or pay them to do it for you.

Hi
Review №133

Everyone loves animals and is excited to help!

Da
Review №134

An enjoyable, comfortable place to shop! Team members always available to help whenever you need them!

sc
Review №135

My go to store for pets toys and furniture. My shopping is always pleasant and the animals are adorable!

Je
Review №136

Pets Plus in East Greenbush is great. I highly recommend their groomer Megan.

Ma
Review №137

Great store. Frequent coupons. Helpful staff.

Ja
Review №138

Better than most other pet store very knowledgeable and friendly

Di
Review №139

Small store but has a large selection. I have found it to be better then the big box stores.

Ma
Review №140

Great prices and awesome staff. I shop here for all of out pet needs

Ch
Review №141

Great selection and sale items. Friendly, helpful staff and open late.

Wy
Review №142

I always spend more than I want as I see great things I can use

An
Review №143

Love this place so friendly going to take my cat GG here for some grooming ❤

pa
Review №144

They have great staff here and they are open later than the competition.

He
Review №145

Helpful and friendly staff. Clean store, and happy looking pets.

Ka
Review №146

Pet Supplies Plus is great. Anything I need for my pets they have, staff is exceptional.

la
Review №147

The employees are very respectful and friendly. They always ask if you need any help.

Ta
Review №148

I love this pet supply store. They have price match guarantee, & full pet grooming salon!

Ka
Review №149

Super friendly helpful staff and a great clean, organized store.

an
Review №150

Fast and friendly service. Great prices and good products.

Je
Review №151

Great prices. Always get distracted and come out with new toys for my furrbabies.

la
Review №152

Excellent customer service

Mi
Review №153

Nice staff. Convenient. Usually has what I need.

Le
Review №154

Grooming services by Douglas 100% satisfied! Clean facility! Same day Grooming!

Mi
Review №155

Very helpful associates. Our new pet store!

Ja
Review №156

Its convenient and has a full array of pet supplies, to include washing stations.

Tr
Review №157

A 👍 good place to find certain things 🐱 for my cat Jack!

Ci
Review №158

Great place to shop at.

Th
Review №159

Always awesome from prices to grooming. Cant get any better.

De
Review №160

Helpful, knowledgeable staff. Incredible selection of pet food.

an
Review №161

Good staff easy to find what you need... I go here for all of my pets needs

Ta
Review №162

Went there to wash dog. Clean place limited people. Great price!

Ka
Review №163

Love pet supplies, they always make you feel special!

Je
Review №164

The groomers were especially sweet people. You can tell right away that they care about pets.

De
Review №165

So great when I bathe my giant fluffy German shepard. Super accommodating.

Li
Review №166

The store is always very clean, well stocked and everyone is very friendly!!!

Er
Review №167

Very pleasant atmosphere and very helpful employees

J
Review №168

Good selection and if you become a member they mail coupons.

lo
Review №169

Great customer service-good selection always very helpful

Va
Review №170

Always very helpful staff and ways have items in stock

Jo
Review №171

Very well laid out floor plan, great customer service as well.

fa
Review №172

It has supplies and Foods that neither Petco or PetSmart Carrie it was a pleasant surprise for me

PE
Review №173

This store has a wide variety of pet products including doctor visits, on-site pet bathing, frequent veterinarian services on-site, pet counseling for owners, organic foods and the like🤗!

Ly
Review №174

Excellent service, very helpful & pleasant employees, good prices

Be
Review №175

Friendly staff, good selection, good prices.

Jo
Review №176

Its a good place locally to get pet supplies.

ra
Review №177

Great place the answer all our questions. Staff was courteous and knowledgeable.

Sa
Review №178

This store is very good especially when the store manager is there.

An
Review №179

Erin is always very helpful. Whole squad is legit

T.
Review №180

Pet supplies at a competitive price and great people. What more can you ask for?

Ca
Review №181

They always have what I need in stock! And friendly customer service!

Lo
Review №182

The egg sandwich was good. Dont get the flounder filet on Mondays

An
Review №183

Greeted upon arrival, attentive to my needs, had what I wanted. A+

Wa
Review №184

Just typical lower quality pet food like Petsmart or Petco. Nothing great here.

Ma
Review №185

Great prices..easy access and employees help was great

Ry
Review №186

Very helpful and lets you use competitors coupons

Pa
Review №187

They have everything, but you will pay for it ,top dollar and then some

Di
Review №188

Friendly, welcoming staff and excellent variety!

Au
Review №189

Friendly staff, good products, reasonably priced

Je
Review №190

This is bare bones but a good selection huh I guess I made a joke there! Its like a dollar store for pets.

do
Review №191

Amanda groomed both my dogs and was fantastic as usual.

Sn
Review №192

Pleasant staff and good selection of dog food!

Da
Review №193

Very nice set up inside ...alot of pet items.

Fa
Review №194

Fully stocked, friendly staff...amazingly in Troy...and so HUGE!!!

ma
Review №195

Such a great store your allowed to bring pets in

Bo
Review №196

Favorite pet store all My animals have friends here

Jo
Review №197

Its a pet supply store...what else are you looking for?

Mi
Review №198

Brought my dog Brady in for a bath....the groomer did a wonderful job.....

El
Review №199

Always kind and friendly. Great for pickup service.

Information
113 Photos
199 Comments
4.4 Rating
  • Address:720 Hoosick Rd, Troy, NY 12180, United States
  • Site:https://www.petsuppliesplus.com/Store/NY/Troy/Troy/4032
  • Phone:+1 518-272-3149
Categories
  • Pet groomer
Working hours
  • Monday:9 AM–9 PM
  • Tuesday:9 AM–9 PM
  • Wednesday:9 AM–9 PM
  • Thursday:9 AM–9 PM
  • Friday:9 AM–9 PM
  • Saturday:9 AM–9 PM
  • Sunday:10 AM–6 PM
Service options
  • Kerbside pickup:Yes
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • On-site services:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Credit cards:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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