VCA Colonial Animal Hospital

My new puppy got to have the best Puppy Party with Dr Harris! Dr Harris is kind and caring- no anxious puppies in her exam room. Now my dog will be great about her toenails! I am super appreciative.

Ive gone to VCA for about 1.5 years now. One older cat, a decent number of visits for different health issues, a couple different main vets over that time. Theyve been a consistently good provider overall.Good standard of care. Ive been happy with how theyve handled thyroid issues + normal aging problems with my cat.Usually running on time. I dont know if Ive had to wait >15 minutes past my scheduled appointment time ever.Their systems for setting up visits, sending receipts, etc. are good. You can text the same number that sends the auto-texts to ask for med refills or questions about appointments and itll go to staff there. Thats useful - usually more convenient than calling to leave a message.There are two separate auto-texts for confirming appointments for some reason? One from the system and one from the office itself I think. Not a big deal, you just have to send YES/CONFIRM back twice.Vet visits arent cheap, but Id say prices here are consistent with or a bit below the vets I used back in Wisconsin. Way lower than emergency visits at Cornell obviously.Standard exams run $90+tax for me, tests and meds beyond that vary in price, and simpler visits or quick follow-ups will be less or sometimes free depending on the specifics.

I recently had an issue with my dog, and my vet was not able to see her. They referred me to Colonial. It was the best experience ever. Everyone was so kind and helpful. They all took such good care of Coco! I have made them my new vet. Im so happy it went the way it did. I would highly recommend Colonial! They are the best.

My precious Lily was such a gift. Her daddy, my husband, passed away at the end of this February. She has missed him but then she was right by my side and my companion afterwards. We were told to go to VCA animal hospital and I’m so glad I did. They are so compassionate and caring. She was in good hands. She is not suffering anymore.I did call her Lily Lou at times. Thank you again VCA staff in Ithaca, New York.

We were far from home on vacation when Luke Skywalker began showing signs of distress. Colonial got him in immediately and the entire staff was compassionate, caring and thorough in his care. A surgery and two-night stay later, and our little man was ready to come home to the RV. Now home in CT, he is doing well and his recovery has been easy, which I credit to the skilled Colonial team. Thank you so much!!!

We traveled one hour to bring our precious boy Nash for hip surgery. I can’t say enough good things about the staff and the care we received. Dr Thorne was our first point of contact and she was so compassionate, thorough, and loved our Nash. Dr Socha has been fantastic from the follow up phone call post surgery to each follow up visit. We appreciate all he did to heal our boy. Serenity (tech) is the sweetest and incredibly thorough. I will never take Nash to another vet after having this experience at VCA. We are incredibly grateful to everyone on staff!

At first, I was very hesitant to bring in my 7 year old female shepherd due to her being anxious around new people. But Dr. Cecilia Murch and Retta were absolutely amazing! I so much appreciated how patient and thorough they both were. I feel like they both listened to my concerns and presented me with the best options for my Ellie. This appointment put me at ease and I will definitely be using Dr. Murch and Retta in the future. I highly recommend and wouldn’t trust anyone else with my babies.

Our 5 year old, Golden Retriever, was recently diagnosed with lymphoma. Dr. Rassnick and his team have been superb in caring for Lilly. He explains the treatment options and answers any questions I have had regarding the chemo and what to expect. Dr. Rassnick is a knowledgeable oncologist who truly cares about his furry friends.

VCA helped my 15 year old cat, Voltaire, at a difficult time. My pet was obviously seriously ill and my regular vet recommended an abdominal ultrasound. Unfortunately, the results confirmed my worst fears of cancer. I found some peace in knowing what was wrong and that there wasn’t any treatment. I hadn’t missed any opportunity for a cure. In fact, good vet care had already extended his life with thyroid meds. Sadly, my precious Voltaire had to be put to rest to relieve his suffering. I am grieving, but I try to recall his antics - such as hiding in the stairway and reaching out to snag my pant leg when I walked by. I miss him nuzzling my face and cuddling with me every morning. He was an active and affectionate cat and he enjoyed a marvelous life. He especially loved going out into our yard on his harness (he didn’t mind it) and lying in the sun on the stone walkway. The staff at VCA was gentle with my pet during his ultrasound and I take some consolation in knowing that we got a diagnosis. The staff was compassionate and efficient and I will definitely use VCA again if I get another pet.

Unethical: The vet recommended putting my dog down and eventually did put my dog down due to anxiety despite him still having a happy life. I would not trust this office with decisions on your pets life if they are not suffering.

Thank you VCA for your compassion. You all treated me with a lot of kindness and support when I lost my Molly 2 weeks ago. You all have made this devastating experience for my family & I just a tad bit easier and I am forever grateful for each and every one of you!

In late August of this year, I brought Fitz to Colonial at the recommendation of our primary vet, Lake Road Animal Hospital. The initial appointment was to evaluate a fairly large mass that was on Fitzs left shoulder; the mass was concerning, unfortunately, and our vet did not feel comfortable performing surgery without a second opinion. Hannah from Colonial quickly set up a consult appointment with Dr. Rassnick in Oncology; she sent me emails with all the information I needed to get Fitz ready for his appointment, and also sent me a text confirming the details as well. During this initial appointment with Dr. Rassnick, I immediately felt comfortable with VCA and trusted the process that was laid out in front of Fitz and I. Dr. Rassnick was able to confirm that the mass could be removed without taking a limb/muscle tissue, and we started the process of getting a consultation setup with the surgeons.In October, Fitz and I met with Dr. Socha for a surgery consultation. Dr. Socha was quick to confirm that the mass could be removed without taking a limb [confirming Dr. Rassnicks statement] and said that we could get scheduled for the next day. Without hesitation, the appointment was confirmed and I took Fitz home to relax before his big day.The following morning, I dropped him off to the warm welcome of reception; the nurses came and picked him up, and they kept me in the loop throughout his procedure. It went by quickly, and other than an overnight stay for monitoring, everything went as well as I could have hoped. Dr. Socha followed up with me later that day to confirm he was able to remove all of the mass and leave enough healthy tissue in place to restart healing; they were also able to remove a small cyst that was on his ear.The next day, I met with a nurse to go over Fitzs discharge instructions. Daily cleaning of the incision, emptying a drainage tube and measuring the amount of fluid within, keeping him well rested, antibiotics twice a day, etc. It was daunting, but the staff at VCA were so helpful with reassuring me that it wouldnt take long to get Fitz back to normal. Within a week, Fitz had his drainage tube removed, and his incision healed quickly thanks to following the instructions of the nurses.Fitz is now all healed, and aside from the lack of hair where he was shaved, you can barely tell he had anything done. I cant thank VCA enough; from reception, to the nurses, to the doctors themselves, for making our first visit as pleasant as possible. Youve given my old man another chance at being the silly yellow lab hes always been.Thank you so much for all that you do!

They want to charge me 1800$ for the issue solved by another vet in 90$I took my cat to the emergency room because she was coughing and had a hoarse voice. I arrived on time, but it took a long time before I could speak to the doctor. The doctor recommended a chest CT scan and blood tests, costing between $1400 and $1800. When I suggested doing the blood test first and then the CT scan, the doctor rudely refused and insisted that diagnosing the condition with just a blood test was impossible. I found the price outrageous and the service extremely rude.I then went to another veterinary clinic, where the doctor diagnosed the issue with just a stethoscope and prescribed antibiotics, costing only $90. My cat has since fully recovered. You are a heartless organization that only knows how to exploit pet owners. I will not recommend you to anyone and will leave a negative review on Google Maps.

We were very fortunate to be able to adopt Sullivan, AKA Sully at the age of 3. Sully was a lover and protector of our growing family, and loved his 3 little human sisters more than anything. We will miss him forever. I cant thank Dr. Armas enough for her care and compassion. From the moment I walked in the door with Sullivan all staff were caring and attentive to our sick doggy. I highly recommend anyone to take their pet to Colonial Animal Hospital.

Been here both times on a emergency basis when I live about an hour away. First time was when my beagle had kidney failure and was declining despite all efforts to make her better. Dr. Licitra was very compassionate and let us consider all possible options and when we chose euthanasia because my beagle was suffering, she agreed and took care of her and us the entire way. Next time was a couple of weeks ago when my kitten had opened her spay incision up and my regular vet was closed. Again, Dr. Licitra was the best. Both times have been exceptional and I wished I lived closer as I would take all my pets there for care. Will continue to use them in the future for emergency care.

Sam recently had some significant weight loss, loss of appetite, and reduced energy. After testing and some imaging at his primary veterinarian it was decided he needed some more in depth studies. We were able to get in to see Dr. Cortright and after some sedation and an ultrasound and chest x-ray we were able to get a diagnosis and treatment began that day. It’s not the type of diagnosis I was hoping for, but just 2 weeks after starting treatment his appetite is back, he’s put weight back on, and he’s back to acting his old self again. Dr. Cortright and all the staff were great. The discharge instructions were very thorough and the follow-up we’ve received has been great. It was a two hour drive, but definitely worth it. Here he is with his wonderfully bald belly. Thank you so much to Dr. Cortright and everybody at VCA Colonial Animal Hospital!

Our sweet puppy, a 7 month old yellow lab, is accident prone! Thank goodness for the wonderful veterinarians, technicians, assistants, and staff at VCA Colonial vet. At just 5 months old Abbey made several emergency visits to VCA Colonial Vet, first for a bad stomach ache, and then for an injured leg! Veterinarians Dr. Beth Licitra and Dr. Tradel Harris both listened to my concerns and took excellent care of our pup. Dr. Dennis Socha did an excellent job with our puppy’s surgery and continues to see her regularly to ensure she is recovering well. The technicians and assistants showed concern for and kept me updated on how she was doing throughout! I couldn’t ask for better care for our sweet Abbey girl!

While we were on vac, our Mollys mammary tumors ulcerated and the bleeding scared the kennel owner (not surprisingly). We took her to Colonial Emergency on Sat. Molly was still eating and acting normal. As we expected the prognosis was not good. We chose to continue palliative care because she was not in pain and acting like Molly. Two days later, Misty had an annual exam. While there I mentioned poor Molly to Dr Harris. She told me about some things I could do to keep Molly comfortable. She constructed a little t-shirt to protect the ulcerated areas. I took Molly to see Dr. Harris the next day to be sure I had explained situation properly and we establish a plan for Mollys care. Infection was a big concern. We went home with some Oriental herbs to minimize any bleeding and OTCs along with the antibiotics the emergency vet had sent home. Within a week the tumors showed no infection and Molly didnt have to wear the distasteful Tee. After 3 weeks Molly shut down overnite. No treats, no food, no looking for laps. She decided it was time. When we went for our final visit, Dr. Harris came in with big hugs of compassion. Because of Dr. Harris, Molly had a wonderful final 3 weeks with many treat and cuddles. While it was hard to lose Molly, those 3 weeks gave us extra peace at that difficult time,Dr. Harris is not the first vet to give us such caring help when a beloved was ready to let go. We take our pets to Colonial exclusively because of the exceptional care we all receive.

Our experience with VCA was horrible. Extremely expensive! The Vet was the most UNprofessional vet I have ever met. She had an agenda and was very pushy regarding X-rays ($500) and another $250 to read the X-ray??? What? Then more tests, hospital stay, inhalers, etc. We took our cat the next week ( after we were told he wouldnt live through the weekend) to our regular vet who said our cat had allergies.Our cat is running around, playing, eating well, etc. I will NEVER use VCA again.

Dr. Harris is the best vet we have ever been to see! She is very passionate about her patients and always orders a ton of preventative vaccines and testing. We live in the Binghamton area but drive the hour to see her and the wonderful facility that is Colonial Animal Hospital! I received chemotherapy for my cat here through Dr. Rasnik as well two years ago . They offer every possible treatment and technology which is why we don’t go anywhere else!

Just as everyone else states. Not very professional, crowded the room with unnecessary people while they looked at my dogs eyes making her very uncomfortable. Wont be returning. (Yes I have been there. There located right across from the mall pretty much)Update: no you did not alert me of extra people coming in. There was atleast 3 other people in the room. My pup is very friendly. Felt so uncomfortable that she had to be muzzled. Cornell is also cheaper than colonial and they have specialists. They treat your pet with more compassion. Skip colonial, go straight to Cornell.

I cannot praise VCA Colonial enough. My 4.11 y.o. dog was very very sick and my primary vet was not equipped to perform the tests needed to diagnose the problem, but suspected Protein-losing nephropathy (PLN). VCA Colonial took us in with less than an hours notice and Dr. Eule and his team were wonderful, compassionate, and thorough. Zeldi is doing much better now, and I have made an appointment for another one of my dogs at VCA Colonial for a different complex condition. Thank you VCA Colonial!

VCA Colonial is a great hospital. Dr. Ross is still the best when it comes to orthopedic issues. Most favorite recent vets - Dr. Tripp and Dr. Eule. They are both terrific, really seem to love the animals, are not just going through the motions. Dr. Eule told me last week when he was seeing my 14 year-old hound: I love this dog! It means so much to an owner of a senior dog that this vet took the time to say this. My dog is doing much better now and Im so happy to know that, if shes not, I can go back.

Thank you Dr Shaffer and staff for your knowledge, efficiency and compassion. You treated Molly like she was part of your family. Were forever grateful. As far as the reviews regarding finance. They gave me a quote when I called to schedule our emergency visit and quotes for each plan after. There were no hidden charges. From the ladies that answered the phone, to the visit and the ladies checking us out I give you 5+ stars.THANK YOU!!

Had to euthanize our 22 year old cat today. Colonial far exceeded our past experiences with Cornell where we were told, $4000 to figure out whats wrong or $350 to euthanize. Colonial gave us every opportunity to have him tested/ treated, but we knew it was the end. At every step, they asked if we wanted to spend more time with him to say goodbye. Everyone was so considerate and understanding and they gave us a free paw print of our sweet kitty. They made a horrible situation the best it could have been. Thank you, Colonial!

Thank you for your service. The only facility (Cornell was on pause, whatever that means) within an hour of Binghamton to assist with humane care for a mortally wounded pet. I commend your commitment to the families and veterinarian care that you provide.

I am writing as a referring veterinarian and a client. I so appreciate the expertise and collaboration that I have experienced with VCA Colonial over the years. Both doctors and staff have been extremely kind and knowledgeable. Much gratitude!

What a hidden gem! When an unexpected lump was found, we were very worried about our senior dog. With the shortage of vets, wait times were a concern - since we could not even get an appt with Cornell as their process changed. The docs and staff at Colonial evaluated our pets diagnostic notes, offered clear communication on what to expect, and their process. There was a wait, but it was reasonable. Surgery went very well, Dr Socha is fantastic! And our pup is doing great. Grateful for the level of outstanding care he received!

THANK YOU TO ALL STAFF! These staff are very professional and understanding. I happened to get a little agitated and they reassured me that they would take care of my kitty. I of course apologized, but they are so kind. I had to have an emergency vet visit for my kitty. Waiting time was less than an hour! And the prices were not bad at all! The vet was informative and so were the assistants. They are angels for helping our pets. GOD BLESS!!

I cannot say enough amazing things about VCA Colonial! The staff is wonderful and accommodating. As a healthcare professional I love that they refer to the pets as patients (because they are). Dr. Hegarty is exceptional! I’m so appreciative of the quality of care we received, and the quality of the facility and the people in it. Beyond impressed. Staff was receptive to our needs, and so flexible. The receptionist in the morning was awesome and let us come in even though it was before 8 am. 100% recommend. I really think this is the best, most affordable, high quality veterinary experience I have had in the over 20 years I have been a pet owner! Love y’all at the VCA!

Dr. Cortright, the vet techs, and receptionists are incredibly knowledgeable, thorough and kind. They take the time to listen and provide thoughtful feedback and care in return. If you’re seeking emergency, specialist or general care for your dog, I would HIGHLY recommend!

I want to express my heartfelt thanks to the team at Colonial Animal Hospital for their exceptional care during my recent visit with Roy. As a fellow veterinarian, I appreciate the professionalism and compassion demonstrated by everyone I interacted with, especially when delivering difficult news.Dr. Eules empathetic approach made a challenging situation more bearable. Despite the tough news, he took the time to address my concerns with clarity and support.My visit not only exceeded my expectations but also provided exceptional compassion during a difficult time. I wholeheartedly recommend it to fellow pet owners.

Dr.Rassnick and Dr Ross of vca in ithaca are the only reason our Sadie is still here with us 11mnths after finding out she had aggressive oral malignant melanoma.Dr.Ross surgically removed a 6cm mass from the roof of her mouth and Dr.Rassnick of oncology has been administering immunotherapy for after care.As of today Sadie is doing fantastic.Thank you so much VCA and staff.I also want to thank Dr.Rassnick and Dr.Ross for being the best.When we first discovered this mass in her mouth we called Cornell and was told that oncology was backed up for 2mnths.After some online searching I found VCA of ithaca and got a personnel call straight from Dr.Rassnick.They didnt have any openings but Dr.Rassnick squeezed Sadie in due to how fast this mass was growing. This is what saved Sadies life.Thank you.

These folks are the best vets in town! The care and compassion shown by all the staff really made a huge difference during our pups emergency! I highly recommend this facility for your furry family emergencies! All praise to the staff and Veterinarian’s at this facility! Thank you so much for being Chi’s hero today 🫶🏽

We recently needed emergency care for our cat on a Saturday after afternoon. Our Vet had retired. We called several Vets in the area. Either they werent taking new patients or there was a 3 to 4 hour wait. When we called Colonial, they asked when can you be here! They treated our sweet girl with compassion and kept us informed. Soon we were on our way with medication. Phone calls and text messaging as follow-ups were impressive. The staff was respectful, compassionate, and proffessional. Truly an impressive experience during a stressful situation. Thank you Colonial!

Initially, I thought my review for this hospital would be a 5. Everyone was very kind and we were seen almost immediately. I left feeling very positive about our experience. However, things changed. We were on vacation when our dog began acting strangely and was having a hard time walking after a fall. She was given a clean bill of health, which was such a relief to us. She passed away about 6 hours later. I emailed the hospital when I got home and I received a nice voicemail from the doctor we saw who said for me to call back so we could discuss any questions I had. I’ve made attempts via phone call and email, none of which have been responded to. This has been such a shocking and heartbreaking time for us, and being ignored by the facility that treated our girl last when looking for answers to me is unacceptable.

My cat was having seizures and was not moving. When I got home from work. I went into have Charisma euthanized. The whole team was very compassionate and empathetic to me. Ive heard horror stories about other vets. I am very grateful for them. That they made a very sad decision easier.

As my fifteen year old cat continued to develop health issues, I found it necessary to establish primary care with VCA Colonial Animal Hospital. My previous primary care vets were wonderful and had taken care of my many pets for fifteen years. Unfortunately, they did not have emergency hours and I felt I needed to provide my cat, and myself, with the option of 24 hour emergency care if necessary. Having seen Dr. Cortright recently under specialty care, I found Colonial to be an excellent fit for us. In addition, a recent appointment with Dr. Harris for well care, hopefully cemented our primary care status. The entire staff, including the receptionists, vet techs, and doctors have been extremely helpful and professional. I dont know how long my cat will live, but I am sure he will be getting excellent care from everyone at VCA Colonial Animal Hospital.

This place is amazing. My cat broke his leg. I had no where else to go, I called everyone. They were willing to bring him in to give him surgery. They were so wonderful. I appreciate them so much. If I lived down here they would be my primary care for my cats. Come here if you want your animals to be cared for genuinely

VCA Ithica Client manager and operations manager both need to learn a lot about what is entailed in regards to running a smooth, dysfunction free Emergency Hospital for pets. Cold and all business they made excuses for why my daughters 5 wk kitten was shipped off for cremation when she requested twice to view her before she was to be picked up. Two different employees told her they would keep her for viewing there before pick up and when she showed up to see her kitten, she was already picked up for cremation. I had to ask the Client Manager to call the Cemetery to hold the cremation till my daughter could view her, but she took her time calling when time was critical and knowing this would happen because of experiencing dysfunction already, I called myself to prevent more dysfunction from making things totally a nightmare.Managers have no people or humanity skills, and lie to cover for their employees mistakes but its usually the Veterinarians that make the business go and are caring unlike the business managers. VCA is a INVESTOR BUSINESS FIRST which explains the type of unqualified people they hire to work there. The Doctors there are the compassionate ones and deserve a thank you for what they do...

Our family just called to make a sick visit for our pet, who is a regular client of the hospital (where he has his annual visits). They told us over the phone that we weren’t clients and would have to pay the non-client price for the emergency, which is twice the price. When we shared that he has been there in the last year for a well visit they told us it wasn’t valid and too bad. Extremely disappointed as we have been taking our dogs there since 2008.

I had an emergency with my pup and her vet couldn’t see her for 24 hours so I called VCA Colonial Animal Hospital they got me in within an hour and took amazing care , they showed me 2 options for her condition- I chose the anti vomiting medicine- the next day she was back to normal- I would recommend them to any of my animal parents and did send their information to a couple people after my experience- so glad they were there

Youll never see the same vet twice. They told me they wont give a rabies booster outside of two weeks from when its due despite a total lack of scientific evidence to support that. So now Im in a position where I have to kennel my dogs in January when the booster is due for the one dog, but they wont give the booster at my December appointment because its too soon. The kennel wont accept them without current vaccinations, but Ill be away when it actually comes due. I called two days in advance to get a refill on my dogs medication and left a voice mail. Before I went to pick it up I spent 3 hours trying to call them to see if it was ready, but no one answered, I just kept getting put back into the voice system. So I went up there in person and found that nobody had even listened to the voice mail, the refill was not ready and they claimed they couldnt answer the phone because it was just the two of them at the desk. If thats the case then they need to hire more people. Also, the receptionist I dealt with spoke so loudly that it almost seemed like she was intentionally trying to embarrass me in front of other customers. Another employee told me one time that she thought my dog needed allergy testing before they would refill his Apoquel due to the seasonal pattern of refills. Thats not why he takes it--its for food sensitivity. Testing was done long ago. Condescending and unprofessional, clearly didnt look at the chart. I only stay with them because they offer emergency services and you have to be a patient to access that.

So far it been a crazy month our Molly has been seen twice for different emergency reasons … I can say this is a AWSOME place ! Dr Pollack is outstanding, compassionate and very knowledgeable… everyone there loves what they do and it shows … they quoted a price and came in 30% under, how many places would do that ? I highly recommend them …

We were suggested VCA Colonial by a neighbor and we are so glad we went. Dr. Harris treats our dog with such compassion and care. He is an anxious dog but she makes him feel comfortable. Thanks to her, he loves going to the vet.

Thank you . We needed help on a weekend when no one in Binghamton offered emergency care. We were greeted and treated by such special staff. Everyone of you needs to smile, you’re the best. My dog was put to sleep with gentleness and compassion . I’d recommend VCA to any one asking .

My Great Dane had to have elbow surgery,Dr. Sojo ( i think thats the spelling) and his team really rocked it out! Turbo is all recovered back to his amazing self due to this team and their amazing talents!!

I have to say this veterinarian office is completely off the charts. It’s starts with as soon as you walk in the door you are greeted with the most friendliest, smiling office people then the Vet technician are just amazing. Dr. Tripp is out of this world she takes her time and explains everything and makes you and your pet feel like you’re part of her family. We trust her with all our fur babies. I will always tell anyone that is looking for a veterinarian to call Colonial animal Hospital. I just want to thank everyone at VCA!

I cannot speak highly enough of the wonderful folks at Colonial Animal Hospital. As is the usual for someone of relatively little income, our vet visit was an urgent care need which unfortunately ended with the heart-wrenching decision to euthanize a beloved member of the family. Even though we had never been here before, everyone who we were in contact with was extraordinarily kind and compassionate during a difficult time. We didnt feel rushed to make a decision, and we didnt feel rushed to hurry along the inevitable. They gave us all the time we needed to say goodbye to an important part of our lives. This sort of care and empathy is not something that can be found in most veterinary facilities, and it is something that made all the difference during a time of overwhelming grief. Thank you all.

Compassionate service. We took our 15-yo cat there because our regular vet was out of town. They got us in within an hour of calling on a Monday. Our cat had developed a bloated abdomen, after steadily losing weight the last several months. We suspected he had a serious illness, and after discussing the situation and symptoms with the vet, we agreed it was the right time to put him down, before he started suffering. They discounted the office visit and charged a fair price for euthanization. All office staff were friendly and compassionate, despite it being a super busy Monday. I would recommend them.

When my German Shepherd hurt her leg on New Years, I called Cornell University as my local vet was not opened. My husband and I drove to Cornell, ( about a 50 min ride) only to be told we would have to wait 2 to 4 hours to be seen and we would have to wait in the car! Mind you , it was January 1st and it was about 10 degrees!! I then called Colonial and they did not hesitate for one second!!! Advised us to bring her right over. They got her right in and found she had torn her meniscus. She had surgery and is doing great!! The staff and doctors here are great, in fact I have to take her back tomorrow to have her other meniscus done (yep! she tore her other one!) I am confident that she will once again be well taken care of by all. God Bless you all!! WE LOVE YOU!! Bob, Annie and Scout Ryan

My cat Salmon usually sees a cardiologist as he has CHF, however I was out of town when he needed emergency assistance. I called multiple vets in my area and Colonial was the first to accept us in very short notice. Salmon saw Dr. Shaffer for an emergency visit, and a thorough and comprehensive exam was performed. The staff was timely and explained everything in great detail. I felt comfortable leaving him in their care. He almost instantly improved and began gaining weight back from what ended up being a kidney infection. We would definitely recommend Colonial Animal Hospital for any pet in an emergency!

My rescue pup had multiple seizures and his primary couldnt fit him in that day but I felt it was an emergency since I have never seen a dog convulse. We went to colonial for treatment and the doctors took care of him right away. Since our initial visit weve made colonial our primary vet. They genuinely care about their patients. If I have even the smallest question I can call or text them for an answer. I am by no means rich, and this place can be expensive but for the level of care they provide its worth every penny.

I had a wonderful experience with this animal hospital. They were able to get us in when all hospitals near us were too booked. Our Luna stayed the night & the vet called us with updates, and diagnosed her quickly and properly.While we did end up having to say goodbye to our sweet girl, we were comforted by the care and empathy we received here. The vet kept us informed every step of the way, and gave us time to weigh out our options without judgement.While I hope my other furbabies don’t have any emergencies, if they ever do, we will be bringing them here!

Great experience with my dog Otto here, would highly recommend VCA colonial.

I first took my 16 year old male cat here about 8-9 years ago on emergency and was very impressed with the communications I received from the vets who took care of him. He spent a night here and was diagnosed with cancer. Prior to understanding the full extent, I was even offered a blood transfusion for him from a vet tech’s donor pet cat. Even though this place is an hour drive from my home, I wanted the best care for my cats & continued to bring them here albeit infrequently because they are indoor cats.On 7/28/22 and after three phone calls ahead of time to understand protocols & what to expect, I brought my 20.5 year old female cat in to be euthanized. Although it was an emergency visit, I was told she would receive a vet she did not end up with. I requested a comfort room for the euthanasia. This cat had been like a child to me for over 20 years and I wanted this to be peaceful for her. The vet left all her blankets (brought for her comfort in smelling like home) in the carrier downstairs & instead wrapped her in a stained hospital towel. Upon re-entering the room, he set her on the floor so that she could panic & run under a chair with a long catheter tube trailing behind her. Then when I started trying to coax her out, he lifted up the chair & hung her off the ground by her belly, making her hiss & cry out. This was a panicked and very not peaceful ending to my cat’s life. Although the hospital manager called & apologized in response to my call, there is nothing anyone can say to change the last moments of her life.I am trying to post this review in the hopes that anyone else seeking quality and compassionate care for their children at the end of their lives do not have to experience the pain I have. I don’t believe measures have been taken to avoid future recurrences.Finally, this vet clinic diagnosed my last female cat in 2018 with Feline Idiopathic Cystitis (FIC), which is chronic and stress-induced. I knew last month that this would flare up from the last kitty not coming home. Because of this condition, she hides a lot and experiences considerable trauma from vet visits including trouble urinating and blood in urine, loss of appetite and more sleeping/hiding than normal. I called yesterday (my first review has not been published) and asked if I could pay the price of an emergency visit just to speak to a vet over the phone & understand what measures can be taken to help cats with FIC. All I wanted was advice from an educated professional. Other than Prozac, medical treatment does not improve this condition. I have implemented numerous measures including plug-in cat pheromones, scheduling play time, comfortable hiding places, etc. I was clear her symptoms are identical to the last episode and am not seeking a diagnosis, just help with the existing condition. I was told they would not do this and would not help me without a visit, even though they diagnosed this condition, it’s in their records, and it’s chronic. This used to be a clinic where pets were treated the way humans are, where a vet (similar to a human doctor) would return a call to discuss treatment options. But I was denied this, even though I’d pay anything for help to minimize my pet’s discomfort.I don’t know what happened to this place since the excellent care my male cat received, but something has. They may be open 24 hours, but they definitely don’t care anymore about what the pets feel or go through. It’s very unfortunate because I don’t care about money when it comes to my pets. I’m not subjecting any current or future pets to their lack of compassion. I am left with a permanent memory of my cat in unnecessary distress before she died, where I had to personally & physically restrain her as she passed, and a vets office that can’t even be paid any monetary value to offer advice on a condition they diagnosed without additional trauma to an already compromised pet. If this review passes standards now, I’d like to relay to the hospital manager that all of this was communicated to reception. Thank you.

They were courteous enough to squeeze me in on New Years Eve when no one else would see my cat, who was having breathing difficulties. The vet gave him the best of everything he could have, ranging from tests to attention and care.The place is immaculate looking. They have top notch equipment. They actually have a triage like a hospital. This doesnt come cheap obviously and it doesnt take long before the bill is approaching several hundreds of dollars, if not a thousand.The staff was friendly, helpful and polite. Although I was frustrated at the wait (it was several hours), they were the ones who fit ME in during my cats time of need. They didnt have to. Theyre very busy and it seems for good reason.Unfortunately, I had to say goodbye to my cat. They did their best, but being 15 and diabetic is a difficult combination to overcome. He was treated with dignity and respect all the way to the end.Thank you very much for seeing us. The outcome was not what anyone wanted, but knowing everyone did the best they could brings some relief.

Our dog is a patient in oncology and has been treated wonderfully since she became a patient in January. As scary as her cancer diagnosis is, VCA Colonial and Dr Rassnick treat her with the upmost of care and compassion. She recently had an emergency situation, and was admitted for a little over a day. During that time, she received the best treatment and Dr Eule was in communication about her progress. She’s now recovering at home until her next chemotherapy treatment.Some lower reviews mention the cost, but you’re paying for the paramount of care for your four legged family member. It’s something we’re willing to do so our dog can have the best outcome possible. We have pet insurance (totally recommend for any pet), but I did see they offer care credit for assistance.

Bring my cats here for their annual check ups and vaccines. Great experience, got in for emergency when I needed it. Dr. Whalen did a great job with my easily stressed (a very grumpy) cat as well.

I live over an hour away, but I would gladly take the time to drive the distance so that my cat can be seen there by all of the caring and awesome veterinarians & staff at VCA Colonial Animal Hospital. Because my cat has had both emergency and regular care, we have had the chance to meet some really wonderful veterinarians there, including Drs. Lawrence, Eule, Tripp, and Pollock. I am so grateful to them and to everyone who has been helping along the way (including Samantha, Kalee, Sierra, Nicole, Courtney, Hannah… I hope I haven’t forgotten anyone…). Everyone there has been so very good to my cat and give him so much loving attention that I never worry about him while he is in their care. They really go above and beyond and continually surprise me with how responsive and attentive they are about all aspects of a pet’s care. Such an outstanding practice group at this animal hospital! Thank you all so much for the great care that my cat is receiving there!

Updated * ** We absolutely love Dr . Cartwright !She has been so kind , understanding and informative while carrying for our dogs kidney issues . We wish we lived closer so could use this veterinarians office fulltime ! Also theyve been great dealing with Covid-19 guidelines. ***I was worried to go here for the first time because of the mix reviews. We did not have any rude people or unnecessary testing. We didnt have to wait a long time to see the tech or the vet. The in house testing didnt even take that long. The place it clean too.The Vet even saved us some money at least for now by doing some less expensive testing that will give more information before more extensive and expensive test which may not be needed.I thought the vet was very kind and compassionate. She was considerate of our concerns. I appreciate that she gave us an itemized list of potential costs moving forward, before starting. She took her time explaining our dogs current state and what could come next. She was patient with our questions and concerns as well.We did have a minor scheduling issue which was their mistake it made our morning a bit more chaotic but things turned out alright. For people more local it probably would not have been an issue.I would recommend them .

I took my dog here for a laparoscopic gastropexy. Dr. Ross and his team are incredible.

When I first read these reviews, I was terrified to take my cat here. However, I needed a second opinion after going to Cornell because I questioned the competency of the residents treating my cat.To make a long story short, I am so glad I took my cat to Colonial. In fact, I have decided to transfer my cats treatments from Cornell to Colonial because there is no doubt in my mind that Colonial has the best practice in the area. First, you can tell everyone there - from the front desk to the practitioners - is extremely competent. They take their jobs very seriously and it shows. Second, I was provided updates several times while waiting there for my cats diagnostic testing to complete, even though I was fine reading magazines. In my opinion, this demonstrates an initiative to exceed customer expectation and typical customer service. Third, the doctor I saw there was without a doubt extremely objective, caring, and absolutely brilliant at the same time -- no stone was left unturned and I was confident with my cats diagnosis. (I know this because I perform tremendous research on my cats health and illness and the doctor was more than up to date on every single study and treatment). Fourth, and most importantly, my cat is improving tremendously when at least two other vets doubted she would. Fifth, since the appointment the staff and doctor have contacted me twice to relay information as well as discuss anything I needed to talk about. I appreciated this promptness because I knew my cats health was being taken seriously and thus I did not have worry (and start visiting petmd or other google sites out of angst).Regarding the other reviews on here: honestly, I dont know whether the other reviewers on here are stating objective fact or emotional opinion. But I can tell you this for sure: Colonial is no factory, nor did anything they do raise a red flag. I am suspicious of the posters who complained about the costs of treatment when they are free to go to the 24/7 Cornell Emergency Dept. where there are payment plans and federal funding. In fact, I suspect many of these individuals brought their pets to Colonial because they wanted the best care for their animals, yet are simply unwilling to accept the increased costs associated with superior care. While no horror is more painful than a sick pet, this does not entitle owners to make demands on private practitioners. Nonetheless, these reviewers still stated Colonial accommodated their financial situations, so I just dont understand why theyre on here complaining in the first place.I also question the reviewers who complained about their changing estimates. Consider the word estimate for a moment and youll quickly appreciate the absurdity of their complaint. Please remember the scientific rule that deeper investigation may lead to more conclusive findings -- which is why the estimate can increase or decrease -- and which is why these suggestive costs are called estimates and not prices. Ultimately, I take these reviewers complaints with a grain of salt because they experienced buyers remorse for continuing with treatment in spite of the high costs, when they could have sought a second opinion at one of the many other emergency departments such as Cornell. And they were free to leave and make the quick drive to Cornell at any point during their time at Colonial.Bottom line is this: in my experience Colonial is superior to other Ithaca vets I have used in every single way. Knock on wood, they saved my cats life. But its your decision to do what you want with your pet and I wish you and your furry friend the best.

So far colonial has been wonderful. From the moment we walked in until the moment we left our princess with them everyone was exceptional. Professional and thorough. They seemed to care about her as much as we did and due to her levels being crazy she has been hospitalized. I’m a wreck but I have faith these wonderful bunch of people will get her righted around soon! Yes it’s expensive, as any vet. But you pay for quality folksupdate: they figured out what was wrong with her and gave us multiple options on how to go about getting her righted around. They have dealt with our ridiculous calling all day because we are worried, and have remained patient with us. I highly suggest this vets office just for the sheer fact that not once has anyone gotten any sort of attitude with us even though we have called at least 5 times in one day to check on her. Wonderful customer service, and more patience than I could ever dream of!

RUN AWAY!!!!! Dont be fooled, VCA Colonial Animal Hospital cares only about getting PAID.These vultures recommended amputation, chemotherapy, and carving up a sick animal whos cancer had already moved past the point of responding positively to interventions, and did so knowing her prognosis was terminal.An honest and caring Vet who was concerned with dogs pain and quality of life, would have never suggested such treatments, but that kind of honesty doesnt ring the register.Putting our sick dog down was the only thing to truly consider, and never once was it mentioned by the caring folks at VCA.Youve been warned.

My mom has come to this clinic numerous times for emergencies with her pets and this was the first time I had to go for my dog. They provided excellent diagnostics and care. Dr. Lawrence and Dr. Eule are fantastic - lots of knowledge and wonderful bedside manner. Many thanks to them & the clinic

I was a little skeptical when a VCA employee recommended that I bring my very temperamental cat here for preventative care - other veterinary practices have had difficulty even getting her out of a carrier without trauma, blood and screaming. Id avoided vet visits altogether for years since shes indoor only at this point and generally healthy, but I decided to give it a try. The VCA staff at every level was incredibly friendly and helpful - my concerns were heard and taken seriously, and everyone took highly effective steps to make sure my cats visit was fear- and pain-free. I wont say she enjoyed the experience, but she did not seem at all afraid, came easily out of her carrier, at no point needed to be restrained, and even comfortably walked around the exam room so the vet could observe her gait. Her vaccinations are all up-to-date for the first time in years and minor health concerns I had were were assessed and addressed. The charges were reasonable and competitive with other practices of the same level in the area. Im very pleased to say well be back, and will happily add my own recommendations to any other pet owners looking for a local vet.

Absolutely fantastic vet practice. Colonial has been a wonderful resource for my pets since I moved here. Whenever I have a concern, they make time to see the pets the same day. Last night, they saved my puppys life after detecting an Intussusception (telescoping intestine) and performing surgery at 11pm. As long as Im in Ithaca, my pets will go here. Highly highly recommended.

We took our very sick, ~6 month old, rescue puppy, Remus, there for an ultrasound, and a couple days later for an x ray and subsequent hospitalization for pneumonia. After many tests and panels we discovered he had a systemic fungal infection, presumably from Alabama where he came from, that he ultimately was unfortunately not able to recover from. Everyone at Colonial Veterinary Hospital was SO wonderful throughout the whole process. From the receptionists dealing with me calling for updates multiple times a day, to the technicians allowing me to go back and visit him, to the doctors who did everything they could to help diagnose and help him - I have absolutely nothing bad to say about this place. The waiting room, exam rooms, and backroom are all so neat and clean, all of the people are so kind and welcoming, and we hardly ever had any time spent waiting around. When it came time to make the decision to end our babys suffering, the comfort and assurance continued - we did not feel judged, we did not feel unwelcome, we did not feel rushed. We were given as much time with him as we needed, and after we said our goodbyes the staff cleaned him up, removed all of the wires, and brought him out to our car for us. We were even further surprised/impressed/grateful that they offered to do a clay pawprint with his name on it for us (we, of course, said yes). We cannot say enough good things about our experience with them, and will never be able to fully express how grateful we are to them for everything they did for our Remus.If you have a pet, healthy or sick, I would highly recommend this office - your pet will NEVER be treated like just a number.

We took our cat here on New Years Day because our veterinary office was closed. He had an abscess on his tail and they got him right in. Dr. Tripp and the vet tech Nicole were amazing. They were so friendly and took there time with us. We were so impressed and will be going back here for any emergency care that comes up in the future. Thank you!!!!

Not very impressed with Colonial Veterinary Hospital. We had an issue with our cat that couldnt be handled by our normal vet and were referred to either Cornell or Colonial. We chose Colonial, simply because we assumed it would be cheaper than Cornell. We went there with specific treatment orders from our vet for a basic imaging service, but once there, the vet/staff at colonial took it upon themselves to run extra tests on top of the imaging we were there for. The extra tests they demanded yielded no further information than we already had paid for at our normal vet. So, they cost us a bunch of extra money for nothing. Even our vet was pretty disappointed when they heard that Colonial took it upon themselves to run extra tests that were unwarranted. And, the vet/staff at Colonial were not friendly or compassionate at all as we were dealing with an end of life situation. I would never go back there again, and would not recommend this place to anyone else. If you are looking for a great vet, go to Veterinary Care of Ithaca, and Cornell Vet Hospital for any necessary referrals.Furthermore, upon reading many of the other reviews here, it seems that whoever they have in charge of responding to negative feedback really should be replaced. They seem to completely lack compassion and are overly defensive. All responses to customer complaints should start with an APOLOGY, not a rude attack on the customer about how wrong they are. They ought to be ashamed of themselves.

We had been referred to Colonial for testing twice before with each of our dogs (2012 and 2013). Both times we were treated with the utmost compassion and were grateful for the expertise they were able to offer when helping us make decisions about quality of life for our senior dogs.Losing a pet is so traumatic, and I felt our last vet pressured us to have invasive diagnostics and surgeries and then was dismissive and judgmental when we opted to use palliative care instead. So we knew we wanted something different in the future.Last week, we decided to go straight to Colonial with our 15-year-old cat who had been declining rapidly. The staff and doctors were so compassionate and understanding about our concerns. They helped us come to the best decision for our family once a mass was discovered in her liver and possibly elsewhere. I am grateful to them for their care of Persephone in her last days, and will be transferring care of our other 15-year-old cat, Porter, and all future pets to them.

We first found colonial a little over a year ago when my puppy had a serious accident. We were terrified about his breathing and no other vet would see him and colonial said bring him in. (We were new to the area and had other circumstances) they helped us and our fur baby, and were compassionate and understanding. Then again during this winter we had another health crisis withen our family, our mother in laws fur baby was very sick and could hardly walk. They were not her regular vet however they got her in for a same day appointment and we unfortunately had to euthanize her. It was her time and she was in serious amounts of pain. They were compassionate and understanding yet again. We were reassured, comforted and given time to compose ourselves by the staff members who were gentle and respectful of her even after she had passed. Most recently we acquired a mix breed puppy who had health issues and were seen and treated yet again by a curtious doctor and respectful staff. Our experiences were all positive and I felt like the staff were understanding considering I have a VERY energetic and unruly black lab who had a hard time controlling his urges to jump on everyone and give them large amounts of kisses and a tiny scared little mini dachshund mix who is terrified of cats and birds. We feel like colonial is the best veterinary hospital be have experienced.

Dr. Tripp is an amazing veterinarian! She is personable, knowledgeable, and demonstrates her love of animals by thinking outside the box to solve complicated medical problems. Our springer spaniel had a serious split in his nose that previous vets didn’t spend time looking for the cause - they just wrote out prescriptions that just didn’t work. Many years and countless dollars wasted and our dog’s nose was still a mess. So, we traveled to Ithaca to see Dr Tripp and she took the time to really research the problem. Through her hard work and diligence she developed a course of action we followed that led to a healthy, happy nose on a very happy dog! We travel an hour just so our dogs can have her take care of their medical needs. She’s truly one-in-a-million!

Thank you for providing compassionate, professional, service at a reasonable price.I was greeted warmly by the front staff, the waiting room was comfortable, Dr Ross treated me, and my sick puppywith the upmost kindness. He took a great deal of time with me, explaining all options. I never felt rushed, pressured, or unimportant.I will return anytime my pets needs exceed the veterinary ability in my community. Many Thanks!!!!Michael & Linda CollinsBinghamton NY

Nicest people here. We had an emergency with our 2 yr old pit/rott and they got him right in and he felt 100% better in a few hours after being seen. They also take the time to know the pet coming in, they send informational emails that are very helpful, and have no issue answering all one million questions that I had. Very kind staff and Ruger loved all of them. Will be taking our puppy here. We live an hour away but it’s worth it.

Gf Took our dog roscoe there. Super nice understanding helped us with the price in our difficult times. A week later they send us a thinking of you card. They didnt have too but they did. Id just like to say from the Weber and Wilcox family we thank you and appreciate everything you did for us!

I love this place! From the check in staff, to the techs, to the doctors, everyone whom I have dealt with have been fantastic. Even in difficult times the staff has been willing to take the time to talk with me and make sure I am making the right decisions. I dont mind paying a little higher price if I know my animals care is going to be top notch, and it is every single time. I always refer my friends and family to them, and will continue to do so in the future.

The staff at Colonial have made two mistakes with my dog that lead me to believe that they are negligent. While the two mistakes described in detail below are harmless, what if their next silly mistake is not? I would not risk it.Beyond the experiences I describe below, this vet hospital is very clean and has convenient hours. They seem to like animals. They have their own on-site pharmacy and emergency care. They are easy to get appointments with as they have a large staff, but you wont have the same vet every time unless you request it. They are a little impersonal. They have always relatively promptly responded to my inquiries about my pets and requests for paperwork.1) I brought both my dog and cat in for an annual appointment to get a couple of their vaccinations updated. The vet tech gave my dog the rabies vaccine meant for my cat (my dog had already had his rabies vaccine updated a couple months before). The tech assured me that this was harmless though I know there is a debate among pet owners whether vaccines in general are harmless so I do not like giving a vaccine to my dog that he unequivocally did not need. And what if the vet tech had given him something mistakenly that wasnt harmless?2) They gave my dog a second microchip while he was being neutered when he already had a functioning one. Now he has two microchips that I have to make sure are updated on all his records for the rest of his hopefully long life. A annoying hassle for me. They never once asked me in all the times I brought him there over the past year or so whether he had a microchip. They never discussed microchipping him during the neuter procedure in all the conversations I had with them prior to the procedure (but did talk about clipping his nails, so unsure why this was not included in the conversation). He is a purebred dog that we waited to neuter as his breeder was considering using him in her program. We are responsible dog owners and microchipped him during his first check-up as a 9-week puppy that was at another vets office. I do not know why they would assume that a nearly 2-year old dog that has been coming to them for months and months did not have a microchip just because they never bothered to ask or enter it in his record. When I politely asked to not have to pay the $58 fee for something that causes me extra unnecessary work and that he definitely did not need, they refused to remove the cost because it was included as a single line item on the two-page long estimate with 38 different line items that my boyfriend had signed when he dropped him off. My boyfriend signed this estimate because he knew I had had multiple conversations with them about the procedure and assumed (unfortunately incorrectly) that this was something I had discussed with them and there was a legitimate reason they were doing everything they were doing. It even says on his collar that hes microchipped. And could they not just do a quick scan to check? $58 is not much considering the amount of money we spend on this dog, but I am very unhappy that they refused to take responsibility for THEIR error and negligent assumptions. I guess they care more about making a few extra bucks than having a good relationship with their clients.I expressed politely that I thought they were negligent and that I could not force them not to charge me for their mistake but I thought it was very unfair and I was unhappy. They politely in return said they would communicate that I was unhappy to their staff and apologized. A better apology would have been not charging me, but what can you do?I am moving soon so hopefully will not have a reason to return to this vet hospital. If I was staying in Ithaca longer I would find a new vet. I suggest that pet owners steer clear and existing clients be wary.Perhaps I will get another defensive response to this review as other reviewers have, but I just wanted to share the reasons I think pet owners should consider taking their pet and business somewhere else as there are many good vet options in the Ithaca area.

We took our dog to Colonial after being referred to them by our regular bet to have an ultra sound done. They got us in on a Saturday. During the appointment they informed us that the ultrasound tech was not available to come in that day, but that they would need to examine the dog first anyway. They muzzled our dog when he showed no signs of aggression (he is a big baby and has never hurt or even growled at anyone, he is a great dane). After the exam they told us they wanted to do an xray because they suspected it was an autoimmune diesease he had. They also wanted to hospitalize him and give him anti naseau meds (which he was already one, prescribed from our regular vet). My dad said yes to the xray (hoping it may give us an answer) but no to hospitalization. They did the Xray and the vet told us that it appeared he had a foreign object or cancer in his esophagus or lungs but that he would need a CT to confirm. She wanted us to go to Syracuse, telling us Cornell wouldnt be interested in the case. She also wanted to keep him overnight since he was sedated for the xray (after my dad was clear that he was not letting the dog stay overnight), and that the radiologist would read the xray the next day and get back to us. A phone call was made to them sunday asking about the radiologist report. They said we would get a call back, we didnt receive one. After calling twice in Monday, they finally emailed the report, they didnt have the decency to give the results to us over the phone. They also forwarded the report to our regular vet. According to our vet, nowhere in the report does it mention anything about finding a spot in the lungs or esophagus. Colonial had considered our dog to be an emergency. If he was truly an emergency why would they wait over 48 hours before a radiologist would get back to us????? We see our regular vet tomorrow, but he is already saying the CT they recommended is unnecessary based on their report. We will NEVER use Colonial again. Very expensive, all they cared about was a way to get more money, and they were unresponsive after tests were done and paid for. Also, why on earth would they need to do an exam when our dog was there on a referral from his regular vet who knows him, knows the history ans has been treating and seeing him regularly, again, a huge waste of money! If we could give a negetive star, we would!

Being very new to the area of Ithaca, I didnt yet have an established vet in the area. My young cat was acting very sick suddenly and barely moving and I needed to get him seen as soon as possible. After calling around to a few vets in the area, most of them were not accepting new patients but told me to try Colonial. When we walked in, the front staff kind of looked at us like a deer in headlights and asked what we are in for (maybe because we didnt call ahead, it was an emergency visit). They took him right away and brought him into a room, and brought us into a private room where a vet will come see us. They immediately came in and told us what was wrong, apparently a relatively common problem involving a blockage in his urethra. They asked for my permission to put the IV in with pain medicine for him, and even gave me the price and asked if that was ok. Family and friends had warned me about this possibility, and told me how it costs around $300 to get the blockage out, which seems reasonable. The vet came in and gave us a very detailed description as to what is going on, which I loved. She then went into pricing, where she said the procedure would be at the low end $1500 and include hospitalization for 2 days. Being totally not what I was expecting as far as price, I asked if we could do what is only completely necessary. She was able to get it down to $1000 with only 1 day and warned that he might still not be ok with doing that, and later came in and there was a special fund they had that they could contribute $500 towards our bill. We paid it and they did the procedure, and answered our calls when we called asking how he was doing. I felt like he was in safe hands, and he was. The next day when we picked him up, he was himself again! The vet that came in, a different one from the day prior but was so wonderful. She answered all my dumb questions with ease and even showed me how to give him his medication. She even gave us free samples of a special diet he should be going on. We left very happy, mostly because our little guy was back to himself because of them. Although the financial part was a little stressful at first, they were able to figure something out to help us and I am so grateful for that. If every experience is like ours was at Colonial, I would definitely recommend it.

We took our sweet Luna to Colonial for a spay consult and will be returning in a few weeks for the procedure. The staff was great, the receptionist, the techs and the Dr were all knowledgeable and friendly.

Our puppy Casey had surgery on his hip. He is a Yorkshire Terrier 19 months old. Dr. Ross is his veterinarian provider and did a tremendous job. Dr. Ross explained the entire procedure and provided information on what we needed to do for Casey. Dr Ross is highly rated in our opinion. Thank you VCA Colonial and Dr. Ross.

I called on Monday 12/21 about my dog who was throwing up and couldn’t get her to stop. I called VCA to see if they could get her in to figure out what was wrong. The receptionist over the phone told me that I could not bring her in because (even though shes fully vaccinated against it) she was a parvo risk and they didn’t have the staff to take care of her. Well, I did get her to another vet, and she had an intestinal blockage that would have killed her in 24 more hours. You will never get my service, and I will be warning all my fellow pet parents to not consider you.

VCA has seen my dog Lucius twice. The care he received was top notch. The team there is focused,dedicated, and know their stuff. I highly recommend VCA.

Our dog had a stroke while we were on vacation and Colonial vet saw us right away and did an amazing, fabulous job of caring for him. In particular, Dr. Ellen Tremante was so wonderful. She was thorough and calm. I cant say enough good things about this vet hospital.

Our pet was in distress and need a radiology consult. The rad on call doctor just never responded for hours with even an ETA of arrival (over 4.5 hours before we were charged for our waste of time and brought her to another emergency vet) I will never never bring my pet here again. As pet parents you want to be assured people will take care of your loved ones. Dont bring your pet here if you expect prompt loving care. If I could have left zero stars I would.

The staff seems like they genuinely care, and Im sure the vets are excellent, however communication is nearly impossible and every single piece of information that Ive attempted to convey to them or that they have conveyed to me has turned out to be garbled and inaccurate with cricial details being lost along some unbelievable version of a game of telephone among dozens of staff members via a myriad of communication methods. Between phone calls, emails from their no reply email address, text messages from their office, and in person conversations... I cant say Im surprised at how this has turned out. Im sure somebody thought their system was a brilliantly efficient time saving and cost-cutting idea... But practically everything I asked for was misinterpreted or outright forgotten... For example I requested a urinalysis when I dropped her off with a vet tech for an anaesthesia procedure, then askied about it after she was coming out of sedation, and the doctor was surprised that I wanted it and basically lectured me that it was preferable to do it while the dog was sedated (seriously! Thats exactly why i explicitly asked for it BEFORE!). Also, their clearly written communications to me turned out to be wrong, such as to fast my dog before the appointment, which turned out to be a mistake, or a treatment plan I signed off on that included full dental radiographs, which they didnt follow and instead only did one tooth... I could go on with additional examples, but its been an incredibly frustrating experience where I basically end up feeling gaslighted and extorted.Again - it seems like the people there do care, and the vets seem great, but the way things are handled procedurally and communicated between clients and staff is a horrible mess.

I want to start off by saying that I am not upset that they could not diagnose my dog, I understand the staff did everything they could to heal my dog.My husband brought our very sick dog, Oliver, to the Colonial Vet on a Tuesday night after our regular vet didn’t know what else to do for him. When he was brought in my husband brought all the medicine our regular vet had him on and the worker who was there wrote all this down. Oliver then remained at the vet until Friday evening when we picked him up at 5pm. My opinion is that this vet has very poor customer service. I can’t really comment on Oliver’s care because I wasn’t really kept in the loop by the staff. Dr. Murch would call with updates when she worked with him and was by far the most helpful person there. Oliver was tested for Addison’s Disease and Dr. Murch was fairly certain that is what was causing his illness and sent us information on how to care for it. He was tested and his results weren’t exactly the same as a typical dog with Addison’s Disease and Dr. Murch asked if we would pay for her to call someone to get their advice on Oliver’s test results; we agreed and that was the last we ever heard about him possibly having Addison’s. When we went to pick him up a vet technician brought him to us and she wasn’t really up to date on all of his medical going ons (which I don’t blame her for) and couldn’t answer our questions well. Our very sick dog was there for 3 nights going through multiple procedures (not to mention we spent just under $2500) and a vet couldn’t even come talk to us about his results and the tests they did on him? Oliver is currently acting for the most part like his normal self but we are still very concerned about him having Addison’s and are looking into taking him to a different vet to get a second opinion. The thing that really put it over the top for us is that Colonial then charged us (for more money might I add) for the same medicine my vet already had Oliver on and like I said in the beginning the staff wrote this down upon his arrival. I will not be going back to Colonial and would not recommend them.

I cant say enough good things about Dr Rassnick and his staff. My beloved Squish got two kinds of cancer in the same year. Dr Rassnick gave him the best that veterinary medicine had to offer. We thought we had it conquered at one point but it was just too much for him to overcome. But the care, the follow up and follow through from this group was amazing. Calls were returned, appts were on time, Rxs delivered, everything was amazing. I miss my buddy more than I can say but it helps to know Dr Rassnick and I tried everything possible.

My 8 month old pup was hit by a car. We took him to Colonial Vet Hospital. This establishment is top notch! I ended up with a $3000 bill. But I believe the care they gave my best friend was excellent! I came in twice a day for visits. They always had time for me.

Throughout my two years at cornell I left Carlotta, my dog, about 10 times for boarding and also for a couple of medical inspections and was always very pleased with the service provided. The staff is amazing, always in a good mood and my dog loved to arrive there every time. 100% recommended.

From beginning to end, colonial treated us and our dog with so much kindness. They made sure we knew what was going on with our doggo and didn’t leave us questioning what was going on. They were honest and caring. Thank you!

Always have had great care here they are always friendly knowledgeable explain things and take the time for your pet

As a new transplant to Ithaca with a cat who has a chronic upper respiratory infection, it was imperative to me that I find a vet who would care for him as well as our previous vet in Rochester, who had been treating my cat since he was a baby and first presented with his respiratory issues.Ive had him in for an overall checkup and had him boarded for a weekend, and am so confident in their abilities that I am about to board him in their stellar boarding facilities for two weeks while I am out of the country. Their facility is clean, their boarding facilities for cats are so far away from the hustle and bustle of the office, and from dogs, that it almost feels like its in another building. Each little pod is spacious and, when they have the space, theyll even open up the adjacent pod so cats can have even more room. I was told that staff sometimes take their lunches up and eat them in the room and talk to the cats and play with them.As someone who has perhaps a little too much emotional investment in my cat, it thrills me to know Im boarding him somewhere safe and quiet, where if he has any medical issues they can be treated. I feel badly for people who feel like theyve had bad experiences here, but like any business, usually the complaints get posted far more than the compliments. In this case, I wanted to be a voice for the positive about Colonial Veterinary Hospital.

Skilled caring doctors and assistants. Dr. Ross is also an amazing surgeon. Caring staff. They pay attention to what you say and need. Our Boots needed major surgery and all went well because of their very timely care. Ive seen comments about expensive so must say Colonial is no more expensive than other practices that offer all of the resources they do. We recommend Colonial to everyone.

We visited VCA during the pandemic, with the contactless drive-in visit protocol. Everything went incredibly smoothly. We were out-of-towners with a pet emergency, and they treated us like family. The veterinarian was very professional on the phone, the treatment was just what Alfie needed, and the take-home instructions were clear. Thank you all!

I had to say goodbye to my cat of 15 years.. and the staff was so patient and kind with me while I could hardly even form a sentence from sobbing. They answered all my questions and gave me time to think. They explained my options and I felt no pressure to go in any specific direction other than what I wanted for my cat. The vet gave her honest opinion only when I asked about my cats potential survival or suffering which I felt was very genuine and ultimately helped me pick the best thing for my cat.. which meant saying goodbye. All this while closing time came and went- their care never faltered. Biggest thank you

The staff was kind and completely calm with my very excited dog. From the check in, vet tech, procedure and check out it was smiling professional faces who explained everything that would happen and made the visit less stressful then it could have been. I appreciated all of their work and the service I received.

I will never forget the compassion that the staff here showed both me and my dog on a very hard and stressful day for us. Thank you so much colonial animal hospital for getting us in so quickly and going above and beyond showing true care in our time of need.

This veterinary hospital is beyond amazing! Dr.Mcarty and her staff go above and beyond for their patients. Our 10 week old puppy was diagnosed with Parvo on Sunday and they got him in at the 1st available appointment and then provided him with the life saving treatment and care we needed. I called multiple times a day for updates and the techs even talked to my 8 year old daughter and answered all of her questions.They dealt with our billing nightmares and were always so helpful.

On Christmas Eve afternoon, our elderly cattle dog was experiencing severe diarrhea and stomach upset and needed emergency services. My husband took him to Colonial because all of the vets in our area were closed that day. I cannot praise Colonial enough. They got him right in and even called to talk with me about his medications and health issues. In addition to treating his gastrointestinal problems, they switched his arthritis medicine to gabapentin because they thought the carprofen he has been on for over two years could be contributing to his stomach upset. They even called Christmas morning to see how he was doing. By today, his stomach issues have nearly resolved and the new arthritis medicine seems to be working wonders for his stiff legs and hips. Thank you, Colonial, for the excellent care and caring attitude!

Sadly on July 4th i had to take our cat there for a blockage in his urethra. The kind people at the desk told me that before the vet even talked to me I could run up a bill between 4-6 hundred dollars.... The vet came and told us Ang would need to go under general anesthesia to remove the blockage and she would come back with an estimate. The estimate was low end 1200.00 dollars to the high end 2200.00. Well i couldnt let my cat die so we went ahead with it. Mind you we could have got him out after a day but would have had to pay almost that much as the most expensive things were done in the first 24 hours.When I went to pick up Ang the bill was a whopping 100.00 bucks under the high estimate. they brought my 2200.00 cat to me covered in urine and smelling horrible. SO MUCH FOR ROUND THE CLOCK CARE. What a disgrace this place is. They had me over a barrel which is where I am sure they have a lot of there clients. MONEY HUNGRY.I hope you never have to subject your beloved pet or wallet to this place.

Brought my cat in today with a blocked bladder. Staff was just amazing, understanding and helpful. Can’t say enough how wonderful they are and the service they provide at all hours and weekends. Thank you!!!!

Dr Ross and his team are amazing. My Ellie Mae had 2 surgeries within 3 months. They took very good care of her. I would recommend them any time

Do not bring your animals here. I was quoted over 6k for my suffering cat. The vet didnt even touch my cat and it is extremely clear all they care about is money. I had my cats leg completely fixed for 3k. Where as they wanted to amputate it because I couldnt afford 6k. Disgusting and a disgrace to animal medicine.

I am absolutely appalled! Since when did money become more important than helping an injured animal! Is this an Oath they teach you in Veterinary School? What if someone hit a family member and needed immediate medical attention and the Hospital said, well if you dont have $20,000 to pay for expenses, we cant help you! Oh and No, you cant make payments!!!! YOU AUGHT TO BE ASHAMED OF YOURSELVES! How can you sleep at night?

My cat, Billfred, had surgery there yesterday to remove ceruminous adenomas from his ears. Dr. Socha was wonderful in explaining everything, as was the rest of the staff. They were also willing to work on payment with credit care. I will definitely be returning there for further treatment if necessary.

As a longtime animal lover in a multi-animal household, but newly relocated to Ithaca, I had to cross my fingers when my young cat, Alice, became ill. The Colonial vet staff were ambiguous and uncompassionate about what both I and Alice were going through. Their ultimate incompetence and professional irresponsibility cost me $4,500 and Alice her life.

Very expensive first time I took my boxer there they diagnosed him with kennel cough and a heart murmer had him at regular vet no kennel cough it was allergies and he DOES NOT have a heart murmer reg vet checked 3 times took my other boxer there last night waited 2 hours he still had not been seen will be taking him to our vet Monday also they lack any sort of compassion thru us in a room for 2 hrs and didnt check once I had to ask someone how long

My dog needed surgery and they turned me away as they had no room for her. I had no choice but to euthanize her. I will never forgive you for not helping my dog and her death is on you. What kind of Vets do that.

The Dr was very nice but the man collecting money is a uncompassionate waste of space and will never go back there...I was trying to get my dog to my primary vet for emergency sergery and I couldnt get ahold of my friend who was paying for it and I told him I had to go and he said you cant leave without paying. The bill was very high and I had paid 1300 and was short 300 and finally they let me have my dog.... Stay away from here if you value your animals life . I would have gave 0 stars if I could ...kharma will come back on you Mr Man in the front ..I paid them like I said I would only a few hours later....I had to watch my best friend die on the operation table .. Not saying it could have been prevented but 3 hours might have made a difference

A little embarrassing. Me: Hey I can’t afford all this bill can I pay part of it tomorrow reception desk says no multiple times then after 20 minutes they pull out a form a promissory note doing the exact thing I asked them to do in the first place. I have to fill out the form at the desk after I asked to speak with them privately about it not wanting everyone to hear my financial problems. Embarrassing, unprofessional, Colonial we want your money now!!

Exceptional office. From the front desk to the techs to the Drs. Well oiled machine. Our one year old Duncan needed knee surgery and he’s received amazing care. Highly recommend VCA for your pet. Every office should take a page from their book!

A great, caring vet for routine care. With the added bonus of also being a hospital for emergency care.

This place is absolute disgrace to humanity.. I paid 110 for the vet to not even touch my dog.. the receptionist Steve baled head guy be careful for him.. he seems to hate him self more than his job he was nothing but rude and arrogant they let my dog leave with a hanging leg and did nothing for her... scum bag of a company.

Had a great experience with Dr Butler.

I absolutely love this vet hospital. I feel like my animals are in good hands and loved. I am a very worry some animal owner and they have answered all my questions promptly and with professionalism. Thank your for all you do.

I wrote a review 6 months ago on this vets and they took my review down about my experience! Please stay clear of this vet office.

My wife and I couldnt find a better place to save our fur babys life,the surgeon and staff were wonderful and compassionate..very highly recommended 👌Tinkerbell was in great hands,again Thank you so very much..Tinkerbell,Mary and Jay Mendell 😊

Our dog recently had knee surgery there and they were courteous, professional, and patient with our questions. The recovery is going well, too -- fingers crossed!

I’ve always had excellent service at VCA Colonial. My pets have always received exceptional care and their hours of service fit our needs as they’re available after hours for emergency services which I’ve had to use more than once. I first started going there many years ago upon recommendation from my primary Vet for further diagnostics on my first Golden Retriever. Their service and compassion was great then and still is. The prices for services are fair and the staff is always friendly!

Dr. Gillian Lawrence is one of the most compassionate, thoughtful and knowledgeable vets that my cats Jojo and Zooey have had the pleasure of being treated by. Through some health difficulties, Dr. Lawrence consulted and treated Zooey with both empathy and expertise. Through my time with Dr. Lawrence, I felt heard and empathized with--but equally as important, she laid out strategic care options with clarity and kindness. Couldnt recommend her more!

If my cat was here for an emergency it would die because they are so slow. I thought it was snails running this place but than I saw a snail move faster than them

Excellent veterinarians they are so kind and thoughtful. Such a saving grace on memorial weekend. I would recommend for anyone.

After our visit to my dogs local vet last week on Wednesday, we found out he needed to get a referral for surgery. We left the appointment unsure and nervous of how long we would have to wait before we were able to get him in anywhere. By the time we got home from the appointment (~25 min later), the vet had gotten him into VCA Colonial for the following day. We had very positive and helpful experiences communicating with the staff what had been going on and he was admitted for his surgery consult. Unfortunately during his consult, they found out he had the dreaded bloat (GDV) and called to let us know the imminent surgery that needed to be fixed while his other surgery needed to be put on hold. They explained the situation concisely and quickly and called to update us after the procedure that everything went well. The entire staff have been very kind and communicative throughout the whole process both through call and their helpful text line! I know they are a super busy place so its amazing the care they are able to show to every pet that needs it. The only downside is we are located ~1.5 hrs away. However, for the care that my dog has received it is well worth the trips!

I and my cat were treated with the upmost care, for a difficult situation. Not only by the vets, but by the receptionists. There are two rooms one for cats and one for dogs to play in. Outside, there is a small hill that you can walk your pets on. It is a wonderful facility with wonderful people.

They the only ones open, they the only ones who answer the phone during an emergency. They honestly very so nice and caring for my friends dog. Thank you. I sincerely appreciate it thank you.

When I moved to the bay area, I came to realize that VCA Colonial was perfect compared to what I get in California.

They went above and beyond for my dog who wasn’t even a patient of theirs. Excellent service, went out of their way to help me. WONDERFUL PLACE!!!

Absolutely love this place! They are very caring and understanding could not love them more!

More interested in money than the care of an animal. Will not be back.

Excellent staff! Great facility!

Gave our 2 month old puppy gabapentin and buprenorphine now she is dead she had a good bill of health went in for what we though was a broken leg it was just a sprain

Taking any pet to the vet is a stressful thing, but it is always a pleasant experience when i have to bring my 2 cats in. Dr. Whalen and Janet are amazing! they answer all my questions no matter how silly they are and thoroughly explain everything they do during the visit. the front desk staff is very pleasant, knowledgeable, and attentive. i trust VCA to do right by my pets and i’m so grateful for the excellent service they provide.

Crazy expensive, definitely preying on those who can least afford it. $690 to remove porcupine quills from a little dog.

My dog passed and I was a wreck. VCA was kind and caring with all the things I knew nothing about. I would suggest them to all.

We have three animals currently and have been with Colonial for several years now. Weve come in for more emergencies and issues than I like to think about however, we feel extremely grateful that they have been there day or night to help take care of our babies.Weve seen several doctors over the course of time, but have built the strongest relationship with Dr. Merch. She has been excellent. Even when it is busy, Dr. Merch has always taken the time to sit with us and discuss all of our concerns and treats each of our animals with the utmost kindness. Our one dog gets excited when we tell her we are going to see her. When we had behavioral issues with a past dog, Dr. Merch was with us every step of the way and spent so much time with us discussing our options. At one point I heard her voice crack over the phone as she gave us some not so great news. You can tell she is someone who truly cares and has a big heart.We also saw Dr. Hegarty Ross for some issues with our kitty. You can tell she is a huge cat lover; she was so genuine and easy to talk to. She took great care of our girl for a dental surgery.Updating to 5 stars. As of recent, we have utilized Colonials emergency care very often and I cant express how grateful we are for them. I also want to shout out Dr. Tripp, and techs Nicole and Sarah. They are just truly special people who have been so great to us and provided the best treatment for our pets.

I was called a monster for not putting my pet to sleep right then and there. I went elsewhere and I was treated with dignity and respect, no name calling. My pet did not need to be killed.They like to use the C word ( cancer) to scare pet owners into agreeing to their service, mention life threatening situations, will laugh at your suggestions (in your face) , not give you all of the info once they get the lab work.Another vet was shocked at their prognosis. Look around elsewhere, anywhere because they do NOT CARE about you or your pet. Your $$$$$ is what they seek. After the place was bought out, it lost its care.

I thought my dog was going to die today, brought her to the vet she seemed to respond very well. Shes now home lying on her bed sleeping. The vet the people there were just outstanding, I dont know how to say thank.And she got her ice cream on the way home

I just took my very shy rescue dog for an Ultrasound exam because my regular Vet that we adore wasn’t able to do the test. My dog may have had an intestinal blockage which would be considered critical and could require emergency surgery. I arrived on time for our appointment and was sitting in a room for2 hours before we ever saw a Vet. During that time we were waiting nobody came back to tell us what the wait was about and at one point they Turned the Lights Off in our room ! When I finally walked up front to see what was taking so long, I noticed that ALL of the other dogs who had been in the waiting area were gone. The receptionist said, they must have “ forgotten us”! A Vet finally came in after about another15 -20minutes but only to say they had NO Ultrasound Technician on duty. They had to call someone to come in “ After hours now( extra charge)” keep in mind , I originally arrived at 1:30.I was given the option of either leaving my dog there until they got in touch with the Ultrasound Tech an could do the test and determine what was necessary OR take my dog home an maybe go to CORNELL.I said I’d go to do a couple of errands nearby rather than leaving and wait to see IF they heard back from the Ultrasound Tech. About 45 min later I tuned and was told, the Tech was there BUT their ULTRASOUND machine was Broken, but they were “ trying to fix it”.Long story short: I left again and approximately 90 min later they called to tell me they saw “ some material” in my dog’s stomach but no intestinal blockage. I cold come and get her.My bill was $753 . OUTRAGEOUS . I think why I’m so offended is because of all the time I wasted sitting there, being ignored, then being told your machine was broken and I’d be charged extra now for an“ after hours service”. And then told I had an option to go to Cornell. Certainly I would have gone there if I’d known this.I will not go to Colonial again. I used to go there when Dr Collins owned the Practice some years ago.

Dr Tripp and Dr Socha, the dynamic duo, have done it again. Our boxer, Ella May, needed some dental work done on Wednesday. She needed a good cleaning and an extraction done. Being the graceful character she is, she tweaked her bad knee while prepping for the dental surgery. Dr. Socha took excellent care of her to make sure she hadnt torn the acl. Dr. Tripp was extremely thorough with the dental care. She found a couple issues we were unaware of and corrected them. Our little jack-o-lantern is home and resting comfortably. A special shout out to Dr. Pollock for taking care of Junior a few weeks ago with his embarrassing and undignified issue. We appreciate the kindness and compassion everyone gave our pets over the years. Thank you.

We have been taking our Max here for the last 13 months. The treatment by the entire staff and their communication has been fantastic. I have texted them at all hours of the day, and have received replies and guidance within a reasonable amount of time. Dr. Cortright, Dr. Licitra, Retta, they are absolute assets to the organization. With the help of Drs Licitra and Cortright, they have allowed us another year with Max who just turned 15. The care that Max has received has been superb. Our interactions with the entire team at VCA Colonial has been 100% solid. Just today, I texted about a prescription that needed to be renewed, and within minutes they responded, and shortly thereafter, an email from the pharmacy indicating receipt. Thank you!

I cannot say enough about this team! Dr. Licitra and Dr. Socha were amazing-- very knowledgeable, and explained everything to the finest detail. My dog had to have cruciate ligament surgery. They were very honest with me, and I never felt like they were pushing surgery just to make money. I will say-- they are pricey, however Im a firm believer in you get what you pay for, and they are top notch. In terms of office visits and consultations, they are inexpensive compared to others in the FLX. And of course shout out to the front desk-- Thank you for being so professional, and doing a stressful, thankless job.

This place was absolutely great was able to get right in took very good care of our dog. I will go back there from now on very very affordable too!

The most professional and caring vet and staff.

Horrible people no passion all the want is money they need to shut this place down . They rather your pet die then help you..

Super helpful and always friendly

Very arrogant and doesnt actually provide the services they advertise.

Great