Carms Dog house - Liverpool

First time taking our pup she couldn’t get a mat. She said her scissors were medical grade and that it was just too compacted and suggested a vet whom upon calling didn’t do grooming and refused to see her for that compacted paw. I got it in 2 mins at home, the only reason I went is because we inherited a dog that was not brushed properly. If I had known these tangles were so easy to cut and brush out I would have done it myself. Anyways, so we go back a second time like they had scheduled her for and we tell them about her seizures and she gives our dog rosemary oil… you know… a neurotoxin….not to mention her dog not on a leash at the desk barking mad. My poor pup could barely handle their stressful environment. I think actual education or a new groomer is in order…. Totally found someone better! I would avoid this place if you care about the wellbeing of your fur baby. Look at the other reviews… some say they don’t give medicine to boarded dogs half the time! When you try to call it’s always to voicemail so good luck getting any help. It’s gross that they can stay in business… If my dog gets another seizure and dies I’m suing.

UPDATE: I previously posted a nice review for Carm’s Liverpool stemming from a great experience. I’d like to update my 5 star review and lower my rating. This past week I took my dogs in for baths. Both animals were seniors. They had been to Carm’s many times for grooming and we had very good service and a caring staff. This past visit was really disappointing. This was one of my dogs’ last bath. She was being put to rest due to a drastic decline in her health. I was assured by the groomer that she was going to spend a little extra time and take it slow with my dog due to her age, health, and the fact that this was her final bathing. My dogs were taken to the back right away. I returned to my vehicle which I had to clean because my dog had an accident in the car. Apparently the workers thought I had left, and went outside to the parking lot to smoke and chat. My animals were sent straight into a kennel, not to getting bathed! I was contacted about 2 hours later to pick the animals up. When I arrived, both dogs were really wet, they didn’t smell fresh like usual, and the staff member commented to me that she was unable to get “the poop” off of my dogs front legs. I explained that it was not poop, but fresh pumpkin from her meals. She had tiny pieces of leaves from her walk still in her fur by her ears, her eyes were not wiped and she had eye boogies, her nose still had pumpkin on it, and the dirt on her front legs was not removed. I went home, wiped her nose and eyes clean, and brushed her fur. The leaves, pumpkin, and dirt came out from simple light brushing. The groomer also commented on how she had to help my dog up the stairs! My dog has never been able to go up stairs, and has been carried up any stairs for over 3+ years. Why on earth would someone think a dying dog would climb stairs?! The main reason I chose Carm’s from the beginning was because I was told by their staff that there were no stairs and my dogs were able to walk right into the bathing area. Even though I was beyond ticked off, I still left a very good, but not well deserved tip. This will definitely be the last time my other dog will get groomed at this facility. $103 for two dogs to be rinsed, not bathed with shampoo, and sent home wet! That’s what you get for a basic bath!Previous Review: just picked my dogs up from grooming and they look absolutely beautiful. Their groomers are extremely kind and patient with the animals. They did a great job on my two elderly dogs and I highly recommend them.

DO NOT TRUST THEM WITH YOUR DOG!I dropped my dog off for 10 days. They only gave her her daily medicine on 5 days, and they didnt give her half of the wet dog food they were supposed to. I went over her feeding and medicine requirements when i dropped her off and i taped written instructions to the container that held her food and medicine.The manager tried to dismiss this as an unfortunate oversight and wouldnt do anything about the situation other than to say she is going to reprimand the employee responsible. As far as Im concerned shes responsible for not having a system in place to prevent this from ever happening in the first place.If you love your dog find a more reliable place for boarding!

We went to Carms Liverpool location for the first time to take advantage of their doggy day care. The staff went out of there way to assist us in getting the required paperwork from our Vet in Idaho. They exceeded all of our expectations and then we found out that the first day of doggy day care was no charge, wow. They have a very nice facility and greeted our Kayce with love and care. He came home a happy, and tired pup and I thank the folks at Carms for their outstanding job and we will be using them for the rest of our stay in upstate NY.

I use to leave my dog in baldwinsville location and it was awesome.They were truthful all the time about his feeding and stuff. They never lied to us and they use to give all his extra foods back while returning. But This time that location was already pack so i ended up leaving my dog in liverpool location and it was terrible. I always have to hand feed my dog at home and he doesn’t eat anything by himself so i left 1 bag of treats along with extra treats and 1box of dog food which was a lot just for a night along with a jar of PB . When we went to get him in the morning they told me he ate everything which is a straight lie…. The dog who doesn’t even eat anything by himself ate all his foods along with extra treats and stuff i left just for a night.. unbelievable…And the dog food and treats that i gave them was a lot just for a night .didn’t even got the pb jar back , nothing not the extra foods and treats either and as soon as we took him home he started having diarrhea x3, his bed was all wet, he smelled terrible. His skin down his nose was eroded and has ulcer just in 1 night. I don’t know what exactly happened.He is my baby . I really felt bad.The staff over there don’t take good care of your dog that’s for sure..Don’t ever take your dog in liverpool location.

Carmen and all of his enterprises are slums. The owner is as repulsive and repugnent as Doug Waterbury. Please dont bring your pets here. Theyre grooming practices are abhorrent.

I cant say enough good things about this place. Our two dogs love going there for both boarding and doggy daycare. They come back so happy and tired. Its an amazing staff and I cant thank them enough!!

Love it. My dog wishes he can be here everyday. They post pictures on other platforms. You can call in and get an update. Plus they handle dog grooming and it comes with day care! Win win!

My doggos love it here and the minute I say let’s go to Carms they run to the door. Have done many overnight trips and Carms is always good about posting photos and giving updates. We also love the themed days they do for different holidays

I wouldnt bring a stuffed animal here un knowledgeable staff and when you pay to have your dog groomed and theyre done in 10 minutes how good of a job did you do I do a better job at home

They are great, the dogs always come home well fed and very happy. 😊

Staff is wonderful and takes great care of our fur babies!

My and my fiancees dog has been having the BEST TIME! We left him over the weekend in boarding and taking him to daycare the past week and he always gets so excited when we show up and is super sleepy from a day of playing when we get home. Facility is clean and the staff really care. The rooms the dogs get for boarding is great as well and seems to have plenty of room. Def rec bringing your dogs bed with you for their stay if you can.Also, if you follow their pages on Facebook, you can see your fuzzy baby during the day, which is always a plus

If I could give more stars to Carms dog house I would! The whole process of getting my dogs into daycare was so easy. I was having a hard time finding dog care on weekends until I found this place. Carm was in touch with me shortly after my request and helped me through the application process. My dogs absolutely loved it. Staff were so nice and very good with the dogs. I feel safe and at ease they are well cared for when I drop them off here.They also offer grooming services as well that I’ll definitely be looking into getting !

My pooch seemed to like it. That matters! Staff friendly

Great place to wash your dog

Very nice place and great people

Yay happy dog

Exceptional staff! Took good care of Shrimp!