Suburban Tails

I can’t say anything bad about their techniques in grooming, but it’s almost impossible to get them on the phone and I’m not sure why it takes so long to groom our dog. On average it takes them 4-5.5hrs to call me and tell me my dog is ready even when it’s a scheduled appointment.I made sure this time I did the first appointment of the day at 0900 to ensure my dog would not take 4 hrs to groom … I’ve been calling for 50 minutes. I have 7 out going calls to them and they finally just answered to tell me my dog has been done and that they called me at 11:20 and left a voicemail.I never received a call or a voicemail (will attach pictures of my call history to prove it if needed). there’s absolutely nothing in my call history from them except the call attempts I’ve made to get them on the phone. I was told sorry our secretary went home for the day and we assume she calls the owners when we tell her too and gets the calls done.Everyone is very nice I have no complaints there. Our dog looks great after, but i can’t do the poor communication or excessive time needed to groom my dog anymore, who is a short haired dog only needing a wash dry and nails trimmed. We will be switching to a different groomer which is a shame because they do good work.

We love this place! Shannon is the best stylist. So professional and all her grooms turn out outstanding! Would recommend to all

The ONLY place I trust to take care of my girls. My St. Bernard/Poodle has thick curls and is a very nervous baby, but Nin is so sweet and gentle with her. I can’t recommend them enough.

I took my puppy, Brooks, for his first grooming and they did amazing. He smells wonderful, he’s so soft and he seems to love it there! My pup was very very fluffy as he’s a mini goldendoodle but because the weather has been so warm I wanted him cut pretty short. When I saw him I couldn’t help but laugh but I Hope Amanda (the wonderful groomer) knows I wasn’t laughing at the cut, he just looked so silly from going from tons of fur to very little! But it has grown on me and I love it!! Scheduling was very easy, they were responsive and very professional.

I like them. They always do a great job on my Golden. We live on the lake, and she swims a ton. They keep her ears clean. And She always knows She looks extra pretty when she gets home & shows of the bandana around her neck. Which she then chews up. And when we take it off her, she carries it around for a few days. Honestly, I spend more on my Golden’s hair care than my own.

Can’t say how much we love this place! Donna & her crew take such wonderful care of our golden retriever, Ava. We highly recommend! Great Groomers! They spoil our girl & she always comes home looking gorgeous!

Very pleased with how they took care of our older dog. At the time I stopped by she was on the table in the process of being groomed and she was happy as can be. I can tell the workers(owners?) really love animals. 10 out of 10 will go again and have recommended to friends.

Well my wife called me at work in tears today after her experience with this groomer. We haven’t been able to get our Goldendoodle Brewer in for a grooming appointment as ours was cancelled last month due to Covid-19. We didn’t think any groomers were open, but was recommended from our vet that this place is still operating. We took him in, knowing most of the fur will come off as mats had been forming and we did our best to keep up with brushing but weren’t doing it the right way. The owner called my wife before pick up and right away told her she thought about reporting us for animal cruelty as we hadn’t been keeping up with grooming. And if we didn’t keep up with it or couldn’t afford we should just put him up for adoption. I couldn’t believe this when I heard it, I don’t know what gives anyone the right to tell a customer these thoughts. We love our dog to the moon and back and have treated him with our best care each and every day. Not to mention they brought out his shaved coat to show her how bad it was and how they cut both of his ears, telling us he needed vet care instantly. I was appalled at this customer service as we paid $100 and basically ruined my wife and dogs day. Simply showing how to properly brush and take care of his fur like she was shown later was all that needed to happen. You took it way to far and we simply will not return or recommend and hope people read this to know who they are dealing with.

We finally found our groomer!!I have 2 Australian Shepards and a short haired mutt. We admittedly got very behind on their grooming because of Covid. We finally made an appointment with suburban tails for all three of them after always having used a mobile grooming service and I could not be happier with the experience!I call our home the land of misfits because all of dogs have some sort of special need. They were patient with me as I explained all of their issues and they went on to explain what they could to accommodate us. They made it so obvious right from the beginning that they truly love animals and cared for my misfits just as if she’d known them their whole lives. Truly a heart warming experience.Even though it feels like it goes without saying, I suppose I should also say that the quality of grooming is outstanding. Not only are they de-tangled and de-matted, but their coats are the most beautiful (visually and smell) they’ve ever been. The attention to detail is impeccable! And my dogs are not angry with me! This is the first occasion we’ve had them groomed and they haven’t ignored me for a day or two. Which I’ll take as they didn’t hate it! 😊

Quick, inexpensive, and friendly. Would recommend!

Five stars! Donna, Angie and Amber are the best. Theyre kindhearted, they love animals and they do a fantastic job. My doggie always looks great when I pick him up and I know hes gotten a lot of TLC during his visit. I HIGHLY recommend Suburban Tails!

Weve been taking our dogs to this location for years. When Donna purchased the business we were concerned. Our dog Murphy is high strung, nervous, and not always fully cooperative. Pet Expressions handled Murphy well, and the cut was excellent. Donna had added a degree of professionalism without losing that personal touch. After many excellent cuts, we did have one disappointing experience not all that long ago. So why five stars? Sometimes how a business deals with a problem tells you more than when things go smoothly. Donna made the appropriate adjustments, and our high expectations are once again being met. We applaud Donnas high standards and her level of personal interest in both her business and customers. Well done!

Suburban Tails does an excellent job grooming my dog, Tory. Donna and Angie are always courteous and professional. Most importantly they truly love animals and do their work with great kindness and love.

I called and was advised by Angie that Ken no longer worked there and the salon name had changed to Suburban Tails. She said she groomed cats and would be able to groom my Maine coon, Simba. I usually bring him in annually around this time of year to get a lion cut. I dont think Angie really knew what a lion cut meant as she shaved his tail down to almost the tip when it doesnt require any shaving to begin with. She also left an excess amount of fur along his chest and leg areas. She also forgot to give him a pedicure which I assume would have been the first thing you do when grooming a cat. I called her 2 days later and she apologized and said she could stop by my house the following Saturday to give him a pedicure after she visited the Farmers Market as it was just blocks away to make things easier for the cat and having to drive back out to Manlius. I waited all day and she never showed and didnt bother to call either. I called the salon 2 days later on Monday and had to leave a voicemail. I still have not heard back from her after 11 days. I think its rude and unprofessional and dont see the new salon, Suburban Tails going far. I dont know where Ken went but really wish I did!

Wouldn’t recommend an enemies pet there. Two times they saved my dogs undercarriage and ears leaving the skin burned and irritated, one time required a vet visit and a $200 bill. When I explained they said it was the groomers fault you I was rewarded with being called a liar and told I wasn’t welcome there anymore. PetSmart gives a better haircut anyway.

Not the same since Jaime left. Ill be finding another groomers now. Update: For those of you who went here for cat grooming, I found a new place (well, theyve been open for a year now) in Solvay called Pet Style and they groom may cat!! Theyre awesome with my Kitteh (dont judge my naming skills) and treat him like he was their own. Its a drive, but totally worth it. Cheaper than my vet (who charges me $300 for a shave down, they charged me $95) and always feel welcome there!! And $5 nail clips for the in between times makes it my new go to place.

We have nine month old terrier mix rescue pup who is terrified of strangers after dropping mango off I kept waiting for them to call to come get him that they were unable to groom him well to my delight they called and mango was done I walked in and he was on the grooming table wagging his tail ! He looks wonderful !Great job suburban tails !!

Ive been taking my Archie to Angie since she was at Four Paws, and shes absolutely amazing! Kind, gentle and very compassionate...She treats the animals as if they were her own...

Took my doodle for her first grooming and they are amazing, got in same day that I called and they were wonderful with my Bella! We will be back every month!

Thank you Delia for always treating my babies like family. I always know they are loved and pampered when they are with you

Groomer really cares, takes her time with my little frightened dog, and does an amazing job! Thank you! I live in dewitt and worth the drive to Manlius. Highly recommend this groomer!

Took my super shy doggo for the first time for a much needed nail trim and she was WONDERFUL! We will definitely be back. Thanks for being open during these times!

I took my two cats, Arthur and Lilly, and my dog, Benjamin, to Suburban Tails for the first time a few weeks ago, and Im so happy I did!...Not only did Angie do a great job grooming them, they also responded so well to her, which hasnt been the case with other groomers...The salon is very clean and Amber and Angie are so warm and welcoming!...Thank you so much for a job well done and well be back soon!

Did a very good job on my dog. He is old and doesnt like getting groomed, but they were able to work with him.

I have three dogsA mini poodle , a Bichon , and a terrier mxI made an apt with the woman who answered the phone and was able to squeeze them inIll tell you to be honest Ive been to many grooming shops and when I walked in with my three I was impressed with the serviceThe woman who groomed them ( Jaime ) had done a fantastic job on my dogsMy poodle looked great and my Bichon was really white ( I was shocked because he has this brown staining on his feet ) and beautifulMy terrier mx was cute also and looked like a little teddy bearWhile I was waiting a woman picked up another poodle that was groomed by the same woman I had and the poodle was pink and I was in awe of how gosh darn cute this dog was but anywayThe price was great and my dogs were a filthy mess and I was very pleased with the outcomeIt was some where around 45 per dog and I didnt mind paying that cause I had threeI tipped her too cause I was still in shockSo if your in manlius and need your dog friend to have a spa day go to pet expressions

Very friendly and accommodating staff. My dog has never complained about her hair cut, not once.

I have taken my cat to several groomers in the area, the only 1 my cat took a liking too was Angie at Suburban Tails:)

Super great experience!!!! I will definitely be back regularly to have my dogs nails trimmed!

Very friendly and prompt service. Prices are a little high but that’s pretty much expected anywhere these days. Highly recommend!

Suburban tails treat your pet like family. Great job but also very caring!

The people that work there are very kind, very friendly, and very gentle with the Dodge that they groom. I highly recommend them!

Helpful, courteous, skilled, and my groomer-hating dog LOVES them! I also dont have to wait a month to get in. Highly recommended.

Ken is fantastic with my dogs, and they always look great when they are done. Good prices.

Always do a great job with my Great Pyrenees. They are always accommodating and very friendly.

Clean, professional, knowledgeable, and reasonably priced. My fur babies are always happy with their spa treatments and I feel they are safe being left in their care for a few hours.

Love what they do for my Shi-chon Yorkie. She is so cute after shes been there.

Had to get a trim....wonderful staff !! Even took the burrdocks out of my hair.... ;) ruff ruff......

Shannon did an amazing job. Oliver loved his spa day and he looks amazing and is somehow 10x softer than before!

McKenna is great!

A really wonderful experience, so friendly & patient with my old girls! They gave both my elderly golden retrievers summer cuts , trimmed nails & they look great! Ill be back ladies, thank you!

Years of experience , the dogs love a good belly rub in the tub

Ken is no longer there, this business has been sold to the most rude person on the planet/ she groomed my dog and did a terrible job, usually bows are put in her hair, no bows, when I questioned I was told she was too lazy today. Aside from the fact his woman is not clean and the shop is messy, I also observed her leaving a dog unattended on the table

Awesome with my senior dog who has special needs

Such nice people, and they were super gentle with my kitten