Pet Supplies Plus Fairport

If you haven’t purchased at PetSupplyPlus, you are missing out. Friendly, knowledgeable people All cashiers and the managers are top-notch. They are the only place I buy for my two senior dogs and if we get another, they will always be my choice. Deals, coupons, specials. They gave it all.

I was so happy to find this pet supply store! They have everything I need for my two dogs and two cats. The prices are very reasonable, and the staff is very friendly and helpful. I will definitely be back.Plants are so important because they are the primary source of food and oxygen for all organisms on Earth. Plants produce food through photosynthesis, which uses sunlight to convert water and carbon dioxide into glucose and oxygen. The oxygen produced by plants is released into the atmosphere, where it is used by animals and other organisms.

I was very happy with my service at pet supplies. I usually take him somewhere else but decided to try something new. Definitely will be going back. The price was well worth it.

Called the Fairport store mid morning & asked them to save a bag of dog food for me. Gave the girl my name & phone number to save it. When we arrived, a good 45 minute drive, it was sold. I even stressed that my dogs are out of food due to Earthborn not being able to keep up with the demand after other brands recalls. Ive been trying for 2 weeks to buy this food somewhere. They said they cant differentiate between a phone call to save an item & an online order! What....I doubt someone else has my exact name!! Im done with them!!!!! I try to support local businesses. Now I transition the older dogs again. Ill order from Muenster Texas & save miles, gas & time. What a way to run your business PSP

Everyone is so nice and always says hello when you come through the door. They always ask if you need help with anything and they always, always match prices, consumer getting the best price. I am in thst store all the time buying Fancy Feast, Catnip, Toys, etc for my Cat Max.

Pet supplies plus is a small local pet store chain in the Rochester area - deserves a low rating for pretty basic reasons. Does not have silicone crystal litter options despite this being a norm in the market, the options they do have are marked high in price to account for local marketing “deals” and discounts. CountryMax, Wegmans, or the typical pet store chains both in person, in-app, or online have better pricing and options? I’m not sure how pet supplies plus stands apart other than higher prices, less variety of options, and the expectation to “trust your local business.” During the peak of the pandemic, normal supplies was (roughly estimating) 150% the price here than other stores - while EVERY store was dealing with supply chain shortages. Therefore this model doesn’t work if the quality and/or presentation of “higher quality pet supplies” is lacking.

Horrible grooming experience here! May have just been an isolated event but my uncle has been bringing his dog to the pet supplies plus in penfield, but since they lost their groomer he was suggested to go here. The groomer told my uncle that his dog was too hard to manage, which is unheard of. Penfield NEVER had any issues with her and was always told she was a pleasure. It was atrocious the behavior of this groomer to say that she couldn’t come back to the location again. Clearly to me it seems this groomer didn’t know what they were doing or made a mistake and couldnt own up to it cause his dog is a sweetheart and wouldn’t hurt a fly. Very disappointing!

Had to order a large bag of cat food from this store since my local store was out of stock (according to the online ordering page). Pickup was just as easy as my local store. I was in and out in less than 5 minutes and the staff were as friendly as my local store too. I recommend using Pet Supplies Plus for your pets needs.

I usually do curbside pickup and love it.This weekend I went into the store to buy food and give my dog a much needed bath.I have literally always have great experiences with this store.But this weekend...The staff were amazing.So helpful!So knowledgeable!So nice.A gentleman helped me pick out a new dog food..My senior dog finally ate a meal without me begging her to eat haha.Thank you so much!!The girls working in the front were so sweet.Really appreciate you all.

Yesterday my adolescent dog had his first visit at a new vet in Macedon. Hed already had a rough day being accidentally woken up early and being aware of our new foster kittens but not allowed to meet and kiss them. I figured what better way to treat him after a stressful day than a trip to the pet store on our way home? We wandered around, picking out some nice chews from their selection of options, which was very good by the way. I hit up some clearance stuff; I always love a good clearance section. Then we were walking down an aisle and suddenly all of the stress of his day hit him. Right in the lower intestines. Like a freight train. It was both copious and smelly. And not just the usual bad smell of diarrhea, but a smell that is so strong and foul it feels hot in your nose. The staff would not let me help them clean it, instead sacrificing one of their own who volunteered, not knowing what they were getting into. Its a bad sign when a pet store employee who likely has experienced a range of bad smells is gagging and struggling to breathe as they pick up a mess. Whatever she gets paid is not enough for the sin my dog left for her on that linoleum. She will likely have nightmares about that smell. Please give her a raise. After apologizing about 500x we paid for our treats and headed out, likely leaving behind a story of the Worst Poop Ever.

Nice store staff friendly !

Had what I was looking for. Store is clean and organized. Prices are a bit high and can get most things cheaper online or Home Goods up the road but typical pet store Ill use when I need something right away.

MAKE SURE YOU READ YOUR PETS FULL MEDICAL HISTORY BECAUSE THEY DO NOT COMMUNICATE SPECIAL CARE INSTRUCTIONS. My cat had been spayed THREE DAYS before I came and picked her up… they did not tell me! I felt terrible, because I was picking her up, and putting her in a harness— she must have been in so much pain, in addition to the stress of being in a new home. It was not until the next day that I got a chance to read the fine print of the folder they gave me once we got home and had everything set up that I found out poor baby had just gotten surgery. If I had known, I would have asked to wait a few days before adopting her to let her heal, or at the very least, I would have never put her in a harness/picked her up. I feel very lucky that her stitches healed right, but this place should never forgive themselves for such negligence. So irresponsible. They were also very noticeably understaffed, but lack of staff does not justify putting lives at risk. Please adopt from here, just so u can save these poor pets from this environment, but don’t expect them to tell u everything you need to know to keep your baby safe- you will need to do your own research on your pet.

I have been coming to this store for awhile now.I always have had awesome service. I have to give a shout out to Lisa, one of the employees that you will usually catch on the register. From the moment I started going to Pets Supplies, Lisa was on the first register checking me out. She is the kindest, sweetest and compassionate person. She always has a huge smile on her face and anytime someone enters the store she always acknowledges the customers with a HELLO and HOW ARE YOU. I tell you not too many places are that friendly anymore. She is a hard worker and always willing to help you out with something. I wish there were more people like Lisa, the world would be a better place. Its a great and friendly place to shop.

I have always had a good experience. So excited about their new dog washing coupon. Wish the dog wash had a hook on both sides. Did recently speak to a manager about how it can be fixed.. Now to see if it is corrected. My dog keeps stepping into drain and it looks like she could cut her foot or get it stuck. I didnt realize the metal platform can move and cover drain. So make sure it is over drain. Was disappointed they changed the water hose. It no longer has shampoo attached. I heard a part isnt being made anymore which is disappointing. Now baths take longer but still not as long as home. Staff is always helpful, kind and knowledgeable. Make sure if you are signed up for their rewards program to check your email for coupons or search for coupons on your phone before you check out. Some brands offer online coupons as well. I really like shopping here.

Their grooming staff has gotten incredibly rude. Called to get some information about the products they use and the girl who answered was incredibly flippant and kept cutting me off. Wouldnt even let me ask my questions. They used to be super friendly. No idea what happened.

We have a puppy with a bit of a sensitive stomach and the staff here is always great with recommendations or even returns. We’re going through a process of elimination to figure what foods are good for our pup and they have been very generous with us. The selection, price and staff are all great. Will continue to go here gladly!

If I could give negative stars, I would. We brought our two dogs for grooming. I received a text saying there was a slight problem so it was going to take longer. It turns out that the slight problem was that they CUT OFF PART OF MY DOGS EAR. Thankfully my vet saw her even though they were 10 minutes away from closing. The full damage wasnt known until the vet cleaned up her ear, but even at the store there was blood everywhere. I had to bring her home with a compression sock around her head just to help stop the bleeding. The store told me it was just a nick, but once cleaned up by the vet, it was easy to see that a piece of her ear was gone. They werent even supposed to be cutting the ears because I told them to leave the ears long.On top of this, the rest of the job they did was terrible. They are buzzed down in places, the face doesnt look like they cleaned or cut much of anything, and the ears are cut absurdly short, uneven and choppy, and look they they were cut with a dull butter knife.They have been groomed countless times, and I have groomed them myself. I have never seen such a horrid job, and I have NEVER seen a groomer disfigure an animal. The manager at the time was apologetic and tried to help. But it is very clear that the groomers that day were nowhere near trained enough and/or have not been vetted as having the skills needed to groom animals. They appeared to struggle with another dog as we were dropping off our dogs and had some very odd and unprofessional comments about dog behavior. Maybe those were warning signs.I am incredibly furious and saddened. This is completely inexcusable. I would HIGHLY recommend against grooming here.UPDATE: The manager has reached out and is trying to do what she can to rectify the situation.

An hour before my dogs grooming appointment the groomer called and canceled on me. This is the second time this has happened at this establishment. We planned our day around this appointment and to have them cancel an hour in advance was a real disappointment. Just seems like no one wants to work anymore. Now a days businesses care more about their employees then servicing and doing right by their customers.

Great, considerate and friendly staff. They will help load any heavy bags, and help locate any pet item you cant find. If they dont have what you are looking for they will call other Pet Supplies Plus store to locate it for you. They are knowledgable about their products and can help find whatever you are looking for. They truely love pets of all shapes and sizes.

Ducky the manager was not only polite, she was Extremely helpful with product knowledge!! She carried my large bag of dog food to my car!! People like her, are the reason I am a LOYAL customer!

Shop here pretty often, employees are great and this store specifically seems to be pretty well stocked with the stuff I routinely buy.

Love this store and the helpful employees. They have guarantees and returns for products that didnt workout for your pets too so you can buy with confidence. I like that, especially when pets have as many reactions as people to food these days. I prefer this store to the larger co names.

Brought my dog Sasha here for a couple sessions of deshedding treatments while I am moving and I will say that every staff member here is so sweet and helpful and the groomer that we have been scheduling with is Kate. Kate is polite, professional, and such a sweetheart! Knowing that my dog is excited to come here is very comforting!

Whilel this place seems to have an unending supply of various types of dog food every single time I have been to this store, which has been many as its near my home, they are out of the brand of dog food that I use. I dont know but it would seem that it would be easy to figure out how much needs to be ordered so that it doesnt run out. moreover while they have offered to order it for me once they are out, it takes about a week to get it in so thats not helpful as my dog needs to eat still during that week. the staff are all very nice but something needs to be figured out as to how to appropriately order product. I moved it to another store in order to obtain it and I only had a problem there one time but now that store has inverted and when I last went there to get the food they too were out.

It was organized and good customer service

My pups love it here, Kathleen does a great job grooming them.

I bring my dog, Standard Poodle, here to get groomed by Kathleen. I am always pleased with the grooming services. Kathleen always makes sure of my expectations for his cut and exceeds every time. I hope Kathleen never leaves this place as a groomer because it is always hard to find someone you can trust to groom your puppy! Great place and staff.

Great employees. Very friendly and helpful. They have some great sales.

I religiously shop at the Pet Supplies Plus in Fairport. All the team members are Professional, Courteous, Knowledgeable and very helpful.Kyle, Laura and Miles run a very smooth operation!They should all be commended for their Excellent Customer Service!Sincerely,Walt Simoni

The people and management at this store are fantastic! Very customer focused!! I had to return an opened bag of dogfood. They had no problem, offering me credit or exchange, and it was a simple transaction. I will continue to buy all my pet products here!

Employees here are super friendly and helpful. Dog groomer is the best around. If you have a dog that hates grooming, go see Tabitha. She is very patient and loving with scared puppers. VIP pet care stops by every month. I get all my pet needs done at this location😃

Wow this is the best petshop in the area. Always fully stocked with the best treats. Great service! Felt cared for at every step of the way. I wish I could give a higher score tbh.

I frequent this PSP a lot, sometimes with my dog, sometimes with my housemates, but I have never had an issue here. My first trip, days after I moved down to Rochester, I purchased a cat tree and not only did the employees help find one, they carried it to my tiny car and helped me tetris it in so I could get it home. Lovely employees, vast selection of items.

I had bought a Marineland filter system for my fishtank couple months ago and had Major issues with my fishtank. This filter system did not work the best for me. I cannot speak for others only my experience. My fish arent doing well so I called and Kyle, the Manager made sure hed help me. He was Amazing! So were the others that helped me today. I think the other was Myles who was very nice, outstanding Customer service. Kyle directed me to another filter system and I am very impresssed. As soon as i plugged it in it started working right away. No pouring water in the filter system to jump start it. Im talking less than a second. Im very happy so far. Treating the tank and fingers cross i do not lose any fish. ☺ i never do reviews, but Im quite impressed with how this situation was handled. The years Ive owned fish tanks this filter is Amazing! Thank you.

The staff was very friendly and helpful for the new kitten that I got. But the prices were a lot higher than I thought they would be. The main reason I went was because of the coupon I received. But on a regular base I don’t think I would shop there.

We love visiting the kittens, hermit 🦀s and 🐟😁😆. Often see 🐕s with their owners 🤩😍😎🤠😇🤓😉 Nice to bring my young son in, we continue to ask questions and learn about the caring for different types of animals!! Charlie has been a big help, and my son Lucas looks for him each time we are here😆😁😉🤔🤗😊😄

Unbelievable!They half groom a shitu and then refuse to finish his feet or face!He was on the sedation from vet. And they can harness him and he was calm, we even offered to be with him........ unbelievable they couldnt finish the job!

Wyatt, Sam, and Ducky were amazing!!!! We enjoy each visit we have at PSP Fairport is outstanding! Everyone is willing to help and answer questions. This store is amazing!!!! We will keep shopping here!!!

Went for a groomers appointment and I repeated myself several times to shave my cats b***. What doesn’t she do, shave it. I’ve tried calling and I’ve had no confirmation for a new appointment or an apology. If you’re going here do not go for the groomers.

Very helpful and friendly staff. Good selection of pet foods and supplies. Lots of good deals come your way when part of the customer loyalty program.

Awful! Wasted trip, nobody really cared to help me, 2 girls in there cared to chit chat more with each other and the guy seemed to know nothing and didnt really want to offer any kind of help at all. This store has gone down hill from what it was the last time I was there a couple of years ago & I will NOT be going back. I went there for a certain item their website said they had and the employees didnt even know what Eukanuba was! Of course they dont sell it anymore, and Im not planning on feeding it long term to my new puppy I am getting...and I made this known to the employee..but he offered no other substitutes! I walked all through the store and was offered no help...not like the old days! I will gladly shop elsewhere. 👋

Snoopy had a wonderful grooming appointment with Matthew a few days ago! This was Snoopy’s second grooming session and first visit with Matthew. Beautiful work and nice people! Thank you! We will be back!

The staff are so knowledgeable and helpful!! Excellent customer service the time!! They also remembered me and asked about our new pet hamster and our beta fish :)

This place is very overpriced on just about everything. Went there for some fish tank chemicals and ended up leaving because i didnt want to pay double for the stuff.. the fish assortments are very little to chose from and double if not triple what you would pay for at pet world in east Rochester. Staff are very uneducated about fish and fish products as they had no idea what a ph tester was.

I used the self serve dog wash for my great dane. Was perfect. Everything necessary was provided and the staff were pleasant and engaging. I will recommend to anyone with a big dog.

These guys have helped me so much so many times, from a skunk spray fiasco to multiple collars needing to be purchased since my cats are incapable if keeping them on lately. Great crew and great prices!

Friendly staff helpful. The one person was a little offensive because he made assumptions about my pets before asking questions ... but was helpful when he got all the info and everyone was very nice

The employees are always cheerful and eager to assist with any questions. They have a nice variety of products and things my pets need.

This place is great! Service is always fantastic. Even help clean up when theres an accident on the floor! Maybe next time Ill bring my dog too!

This is absolutely a backward place. Make sure you count your change! The manager does not know how to count money!

Only place to get your animal fix. Store was bright and clean, and was able to find what I need. The only thing I was a bit more baffled was why they would clump fish materials with cat materials....Is there a hidden meaning behind that? (insert mysterious music) Well never knooooww!

Its your basic pet supply store but their customer service sets them apart. Friendly, helpful and everyone is smiling. Im a fan of happy staff

This place is AWESOME! VERY FRIENDLY and KIND staff. Always shop here for my cats’ food and cats’ toys and other cat products. They’re the best.

Love shopping here! The employees are always friendly and helpful, plus there is a great selection of pet supplies!

I get all my essentials here for my cats and fish. The employees are always helpful and friendly. Always a fun place to shop and always has what I need.

Went for a dog nail clipping. Always very friendly. Really good at clipping and handling our large older dog! Have gone here for this service for years.

They are always very friendly, eager to help, eager to carry out large bags of dog food, but they are not so eager that they ever annoy! ☺️I know I can ask them any question & I don’t feel like I am “getting in their way.“

Really helpful sales people. One fellow took a lot of time transferring my dogs tags to new collar. All very friendly.

Online orders are filled quickly , if there is a problem I always receive a phone call

These guys do a great job. The dirty dog discount is a great deal too!5 washes for 25$ and they provide soap, towels and everything.

I got some great deals here! The employees were very helpful in finding me exactly what I needed for my pet.

I was at the Fairport store earlier today. Rachel was VERY informative and totally down-to-earth! I could tell she totally loves her job! 🐟🐠🐠🐠

I was able to get my dogs nails done quick and easy for a reasonable price

One star for the Webster Baytowne store. Horrible customer service. I will give the Greece store a 5 star.

This place has toys that my dog cant destroy. Friendly, attentive cashier. Reasonable prices. :)

Where we get all our dog food - Redford naturals grain free has been so good for our dogs skin!

Good selection of cat food and quality cat products. Often run sales and prices are good. Friendly staff.

I used to be able to get all the foods my special needs cats ate in this store. Not anymore. Lucky if they have half of what I need.

I love my local Pet Supplies Plus store, the employees are always so helpful and friendly...highly recommend

Phenomenal staff, knowledgeable, clean, affordable, friendly, extensive selection regardless of your pet... why go anywhere else?

Super friendly staff. Always helpful and ready to give advice on the care of our pets.

Social-Skill training for all staff who will be just merely, in the vicinity of store customers. My gosh…

Fun store to visit. Staff is always nice to my family. Even the 4 leg ones.

They should tell you on the way in that the sales are only if you belong to the group. I could have paid regular price at Wegmans and picked up dinner too.

We always get our pet supplies and food from there. They will match any cheaper price including Amazon. Support the little guy.

Everyone in this store is so friendly and helpful. The store is clean and organized.

Super friendly store with a small town feel. Always clean and inviting.

Had my pups in for grooming. Prices were great, job done was great, staff is very friendly

The high dog bath here is great and the bathing area always has clean towels and a nice selection of shampoos.

Nice pet shop. Ill stop in occasionally to see fish supplies, but I dont purchase too often.

I love this place I also get my pet supplies there thay have nice things there for your pet

Great fish care. Super healthy. The employees love animals, and it shows.

Great pet store. They always have good sales of bagged food for dogs and cats.

Love the store, love the employees but its often very low on stock

Love the dog bath, and if you get the bath card its such a good value!

Sometimes difficult to find a staff member on the floor but overall love the staff, clean, easy to find what I need!

Always knowledgeable staff and everything Im looking for. Kathleen in the groom room is amazing!

I love the helpfulness of the employees plus the selection of cat related food and products.

Very helpful, good stock, employees very helpful and knowledgeable.Going back soon.

The people all ways help me out when I need it. The other Pet Supplies places people are not like that. Thats why I just go to just that one.

Very friendly people. Have great stuff for pets & reasonable prices.

Love that they price match!Great selection and thier animals are healthy

Leslie was super helpful and knowledgeable in helping choose food for our senior cat.

Friendly staff I can always find everything I need there and I have my two dogs mani-pedis done there

I was very happy they had what I was looking for in great customer service

Pet supplies plus maintains a large and varied inventory of anything you need in pet supplies and services at very reasonable prices!

Great pet store. The employees are very nice and helpful.

Fast checkout and they offered to carry big bag of dog food to the car for me.

I get my pet food and dog grooming here, they do a good job.

Great atmosphere very helpful personnel that were knowledgeable and caring.

Friendly staff, great variety of products for many pets!

Pretty good pretty store but not much ferret items

Good deals on high quality product. Join the Pet Supplies Plus Club for coupons!

Wife and I with our new puppy went and was treated very well!!!! Our Pup had a great time as well!!!!

Really nice staff. People actually help you at this pet store.

I found the staff there to be friendly and very knowledgeable and I appreciate all the advice.

Cody and his team was so kind and helpful; definitely be back!

A good place to go for pet supplies, dog baths and grooming.

Best pet store around.

They actually know their stuff... Especially a out fish. And they are very nice always.

Poor staff knowledge.

This is where I get my dog food .My Australian Shepherd loves the food .Redford Chicken and Sweet potato.Diet .

Love this place! Staff is always super helpful and friendly

Prices are good. Supply is good. Staff is friendly and helpful.

Very friendly place that me and my dog enjoy shopping at

Didnt have what I was looking for but people are nice and the store is clean

Cheerful staff, good selection of food, treats, and other products.

They didnt have the cat food I needed, have to try another store.

It is.a. nice place to get things for your pet.dog or.cat and also food for your pets

Great assortment of products. No empty shelves!

They have everything we need for our pups and the staff is super helpful!

Best staff with great prices!

Always stuff on sale and clearance. Pets allowed. Friendly atmosphere..

Friendly staff. Love coming in to play with the kittens. Adopt a pet today!

Store employees are always nice, and helpful

Great selection ouf bulk small animal food

Theyre so super nice and knowledgeable!

Friendly and helpful staff that clearly love pets!

I needed to pick up some food for a picky cat and I didnt know precisely the right stuff to get. Armed with a few cryptic clues from my wife, the staff was really helpful were so friendly (and patient). They also explained their amazing return policy in the event I picked wrong. These guys are the best!

A welcome greeting. Very helpful with a variety of suggestions

Locally owned. They have anything you could want.

Great place. Good deals

Good service, prices and caring staff.

Everyone that works here are always so helpful!

Always great staff, great prices

The aisles are well marked so you can find what you need. No lines for check out there was a cashier available who was very efficient.

Always accommodating and willing to help find what you need

Lots of options for a variety of pets. Prices okay if have card.

I have been doing curb-side pick quite a bit but I used the delivery service for the first time the other day and it was excellent. The order was correct and delivered in a timely manner.

Love Pet Supplies Plus and always receive excellent customer service. Everyone is always so nice and helpful!

Awesome staff. Went above and beyond.

This place is a MUST GO. The staff is pheunominal (sp?)!!!

Always very nice and helpful staff

A bit too expensive for no apparent reason. I can get the same items in the variety of stores around. Otherwise good enough, and thats about it. Having veterinarian there , and the clinic, is a very good idea. Really works. And dogs love to come, absolutely 😊

A wide selection of pet supplies with a couple self washing centers in the back.

Always excellent service at the Fairport location.

The staff is so friendly at this location!

Great

Always a friendly staff and full shelves!

Super friendly and helpful staff. Went in there to get my lil furballs nails clipped, and we were in and out in maybe 10 min. He gives me a hell of a time anytime I try to do it, but watching the woman there do it... It was like he wanted her to do it and it was effortless for her (I believe it was Tabatha, iirc). 100% worth the $10 to have his nails clipped comfortably.

Well organized, nice and helpful staff

Super friendly and helpful emplyees.

My go to for anything for my dog and cat.

Great dog wash station and deals

Great store for your pet needs

Friendly workers, lot of product variety

Great place. Helpful staff

Not sure why they have that club. There seems to never be any club member benefits (usable coupons) for the things I buy. I know they have the data on my purchases...

Always very helpful and a great place to bring a pet for a wash or just to get out when the weathers bad.

Pleasant, helpful and reasonably priced

Great staff, found what we needed

Great prices on cat food

Very knowledgeable staff - small and friendly.

One of the best pet stores

Easy in and out experience staff.

Staff was super friendly and helpful

Great pet food and supply store.

Very knowledgeable and friendly staff

Very nice local pet store

Love this store

I Love Pet Supplies Plus Fairport!!

Had my small dog for two hours and didnt do a very good job on her hair cut

My dog loves it here.

Really helpful and friendly environment

I have to admit I wasnt paying attention to detail but everything seemed in place. Friendly staff. Wide variety. Not a chain(I think).

Always friendly and helpful 😊

Great customer service!

Always friendly & knowledgeable .

Friendly, knowledgeable staff!

Great fish selection

Great staff, animal lovers.

Its good

Great customer support

Great groomers

The staff are pretty helpful

Great plce to shop

I always shop here

Not many fish

Fast replenish food for my dog

Very helpful and pleasant

Staff is excellent!

Workers are very helpful

Very good service

Awesome very helpful

Its great!

Good stuff there

Great staff!

Great prices!