Saratoga Pet Resort

Staff, Facility & Policy ReviewStaffExcellent and kind staff! They intuitively know how to make my sensitive dog feel comfortable and calm. My dog’s manner at drop off and pickup indicates her genuine comfort with them. I give the staff a highly satisfied rating of 5/5.FacilityThe facility is consistently clean and well maintained. It is convenient and always a professional and pleasant experience. I give the facility a highly satisfied rating of 5/5.PolicyThe boarding policy is misleading and unclear on the website. For instance, I was charged 2 nights for a 24 hour stay (Saturday until Sunday). The interaction with the out of state owner was not in keeping with the warmth of the local staff. I give the policy a highly dissatisfied rating of 2/5.

Thank you so much for the amazing care you provide for Bentley. I can tell how happy and well-cared-for he-is every time we pick him up. It gives me great peace of mind knowing Bentley is in such a loving, professional, and fun environment. Your attention to detail, warm staff, and dedication to the dogs really stand out. I’m so grateful to have found a daycare that treats Bentley like family!

My dog has been coming here daily for two years. I couldnt be happier with the care and love shown to him by the staff! They understand the needs and quirks of his breed. I am confident each day I drop him off he is in good hands. (If he werent, he would absolutely refuse to get out of the car). Please know my review is from first hand, daily experience. I am thankful for the staffs dedication and hard work, it is appreciated!

I was sending my dog Lulu there for just short of a year one day per week for daycare. We then boarded her over July 4th weekend. I came back and they handed me back almost all her food. Of 7 meals I packed, only 3 bags of dry food were used and none of her chicken that I also packed. Again, I sent Lulu there once per week for daycare, so they should have already known how she gets fed, but I also wrote everything out and explained it to them and they still screwed it up! No one even called me to ask for repeat instructions AND i called to check on her and they didnt say anything about the food issue. When we picked her up and i got angry, the excuses that were given were that it was a busy weekend for them, they lost her food but they fed her theirs, no one put her feeding instructions in the system. I was angry. When we got home, Lulu, who is not the best eater to begin with, devoured her food like she hadnt eaten so I dont know what to believe.I think the people who work there are really nice and mean well, but my dog is my kid and Ive now lost trust. I cant send her there knowing they did not care for her as I expected them to and they couldnt be bothered to even call me, admit they screwed up and ask for the instructions again. I am super disappointed. We have identified a new place for her daycare and boarding and I feel much more confident in the care Lulu receives there. After only one day at her new place, I can see a difference in how she comes home. It makes me question whether she even got much play time in daycare at the pet resort bc she never came home very tired and she was never, in a year, in ANY of the pictures the pet resort posted of the dogs playing in daycare.I wish them well but I need better care for my dog than they gave her.

I do not recommend Saratoga Pet Resort. If it was under different ownership, than yes! I would. The staff? Amazing. You wont find better care with them. The managers are wonderful. This is from the perspective of a former employee. The owner however, does not care for the safety of your fury baby. The owner will do whatever they can to make a buck. If it means putting YOUR dog in a semi dangerous situation like keeping them locked in a small office with live cords or trapped inside a bathroom with chemicals, they will do it. The owner barley even works here as it is. Always claiming to be busy in their condo or flying back and forth to their Florida home. Must be nice. They pay their employees like garbage and mostly hires 14-18 year olds to be able to keep paying them like garbage. They will let these young kids who are undertrained handle aggressive dogs because they will NOT say no to anybody if it means they are paying to stay. Both managers are salary but thats only because so the owner can work them past 40 hours but only pay them for 40! Some dogs pay for daycare but they dont even let them go outside to play because they are too much to handle since its constantly overcrowded, unsafe and overbooked. Some of you are paying 30$ a day to have your dog be locked up ALL DAY with no playtime outside. Working here for months (march thru june) when it was suppose to be monthly split tips, I have not once ever received a tip and any tip a customer gave to me, I put in the jar to be split, never saw any of it.If youre reading this and you think to yourself, My dog goes here and I love it and so do they! Yes! Because youre never dealing with the owner. They come in when they choose to and leave when they want to and only help when they HAVE to...Im not a irate ex employee. I was not fired. I QUIT. Im an ex employee who will NOT be silenced. I will speak up for my friends. I will speak up for the dogs. I WILL SPEAK UP. You will not scare me and the fake tactic you tried, made me laugh.Just for the record. I will ALWAYS put my kids before my job. The owner should understand that more than anybody of why its important! Though instead on a day where I couldnt find childcare because my child contracted COVID, the owner accidentally texted the work group chat complaining about me using vulgar language and saying they were going to cut my hours. Sure I got an apology but not before being lectured in front of the entire staff VIA text.. not once has anybody came to me prior to this. Actually prior to this, the manager came to me and THANKED me for being apart of the pet resort family and how valuable I was because I knew my stuff (helps when Ive been working with animals as a hobby and professionally for more than 15 years) My attendance wasnt great, according to the owner , 8 call outs since March all because of lack of childcare or because my child was sick, but it wasnt bad considering that some people no called no showed, didnt come in because of hangovers or just left mid shift, all still with their jobs and no lectures. Please take the time and listen to former ex employees whove worked 1 on 1 with the owner, dont just take my word for it. Anybody who used to work for them and Im sure everybody who still currently does, can vouch for me, for us.Anyways. Do I recommend Saratoga Pet Resort? No but only because I do not wish to give the owner ANYMORE money than what they have. If you can afford to take multiple trips across America, have luxury homes & cars, you can pay your employees more than 15.50 an hour.HAVE A DAY YOU DESERVE.

Amazing care for both of our dogs. When I walk in the door after a month of not being there, they remember both our dogs. Excellent staff!

My dog LOVES going to daycare here. My favorite part is how happy she is when I drop her off to the point that I’m chopped liver. My second favorite part is the customer service we (my dog and I) receive. My dog is treated like a family pet and when they talk to me they go out of their way to ensure I’m taken care of as well.

So I have been touring pet facilities because I plan on opening one in South florida and I can honestly say that Saratoga pet resort was the best that I have toured not only was the only one that didn’t smell but the staff was warm welcoming and amazing!! Thank you Saratoga appt resort for an amazing tour!!!

Our two dogs just love their stays at Saratoga Pet Resort! They are very well taken care of by wonderful, caring staff and always wag their tails as soon as we drive up to the door. Thank you Saratoga Pet Resort for giving us that peace of mind whenever we leave our dogs - whether it’s for daycare visits or for boarding!

Used to love this place. Dog stayed here several times. I informed them that he protects his food, so feed him and walk away. Never had a problem before with them. They call me the morning I am supposed to board him and tell me they cant take him. I am fine with the reason why, not everyone can handle him. However, they call me the morning I am supposed to board him to tell me this!! Completely unprofessional, I do not recommend them at all, who knows when they will cancel with you.....I forgot to mention they broke his food bowl and never offered to replace it.

Saratoga pet resort is the place to go with your fur babies. The staff and owner are amazing and my dogs love going there!

My dog Pierce absolutely loves going to camp! He comes home happy and tired. The staff is amazing, greeting us when we walk in, telling me about his day, and always available in a last minute situation. Pierce has been going here for about 7 months now. I always feel confident that he will be well taken care of, be it for the day, or an extended stay!

Our dog had a wonderful time boarding here! We met 3 staff members and they were all very professional and nice. The facility was super clean and well organized. They made our dog (and us!) feel comfortable right away. Everything as exactly as they promised. Our dog got a bath before we picked him up and came home smelling sweet and clean. Thank you Saratoga Pet Resort! We will definitely board our buy with you again. 🙏🏼😃

My dog Bailey loves the Pet Resort :)) she gets so excited pulling in and always goes right to sleep when she gets home after a long day of play

Been coming here for about a year the staff is great. My dog is well taken care of and comes home happy.

Great place with people that care about your animal. Our dog had the best time. Thanks.

My dogs always enjoy their stay at the Pet Resort and leave looking well cared for! :)

My grand dogs are always treated with plenty of love, attention, and good care!

They were so good at making me feel comfortable leaving my boys with them. It was so clean and the workers were all young and into dogs which made me feel good about leaving them. I would definitely use them again!

I want to thank Lori from the bottom of my heart for helping me with my furbabies Mitzi and Montana. You went above and beyond, For both of my girls thank you for all you did today for them. Happy holidays

I would not recommend this place at all! I picked up my dog and the smell of urine on her was so bad. I called and was told that she probably drank too much water and didnt make it outside in time. My dog never had accidents at a kennel before. The owner wanted to give me every reason she could think of as to why it happened. I also heard other horror stories about this place. They dont take care of your dog. Bottom line is my dog was in trauma after being there and they failed at taking care of her. I have heard from several people on how bad this place is. If you love your pet dont bring them here!!!!!!!

Love this place - my dog has a great time and comes home happy and tired. The staff are wonderful, so sweet with the dogs!

Sydney did an awesome job on our mini dachshund! Her haircut was exactly what I was hoping for and a few days later she’s actually less itchy than usual. Thank you!

Our dog Oliver loves it here. The staff is incredible with him and we are so grateful to have a safe & comfortable home away from home.

I left my 12 year old Great Dane/lab here for 1 week. I was told 1 day prior to picking him up that everything was okay but he didn’t want to take his medication that night. I told the manager who called me that it was okay because I was picking him up the next day. I was then called the morning of pickup and was told everything is okay again and they were just making sure I was coming today. While I was driving to pick up my dog, I was called and was told that my dog hasn’t been moving much all week, that his was going to the bathroom in his kennel and laying in it, not eating or taking his medication and that they were going to bring my dog to the emergency vet. They had mentioned multiple times that they were very concerned all week about Jax. When I got there to get him, they had to use a towel to physically lift his back legs up and limp him out to me. My dog had residue of urine and feces on him and his bed that he was left with was covered and had to be thrown out. The employees blamed it on the owner Lori and told me that it was very difficult to work there because this happens a lot where Lori sugar coats things when its not ok. I was made aware that Lori the owner doesn’t want to tell the owners whats really going on at her facility. My dog has now been severely ill for the past two days since pickup and I am infuriated that I was not informed that my elderly dog needed immediate attention and was not getting it!

We’d heard mixed reviews but our dog loves it, so we love it!

They are always able to take my dog in at the last minute. Very friendly. Dog is happy to go there.

This place sucks LOL

Super responsive and always accomodating!

They took great care of our dogs.

Lori and her staff go above and beyond to ensure all of the furry kids get the best of care.

Love everyone here, as does my pup!

Horrible treatment of animals!!!!