Furry Pawz & Clawz Pet Salon

Dutch came out of his grooming appt on Friday bleeding from what I was told occurred when he “licked the scissor”...after further inspection there is no way the snip of his tongue happened this way, but more likely occurred from an accidental snip while his face hair was being trimmed. Rather than take responsibility for what occurred, I was still charged the $100 for the service and continually told in few words that it was his fault this had occurred. Ah the moment I remained calm and hoped the bleeding wouldn’t be so bad, but by midnight (8 hours after picking him up) he was still bleeding significantly—I did call our ER vet to see if I should bring him in and they said to wait until morning because the tongue is such a sensitive area they try to avoid stitching on it. During the first three hours he was home I sat on the floor with him trying to hold the towel and hold pressure to get the bleeding to stop. It should also be mentioned I’m 8 months pregnant...which made the situation that much more stressful and taxing. After hours of tending to him couldn’t stop the bleeding, we decide to let him do his own thing in the crate under supervision and this ended up with him licking himself for hours getting blood all over his coat...In frustration I emailed the owner about the situation hoping she could at least offer a refund for the $100 service that now had me on the floor caring for my dog the entire rest of the day and may end with us having to take a trip to the emergency vet...she offered to reshampoo him sometime this week but nothing more. Even after explaining the cancelled plans for the entire weekend—had to cancel dinner plans for my husband’s bday that evening and our plans to take Dutch upstate for some scenic walks/hike on Saturday.Aside from the snipped tip of the tongue, his cut was very uneven. Her response to this was he was very matted, tho I know this to be impossible because of how often we brush him. He has one mat on one if his ears, but other than that none.Still not sure why I pay $100 for this experience, but they took responsibility for nothing and I will never return. Hope others don’t make the same mistake—I had a couple good experiences here but to see how they handle issues is not good business practice or good customer service.

ReviewI took my 2 year old poodle to Furry Paws and Claws for the first time a couple weeks ago. What a delightful place it was! They were so caring and compassionate with my anxious girl. They did a great job grooming her. I couldnt be happier with the service as well as the way my fur baby looked after her grooming and how well she was cared for. I will definitely be a repeat customer!

If I could give 0 stars I would. This place is a joke. Wildly unprofessional and rude management. They completely went against my wishes and ruined my dog’s haircut cut all her hair off and then claimed that was what was on her profile when she has never gotten that haircut. Additionally while putting down mandatory deposit and discussing services I explained what I wanted. Their employee failed to take down proper notes and now the customer (myself) is being blamed for this. Lastly after emailing management, they called and said oh well the hair will grow back, claimed it was a miscommunication and offered no type of refund. Their employees failure to take notes is not a miscommunication. Any smart dog owner would never take their dog here. Never going back to that dump! Tried to be supportive to community place and that’s what I get for it. Read the other reviews!! This place takes no accountability and is only worried about money instead of safety of the dogs or retaining paying loyal customers.

My first time there I found it to be very organized, and safety conscience. However, there is a non-refundable deposit when making appointments, but it is deducted from the price when appointment is kept. No prob. I love the great job they did on my yorkie! Will definitely bring him back again. Here he is before and after a trip to furry pawz and clawz!

My dog, Baxter, has very bad anxiety. When I first brought him in, he refused to go through the front door. The staff were very patient and understanding. Once he was in the reception area, they let him take his time to adjust and run around. They spoke to him softly, and when they picked him up, they were very gentle with him. Once his grooming was done and I came to pick him up, he was happily wagging his tail and smelled like mint. My cute little Baxter looked like a teddy bear. One of the staff members also gave me some good advice on how to maintain his coat since I wanted to keep it fluffy going forward. All things considered, we will definitely be coming back again.

As always 5 stars. Love it here. My fur baby is at home. Staff is always pleasant, helpful, informative, and professional.

This place is awesome, my pet is well groomed and smells so good after her appointment. The staffs are extremely friendly and make sure you get exactly what you ask for your pet... I love taking my Pharahan Chihuahua mix breed to furey pawz & clawz. 👍🏽⭐⭐⭐⭐⭐

They always do a great job grooming both of our Pups!

The prices have gone up big time and they cut my dog’s nail too short and didn’t tell me about it when I picked her up and she was covered in blood by the time she got home. I specifically only asked for a wash and they cut her nails anyways which was not needed because her nails aren’t long to begin with. Obviously, because they cut them into the nerve when they tried to “trim” them. When I called to ask them about it they dodged my call multiple times then finally did call back and knew exactly why I was calling. If you injure an animal with your service, you should let the owner know and not try to get away with it. That’s just bad service. They didn’t refund or offer any compensation, just that they would wash the blood off if we brought her back, like I’d want to take her back after they hurt her and didn’t tell me. The groomer was really unapologetic. No accountability for their screw up. Don’t go here.

My baby Bella came back looking absolutely gorgeous! She didnt even want to leave, just play. Thats how you can tell you found a good spot.

I was recommended to this establishment by my friend who used to bring their dog here. I brought my kitten, Tiger, this morning for their first nail trim and ear cleaning. They were quick and efficient and even gave us a cute little mouse toy when we left.

I booked an appointment over the phone for an available time slot and provided my card for a deposit. However, the receptionist failed to inform me at the time of booking that the deposit is non-refundable if I reschedule or cancel. Unfortunately, on the day of the appointment, I needed to reschedule. When I called to do so, I was told that I wouldnt get my deposit back for rescheduling. Despite not seeking a refund but wanting to reschedule, the receptionist rudely informed me that I would need to email the manager for a reschedule without charge and then abruptly hung up. The gimmick here is taking the card from the client without explaining the rescheduling policy upfront, only to email about the policy afterward, leaving the client locked in. In case of an emergency requiring a reschedule, the client is left without recourse, stuck with a non-refundable policy and a lost deposit that cant be applied to a future appointment.

Furry pawz and clawz is the best. They always listen to exactly what we want for our golden doodle Jasper. I can always get an appointment within a week and everyone is kind. My dog loves getting groomed there!

Auntie Amdrea is GREAT with both my fur babies. She cuts puppy just the way I like it. VERY efficient

They made my dog look absolutely gorgeoussss!!!! I mean, he was gorgeous before but this is a whole new level.

They do great work here. However, I did have an incident once where a young woman clipped my Yorkie’s ear while grooming him. When I’d mentioned it to her, she was extremely dismissive and unapologetic. Luckily his hair has since grown in and the clip is no longer visible, but I’m certain it was a very traumatic experience for him. They do good work, but proceed with caution.

Sadie LOVES them! So happy with all the services they provide.

They were very friendly and very professional. My dog has anxiety and they always made her feel safe and welcome. Her cuts always come out flawless. They are always available to see me at any time and give me an update on my pooch if I need it. I would recommend this place to anyone and everyone. Absolutely love it! You can tell they love what they do and that they do have love for the pets.

They do a good job grooming my grandmother’s dog, but their deposit policy is pretty ridiculous. There have been a couple of situations that for sure should have warranted an alteration of their policy, but they wouldn’t budge for anything like it was a straight up law or something. Last year, I was in quarantine after coming in contact with 5 people who had tested positive for Covid, & my dog’s appointment was within the two week timeframe. When I tried to reschedule it, they requested another deposit in line with their policy, which I found to be solidly insensitive given the extenuating nature of my circumstances.Because of that, I have stopped using them for my own dog, but they’ve been the only groomers who’ve been able to handle my grandmother’s dog who tends to bite, so we still use them. Most recently, they had to send my grandmother’s dog back, because he was unmanageable. We had forgotten to properly administer his calming medicine, so he was more alert than usual. When I asked if I could either get the deposit back or transfer it to another day so that we could try again, they refused. A waste of $30. Will be looking for another groomer.

This is the 3rd time I have been here in 2 years and each time, something has gone awry. I came in Oct. 2020 and the groomer got soap or product in my dogs eye. She, the owner, was very dismissive and claimed she didnt do it. I had to flush the dogs eye out for hours afterwards. She wasnt able to open one eye but eventually did hours later. I decided not to come back. I decided to returned to the groomer in April of 2022. That time they broke the retractable leash and claimed they werent responsible, but It was working fine when I left it. The grooming itself was good so I returned for my last time yesterday. I dropped my dog.off and they asked how I wanted her cut. I said as short as possible. They called me literally 5 mins after I dropped her off and asked me again how I wanted her groomed. I repeated short as possible. I pick her up and noticed that her head was botched. Not only was the hair not short it was uneven. I brought her back this morning and the manager had an attitude with me and was like some people like the more fur on the top, I said but I told yall twice to do it short as possible and i explained to her the past incidents, mind you she is the one I dealt with the other two times, she was like why did you come back she was just really rude. Then said maybe there was miscommunication between the front and the groomer, smh.They did fix the cut, but the attitude and the inconvenience I will not be back.

Brought my doggie there to get his haircut and he looked super cute and smelled really good when we saw him. He also got his little teeth brushed. The staff is very professional and sweet. From the moment you enter the establishment the smell is soooooo good, a really sweet scent in the air, I need to find out what it is. They even give you a little bag of treats to take home with them. I will definitely be bringing my puppy here going forward God willing.

I am always pleased with the attention to detail and care for our dog at each grooming session. The staff is very courteous, and maintain an excellent stream of communication throughout the process. I highly recommend Furry Pawz & Clawz!

These guys have been such a great addition to the neighborhood. Friendly, Accommodating, good prices, fantastic communication, and our pups are not afraid to go here!We have had three dogs go here, and we have been so happy. We also use them for dog walks, and Furry Pawz has been nothing short of excellent!!

Ive been taking my dog Bodhi to get a wash and nail trim from Furry Pawz & Claws for over a year now and they really indulge him in an amazing spa day! He struts around all confident and happy after his bath, smells like heaven and feels so soft and beautiful. Thank you for the attentive care, the cute bandana and the peanut butter biscuits 💕🙏🙏🙏 We will be back soon!

We recently moved to the neighborhood and we were looking for a new groomer and so happy we found this place. Our pup Vido is now a regular. Vido is always received with love, attention is paid to his grooming and the team always calls before making any decisions outside of what was communicated to them. Highly recommended for skill set, patience, friendliness, patience and cost.

Wish I could give zero stars. This place butchered my dog. Uneven cutting and patchy. Took him back to have him fixed. They ran the clippers over him and acted like they did me a favor. I indicated that the cut is still a mess and at this point my dog required shaving all the way down to even out the cut they gave him. The lady that works there refused to do it, saying that it would be a different cut. How would it be a different cut if it is fixing the horrible cut they gave my dog. I’m so angry I could scream. Absolutely horrible. I really wanted to patronize a neighborhood spot but I will no longer bring my dog here nor can I in good conscience recommend this place. Horrible!

They take such good care of my dog, they respond well to my requests, remember what she needs and do a great job.

This place is amazing. The staff are so professional. Sent my lil Lexi there today and he grooming was so cute. They work fast but very efficient. I would recommend anyone to go there. To top it off I love the little bow they gave her .

Tried to support local business but the lack of empathy and customer appreciation is unbearable. They act like they are doing you a favor by cutting your dogs hair. No thank you.Update: 5 months after posting this negative review, the owner just “liked” the review. No response or apology. Do yourself a favor and bring your dog somewhere else.

We took our dog in for a nail trimming. After checking that she was up to date on her vaccines, we were in and out in less than 15 minutes. They got the nails much shorter than we possibly could, and not a single yelp or cry from the pupper.

Our newly adopted stray pup was very nervous and they were lovely with him and he looks so great after his visit. Definitely going back for all our grooming needs in the future!

My kitty had a really good experience here, and the service was amazing. Will return!

They groom my fur babies VERY well. Andrea is VERY patience with both of them.

The staff at Furry Pawz&clawz are very professional and friendly. They always make sure the customers are happy with the services before they leave. I would recommend this place to any pet owner who wants the best for their pet.

Seems like they are nice with your pet as every time I come to pick up mine he still wants to play with the staff. They also follow directions relatively well

You know a grooming service is off the chain (good) when dogs are excited before entry. My dog came back smelling like a basket of lush raspberries🤩

They are clean, friendly and my yorkie loves the groomers.

They did a great job on cleaning up my puppy after she chewed her way through a blue ballpoint pen. It was her first trip to the groomer and she had a great time.

After many horrifying haircuts and experiences, I finally found this place. They did an amazing job and left my babe beautiful and smelling amazing. They offer extras like the blueberry facial highly recommend to clean around the eyes specially for yorkies. It was easy to set up an appointment too and the staff is very friendly, and prices are great. The video doesn’t really show how good the haircut is but you get an idea.

I always bring my two pomeranians here. I love the way she cuts their fur. I always get compliments. They always come out looking like show dogs. 😀

They always makes my pets look good smells good and feel good I will forever recommend furry pawz never a disappointed moment !! Great job!

Excellent service. great with my puppy. they understand how important she is to me and too amazing care of her

Brought my dogs to pawz and clawz and they experienced a kind and professional treatment. The staff are great! Thank you!

The most bureaucratic dog salon ever created. Brought immunization records but were still refused service for a 6 mo old puppy.

The service was friendly and fast. My cat was washed and brushed in about 35 minutes.

Took my pup there couple of times . great, friendly staff excellent service .

My dog and I like them hes always pleased to see his friends

Great service. The girls are so kind to the dogs. Always do a great job

Being going here since they first open. Super friendly staff that always treat my dog really well.

Quality service. Theyre awesome with my scared rescue pup.

BEST EVER. They are very nice and clean and take great care of pets.

They only cater to hipsters will never step foot in this place again mind you Im from the area how dare you might feel unwelcome in a neighborhood Ive been in for years

Our dog got a great cut, but is it worth $160? Hard to say.

I just had my dog Finn get a grooming at Furry Pawz and Claws and Andrea and Vanessa were wonderful! They were both welcoming and the grooming was awesome! I am so happy with the results I will be taking my baby there again! I recommend this establishment they do awesome work! Thank You Pawz and Claws for taking such care of my little Finn. Jeanmarie.

Best groomers on This side of bk

Friendly professional staff who takes good care of my chihuahua pup for her monthly nail trim n teeth cleaning. she has a curled nail on her back paw that is tricky to cut but they always do a great job with it. thanks for all that you do!

Such an amazing place to take your furry pup to! The staff are so friendly and made our newly adopted dog look amazing! Huge thank you to Andrea for giving him such a great groom. 🐶🐶

I feel very sad leaving this review but I gave you guys one more chance. Pre covid I brought my dog and you snipped and cut part of my dogs private part. It was minor and upset me but I let it go because you guys sounded sorry and the customer service is polite. I took her back today and you guys cut her twice. One on the back paw pad is so bad you had to wrap it in a bandage. The people are friendly but I wasn’t offered a discount for this and feel pretty sad about having to do this.. but I can’t go back to you guys because of this. She is a very well behaved dog and I never have had a cutting issue anywhere else.

Solid grooming salon. Very clean and efficient

I agreed to be charged $30 deposit for cats grooming, for non showing up.I did show up on time, however I was refused to receive services because of a record I was missing.This fee for non show up was supposed to be reimbursed to me, as i did show up.I asked the owner/ receptionist while in the store to send me an email confirming I was there, but was refused, for no reason. Oh there was a reason, she did not have time. They were not willing to send me that email, not provided me service, and on top- they did not refund my deposit. I filled a claim with the bank, got my deposit back, and they lost a customer.

Friendly welcoming environment loves all dog and cats💝💝💝💝💝

Love this place and so does my fur baby Zoey❤❤❤❤

Great grooming done for my dog Archie.

Love these guys great job on my lil maltese extremely happy with her haircut

Love the way they groom my furbabies!!!

Papaya always has a great time!

The ladies are nice, very clean

Great job they do

Great place my dog loves it

Thats where I will be talking my dogs from now on

. Im sure Iyy6 yyyj

Great groom every time

Great place!

Excellent

Great job !

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