PetSmart Grooming

I brought my 8 month old Shih Tzu puppies to get groomed. The woman at the counter was combative and not listening to my requests. She insisted that my dog be shaved down my dog, had a few mats that I had cut out and she said that it would not blend and was concerned for her name being put on what she called a ridiculous haircut anyway, I did not wanna argue and said do whatever but please maybe leave her face longer . My dog came out almost skinned . I had to put a sweater on her . The haircut was $100 ok so my other puppy who had a few mats behind her ears I said please leave hair on her . Again DID NOT LISTEN said sure and then my dog was shaved down . I asked for round they were squared looking like a schnauzer cut. So disappointed and dissatisfied. I would never bring them there again so $200 I said thank you & left no need to argue when clearly they just don’t listen or have the expertise for a nice cut .

I bring my dog here for nail trimming and bathing all the time and Ive always had a great experience! Betzy is incredible and my family trust her with our pup. Betzy always did a great job! She listened to exactly what I wanted. My dog is typically anxious with new people and she warmed up right away with Betzy. She is super accommodating especially when I need to squeeze a trim around the eyes. She knows exactly how I like her hair to be cut and always manages to keep her looking like a teddy bear even when it’s time for her summer haircuts! Im incredibly grateful.

I thought I knew about good and friendly groomers until I met Betsy.What an EXTRAordinary and caring profesional groomer. She not only did the best grooming I’ve ever seen on my golden doodle , and let me say, Charlie O’ used to go to Bow Wow Wow , here in the island , which has a very good reputation for their services. The owner , Alison, was really good and caring with my Charlie O’ .But Betsy’s grooming with my Charlie O’ was way beyond detailed and beautiful. It was nice to see how caring and friendly all groomers are with all pets, not only when receiving them , but also when going in for grooming, taking the time to make sure they are comfortable throughout the grooming time , all pets can be observed through the glass, when they are working on them .Thank you Betsy, for being an EXTRAordinary and caring professional groomer. It’s a blessing to have met you(actually Charlie O’s doctor highly recommended her) .Having Charlie O’ under your care is a true blessing, thank you !!!!!Matilde YunsanNYC Public School Teacher

Horrible people. Never even groomed my dog, but started to ask for more money. Dont feel safe to leave my dog there. Betzy Cordero was super obnoxious by saying that she doesnt care what store manages says because she is the grooming boss.found much better place and so happy did not go to PetSmart grooming!!!

The groomer was so caring with my dog Max. When dropped off he left with ease and followed the groomer inside. We received a good report. Max was so clean and smelled amazing. Definitely will take Max there again.

I chose the basic bath for my dog , but they tried to get you some add on without telling you and let you sign the paper. Be careful of what they give you to sign before the grooming. They didn’t even check the vaccination records before the grooming but they are supposed to do which make me wonder if they have a safety environment. My dog was still wet after 2.5 hrs of service and the nail wasn’t trim at all. I hope people really check their dog after the service and let others know how the staff work in this facility.

Not many options of fish and reptiles. Wasnt too please with the decor selections either.But the great thing is, they sell live worms. My Snake Urby loves his food alive. Lol and we did find most of what was need to for a starter fish tank.

Went for aquarium supplies. Everything was available.

Very friendly staff

Nice store

Deliberately pretending not to see you, stalling for time, making you miss your appointment, and asking you to make another appointment.