The staff were all very friendly and knew the cats personalties, health, and backgrounds pretty well. I was impressed with how nice the place looked and the space they gave all of them. There are so many sweet and loving cats there! The dogs they were walking outside were very nice as well. They would walk up and get pets from everyone.They helped me pick out Forklift and he did not take long to make this his new home and I am very happy with how today went! He has explored, purred, played, and is now sleeping happily on my bed.For those wanting to adopt, this is a great place to find them!
This review is specific to the Wildlife departmentI drove by a dead skunk on the road and there was a baby literally sitting on top of the mother right next to the road. I called the SPCA and they told me that if I could safely do it, to capture and bring in the baby skunks! My girlfriend and I were carefully able to do so and were able to catch them, turns out there were 2. We brought them into the SPCA and were told they would try to find a rehabilitation center and then euthanize them if they couldn’t. I was a little unsettled by this and handed them over, I immediately started researching and calling places that could take them. I called the SPCA again and left a voicemail asking them NOT to euthanize as I was working on finding a place as well.I called again to inform them that I had found 2 licensed rehab centers and would drive them there to be taken care of, at this point they told me they had euthanized the baby skunks. It hadn’t even been more than 3 hours and the skunks were already dead.I told the women I spoke on the phone with that I wouldn’t have brought them there in the first place if they weren’t even going to try and I would’ve just taken them to the rehab center, to which she said something along the lines of “then why didn’t you?”. I didn’t know euthanasia was the first step in this process!Overall very disappointing, I wanted to help these little skunks out so they could live their lives elsewhere, I did not realize that by bringing them in they would be dead on arrival.
Have been looking for a lionsmane bunny for years. I stumbled upon Nugget last Monday. What an amazing experience the staff were friendly and knowledgeable. I felt comfortable and the new facilities were amazing! Everyone had a smile. Nugget is flourishing, and I recommend adoption. Our first dog, Reggie, was a lab/sheppard mix he was the most amazing, kind, special gift we have ever had. All my pets from the SPCA have been the best. Thank you. And if Nuggets family sees this, know he is loved, and you did an amazing job! Please remember these are family members, not gifts.... this bun is free roam and on a farm. Give them the best life ever as you are their world! ❤️ Also, I got a free vet visit within the 1st 10 days... exotics like Nugget are 50 to 60 depending on the vet👍❤️
Went to the Erie county SPCA just to look around. Had several conversations with different staff members and ended up adopting a sweet dog. The staff behaviorist talked to us about him and shared all the information they had on him. And to top it off they were running a promotion so it cost less than it normally would. If you are in the market for a pet I strongly recommend starting at the SPCA, you might just save a life!!!
I would really like to thank the SPCA for blessing my life with Duckling he’s amazing, very friendly loves attention, and cuddles. He’s PURRFECT in every single way!! Thank you again🐈⬛❤️
I will not go anywhere else with my animals! I love the staff. The knowledge and professionalism they possess is amazing. I honestly cannot wait for future appointments. I cant believe how affordable their services are as well. The best vet office Ive ever been to.
Honestly, I can’t give enough stars for matching me up with Miss Lady Jane. The workers at the SPCA were kind and patient while my boyfriend and I considered what we were looking for in a dog. Highly recommend Doggie Entourage for anyone considering it!!! Thank you guys so much for introducing us to Jane and giving her so much love while she was with you!!
Marlee is 14 year old lady with cancer.Marlee and max( pitbull) are best friends!!!!marlee has been with us about 6 years so in the eyes of the law I don’t own her ( a dog is property)so I called spca for help and they contacted her owner who did not answer!!! So spca came and took her to dr and bringing her home!!! THANK YOU SPCA FOR SAVING MARLEE
Adopted a cat in 2022 from there, his brother died in the spca a week I guess after me and my boyfriend adopted this cat. Fell in love with him instantly and grew a bond so quick , ended up starting to sneeze blood and spca lipsey clinic continued to tell me it was nothing that it was either a upper respiratory infection or because of the dryness and insisted that we continued to give him antibiotics and nasal drops it helped but it’s like they didn’t do any more testing they didn’t try to rule out any other possible causes for that when they’re was many, not to long after my cat went stiff and wasn’t able to walk etc and had to rush him into emergency vet where they took blood and RULED OUT OTHET POSSIBLE REASONS TO COME TO find out MY CAT HAD CANCER! Not an upper respiratory infection not because of the dryness or this or that. They don’t care about the animals & it shows. I’m not the only one who’s had an issue so save your hearts from breaking and adopt from another shelter.
The lady in charge of the cat viewing area was horribly rude and clearly didn’t want to let go of any of the kittens. Wouldn’t allow my 8 yr old daughter pet or even touch the kittens . Everyone from the front desk to the crazy cat lady , made us feel unwelcome, and acted like they didn’t want to adopt to us .My daughter literally cried on the way home . I will not support that location ever again. We will still get a kitten , just not through the spca . Good job making a child cry .
Went to view cats that me and my husband were interested in adopting . We had one cat in mind but basically told we don’t know how she would do with other animals since she is a tripod. We never even got to see the cat mind you. Saw other female cats but was told two are bonded. Not very welcoming at all. Never got to meet any cat just look behind glass. The lady in charge seemed to not want to adopt to us? And come to find out this was the same lady that when my husband went there a few months ago about a cat that was found in the street injured and inquired about adopting it after it was healed was turned away. For a place that encourages adoption that was opposite of what we were met with.
I had a great experience adopting here. It was a simple process, and they’re great about keeping their website up to date which is nice. Poe (previously Angus) is doing very well, loves hanging out with his new sister, and is a very happy, cuddly boy. So happy to have him.
I had the best most amazing experience with the staff and vet here my puppy dogs are healthy. They gave me advice and set me up with supplies I needed to Groom my puppies myself. It was a great visit and I won’t go anywhere else… they made my babies feel comfy and set me at ease.
Hi SPCA I adopted a pretty kitty butterfly from you guys. She is doing so well. Small bumps at first but she is doing so good now. She is happy, playful and have gotten more out of her shell. She is such a smart pretty girl. Thank you for helping me adopt her
Very disappointed with the SPCA. Our cat went missing and tried repeatedly to speak with someone about posting a lost cat notice on their Facebook page. Left voicemails and only received one call back. Missed the call but the woman didn’t provide her name or a direct number. Their policy is they will return your call in 3 business days. Three days?!! We lost our cat!!This is especially galling considering my wife has given thousands of dollars over the years and plans on donating a large sum when she passes. Please do better!
I was out of $ & needed some cat food & litter for the lil fur family I’ve acquired. I sought out pet food assistance information online & I learned about their pet food pantry & i sent an email explaining my situation. They responded with a welcoming invitation to choose a convenient time to pickup a donation basket for my pets. The process was extremely simple & fast. I thank them kindly for the supplies they provided me.
I am so happy for the kindness and the love for my boy. He is doing so well. His checkup is Monday 8-19-24. So grateful. Thank you so much.They also worked with me on a payment plan. Couldnt ask for more.
Came to see if our daughter connected with any of the cats available for adoption and found her new best friend, Mr. Binx. All of the volunteers were extremely helpful, and after meeting us and hearing about the cat we already have, they recommended a couple to meet that they thought would be a good match for our family... And Mr. Binx is absolutely a perfect match for us. Thank you!
I would love to hear an explanation on why a 7 month old blue heeler puppy named Pepper was euthanized when she started too decline after the SPCA failed her. Instead of relocating the puppy to an organization that could meet her needs, the SPCA just gave up and euthanized her. Only 7 months old
They helped me tremendously for the care of this Gato whom went through some health issues I didnt know exist in cats 😔 shame on me
I adopted my pitt bull here 6 years ago. Best decision ever. But I keep reporting this poor pitt with not enough leash to sit down makes me sad. Educating the owner hasnt worked. I dont understand why its chained up so tight when it has a large fenced in yard. Its disgusting seeing ppl not care for there pets. And theres a few pics of my pretty little pitty.
I adopted Cookie almost two weeks ago and she’s been such a blessing! The whole process was thorough and very pleasant. Everyone who works there is so nice and sweet and helpful. They made sure i had everything I needed to take Cookie home. They know the personalities of their cats very well.
Had a stray roaming neighborhood for about 8 months. Posted pics on social media to see if she was someone lost animal. Tried to take her in, lasted 3 days when she ran out door but still hung around all the time. Took her to spca to see if she was chipped n fixed, she got updated shots. Now she is up for adoption. She will make someone very happy.
Its an awesome facility. Very clean and spacious and the staff seem very friendly. I adopted my newest dog from there just a few weeks ago and hes doing amazing
We adopted Bella from here and shes the sweetest thing. We live in Bliss New York and I can tell shes happy to be here and to finally find a home we all love her.
Excellent group who made the process of adopting an animal very easy. Cheese Puff loves his new home.
I adopted these two sisters about 6 months ago. They are now a year old. It was a painless adoption and an overall great experience. It took some time there to make sure they were going to a good home but that’s understandable. The employees were great and I’m very happy to have Meko and Taki!
Staff was very kind and helped every step of the process. To the staff I adopted MoMo and I could not be happier. She made herself right at home and took a nap! MoMo is now the diva of the household. She is such a find what a girl!
This location killed a 7-month old puppy instead of trying to relocate to another shelter. Who would’ve thought a cattle dog puppy would need room to run? Do not trust the Erie county SPCA.
These people care about their animals, you can clearly tell. The facility is beautiful.clean. My overall experience was great. They superseded my expectations and I walked out with a great family dog the same day. Thank you!
Just came by to visit the animals, and the whole place was clean, smelled good, and the animals looked as good as they can be. There was a little playground for them too. I would feel good about adopting from here!
This place was awesome! Very organized and with care, they took my young dog for her spay surgery. The post surgical instructions were clear and included prescriptions to help your dog get through that first healing week.
My boyfriend and I adopted this lil guy, Gnocchi, 1 week ago! I was skeptical at first because Gnocchi was so shy when we went in a private room with him and didn’t want to be touched. But my boyfriend saw something special in him so we decided to bring him home!! Ever since, he’s been such a snuggle bug and full of personality and really loves to play. We are so grateful to the SPCA for making the adoption process so smooth for us and are so happy to have brought home such a loving kitty!
Thanks for supporting all the animals ! We take all our sheets blankets towels and goodies here for the animals! Love animals
We had some trouble finding a good match for us looking online for a rescue so we decided to take a drive to our local SPCA on Harlem. Little did we know that we would leave with our perfect new family member!!! Scarlett who is now Scarla(our 3yo renamed her) was just so right for us!!! We cannot thank the very helpful staff enough for making this a very easy and stress-free experience!!! We hope anyone reading this review comes and has as good of luck as we did in finding a forever companion/family member. Thank you SPCA of Erie county!!!
Great compassionate care. Clean facility vet is great and staff is always helpful and friendly. They also help the community with support which I am truly greatful.
I cant recommend this place any more highly! The staff is so very friendly, the facility immaculate, and the animals obviously given the utmost care. We were able to see several cats, one on one, in a private room and this made all the difference in seeing temperament and how they really are. We did have one choose us and went home that day with a wonderful new addition to our home!Thank you, everyone at the SPCA!
Found this poor baby in my backyard, and they took him in immediately for medical care. I called 3 other Rescues in my area and never even received a call back. It was a 65 mile round trip from my house, but after the wonderful care and attentiveness the staff provided, I will make the drive again without hesitation.
I adopted Tesley in November, and she is a part of the family now we love her very much; she loves playing in the snow, I never seen a dog that love playing in the snow like her i cant imagine my life without her she is a lovely and friendly companion. yes, I have spoiled her.
Facility is immaculate. Staff is friendly and helpful. They are doing a great service for the animals.
The staff was extremely kind and thoughtful. My sweet cat Giselle was given wonderful care.
If you have an emergency, dont bother. They didnt answer because everyone was out training today.They leave you a number to call for injured animals.That number has a voicemail that tells you theyre not accepting injured animals.And I thought the niagara county SPCA was bad.The animal passed by the way. 😑
We have recently been visiting the SPCA to adopt a cat. Our experience was very pleasant and everyone we encountered was just wonderful. I had been staying away from the SPCA but during COVID they were the only facility to accommodate our family. I am pleased they have a nice staff to accompany their wonderful facility.
I was amazed on how nice this facility was. Very easy to work with staff and was a treat finding these amazing little rattiez. Highly recommend adopting from here.
This little one was rescued and has been a blessing to our home. The SPCA of Erie County helped ensure that she was going to a safe home and walked us through the process.... thank you SPCA
The Lipsey Clinic is amazing. My cat was dying and I am disabled I needed a place to work with me on payments. Not only was the staff and the vet SUPER AMAZING AND SO CARING after he passed away there they put a card in with his ashes with everybody signing it. I cannot screamLoud enough how amazing Lipsey Clinic was to my poor sick cat Gizmo. They also take care of my cats Primrose and Patuna. AMAZING CLINIC! The are seriously the best vets I have ever been to
I love my cat, the workers were informative and helpful. And its cheaper than the paper! Give these animals a loving home if you can.
The people are very helpful. The cages are clean and the animals are well cared for. The program such as dog entourage day is a really good thing as it lets you take a dog out for the day. It not only helps with getting the dog out of the facility but also socializes them and lets you see if the dog is a good fit for you. It lets people who cant own a dog get a chance to spend time with one. The gift shop has a lot of nice items to purchase. The cat section is nice too. The events and educational programs are very important that provide learning and fun activities for the family . Glad that there is a safe haven for all the animals to go to.
This place saved my heart and my animals. I went to the Lipsy Clinic and they took care of all nine cats. They were great people who took care of us. They were very sensitive to us and loving and I just cant praise the place enough. I would love to say I think that the payment plan is a wonderful thing and I wish more places would do it because it would save people a lot of grief and heartache. I love you guys in the clinic and I love the place. God bless you all, for all that you do.
The building is small the cat area is tiny. They had 50 plus cats from one home but wouldnt let them go alone, had to be atleast a pair but still wanted 120 ea. So $240 plus to adopt unwanted cats. The city pound just wants good homes for animals and lower the fees if youre serious
I spoke to a vet tech for a half hour today and she was amazing! My cats have fleas, and I have been treating them incorrectly. After speaking with this tech, I feel confident in the treatment plan we created. She spent so much time with me on the phone, and was so understanding and helpful. I am so glad I take my cats to Lipsey.
Went to a first for me a shot clinic at the hamburg fair yesterday april 24 it was the greatest! Well run and saved us pet owners a tin of money! Thanks so much! See ya next year!!
Good afternoon, you rescue abandoned dogs because my ex-husband practically left his dog abandoned but I cant have him and he doesnt want it. What should I do so that someone or an animal shelter can pick him up since I dont have a car?
The SPCA Made one of the most difficult times Of My Life to Helping Move Forward & maybe Save A New Life
Ive got the back of anyone who has the backs of unfortunate fur friends... Keep up the good work my daughter loves her tails for two time and hopes to work at the SPCA when shes older ... That makes me happy so the SPCA makes me happy .. check it out who knows you saving an animal might lead to the animal saving you .. give it try
5 star experience was a sad day had to put my dog down but staff made it easy as possible very friendly and fast service went over my options highly recommend
This is a very late review but cant go unsaid, this place is a life saver. Last year, we had a stray we bonded very well with. Our neighbor called her Skully (because the marking on her back looked like a skull) and it just stuck. We would give her flea medicine, dewormer, food and water everyday. We always hung out with her on our porch and she became the reason so many more street kittys became friendly with us too! When she came along she was super skinny but we got her back to health with lots of love quickly. One day, she didnt show up, which was no like her at all. She always visited, everyday. We were very worried. Three days later we assumed someone hit her and left her for dead. We would call her name from our porch many times hoping shed come but she never did. Later that day, my boyfriend was going through the little garden in front of our house and he found her! But it wasnt looking good... She couldnt move and it appeared she couldnt walk. We got her food and water and put it next to her as we let her eat and rest. Then we decided to see what was wrong... She was clearly in a lot of pain. We quickly realized something was extremely wrong with her back legs. It seemed like she couldnt feel them or moved them at all. We decided to get her into an extra large tote and bring her in for the night (we already had a very grumpy cat) and put her in the bathroom. We got up the next morning and started making calls. We didnt have money to get her into a vet. We called three places before someone directed us to this place. We explained she was hit by a car (she had tire marks on her back end) and we needed help and no other rescues were willing to help. They immediately told us to bring her in and she would be processed and given care. They told us we could re adopt her for $40 once she was ready to go home. We did. She had a broken pelvis in multiple places. We adopted her as soon as they called us. We were so happy they helped us, no questions asked no hesitation. She became the best mama to the kitten I adopted too. She is the sweetest and probably wouldnt be around without this place and all the wonderful people who work there. We are forever thankful and highly recommend this spot if youre ever stuck in an unfortunate situation with a furry friend! She made a full recovery. She walks funny still, with her back legs pointed in but it funny and shes happy as ever. Love our little Skully.
Even though I have not been there they are absolutely amazing.My dog got sick and Lindsey has been intouch with me for two days now trying to get me help. I can not afford the vet bill upfront but she got me in contact with someone that will work with us. I was loosing Faith. I was feeling no one cared about the animals anymore it was just all about the money, until I reached out to Lindsey. Im glad I finally found some that cares more about the animals than the money. I can never thank you enough
Really not feeling the fact you guys took my puppy from in front of my house in front of the children because there was no dog house outside it was 85 degrees that day she would have still been laying in the grass in front of the house yeah she hurt her leg but I soaked her everynight damn near since in the tub and had medicine for her she was trained already n excellent with the kids didn’t get a chance to register her or anything so u take her knowing she wasn’t a stray and tell me my only option is to provide paperwork or surrender my puppy to u she was a member of our family and you took her right in front of my kids because of someone making false calls like they were scared she wasn’t even a violent dog I am definitely hurt and pissed of we want our child back haven’t seen anyone on my street with dogs having a dog house why they get my puppy took I miss my baby star
Adopted 2 cats Ferrera and Roche (now Lucille Ball and Cleopatra) a few days ago. These poor girls were thrown from a car and their story melted my heart. Spca made the process easy and the cats were well cared for and healthy. Adopted from the Pets smart in Williamsville, employees were very helpful and patient.
We adopted two of these guys from the Erie County SPCA. Noodles (torti) and George (black) both came from a hoarding situation with 50 some odd other cats last summer. They were both skin and bones, and missing a ton of hair. The SPCA thanked us so many times, and made us really feel like we did an amazing thing adopting these two. They made sure that any and all of our questions were answered, everyone was super nice, extremely personable, and they all care about the creatures there.If youre looking for your new fur baby, I highly recommend you go here. Adopt, dont shop ❤️
Wonderful source for dogs, cats, turtles, rabbits that need a loving home. The men and women that volunteer/work here love all the animals dearly and their personalities shine through when you see them interact. We adopted Mya today and could not be happier with her. Plz adopt and make a difference!
Their spaying and neutering services were great. Kitty recovered from her surgery in no time! No post-op complications. They helped me out of a jam when I needed them. Thank You, SPCA!
Today was incredibly hard for me my loving kind gentle boy Slinky had to cross the rainbow bridge but I honestly couldnt of been able to get through it without the staff from the the lipsey clinic they were amazing ! Loving , caring just truly a incredible place. Thank you to you all for making my slinky comfortable and helping me deal with the loss of my beautiful Boy. Thank you God bless you and your staff
Love hate relationship with this place some of the people are awsome and some act like they dont want the animals to go to good homes, there website is never up-to-date so unless your visiting every day actively looking to adopt your not going to find a good fit animal. Now my love for this place is becouse I did find a new forever friend but I had so much trouble during the process, having one women tell me that the dog was not going to be a good fit (this was after a meet and greet my second time with the dog) and then in the end have to foster before adopt, a ton of issues but all worth the struggle to add my dog to my family. In recap I would say worth it but watch who you talk to some of the volunteers are rude.
If you havent visited the SPCA, you really should, not only is it an expansive complex, they do sooo much for our animal community there! Its an amazing place that the kids would enjoy visiting, check it out and support the work if you can
Just adopted for the 2nd time and they are absolutely wonderful! Great, kind and very friendly staff who take excellent care of the animals and give great guidance to those who need assistance regarding any animal needs. Highly recommend!
Wouldn’t go here unless you are completely ready to buy a cat FROM THEM. Went there to take a look and see the cats they have and they pressure you into getting one right off the bat. We asked to see a cat and the lady was pretty much getting out the paperwork to finish the deal and we hadn’t even spent 5 minutes with the cat or even got the chance to see another one. The lady almost shamed us for even wanting to see another cat. These are the same people who shame owners for giving the animal up but they will sit there and stare at you and make you feel bad if you don’t adopt them. Then when we said we were going to think about it, she got angry and rude saying how they won’t hold the cat. Went to the Ten Lives Club after, can’t recommend them enough. their hospitality and willingness to not rush you into adopting if you are not ready, they actually care about the animals instead of trying to move them out like merchandise.
Absolutely heaven sent staff! They effortlessly work together to keep the animals well taken care of! We adopted our second dog from them again to grow out our family! We will continue to support them any chance we get
A couple months ago I brought home my first parakeet, Imogen. Since then I’ve realized my love of birds and about a month afterwards I brought home three more. They all came scared and skinny, since the SPCA had just rescued them from an abusive home. Now they are the loudest and loveliest birds, who love to sing and land on my head and shoulders when they’re out of the cage! They are genuinely the best things that have happened to me and I’m so glad I’ve been able to give them a good forever home. They are lovely and happy birds and I’m so happy I got the chance to rescue them. Just a thank you to the amazing people at the SPCA for helping me find my birds. They all love each other so much and when they aren’t playing and singing they’re napping and preening each other, or gossiping and talking to each other. Thank you for helping me find them. I can’t wait to rescue more in the future.UPDATE: If you’re seeing this, Gina, I sent you the photos through email! Feel free to contact me through email or the number I provided for more pictures
Such an amazing facility and Kind, caring staff. I had to put my 18 year old Fur baby down. It was a weekend and it was an emergency. The staff was so gentle and compassionate. My Baby was treated with such Love. Thank you for ALL that you do and for serving our community with such Love.
Recently adopted a Kitten, good clean, inviting environment, smooth, easy adoption process. 10/10
Great staff. So happy to have them help with poor Esa. Esa was found with a broken leg next to a highway.
Such helpful staff who work there! We lost a 2 year old cat to cancer & the SPCA had this kitten for us! Happy Fathers Day to my hubby!
Absolutely devastated to learn Pepper was euthanized. We met her months ago and she was extremely sweet and listened to commands through her door. We couldnt adopt her as she wasnt allowed to live with a cat. That she would be given up on so soon and not even given a chance at another location (Allegheny SPCA? They hold dogs for YEARS and would have a population with much more need for a working dog), is deplorable.
I brought my dog to another emergency vet Buffalo veterinary clinic they where awesome but wanted 3200$ for a emergency surgery I could not afford that Dr Kristina Doyle went in the back and contacted Lipsey clinic for me and asked them to please help me. I brought my mastiff here immediately because she had pyometra and I thought she was going to die it was 5 days before Christmas... So I brought her here to Lispey clinic they where absolutely amazing they where caring loving over the phone and in person so I dropped Coco off and they litterally saved my dogs life. I believed the surgeons name was Allison Kean. They took my dog immediately no questions asked and cared for my dog. When I went to pick her up there was a lady that looked so busy and like she has been working non stop she asked me if I had been helped yet which I was turned out she was the Dr that saved my dogs life.... They spayed coco and saved her life the staff was absolutely beautiful they gave me a awesome payment plan. Everyone at this place was absolutely amazing and everyone there was angels. This was the best Christmas present I could have ever asked for they gave me medicine for my dog and coco now is absolutely doing so good she is happy eating using the bathroom she is back to normal so I want to thank everyone at Lipsey clinic for being absolutely wonderful I can afford the payment plan and I can not thank everyone here enough front desk Michelle and the surgeon thankyou so much love coco and chloe💙💗💚💜💙💗💚💜💙💗💚💜💙💚💗💜💙💗💚💜💙💗✌🏼☮️
This place does not help at all . They donot help animals or people in need that have them . On several occasions I have reached out to them for help one time I found a litterof kittens in the bushes I took them to the spca and they told me they cant help me I asked them what am I suppose to do with the kittens with no mom they said call another organization they never ever help. I read stories on line all the time with shelters helping all the time if people go for help not west Seneca spca they are Awful they dont care about animals have always been turned away when asked for help all they ever say is sorry no room for cats call someone else they really dont care stay away adopt somewhere else
Staff is great need more of people like them .just adapted this little ham
Not a happy day here, but I am so grateful for their kindness.My kitty of 18 years crossed the rainbow Bridge with their help.The only complaint is that we were not allowed to go in with him during euthanasia. I dont know why but he was with caring folks when he left this world. They gave him back in a lovely little canvas burial shroud. He will forever be with us. RIP KIP 2007-2023
5 stars because much respect for all they do. The complex is very nice, clean and modern and of course they care about the animals and the prospective homes they will go to. My aunt has been waiting to adopt a kitten for months after her previous cat passed and we wanted to wait and make sure everything was ready. Created a cat room for the new addition to enjoy! The kittens on the premises were in need of a multi cat household so they directed us to go to Pet Smart where they were doing adoptions of suitable kittens. We arent impulsive when it comes to adopting and after the already long wait, we found a gorgeous grey tiger kitten and she knew immediately that she was the right one. Gentle, calm but with the expected curiosity of a kitten. My aunt is very happy and this kitten now has a great home and a great life ahead of her. Thanks for saving the lives of countless creatures and finding them homes! Please spay and neuter to reduce unwanted pets! We only adopt and if you are thinking about it, go for it.
Just adopted my Max from here a little bit ago and it was such a great experience. They were so helpful and brought my pup and i together. I couldnt be more happy!
We had a baby rabbit orphaned from the mother and the lady on the phone was very informative. We were able to drop off the baby rabbit for rehab and release.
Facilities!!!People!!!!!Selection!!!!Guidance!!!!!Space!!!!! I was very impressed with all the amenities and proud I live in a place that ministers to the needs of pets and owners ❤
Editing my review 9/17/22My family is super grateful to the staff at the SPCA for making our adoption process educational and smooth this past week. We came in with our son and he loved one of the kittens who was already adopted. They educated us about the best age and personality for our child and walked us through the process. We were given extensive health information and everyone was so happy for our kitten going to his new home. Would definitely recommend to others looking to adopt.I am a personal aide to individuals with disabilities and I regularly bring them here to walk around and see the animals. The volunteers are always very kind and friendly. The facility is super clean and there is a wide variety of animals. If and when I am ready to adopt another pet, I’d definitely look here!
I started looking at puppies and dogs on their website. When we decided we wanted to add another dog or puppy to our household. I reached out to the SPCA because several of the rescues that I reached out to I got zero response from. And I’m not trying to sound arrogant but I have an excellent application so there’s no reason why I would be intentionally overlooked. However, at the SPCA everyone was extremely nice and very helpful. They helped us figure out which of the dogs they had would fit best in our household because we already have some pets. We met and fell in love with the little stinker. She’s sweet and adorable and is settling in beautifully!
Great place to adopt,handlers are very nice and have no problem explaining the history on any of the pets..
Wow. I am very grateful for this organization after being quoted $1500 for a basic neuter on my 6 year old pit. Lipsey got me an appointment within 2 months of me calling. Paid a total of $380 for a neuter, heart worm test, and microchipping. The appointment was seamless and they were very caring and attentive to me and my dog. I will be going there for his annual appointments now as well. Thank you so much Lipsey Clinic!
The team at the Lipsey clinic SAVED our baby! We are so grateful to them for taking the time to see her for emergency surgery. The communication we received through the process made a huge difference too. Clearly a very caring team, doing the absolute best for our four-legged family members.
Lindsey at the front desk is absolutely amazing. Took my cat here for spay and the staff was so helpful, friendly and knowledgeable. I donate to this place and its so great to see they are doing such great things for our pets and people.
We just brought this lovley puppy home today she is a blast the we have been playing with her we love her a lot thank you SPCA keep up the goodToday Athena is 4 Months old and Getting Big every day she is attached to my Hip and the one day i came home from my trip for work and my my girlfriend was on the love seat and i was in front of her and Athena leap from the couch into my arms i never had a dog do that before i guest she missed me we love her so much
Great customer service and care to my 3 little babies.
Adopted my previous cat from here 8 years ago (and yes hes still with me, and will be til the day he crosses the rainbow bridge) but had a very unpleasant interaction w the professional animal behaviorist today being really condescending and discouraging us from adopting a cat. Never thought someone working at a shelter would be doing that.Good job Karen! Will be adopting from elsewhere!
What an amazing resource our local SPCA is! These folks are incredibly dedicated to animal welfare, to wildlife health, to responsible pet ownership, and to being a lifeline for animal emergencies when virtually no other local municipalities will take responsibility. If anyone needs a deserving nonprofit to donate towards, you couldnt find a more deserving one than the Erie County SPCA. I am grateful for the help they have provided our community and hope they receive all the support they need to meet their mission.
Im disabled and have a dog my kids got for me. Even though with my health issues I wouldnt be able to handle another dog I still go to the Erie County SPCA on Harlem road in West Seneca and go in their gift shop to buy shirts and stuff to support the SPCA because they do such a great job. Thank you SPCA for the wonderful job all of you do. And the place is very clean, and the workers and volunteers are so helpful and so nice. Keep up the great work. Thank you for being there for all of the animals
Great way to been in a new world...filled with wagging tails and kitty cats. Unconditional love( at least the dogs!)
Friendly staff with caring volunteers and employees serving the community.I adopted multiple pets from the SPCA and they were absolutely wonderful. Princess has since passed away but Bronson is currently lounging in bed with his smelly head on my pillow proving the program works well.Bronson and Princess went from devastated to loved thanks to the work of these fine people. Thank you.
Very helpful volunteer staff. I just adopted a dog and I had all my questions answered and left with a ton of resources for taking care of the dog.
Good customer service with detailed information. I hope they consider part time weekend hours for adoption or call in and set up an appointment for the weekends.
The animals looked hood. My daughter adopted a kitten.. The place was clean and the staff was very helpful and nice.
I want to the SPCA to look at a name that I liked. That was on online . Want to look at the dog . But for turn down . Because of family members making a false statement on me and my husband and roommate. And both times SPCA come for wellness check on the animals and they said they looked extremely healthy and all pets? Go to the vet every year . And I keep there paperwork. Because of the false statement I was unable to look at the dog or apot . Because I dont get to see the dog or got to adopt the dog I got very upset outside and I suffer from PSTD. My husband had to clam me down .I think the SPCA staff should I told me I would not adopt the dog . In a better way than the . I think SPCA staff should tell people with emotional problems a little better than what they did .
Great place to help you adopt your new furry friend or to help you with resources and information regarding surrendering pets, stray animals or injured wildlife!
I am very involved in cat rescue, and don’t normally come to the SPCA. However, my experience here has me blown away! , I was amazed at how wonderful it was. The staff couldn’t be more helpful and kind. I also want to give a shout out to Tammy, who is a literal angel. I am so unbelievably grateful that the animals here have someone like
I have gotten all our dogs from the SPCA. The whole experience is professional and kind and loving always ❤️.
Adopted my new dog Spencer a week ago. Love of my life.
Amazing. Do not ever go to Wheatfield Animal Hospital. They almost caused my dog her life. SPCA of Erie county did emergency surgery and all is well now.
I will always have a warm and fuzzy place in my heart for the SPCA. Having lost my beloved dog to illness, it took several visits to this beautiful facility before I was ready for a new companion. The staff was always welcoming and empathetic to my needs and more importantly, my timeline. I finally found my perfect match in an old gal about 8 years old. She had some health issues which were addressed promptly and humanely so I had to wait a couple weeks before she became mine. Adopting an older dog was the best decision for myself and family. She is thriving and we love our Phoebe to pieces!
We adopted our first family dog from the SPCA in West Seneca and the experience couldnt have been better. The facility is clean and well maintained. The staff is patient, knowledgeable, supportive, and caring. They seemed invested in making sure that we left with the right dog for our family. Highly recommend!
Took my pup to get neutered. They seemed to be good with him. Several dogs had the same appointment at the same time. Glad to see this.
During one of the saddest tomes of my life, the staff was at the best. Empathetic, professional, sympathetic, all rolled into one.
My son was in search of the perfect pet. When we arrived, the staff was extremely helpful. They asked questions about our household, what type of dog we were interested in, and then provided us with choices that were a great match for us. We spent some time getting to know the animals. Dennis took us out to the play area so that we could get to know the dogs and watch their demeanor. Cindy listened to what we were looking for and paired us up with Rosemarie quickly. They answered our many questions without hesitation both while we were at the shelter and after adoption. We honestly could not be happier! She was absolutely right! Rosemarie is a perfect fit for us and we are so happy to offer her the life of a princess in her new forever home. Thank you to the staff for caring so much and taking the time to make a perfect match for us and for our beautiful girl!
EDIT: Ive revised my initial review from 1 to 5 stars to account for the very considerate follow-up I received from the SPCA team in response to my previous complaint.ORIGINAL POST: Some staff members Ive spoken to have been very kind and helpful; the woman on dispatch I was connected to the morning of 4/24, however, was astoundingly rude. If I ever find myself again in the stressful position where I need to reach out with an animal welfare question, I will be sure to contact any organization I can think of but the SPCA. As a concerned community member, its really discouraging to have had such a terrible interaction with an organization that asserts itself as mission-driven.
I adopted ‘bichette’ now ernie, about a couple of months ago. He’s the best kitty, he was the missing puzzle piece in my little family. He gets along well with my other cat daisy, even though she is the queen and lets it be known! All he ever wants is cuddles and pets, every night he sleeps with me and has to be on me which I love and enjoy! He enjoys blankets, lots of blankets! I love him so very much. Thank you guys for helping me find my Ernie, it was an easy process and a wonderful experience.💕💕
My husband & I brought in a stray cat who was sick. They were so kind & compassionate & answered all our questions. We hope he gets better & is adopted soon.
This place is awesome! I thought they only had cats and dogs but they had a horse, a pony, a goat (I think two) rats, ferrets, cats dogs. I got two rats theyre so cute- 15 each. So cute little things. My mother was looking for a small dog because shes going through empty nest syndrome and they had a lot of options but all the small dogs were taken or on hold. I would suggest stalking their website just to make sure you dont rush into things and wait for the perfect furry buddy! Thank you again for my ratties!
We adopted 2 kittens a few months ago, Nemo (now Randy) and Edith.We were informed Nemo had issues but was past the worst but hed aways be full of snot. 2 weeks into having him he was having issues struggling to breathe.Multiple vet visits, antibiotics, an antiviral, blood work, a culture from his sinuses, and a sinus flush, and an ani inflammatory costing around $2,000 or more hes thankfully better. Hes always going to be full of snot and sound it.What kinda sucked was being scared for his little life for more then a month. And calling your clinic just had an automated message basically saying if you arent already a client dont bother leaving a message we wont get back to you. Thats why I gave 3 stars.That said, the staff were all very nice and we love are cats. Nemo made it through the worst of it probably will occasionally need a flush and or more antibiotics if he gets bad again. But now hes a busy guy that runs, jumps, plays hard. Are vet think hes adorable and fawn over him when hes in.Edith was a great match for him and they play and cuddle.Shes a total gremlin and loves to snuggle inside our sweater or coat. She loves any and all food, climbing, being chatty, and sleeping on us in the mornings. Theyre both cute and I post a few pictures.
I got my boy teddy from here yesterday I’m so happy
Adopted Muriel Luna VonKattenscratch, very helpful and pleasant staff, whole process was thorough and timely.
Though things are very different now. The staff is amazing, knowledgeable, and so helpful. We found our forever baby. Thank you
The personnel are knowledgeable and friendly. The facilities appear/smell clean and hygienic. The multitude of times Ive fostered for them, its really been a great, rewarding experience. Puppies, cats and kittens...😁❤️
I recently received help thru the Lipsey Clinic in getting my dog neutered at a discount for lower income people and I am deeply appreciated for their wonderful service. They were very kind and did such a great job for my dog. I am Very Thankful for their Wonderful Service. 🤗❣️🐾
It was my first time in years visiting. I had to put my 14 yr old dog to sleep. I wont go into details because I dont want to get staff in trouble. But they relaxed a rule for me and my Stella, which made all the difference in saying goodbye. The staff was very accommodating & very sympathetic to my last request. I want to thank her a 1000+ times.
The SPCA is the shelter to go to if you want honesty, affordability, and great service. The volunteers are always friendly at the main shelter and are ready to help with anything you need, including always having up to date printouts on hand of their cats at offsite locations. The facility is also super clean and well maintained.We adopted Rorschach the kitten from them and he is extremely friendly!! We are so happy the SPCA let us adopt when other shelters in the area discriminated against us for being a young couple. Thank you SPCA for letting us save a kitten!
This SPCA has always been awesome! The new location is amazing and huge. Its beautifully designed, clean and has a peaceful atmosphere. We went to drop off a donation. I cant resist getting a few things at their pet store. I wish I was closer because all profits go to this wonderful humane shelter.
This place is amazing. My husband and I experience was pleasurable. I know, going to an animal rescue should have been depressing. This is not the case. You can feel the passion the people who work there have towards the animals. My puppy as they called her, Howl, now she is my Bella-Ashley and her siblings where playing to their hearts content. We left with Bella-Ashley with food and some great advise from the behaviorist. Also, we were told if we need any puppy assistance regarding any puppy issues that might arise they have classes that will help us in getting our little Bella-Ashley some behavior training. BUT, good to know, we dont need any assistance. BUT, its great to know they are still there for us after the adoption. Bella-Ashley is a smart little girl and knows the meaning of no. Then absorbs our behind the ear rubs as a award for her good behavior. Bella-Ashley thank the people at the SPCA for saving her life. And my husband and I thank the SPCA for the opportunity to adopt such a beautiful girl. With much appreciation we thank you all. Sincerely, the Perry Family.
I had my 2nd robins bird nest in my front tree. well, this nest today was attacked by a crow, as the robins (parents) were fending off the crow, the crow managed to get 2 fledglings dropped to the grass below. but, i went out and got a neighbor to place them into a box with towels and took the fledglings to the S.P.C.A. i know they will take good care of these babies.
We are giving a great home to one of your cats and for the 1st couple days shes adopting very very well
Found a wonderful dog to adopt and we did but the workers and some volunteers were very rude. Not enough people there to help you and answer questions. I couldnt wait to get our new dog out of there... the people who work in the store part were very nice and helpful finding a harness that would fit our dog and showing us how to adjust and put it on. The main desk workers could use a lesson in customer service.
We adopted 2 kittens from the SPCA in West Seneca a few years ago. They answered all our questions and were very nice 😃
Adopted all my babies 2 dogs 2 cats from here friendly, caring staff
Unfortunately, I had to make a very difficult goodbye here at this clinic. But I wouldnt be doing the right thing if I didnt take the time to say that the Veterinarian who took care of us was WONDERFUL. She was SO kind, compassionate, gentle, honest and patient with my Handsome Boy and I. All the staff at this clinic made a very sad time just a little bit more endurable. Thank you so much, from the bottom of my heart. x
On behalf of our late Miles, we donated food to the puppers who could use it most.
Great new facility. Very clean and accommodating for the animals. Service is wonderful and professional.
I had a difficult situation I met an SPCA employee his name was R’ion Higgins. I found him to be supportive, caring, DEFINITLY an animal loving, people loving person. R’ion Higgins is DEFINITELY an Erie County asset. I’m going to share my positive experience with the SPCA with Mark Poloncar, Caitlin Daly, Tom Miller and Beth Shapiro. Thank you R’ion we need more Erie County employees like you.
Dr Anderson is such an amazing vet! She takes her time and really cares about the animals. Really had a great experience with everyone at the clinic. I knew my dog was in good hands.
We were looking to get a new cat. The people at the SPCA were very helpful in showing us different cats and telling us about them. We were very pleasantly surprised to find out that there was a sale that day and the adoption fee was 1/2 off
Despite being a horrible day putting my dog down. The staff were very kind and understanding to our needs. They let us spend as long as we wanted with our dog after she passed. It made a horrible day more tolerable: It was a good experience for our family. I would recommend this location .
I have been wanting to write a review of the SPCA and our experience for a while but I have not had the chance to until now. My husband and I adopted our 2nd dog back in October from the SPCA and our experience was not that good. We adopted our dog on a Thursday night and we were not able to get the dog to our local vet until the following week. In that time period, we noticed that her reverse cough (which we notice when we were at the SPCA and the staff was aware of it too) was getting worst and she started to not have as much energy as she did before. So we called our vet that Monday to get her in as soon as possible and come to find out she had Kennel Cough and she had it for awhile. So we had to get the medicine for her which cost her $50. Our vet also told us to keep a eye on our other dog because the chances of him getting it or having it already was really high. And guess what, he got it too and had to get another more medicine for him and his cost $60 because he is bigger and needs more. Either way, I contacted the SPCA after I found out that our new dog has kennel cough and had it for a bit and they basically turned it on me told me it was my fault that I didnt bring her back right away. Are ya kidding me?!? I also wanted to let them know and needed to check all the dogs and notify anyone who just adopted but they didnt care. I was so shocked of their customer service and how they didnt care because the dog was no longer in their care. I am very happy and love our new addition to our family and I am so happy we got her out of there! Not only did she have kennel cough, she was also underweight and needed to gain about 20 lbs.So my advise to anyone who adopts from here.....take them to your vet as soon as possible or have the SPCA give you medicine for kennel cough. If there are any medical issues with the animal you adopt, you only have 48 hours to bring them back and weekends are included in that 48 hours.
Eh. I was super disappointed in the lack of help. They all wanted to help adopt the dogs out, but couldnt help me with a cat adoption. They kept saying it was to late in the day but 3 different people came in to get a dog and was helped right away, while we waited 45 minutes for someone to even talk to us. the ladies at the desk talked about everyone and were RUDE. Then when we finally did talk to someone they rushed us because they were closing (it was 430, the door says they close at 6, but they closed at 5??) And the lady just said, okay you can look, not go in a room and just come back another day to pick one out. Like some toy 🙄It was annoying and a bad experience. I wont be back.I ended up finding a cat with a local adoption.
Beautiful facility and animals well taken care of, very clean. Staff is very helpful and pleasant. We have adopted to dogs this year from the SPCA. This is Sadie/Willow she was a puppy mill dog from Ohio. 3 yrs old a cream color golden retriever. She is wonderful, it took awhile for her to come around but she is the most wonderful, loving dogs.
I cant say enough about the lipsey clinic. It is so clean and the staff is so nice as soon as you walk through the door!!! The vets we have had, have both been amazing, extremely informative and not intimidated by our German Shepard. It is a drive from where we live but it is 100% worth it!!!! I would highly recommend!!!!!
The new facility on Harlem Drive is awesome. This is a huge improvement over the facility in Tonawanda. Very clean and professional. The employees are extremely helpful. I had to have my beloved cat put down and they were so kind to me and my daughter. We both cried as my Autumn was taken away. You are not allowed to view the pet being put down. Great place for adoptions of cats, dogs, bunnies, etc.
Staff was amazing, they were able to answer every question that my mother had. Entire building was spotless even after for pretty serious snow storm. Dogs are obviously well taken care of. They were healthy and as happy as possible given thier situation. Support your local spa. Never support the national spca and definitely never get pet store puppies. Adopt.
When you call the phone no one will pick up and they will never return your call. After calling 5 times I finally talked to someone on the phone. I asked specifically do you have any cats that sit on peoples laps? I want a cuddly cat. And their response was all cats are different, and they react differently to different people. You have to come in and meet the cats. So I drove 40 minutes to meet the cats. Then I wait 15 minutes at the reception desk while they have me fill out the forms and then put my information into the system. Finally I enter into the room where the house the cats. Lo and behold the volunteer tells me actually we dont have any cuddly cats!! Wow. Such a horribly disappointing experience, deception, unprofessionalism, lack of staff and lack of respect for the patrons time.The cats at this facility are not properly socialized. Most of the cats at this place are either antisocial, mean, or sick with something very severe like feline leukemia. There are also a few senior cats who are healthy... for now.
Lots of very loving and cute animals. Staff is very helpful and cares a lot about the animals. Prices are fair. There are a LOT of cats, old and young, lots of dogs you can very easily pet if they want to be pet and are able to get away if they want. There is also a room with reptiles and rodents as well as a barn near the main building with pigs and goats. Very nice place to get a new pet from.
Exceptionally clean and well maintained building. The process was slightly odd, you had to essentially sign in twice to adopt an animal. I did love how much the staff was really careful and made sure that we were a perfect match with our kitty. She is in her furever home now and we love her so much.
They true were wonderful w my dog. I thought I had to a euthanizer cuz shes 13 and she was sick but they worked wonders shes home shes back to normal they were wonderful wonderful wonderful
We had to put our Cat to rest. He was suffering from cancer. Tammi at the SPCA was absolutely wonderful. From explaining exactly what would happen, to making a rough morning a little bit better, she was amazing. Thank you Tammi! 💗
I love this place, especially the Lipsey Clinic if you need medical care for your animals! I wish I knew about this place before because I could have been saving a lot of money! Especially being on a tight budget! You can get your shots and procedures done much cheaper and it also supports the SPCA~ win, win 👏
Went to the spca and adopted two adorable senior cats and our first experience was amazing...then went back there hoping to do the same and the customer service provided by DEBBIE the volunteer and the rest of them was absolutely horrible. Almost makes me not want to go back. Went back again and was there to have my sick baby put down and Lynn s. At the admissions desk was not friendly either. I don’t think I will be coming back here....
Staff there is very unpleasant. Especially the older woman who either works there or volunteers. Upon entering she was very aggressive with every aspect. Then she kept hounding us if we were adopting or looking. They basically rush/force you through the entire process. It seems like they dont give you the full story/history of the animal until after youve adopted, paid and are walking out. Im glad I saved at least one animal from that place.
I went in with my deceased 16 1/2 year old Chihuahua ... the staff was very patient and comforting.I was blessed today in having a friend take me there and offer support in my grieving.
Found a stray cat that was limping really bad and I contacted the SPCA. They had me bring the kitty in and they checked the kitty out and made sure everything was okay.The staff is extremely friendly and willing to help. This location is absolutely the best and I recommend this place.
Its a good place I preferably like Niagara county better but its a friendly place to look for your new pet
Very clean place that takes the time and effort to comfort all the animals. They offer average prices and have multiple discounts throughout the year to satisfy families with lower budgets. Awesome place if you are looking to unwind and pet some animals or if you are looking for a new furry family member.
I walked in with my 4 yr old daughter and my mother looking to adopt a cat. First we went to the gift shop and purchased a $40 dog sweater and the entire time we were in there, we were followed by an older woman that was being instructed by a younger woman at the counter to go around and check/fix everything my mother was looking at. I thought that was pretty rude to begin with so we quit shopping and went to look at the cats.Shortly after we started looking, we were swarmed by volunteers in this tiny room. One of the older women was particularly rude to my mother, asking her to get away from one of the cats. They treated her as if she were some criminal, even though we have spoiled pets all of our lives.I agree with all of the other one-star ratings... How on Earth do you know if you want to adopt unless you can bond with your potential pet?! The staff made me and my mother feel extremely unwelcome. I had to tell my 4 year old that was expecting to adopt a cat, that we couldnt because mommy was too upset with the volunteers. I wont be going there any time soon. I feel like taking the dog sweater back but I refuse to speak to the terribly rude staff!
We have had three dogs from the SPCA, all so sweet and acclimated so well to our home. These dogs will be forever your friends with great gratitude showered upon you, especially when you desperately need it.
The cat behaviorist, Cary, wouldn’t let me adopt a cat because I have a 10-year-old cat that has never lived with another cat. I have donated a lot throughout the years but will now contribute to other animal organizations.Unfortunately, the Director of Behavior and Adoptions, Mindy, follows what Cary recommends.
While I love what they do for animals that are in need, it was sad to see how the staff treated people. I wanted to volunteer for community service hours here and went on the website to find some opportunities. I e-mailed one woman about the photography volunteer opportunity and she never got back to me. Therefore, I emailed one of the coordinators to speak with her which she then informed me you had to be 18 for the opportunities listed on site. That, I understand, but it says nowhere on the site you have to be 18. Then, I tried to set up hours I could come in to volunteer and she would only answer one question out of the three I emailed her with, so I would have to keep asking them. I then told her the days I was available in May, which are the days she said it would be good to come in. Later on, she claimed I had never told her what days I were available and asked me to tell her. Thinking something had changed, I asked her to repeat the days they were open to volunteers and I never heard from her again. It seemed very uncoordinated and honestly, a bit ungrateful. If youre reaching out for volunteers on your website I think it should be a bit more informative and easier to get in touch with the people who are in charge of the volunteers. I really just wanted to help out around the place, but it was a shame that they really didnt pay much mind to someone willing to help out.
A palace to pet adoptions. The facility is immaculate. Clean and inviting. Friendly and informative staff and volunteers. Clean comfortable pens for all the animals. Gift shop was amazing. Glad to see all the contributors and donors that recognize the importance of the SPCA.
I left a message about a have beendog and was called back the next day while at work have been trying all afternoon to contact about an adoption. They should have a designated phone system for adoptions How can you save a dog if no one answers the phone ? I would. The animals lifes depend. On it ?Very difficult to connect. With this. Place $250. For a dog adoption $60. A month6 for a land linePLEASE GET. A PHONE. SOME ONE. ANSWERS thank you
Dropped off some baby flying squirrels to the wildlife department to rehab that were displaced from their home when a tree was downed in our yard. Super friendly staff and very caring. I know those little babies are in good hands!
Very clean facility, great customer service. I adopted Flamingo on Aug 24, 2021 and shes loving her brother and every dog she meets. Truly blessed to have another fur baby.
They did what I couldnt do in every aspect 😸
Just visited because I hadnt been at the new facility yet. Was very clean and cats were socializing more. They were more strict rules. Were mot allowed to visit dogs without an appointment. Nice retail store.
I took my daughter there cause we were in the area. I tried to call first but nobody was answering the phone. As I walked in there was six people standing around and was told you needed a appointment just to look. Place was a ghost town and asked if my daughter could just see. They said no way, They said that I need an appointment while six of you are standing around doing nothing and can’t even answer the damn phone. I hope they weren’t getting paid for it. Personally I kinda understand about appointments but with no one there come on! Poorly run place you should be ashamed. With that said I recommend the Buffalo animal shelter for all your adopting needs. Oh most important thing thing myself and my family will no longer be donating to the spca because of their poor judgment lack of people skills and poor interaction with the public
Wonderful new facility. Staff and volunteers are always very friendly and helpful. The animals have much nicer accommodations than the old location which was showing its age. Dont go to a breeder, adopt a pet in need of a good home. You can also shop at their store for pet related items to help support them.
My cane corso puppy was spayed there recently, and it was such an easy, pleasant experience start to finish.
Adopted a sweet & loving dog from here this weekend. The staff was attentive & very helpful. A special thank you to Cindy for guiding us in the process & making it as seemless as possible to bring our new family member home!
First time I went I fell in love with an 8yr old male cat. They said they had to wait another day to see if the owner claimed him. Then he would be checked out by the Vet. I waited 3 days to see if he was ready because he was not on the website. They would give me no information about him. Check the website, I was told again. I went in today(2days later). He was adopted they said. Im disabled and feel I was discriminated against. Also, the handicapped doors did not work all 3 times that I went there. Im done with them! I went to Tabby Town at McKinley Mall. They are the best group of people. There were so many cats that needed homes. The place is so clean and the cats are so well kept. They brought me the cat I had hoped to find but did not tell them exactly what I wanted. What a perfect fit! I am the proud mama of a wonderful 4 yr. old tuxedo male cat! If you need a new kitty go to Tabby Town.
Has declined in recent years. Three times we have gone and the volunteers have been extremely rude. Signs are conflicting esp. in the dog area (can open/can’t open/touch/don’t touch) and staff treats prospective adopters as an inconvenience talking down to them for trying to interact with the animals. For wanting to promote adoptions (knowing the overflow of animals in need) trying to get a hold of someone on the phone is impossible yet when going in there are multiple staff members standing around and no one there to greet/help. Used to be a promoter but for one of the largest spcas around there is a lot to be desired in the costumer service experience.The wild life department who has been dealt with numerous times has been nothing but impressive and helpful.
It’s almost two weeks with my newly adopted pup and I want to share my great experience with the overall adoption process and pet shop. Jessica the manager of the shop has always been readily available to answer all my questions and gives great recommendations. As a new dog owner I felt a lot more confident taking Hoover home. Patty has also been a great resource! Hoover is still a puppy and has some minor accidents in the house and she recommended products as well as training advice which was extremely helpful. I like coming to the spca to purchase my dogs supplies because not only do the proceeds benefit the organization I also learn a lot about caring for my animal. It can be overwhelming going to PetSmart or any other franchise to purchase pet supplies because you get a plethora of choices. I like that the shop is concise and has toys that are very durable and treats that my puppy loves! Thanks so much for the great customer service!!!!
We attended a fundraiser event. Fun was had by all. I felt something was off when viewing the dogs in the building. There were only a few and one was exactly like the pup I am fostering. They told me she was from the same place. She was so despondent and afraid. My pup is also very timid and leery of people. I believe she needs better care and attention to her feeling of insecurity, perhaps placing her where she is not confronted by large groups of people looking at her through plexiglass. My heart still hurts for her. Now I wish I had adopted her and found her forever home with my foster pup. They need other pups to be with them for comfort.
Found a pair of great dogs here. And its obvious that they care for their animals greatly!
Our fur baby Gizmo fell ill faster than we could have imagined. The SPCA worked very fast to get us in and give him peace instead of making us wait and watch him suffer. I cannot tell you enough how fast his health changed. It feels very surreal but I am beyond thankful for the SPCA kindness, support and fast care. Rest in Peace Gizmo.
Went there with my family to adopt are first cat and the staff was rude the lady was in charge to chaperoned us was rude she kept giving us the run around and refused to let us play with any of the cats in the room or take them out and see them out of the cage and said no cats were not to be adopted she talked us out of getting one there along with 4 other people of adopting a cat she had a bad attitude with customers and was very rude I think her name was Tina or Gina unfortunately we will not be back there she and the others staff is going to be very rude like and treat and the animals like a buying a used car. We will go somewhere else to adopt a cat but not at this place
This place is just phenomenal. Ill definitely be coming back here to visit some of the shelter animals but I highly recommend everyone stops by here if theyre considering adopting a little pet. Regarding dogs, they seem to have like 85% pit mixes of some kind, so I will put that here as a warning to some people that may be worried about banned breeds and insurance reasons.Staff here are amazing, super friendly and helpful.
My fiance and I went there to look at the dogs. When we went there the first time to look at the pups, they said we had to fill out the pass. We wanted to adopt. So we did and while that was going on the power went out. They said there was nothing to be done. Youre just going to have to wait. We left to take a drive and talk about it. Came back 5 minutes later and wanted to adopt him. He was already adopted.So we checked out another pup and the main volunteer that we met with was the sweetest woman ever. But another senior volunteer gave us attitude telling us that we couldnt walk her or do much with her. It was very poorly managed with dogs outside. We liked the dog and decided to get her. While up at the front desk, I went to use the restroom and came back to see my lovely fiance almost in tears. One of the payed professionals had sworn and called her nasty names in front of other guests and didnt apologize. I hope the animals are treated better than we were.
Everything was great except for 1 part, which felt kinda big. The staff was very nice and helpful and made adopting my kitty easy and comfortable. My mark is that the the cats in the cages in the back have a lesser seeming chance for adoption especially after getting crammed practically the same size as the cat and look like rodent traps. I wanted to have a meet and greet with a cat and after getting put in the cage he peed out of fear and was left to soak in the urine while the person went to get something to clean the floor. It was traumatizing feeling helpless as hes howling in the crate soaking in his pee and theres nothing we can do because the urine on the floor was seen as a bigger importance than getting him out of his urine filled hell. Theres got to be a better way to transport to the meet an greet. Theres also a woman that I believe is too old and out of it to be handling the cats after watching her try to shove a frightened cat sideways into the crate. Some of the volunteers are wonderful. The woman who did the adoption with me was very kind.
I recently adopted a 10 year old cat with many medical issues that had been at the SPCA for months. The staff and vet services have been exceptional, and they are truly interested in helping this feline. I highly appreciate their expertise and professionalism.
Very clean facility, friendly staff and volunteers. I went to donate a dog bed and ended up leaving with a new pet hamster. I loved seeing all the small critters the SPCA has for adoption, and I feel that alot of people dont realize they have more then just cats and dogs!! And most of the small critters are rescues too, either found abandoned or turned in by owner.
Horrendous treatment of people and animals in the City of Buffalo. Routinely will not help or come into the City and will let animals be injured or homeless, but will ask people for money. Don’t know how in the world this place has nearly 5 stars.
Went with my mother today. Called multiple times with no response. We have been trying to get a kitten for months for my brother as a late Christmas present. Unfortunately we let this be known, and received nothing but hostility. Apparently attempting to suprise someone is frowned upon. After a half hour of the staff whispering amongst themselves we were told we could not adopt a kitten because its taboo to try and give a family member a gift. Extremely rude staff and would never go again.
I made two appointments to go in and see if I could give a good boy or girl dog their forever home. The first time I was unsuccessful in finding a match, but the staff was very warm and encouraging to try again soon. Within 5 days I was back to try again, and this time found my good boy. Both times I went in, the staff was cheerful and friendly, and the place was immaculately clean and welcoming.Once I found my friend, all of the staff that saw us were congratulating us, and giving out treats and lovin to my boy. This was the first time I adopted a pet on my own and the SPCA made it really easy, even during these trying times.If youre still on the fence about going in, the place was very clean, and there was plenty of room to social distance. Book an appointment to see a dog, or go ahead and show up to see any of their other awesome pets ie. Ferrets, Rabbits, Chickens, Cats and bring home a friend today.(Covid rules may/will change after writing)
Lost my dog 12 days ago and they are on the look. Out. Great friendly service and very sympathetic .so many animals there. Please go check them out there is a companion pet for everyone
Helped to rehome cats kittens after they were fixed n given all their shots n meds . They also help injured animals any n all. NEEDS DONATIONS. AWESOME ORGANIZATION!!! They help animals in so many ways...
I found it necessary to take my old tired chocolate lab there for her final resting place. I was treated so kindly and with sympathy for what had to be done. I could not have asked for anything more and they made a difficult task as painless as possible. Hopefully in the future I can adopt and give a good home to an otherwise unwanted pet.
I adopted a cat from here a few weeks ago. Such a painless process. Some of the volunteers are a bit abrasive but the staff are great. Carrie was exceptional with answering my slew of questions.
Wonderful place doing great work. They treat all animals with respect and love, we are lucky to have such a wonderful facility. Its worth a visit, the only problem you may encounter is leaving with a new family member!
Called back within time quoted. Helpful with filling a missing kitty report. Not the same place it used to be. She was very informative.
They all was so professional and passionate about the work they do here that made feel of I was adopting a human baby girl .really happy I did adopted our new member of our family a cute kitten named Lindy.And what people never realized is that the amount of money they invest in each pet here at SPCA in not even close the the adoption fee they require from . Trust me they really can use all the donation we can offer so please donate .thank you all for viewing my comment.
All I’m calling for is a adoption approval. We found the kitten in pet supplies + what is from SPCA and I need to get approved to be able to adopt him. I have been calling for 30 mins non stop and no one has answered the phone. One thing I’m asking is for you to do your job thank you.Update 12:44 pm and they still haven’t answered and I have been calling non stop. VERY UNPROFESSIONAL, I recommend hiring new people ;)
Adopted our lab mix a week ago tomorrow, Rita.Met her Saturday, and went back Monday morning, had to have her.Everyone so nice to us.The new shelter very clean and nice. We love her so much. Little sweetheart.
Our mission as cat parents has been to give older cats a home to live out their golden years. We were presented to Max, a 10 year old rescue from a hoarding situation. Hes a nerdy dude with a goofy body and lots of personality.When the staff vet reviewed his physical condition, she sprinted thru it at warp speed. To this date Im not sure I have the right feline. From the notes Max is obese, NOT, not sure if hes fully neutered, and reports of nasal problems, NOT.Since we were bonded, we took Max to our vet and all is well.
I had a great experience at the SPCA. The Staff was very friendly and helpful. Kate explained everything in detail to me. We are fostering to adopt a new Fur baby Frasier and we couldnt be happier with our decision to bring this guy home.
The new SPCA is sadly further away from my house. We finally drove out there to check it out. The building looks huge, but somehow it seemed like there was much less animal space. The barn was smaller, less stalls. There were only two rows of dog kennels open. Im not sure if they had more closed off, but what was visible definitely seemed smaller. I love the cat rooms, but again, it seems to hold less cats. I wish they had opened this in addition to their old location rather than as their only location.
The facility is amazing. This new location is beautifully built and is huge. In comparison to the location on Ensminger it has much less space being used for the animals, poor planning. This one doesnt allow you to have much interaction with the animals unless you go through the beginning process of adoption. Which is fine for people adopting, but I typically go just to spend some time with the kitties and doggos. I think spending time with them is therapeutic for both us and them so this is unfortunate. They keep most of the cats completely hidden and I was not told this by the volunteers even though they couldnt have known I wasnt interested in adopting. The dog kennels have never been filled even though working with rescue, I know there are plenty of dogs needing to be placed. Sadly here, they dont allow much interaction with the animals and even though there arent signs disallowing it the volunteers will be quick to rudely assert this after youve made the mistake of trying to pet them.
I love going to the SPCA because The animals are so cute and I was thinking to get an experience to intern there
Great folks. Kind and knowledgeable. Adopted two cats.
I have been visiting the Erie County SPCA for the past couple of months and I at first loved this location. As of recently, my past 3 visits have been very disappointing. The volunteers have been extremely rude to myself and others. The first experience involved a threat from a volunteer to break my leg if I stepped on the dogs tail, which I was not even near that dog. The next experience involves subtle scolding for opening a dogs door with no sign saying you could not open the door. Lastly, a dog brought a toy up to me, so I grabbed the toy and let the dog chew on the toy while I was holding it. A volunteer ran up to me and started yelling at me and saying that it was not acceptable to be doing that as the dog already had too much energy, and that I needed a pass to play with a dog. She abruptly closed the dogs door, and started talking to another volunteer about how unacceptable that was. I was thinking about volunteering here since I visit so often, but I want absolutely nothing to do with this organization after this happened. I also was thinking about adopting a dog from this shelter at some point, but I will not be doing that either.
- Address:300 Harlem Rd, West Seneca, NY 14224, United States
- Site:https://yourspca.org/
- Phone:+1 716-875-7360
- Pet adoption service
- On-site services:Yes
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Wheelchair-accessible toilet:Yes
- Gender-neutral toilets:Yes
- Free parking lot:Yes
- On-site parking:Yes
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